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Amazon India Complaints & Reviews

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Updated: Dec 19, 2025
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Amazon India reviews & complaints page 277

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Y
yogesh8777
Aug 25, 2020
Resolved
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I have ordered an item in prime days deals and till now the item is not delivered. Amazon representative are saying your item has been lost in transit and not offering any replacement for that. As i ordered it on emi basis so my bank already processed it now if they cancel item, i will have to pay that processing fee and also the item is not available in stock to re-order and due to lockdown you people are not taking any new order at my place so
I want my order to get delivered or replacement for that order.
Order date:[protected]! Not delivered till today i. E[protected].
Aug 26, 2020
Complaint marked as Resolved 
Deliverd !
Amazon India customer support has been notified about the posted complaint.
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    Geo Pixel
    Aug 25, 2020
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    I have ordered a Laptop, but received only scrap items. Raised complaint on same day on 07th August 2020 and daily following up with Amazon on Customer care, till now issue wasn't resolved. Check the my voice recording with Amazon. I have dropped several e-mails, regarding the same issue. No one reverted till now and issue was not solved till now.
    The photographs of receipt of items, attached here.
    +5 photos
    Amazon India customer support has been notified about the posted complaint.
    Aug 25, 2020
    Updated by Geo Pixel
    Its not resolved
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      S
      SwethaRoy
      from Mumbai, Maharashtra
      Aug 25, 2020
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      Received an empty box

      I've ordered 3 products from dot and key skin care on 23rd August 2020, I got its delivered it on date 25th of August 2020. After 5 minutes when I got back into my home and check the product open the the package I found that there was no product in it was an empty Box with no product only bubble wrap and papers along with a bill. I complained at Amazon customer service, I called them many a times, they said they'll issue the refund only when...
      +1 photos
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      S
      Sampurna dey
      Aug 25, 2020
      Resolved
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      Resolved

      Myself sampurna dey. I received a call from a person name vivek singh phn number +[protected]. He told me he is the hr of amazon, and told me someone is calling you for your first round interview. The number from where I received call was +[protected]. After sometime Mr. Vivek singh again call me and asked few questions to check my communication skills. I replied those in a fine way. Then after sometime Mr vivek singh told me that I am selected in amazon and give a offer letter through my WhatsApp and told me that I have to pay rupees 3000 for security deposit. I belongs in a poor middle class family. Seeing the offer letter I thought that it is true and I pay the amount in the account which the sms me. Then he told that it will take 5 days to courier. I attached all the prove with this. Please give me a resolution for it. I am a very poor girl who needs to help my family. Please give the resolution.
      +1 photos
      Aug 25, 2020
      Complaint marked as Resolved 
      No resolution given then why you marked that my problem is solved
      Amazon India customer support has been notified about the posted complaint.
      Aug 25, 2020
      Updated by Sampurna dey
      Amazonservices has requested payment of INR 3000. You can pay through this link: https://rzp.io/i/BZjKetI
      Aug 25, 2020
      Updated by Sampurna dey
      My complaint is not resolving till now then why you see the complaint status is resolved? Are you kidding with me??
      Aug 25, 2020
      Updated by Sampurna dey
      They give me a offer letter also
      Please do the need ful
      Aug 27, 2020
      Updated by Sampurna dey
      Yours sincerely,
      For Amazon Pvt Ltd
      Mudra Rastogi
      Regional Head - Human Resources
      Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002
      this address is given in the fake offer letter. please do the needful.
      Sampurna Dey
      Dear Sampurna,
      We are delighted to welcome you to Amazon and wish you a great career with us.
      Reference to our recent discussions, we are pleased to appoint you as Customer Support Executive, in G12 on the following terms and condition
      Your date of joining the employment with Amazon is[protected].
      The Company reserves its right to transfer you to any other location within India or abroad and to any of its subsidiaries or associate companies. You shall abide by the rules and regulations pertaining to the entity where you are post
      Your consolidated compensation per annum on Cost to Company basis is Rs. 273000 (Two lakh seventy three thousand only).
      The details of your compensation are as follows:
      S.No Term Salary Total
      1
      First Six Months
      Rs.18000 /-p.m.
      108000
      2
      Revised Salary - After Six Months*
      Rs.21000 /-p.m.
      126000
      Performance Cum Retention Bonus** Amount
      3
      End of 6 Months - One month Salary
      18000
      18000
      4
      End of 12 Months - One month Salary
      21000
      21000
      Total CTC per annum
      273000
      * Revised Salary & Performance cum Retention Bonus (PCRB) are paid subject to satisfactory performance report at the end of 6 months and 12 months after successful completion of probation in writing.
      Further details are given in the Annexure.
      Incentive or Bonus payout is governed by incentive payout policy circulated and communicated from time to time. The company reserves the right to hold any variable payments including, but not limited to, performance linked incentives/performance based bonuses at its discretion, in case your employment with company is not active on the Incentive payout date. Further, Incentive payout during the notice period shall be determined by the company.
      Probation
      You shall be on probation for a period of six months from the date of your joining. On satisfactory completion of the probationary period, your services will be confirmed in writing. You will deem to be in probation until issuance of confirmation letter.
      Hours of Work
      You shall abide by the policy on working days and working hours as applicable to you and this can be reviewed from time to time based on business exigencies. You shall have no objection to working on shifts or staggered shift duty hours, if required.
      Good Faith and Confidentiality
      During your employment with the Company, you will devote the whole of your energies to your work and you will not - directly or indirectly - carry-on or engage or be interested in any other business or trade or employment or project or assignment of any nature, regardless of whether it has a monetary benefit or not.
      You shall not induce, recruit or solicit, either directly or indirectly, any employee or client or customer of the Company for a period of 12 months from the date of your separation from the Company.
      You shall keep all confidential information that comes to your knowledge during your employment with us and shall not use or disclose or attempt to disclose any of the secrets or confidential information of the Company or its subsidiaries or associated companies to any person - internal or external - or to any agency or entity, except as authorized or required by your duties.
      You will be also responsible for the safekeeping and return in good condition and order, of all Company assets-hardware and software - including Books, Documents, Files, Digital products like CD's and DVD's, Credit and Debit Cards, Passwords or Authorization Codes, etc., which will be in your use, custody or charge during your employment with us.
      Inventions and Patents
      All inventions, creations, developments, improvements and any or all work done by you either your employment with the Company shall remain the property of and singly or jointly during vested in the Company.
      The Company reserves the right to obtain copy right or patent registration of any invention, creation, development or improvement of any work done by you either singly or jointly during your employment with us.
      You will execute all papers and documents that may be necessary to obtain patents or copyrights in favour of the Company.
      Termination of Employment
      Your services may be terminated any time during the probationary period by giving 15 days notice in writing by either side and without assigning any reasons thereof.
      Your services may be terminated after confirmation by giving 30 days notice in writing by either side in accordance with Notice Period Policy.
      If you leave the employment of the company without giving the required notice as per Notice Period Policy, then you will have to pay the payment in lieu of notice period, otherwise, we shall have the right to recover/deduct/adjust the same from your salary/legal dues, if any, against the unserved notice period as per Notice Period Policy and any other dues payable by you to the company.
      In case of absconding or unauthorized absence from work or non-submission of resignation as per Exit Policy, the Company reserves the right to hold all your legal dues till all the formalities will be completed and also recover/deduct/adjust the same from your legal dues, if any other dues payable by you to the company.
      Jurisdiction
      It is agreed that all disputes between you and the Company shall have jurisdiction of the courts in Mumbai. All other terms and conditions shall be as per the general or specific rules of the Company in force from time to time.
      Period of Employment
      The age of retirement shall be 58 years and on superannuation you shall be entitled to such benefits as are available under the law and/or the rules framed by the Company.
      General
      Please note that individual salary is a confidential matter and not to be discussed with any other employee.
      You will keep us informed of any change in your mobile phone number or your residential address or your marital status.
      Please sign and return the duplicate copy of this letter in token of your acceptance of the terms and conditions contained therein.
      Yours sincerely, For Amazon Pvt Ltd.
      Regional Head - Human Resources
      Mudra RastogiMudra RastogiMudra RastogiMudra RastogiMudra RastogiMudra Rastogi Mudra RastogiMudra RastogiMudra RastogiMudra RastogiMudra Rastogi
      Annexure:-
      Amazon Pvt Ltd. - Compensation Package
      Annexure - Amazon Compensation Structure
      Employee Name
      Sampurna Dey
      Department
      Sales
      Grade
      G12
      Designation
      Customer Support Executive
      Effective Date
      [protected]
      CTC
      273000/- per annum Pay structure CTC Revised CTC Fixed Components
      Basic
      7560
      8820
      House Rent Allowance (HRA)
      3780
      4410
      Attire Allowance
      1910
      2228
      Field Allowance
      1562
      1823 Salary (C[protected] Statutory Components
      Employer PF Contribution
      907
      1058
      Employer ESIC Contribution
      481
      562 Benifits(c[protected] Reimbursements
      Sodexo
      0
      0
      Conveyance Reimbursement
      0
      0
      Fuel Reimbursement
      0
      0 Reimbursements(c3) 0 0 Statutory Bonus
      1800
      2100 CTC (Total C1+C2+C3 + Statutory Bonus)(a[protected] Deductions
      Employee PF Contribution
      907
      1058
      Employee ESIC Contribution
      112
      130 Total Deductions (b[protected] Net Take Home {a - b - C2}[protected] Total CTC[protected]
      * Net Take Home is subject to tax & other applicable deductions basis individual's salary structure.
      Yours sincerely,
      For Amazon Pvt Ltd
      Mudra Rastogi
      Regional Head - Human Resources
      Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002
      Aug 27, 2020
      Updated by Sampurna dey
      this is all written in this offer letter. please do the needful. I am very helpless. i need your help.please help me. i am from a needy family.
      Yours sincerely,
      For Amazon Pvt Ltd
      Mudra Rastogi
      Regional Head - Human Resources
      Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002
      this is the address is given in the fake ofer letter.
      Louis Lipsita's reply, Jan 19, 2021
      i got it also.
      yesterday I got an offer letter from amazon pvt ltd for customer support executive. after that they told me they will provide laptop. so i have to pay Rs. 3000 /- for that which is refundable. then i rejected the offer and asked them "Why you are scamming poor job seeker people". she told me "Why will we scam. Our office is in noida. You can come there And speck to us.

      B-2/62, Tower #3, 5th Floor, Block B, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309. This is our address".

      this is the address is given in the fake offer letter. also i have attached the photo of that offer letter.

      For Amazon Pvt Ltd
      Mudra Rastogi
      Regional Head - Human Resources
      Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002

      Complaining for fraudness - Comment #3789109 - Image #0
      Complaining for fraudness - Comment #3789109 - Image #1
      It's comes in what's up or mail
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        D
        dpradip
        from Gurgaon, Haryana
        Aug 25, 2020
        Resolved
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        Resolved

        Hello Kevin and team Amazon,
        This is something very disappointing and not acceptable that it takes such longer time to get refund whereas I had received refund confirmation very next day of items refund in all previous transactions, one latest case of refund confirmation from your end attached as ready refn.

        So, pl expedite said refund process on urgent basis within 2-3 days.

        Your immediate action and favourable response is highly appreciated,

        Thanking you all in advance for your support in faster processing of said refund and confirmation,

        Dipannita

        On Tue, Aug 25, 2020, 9:27 AM Amazon.in wrote:

        Amazon
        Your Account Amazon.in
        Message From Customer Service
        Hello,

        I am writing to you about the status of refund for the order[protected].

        I can confirm that the pickup of the Eureka Forbes Euroclean WD X2 Wet & Dry Vacuum Cleaner(Black & Orange), 13 Accessories for Complete Cleaning was completed on August 24, 2020.

        I can confirm that the carrier has picked up your return.

        The package is currently in transit to our fulfilment centre. It should ideally reach us within 10 business days.

        You can track your return using the below link:-

        https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

        Once the package is received at our fulfilment centre, it will take three business days for the refund to be processed.

        Once the refund is processed you will receive a notification confirming the same. It takes 4 business days for the refund to reflect on your card/bank account.

        If you have opted Amazon Pay balance as your refund instrument then the refund will be added to your account within 2 hours after the refund is initiated.
        We appreciate your patience and cooperation.

        We appreciate your feedback. Please use the buttons below to vote about your experience today

        Warmest regards,
        Kevin.T
        Amazon.in
        Thank you for your inquiry. Did I solve your problem?
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        Original Message
        Hello Impita and team Amazon,
        Thanks for your mail with positive response.

        This is to update you that said item, Eureka Forbes Euroclean WD X2 Wet &
        Dry Vacuum Cleaner(Black & Orange), 13 Accessories) against order No:
        [protected] has been picked up successfully by Amazon agent, Mr Ram
        Ratan, mobile no.[protected] today morning at 10:48 AM and he himself
        checked everything inside the box before said picked up as well.

        But I have not yet received any SMS or any update on the same in my Amazon
        account regarding this picked up so far.

        This is for your kind information and doing the needful on refund (of
        Rs.14949.00) initiation pl.
        Hoping for early response and favourable action from your end,

        Thanks & Regards,
        Dipannita
        +3 photos
        Aug 25, 2020
        Complaint marked as Resolved 
        Original order refn 402-3224681-4345961 And it's not yet resolved
        Amazon India customer support has been notified about the posted complaint.
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          R
          rkec4
          Aug 24, 2020
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          Address: Amazon India Hyderabad

          I placed an order #[protected] for "pramonita rakhi for brother gift bhaiya bhabhi with mug... Rakhi gift set". The supply was delivered on 27 july but one of the mugs was already broken. A complaint was immediately sent and a communication was receieved that "we will do exchange". It is almost a month now but no action has been taken inspite of repeated communications.
          Amazon India customer support has been notified about the posted complaint.
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            Far123
            Aug 24, 2020
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            Name- Farheen Salim Khan
            Account no -[protected]
            phone no-[protected]
            Product reference no- 30005402240220145878504
            Bank- Indian bank

            I ordered an iPhone xr from Amazon and returned the product they refunded me the amount of the product and I have received it but the amount of Rs 100 which was deducted for phone exchange charges isn't received yet they have send me an email that Rs 100 is credited to my account on 10th aug 2020 but it is still not reflecting in my account yet
            +1 photos
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              D
              Dipanjan Deb
              from Mumbai, Maharashtra
              Aug 24, 2020
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              Tracking ID:[protected]
              user email: [protected]@gmail.com

              My Prepaid order on Loreal Sunscreen has not been delivered to me, but I received the "Delivered" status in my mail as well as order tracker.
              I have checked with other family members too and the order has not been delivered.
              Amazon India customer support has been notified about the posted complaint.
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                S
                Snehasheesha Parida
                from Ranaghat, West Bengal
                Aug 24, 2020
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                I did not get my amount refunded by Amazon vide Refund reference number 401485-Rs.12999/- process initiated on 06.08.2020 by Amazon and Refund Reference Number-737584-Rs.189/- process initiated by Amazon on 07.08.2020
                Amazon India customer support has been notified about the posted complaint.
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                  Far123
                  Aug 24, 2020
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                  Name - farheen salim khan
                  Account no - [protected]
                  Phone no - [protected]
                  Product reference number - 30005402240220145878504
                  Bank - indian bank

                  I ordered an iphone xr on 7th aug 2020 and returned the product the amount was initiated from amazon on 10th aug 2020 and said will be reflected in my account in 3-4 days it's been more then a week and i haven't received my amount yet i have submitted the letter to bank still didn't got any response from them i have received an email from amazon that the refund is been credited to my account and if it is not reflecting then i should contact bank for further assistance
                  +1 photos
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                    F
                    Far123
                    Aug 24, 2020
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                    Website: Amazon.in

                    I ordered an iPhone on 7th aug 2020 and returned the product they refunded my amount RS 43950/- on 10th of aug and told that it will be reflected in my account in 3 4 days it's been more then 2 weeks it's not reflecting in my account kindly do the needful as soon as possible or else I am going to take some serious action against the bank as the bank people are not responding me correctly my reference number for the product is 30005402240220145878504
                    +1 photos
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                      H
                      Harish Kaliwala
                      Aug 24, 2020
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                      My account was locked for no reason with the message saying: contact customer service for further assistance. I have complained with my wife ac trough call 3 time n 2 time chat they all r given me 48 hour but today 23days completed my account stil unblocked The problem is that there's no way to contact their customer service if I'm not signed in. I looked all over google for any contact info of their customer support but no luck. My Amazon pay balance is 22280 its my hard earned money please unblock my account n Reales my money This is very frustrating!
                      My mail id registered

                      [protected]@gmail.com
                      & Mobile num
                      [protected]
                      +2 photos
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                        I
                        isbaig
                        from Hyderabad, Telangana
                        Aug 24, 2020
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                        Address: 33-30/10 Plot No5, Officers Colony, RK Puram, Secunderabad- 500056.

                        I ordered tread mill through amazon india online and paid by canara bank debit card amount 13, 990/- on 13 oct 2019. Item unable to delivery after deduction amazon refunded amount 13240/- ref no:[protected] on 29 oct 2019. After several attempts at branch my problem not yet solved.
                        Ismail baig
                        Ac no:[protected].
                        +1 photos
                        Amazon India customer support has been notified about the posted complaint.
                        either Amazon or Canara Bank respond to my issue please...when i get refund ?
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                          H
                          Harishteja
                          Aug 24, 2020
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                          I have booked mi bluetooth earphones in amazon.in on[protected] and paid amount of rs 1299/- towards earphones..
                          But i cancelled the same before delivery of the product.
                          I received refund of rs 960 instead of rs 1299. Remaining amount not received and called customer care for the same. No proper response from customer care and skipping the issue
                          +1 photos
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                            D
                            Durgesh Raghuwanshi
                            Aug 23, 2020
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                            Hi,

                            Amazon Standing charged me 199.00INR without my permission auto deducted from my ICICI Credit card.
                            Please look into this issue and help me to get my money back.
                            Its fraud and Scam kindly support.

                            Regards
                            Durgesh
                            Amazon India customer support has been notified about the posted complaint.
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                              G
                              gopi ruttala
                              Aug 23, 2020
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                              Address: Rachapalli village Makavarapalem mandal Visakhapatnam district
                              Website: Amazon India

                              Refund initiated from Amazon services but not credited my account
                              Refund Reference is 30005402260220104247613
                              Please check and consider my complaint
                              +1 photos
                              Amazon India customer support has been notified about the posted complaint.
                              Aug 23, 2020
                              Updated by gopi ruttala
                              Refund initiated from 12th August
                              But not credited my union bank of india
                              Account
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                                K
                                KBaghel
                                Aug 23, 2020
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                                Me
                                Todelhivery support & 1 more
                                Show more
                                26 jul at 8:37 pm
                                Dear amazon partner,
                                Kindly address my issue towards lost parcel delivered by your seller team which has been sent back by delhivery, but the refund towards non delivery of products by amazon has not been initiated till now!!
                                A speedy an healthy resolution shall be appreciated.

                                Regards
                                Kamal baghel
                                [protected]

                                On 26 jul 2020 19:48, delhivery support wrote:

                                Dear customer,

                                Thank you for contacting delhivery.

                                We certainly understand your concern and offer our sincere apologies for the inconvenience you may have faced.

                                We would like to inform you that as per our records, your shipment against awb number[protected] has been returned to your respective merchant on 20th june, 2020. We would request you to contact your merchant (Desirefoods) for further assistance.

                                Feel free to contact us for any other queries. We would be happy to help you.

                                Track your order on - http://www.delhivery.com. ship your shipment through delhivery visit https://direct.delhivery.com/. to share feedback click here

                                Thanks & regards,

                                Prem
                                Customer experience
                                Delhivery

                                On sat, 25 jul at 6:25 pm, kamal_baghel wrote:
                                These products were ordered on amazon app in month of april during lockdown.
                                We received messages from delhivery on tracking through amazon app that delhivery attempted to deliver twice and so on..
                                All approximately 80-90 items from amazon items reached safely within the span of 3/4 months but this one is missing and even displaying within pending delivery from amazon app of which screen shot is attached.
                                These items were ordered from registered no [protected] but now due to changes in the job i m available on [protected].
                                Pls chk
                                Regards

                                On 25 jul 2020 12:02, delhivery support wrote:
                                Dear customer,

                                Thank you for contacting delhivery.

                                We regret to inform you that we are not able to track your shipment. Please help us with the correct 11 to 12 digits awb number or your registered mobile number, so that we can assist you in a better way.

                                Feel free to contact us for any other query. We would be happy to help you.

                                ​track your order on - http://www.delhivery.com. ship your shipment through delhivery visit https://direct.delhivery.com/.

                                Best regards
                                Veena
                                Customer experience
                                Delhivery
                                On fri, 24 jul at 5:01 pm, kamal_baghel wrote:
                                Kindly deliver my order or initiate the refund as it's quite old and long pending...

                                Have been trying to connect with desire foods but no response till date
                                6552406:1219417
                                +2 photos
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                                  Manoj Amazon
                                  Aug 22, 2020
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                                  Address: Azamgarh

                                  Dear sir
                                  Amazon sent refund to my account but amount it's not credited to my.
                                  Here is RR no given below

                                  1. 30005402250224075348626

                                  2. 30005402250224085355769

                                  3. 30005402250224085376963
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                                    Ankit Agrawla
                                    Aug 22, 2020
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                                    I have ordered one hdd from amazon on 14th august and have canceled immediately due to some reason costing rs.5399 and the refund been initiated on the same day 14th august but the payment yet not reflected on my account. So help me out with the same transaction. The reference number given by amazon is 533760. Do check and confirm me the same.
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                                      Md Feroz Khan
                                      Aug 22, 2020
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                                      This item received. But without lid knob
                                      Pl arrange to send
                                      Customer care no [protected] as printed in the non-stick cookware not working
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