Amazon India Complaints & Reviews

Amazon initiated the refund but yet it didnt reflect in my sbi bank account

I would like to file a complaint against amazon india and delhivery who are logistics partner of amazon india for their extremely pathetic service delivery is providing to its customers. I had placed an order (Sleeping mattress) worth rs 7000 through amazon on 6th aug which is stuck at the same location since 22nd aug. Emi will be deducted from 5th of september but the product has not yet been delivered to me.

Every 2 days i receive sms from delhivery that my order will be delivered that very day but at eod i end up waiting for my order to be delivered to me. Every day they sent message that the product will be delivered but at the end of the day they update the status as product was undelivered as customer was unavailable.
What is this fake update? They never even called me, i received no calls from delhivery or amazon india about delivering my order.

I had complaint about this issue by tweeting on amazon india's twitter page but they are not taking any action or even investigating about the delay in delivering my order

Please take strict action against delhivery and amazon india.

Delhivery makes the customers wait for days for their order to be delivered and does nothing to provide satisfactory services to them.

This organization doesn't have a "contact us" section in its website, why?
I have been tweeting to helpdesk_delhivery and to the coo of delhivery mr. Ajith pai as well as amazon india since last week but there is no update or response from their end. I have been waiting for my order to be delivered for almost a month but they haven't delivered my product.

Please take action against delhivery and amazon india and please help me in getting my product delivered

The service of delhivery and amazon india is very poor. Their employees have no responsibility towards their customer.

Please take action against them and help me in getting my product delivered to my location in barackpore, west bengal as it is very important.

I have ordered galaxy m31s during amazon prime days on 6th sep 2020 and lenovo legion y540 on 7th sep 2020, they send me the 2 products with single tracking id on 14th i got the notification that my products will get delivered today but provided only a single otp. Delivery person delivered my lenovo legion 540 only and when i asked him about my 2nd product then they told me that i have only a single product of yours and asked the otp and after giving otp both products showing delivered. I have not noticed that earlier but on same day i noticed this issue and on same day i called amazon customer support for help regarding my product galaxy m31s but they told me to show some patience its just a scanning issue wait till 19th aug 2020. But till date i didn't got my product so i complained about that and amazon started investigating but they reported that the product is successfully delivered to the customer... So where is the product... I have not received my order... And they are denied for refund or any other compensation

Order i'd[protected]

First the seller of amazon delivered me a 7 years old product instead of advertising new product, the manufacturing date is mentioned as 2013, september. The product seems to a used one and box full up of dirt and dust. Blackish spots and patches over the entire body part of the piece.
The rubber made ear cushions of the headphone are totally damaged.

That's all the reasons for return. I made the return request on the next day of the delivery. My return request is approved instantly when i made the request for the first time and also mentioned all the problems occurred with the product.

But surprisingly when the amazon pickup agent came to pick my return on the very next day he refused to take stating that it is a old dirty product, and damaged also... And he was given the verified of the product as quality check but as the ear buds were damaged partially, they refused to accept it, said also we would not have any damaged information regarding your product and as' verification 'of the product requiring by the amazon, they wouldn't be able to pick my return until the company's technical team remove it from their system (Product's verify condition and quality check).
That's why i am i big trouble.. My money is stuck...
The company's escalation team is not updating and escalating my issues to their logistics department...
The same issue i am facing again and again.
Final resolution i want as refunding my full amount if you people remain unable to pick my order soon

Refund my money immediately and take back your used - damaged product.
Don't cheat with your valuable customer like me

My account was locked for no reason with the message saying:more information needed contact customer service for further assistance. I have complained trough call 15 time n 2 time chat from my other account they all r given me 48 hour but today 28days completed my account stil blocked the problem is that there's no way to contact their customer service my amazon pay balance is 22280 its my hard earned money please unblock my account n reales my money this is very frustrating!

My amazon registered email

[protected]@gmail.com

Registered mobile no: [protected]

Registered address

Salma harish kaliwala
D/10 sarverpark jambbusar road near bypass chowkdi bharuch 392001

They offer a job for the supervisor they have 35000 for charges they said Plzz sir help me

Hello

I am Amazon prime account used last 5 years. Email id [protected]@gmail.com and mobile number [protected]. But yesterday onwards not open my account now am urgently some ordered for home uses please solve my problem.

I tried many times but not solved am so upset

I ordered a product from amazon on 21th June 2020 as per below details:

Ordered on 21 June 2020
Order# [protected]
Sold by: ElectroBot

Electrobot Tower PC Assembled Computer with Intel i5 3.20GHz Desktop pc / 4GB Ram / 500GB HDD 7200RPM / WiFi - for Home & Office

Order Summary
Item(s) Subtotal: 9, 499.00
Shipping: 135.00
Total: 9, 634.00
Instant Bank Discount:- 963.40
Grand Total: 8, 670.60

I paid the full amount in advance to amazon from my credit card.

I received the delivery on 30 June 2020. After opening and checking I found that the product is not working (PC was totally dead and not working at all) so raised a replacement request on 10th July 2020. The request was approved by the system instantly and I received Amazon Return ID: Dgw7L5qyRRMA.

I confirmed on amazon website with the following return instructions:

Your Return InstructionsThe phone number we've given to the carrier for this pick-up is 9XX0XXX910

Delivery and Pickup Address

Sudhanshu Jain
XXXXXXX,
Sanpada
Navi Mumbai, Maharashtra, 400705
Phone: 9XX0XXX910

Additional Instructions for mailing your package Your return item(s) will be picked up at the time of delivery of the Replacement/Exchange Order item(s). An Amazon representative will contact you on the date of delivery of the Replacement/Exchange Order item(s) to notify you. Please keep the return item(s) ready for pick up. When possible use the original packaging. The return item(s) may be inspected before pick-up, do not seal the outer package.Amazon Return ID: Dgw7L5qyRRMA
Order ID: [protected]
Item Descriptions
Electrobot EB-i5/4GB/500GB Tower PC Assembled Computer with Intel i5 3.20GHz Desktop PC (4GB Ram/500GB HDD 7200RPM/WiFi)
Quantity 1

Even after a long wait I have not received the replacement product, so I contacted the customer care department on 8th August 2020. a customer care executive has confirmed to me that it will be replaced soon.

Again after a long wait when no replaced product was found then I called again on 30th August 2020. but this time after a long conversation the customer care executive clearly refused to give replacement or refund.
This seems clearly a cheating case of the seller, but instead of talking with the seller, Amazon executives are telling customers to bear the full loss.

I got a refund of rs. 1049 from amazon but it's not showing in my bank account. They told me to file a charge dispute.. Please help me out with the refund

My name is rahul ingle and i had ordered (Product) of 2080rs. Amount sony srs-xb01 wireless extra bass bluetooth soeaker in amazon on 4 august 2020 and after 13 august 2020 i returned this order due to personal reason. And on 13 august 2020
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number
827478 and told me to fill charge dispute form. So
Please kindly respond to this complaint it's very urgent.
Thanks you sir

I have purchased a tablet named lenovo tab m10 fhd plus 10.3" 4gb+128gb from amazon.in (Rs.19, 999) on 03rd august, 2020. But after receiving the tablet i came to find that there were very noticeable hanging issues on using the apps even though it runs 4gb ram and it was irritating at times and immedietly i tried for returning the tablet on the very second day but i was directed to a technical support agent arranged by amazon and they advised for resetting the tablet to see the results and it was okay at once. Even it was okay for some days the problem begins again on the 14th day while playing simple games like temple run it begins to stutter a lot and also the tablet display seems to be auto pressurizing in areas without any click or touch while using keyboard and portable mouse. I was disappointed at that time and because the return period is only ten days, but if they would have allowed me to return the tablet on very second day itself, this must not be happening to me and so i tried to compromise myself with the issues but days went by i found it very difficult to manage particularly when i have to work with my tablet along keyboard. So the 24th day i contacted amazon back again and told them the difficulties i was facing through, they have connected my call to a technical support team again and told me to contact the lenovo brand once to deal with the problem and come back to them after. So i kindly contacted the lenovo brand on call and when inquired about the issue they informed me that the table doesn't fit with keyboard and mouse probably and asked me to reach out to a service centre which is not at all possible because there is no any service centre in my location and in order i have to travel about 500 to 650 km to reach. So i told them it is not possible in this pandemic conditions to travel such distance. Then they adviced me to contact amazon back and tell them about it in detail that i could not get to a service centre. So again on 27th aug the same day i contacted amazon support team without any further delay. After hearing my words they made me to wait for nearly half an hour on line to discuss this with their officials and finally told me that they are ready to accept the return and since the return window is closed they will rearrage me for a return window within 24 to 48 hours. So i trusted their words and waited for it but nothing happened like they promised. So i contacted them again on 29th of august and when i inquired about it they have no idea about what they promised two days back on conversation and made me to wait for another 15, 20 minutes on call and finally came with a refusal to accept product. Since i trusted their words initially i was deeply disheartened. I would have never tried to return it if it was working well but they were not ready to neither understand or help and they were like very business minded even i have been a regular consumer of amazon products from 2014 onwards.

Hi
I have been shopping from my ubi account and the refund money has still not reflected on my bank account. They have even provided me with a reference number. Please look into it as soon as possible.
Amazon already issued my refund of rupees of 449/- on 23rd of august but not credited in my account.
The bank reference number is[protected].

My account no[protected]. I had purchased two products on amazon on 29th July and 31st july 2020 using my canara bank debit card but I had to cancel both of them due to some reason and i asked for refund. As per their confirmation refund was initiated on[protected] maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as #30005401940191023297361 of rs 599 of order no[protected] and another refund reference no # 74332740186018532507343 for Rs. 4399 of order no[protected] respectively. I had contacted your customer service number they is no proper response hence i had to mail you. Please help me in this matter so that money is credited to my account at the earliest.

Sir
This is to inform you that i have bought a lenovo laptop through amazon india online shopping on 11th august, 2020 and paid rs 36190/- through my sbi debit card. On the same day i have cancelled the order and asked amazon to refund my said amount. Accordingly amazon india initiated the refund same day. On 18th august, 2020 the refund was accepted by the sbi on behalf of my sbi account and issued a 6-digit number which called as refund reference: 923471.
But unfortunately my said amount is not reflected in my sbi account. I approached the sbi customer care centre with a call and the customer care said no such payment is made from amazon india. Repeatedly i asked them this is the refund reference no. 923471 which is issued by sbi to amazon india that payment was accepted by sbi. After this i called the amazon india customer care. They told me that my amount was refunded successfully in your sbi bank and this is the reference number. Again i called sbi customer care but it went in vain. They replied the same thing that no money is credited in my account. Further i approached to amazon customer care and said the same thing that from their end money was sent through their system. This time again i called the sbi customer care but they are not entertaining and said amazon did not pay them. I asked them please track with the refund reference number in their system. They refused to do so and said it is not their duty to track.
Nearly 3 weeks i have been trying to get my money back but in vain.
Therefore, i am requesting you to look after the matter as early as possible to get my refund.

I
krishna kolli
2:19 PM (1 minute ago)
to cs-reply

This to bring to your kind notice that the below mentioned products received are defective in nature. I am a regular customer .If you track with my mail you can know this. Till date I believed AMAZON means quality. To my astonishment I received the defective products and i fel sorry for your company.Please take immediate action. The product details are given below. Dont delay by asking silly details as you will be having all the details.

delivery of defective products
SanDisk Ultra Dual 64GB USB 3.0 OTG Pen Drive (Gold)
You last purchased this item on 12 Aug 2020.
Size name: 64 GB | Pattern name: Pendriv
HP v150w 32GB USB 2.0 flash Drive (Blue)
Purchased 2 times.
You last purchased this item on 12 Aug 2020.
Size name: 32GB
SanDisk Ultra Dual Drive Luxe Type C Flash Drive 128GB, 5Y - SDDDC4-128G-I35
ou last purchased this item on 12 Aug 2020.
Size name: 128GB
An early action is highly appreciated.

krishna
[protected]@gmail.com
[protected]
[protected]

Transaction Amazon reference no[protected] on 19th of August 2020.

This money of 18, 498 is to be refunded by the amazon which is not done yet! I'm waiting for the refund still. Refund on order[protected].
Please see the urgency I talked to the bank too they said if the money is not send by your Amazon.

I ordered 2 units of 50 grams silver from Amazon seller Appario Retail ltd.
after unpacking the 1st package. I was shocked to find SPECTACLES inside.
I recorded the unpacking of the 2nd package. Below is the video link.
I have the HQ recording as well.

https://youtu.be/jW5WTTsRgdU

Purchased this product but due to late delivery had to cancel and initiate a refund on the 16 th of August. Still not recieved the refund amount. Amazon did provide a refund reference number but due to lockdown criterias bank customer service is unavailable. Refund is not reflecting in my account. Please do the needful.

NB:- REFUND REFERENCE NUMBER IS
BOOSB7160000KBLX7ABL

I ordered a product from Amazon India. The shipment I received was empty. Upon contacting the customer service team they tole me to wait for 5 days and then after waiting I was told that the investigation is done and the product has been shipped to you.
ORDER #[protected]

My name is Shantanu Shivaji chate I had ordered a product Rs16499 Samsung galaxy m31 on Amazon on 21st August 2020 and I return this order due to personal issue
And on 21 August 2020 Amazon initiated the amount to my card but I still didn't get the amount
Amazon sent the reference number is 177827 and told me to fill
Charge distute from but bank of Maharashtra doesn't have such policy kindly respond to this complent it's very urgent.
My card number is protected