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Amazon India Complaints & Reviews

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Updated: Dec 19, 2025
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Amazon India reviews & complaints page 279

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K
kapil pg
Aug 26, 2020
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The service they are gonna provide you is just pathetic. Bought the Tv prior 10 days and till date no one has turned up to Install the TV after multiple follow-ups. Recordings of all the fake promises that the installation will be done by today can be provided, if required. Was kept on hold fof 2 hours with no proper resolution and abruptly ended the call. Was postponing the appointment stating that i wanted it to be rescheduled.
Amazon India customer support has been notified about the posted complaint.
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    S
    satish nandyala
    Aug 26, 2020
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    Address: STATRON INDIA PVT LTD, PLOT NO 24 ARUNODAYA, PAIGAH COLONY SP ROAD

    Dear Sir,

    It seems i had a transaction with Amazon on 19th may[protected] rupees) unfortunately i was not aware of it. finally i found out, as i am paying EMI to rbl bank for this transaction.

    Further, transaction was done by some body else Amazon account which i do not know. i got transaction Id when i was checked with bank. Also, i could not find how to contact Amazon about this transaction.

    Hence, I request you to provide the details of the transaction that purchase was done by my card, at least amazon account details and it will be a great help for me.

    My card last number is : XXXX XXXX XXXX 6627
    RBL bank credit card
    Transaction Id with Amazon: T96113

    Many thanks in advance for your reply.

    Best regards
    N Satyanarayna
    email Id: satish.[protected]@gmail.com
    +2 photos
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      R
      rb rayeen
      Aug 26, 2020
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      Address: 34, friends colony, katol road, Nagpur 440013

      From : r. B. Rayeen - [protected]. E - mail : [protected]@gmail.com

      I ordered farm seed tomato - 1 packet. Received a packet from deepak enterprises delhi-110093 vide their invoice no - in-rnkg-8530. Packet was received on[protected]. On opening the packet the seed were not found. Kindly arrange delivery of my ordered material. Kindly acknowledge receipt of this message. I am a regular customer of amazon. This has happened first time. Thanking you.
      Amazon India customer support has been notified about the posted complaint.
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        L
        lovely Masti
        Aug 26, 2020
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        Address: Bikram pur bande, Bikram pur bande

        Amozon ki taraph se 12/08/2020 bhej diya gaya hai Abhi tak mere account me nahi aaya hai
        +1 photos
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          C
          Chintu Kumar Yadav
          Aug 25, 2020
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          Website: Amazon

          I had just bought milton thermosteel flip lid flask 1l Silver 7 months ago from amazonwhen I tried to put hot water the flask becomes vey hot from outside just like normal steel utencils. So also the water cools down within 3 hrs. as such the purpose of the thermosteel flask is not served I had paid 710. I am not satisfied with its performance. I have misplaced the warranty card but the defect is genuine. I hope my grievance is conveyed to the concirned company officials and my complaint is promptly looked into and the defective flask be replaced at the earliest.the seller is Cloudtail private india limited
          +1 photos
          Amazon India customer support has been notified about the posted complaint.
          Sep 14, 2020
          Updated by Chintu Kumar Yadav
          I am unable to contact the seller Hamilton they provide me a mai in which they gave me their representative mobile number which is switched off
          Sep 14, 2020
          Updated by Chintu Kumar Yadav
          Amazon has told me that the manufacturer (Hamilton) will only resolve my issue.I had gave them my complaint too. After some days they send me a mail that my complaint had been registered and they also provided me their representative (Mr.Anik) mobile number ([protected]). I had contacted Mr.Anik too he told me that he send the replacement details to the company and he also told me that he also send the copy of that details but he didn't send me. After that i tried too many times to contact him but he mobile number was switched off.
          Then i send a mail to Hamilton that i didn't any responses till now.Then today they send me the same mail in which it was said to contact Mr Anik
          But his number was off.also the Hamilton toll free number is not responding anything... please solve my issue.
          My compliant has not been resolved till now they told me that they didn't recieve any notification from consumer court
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            P
            prakul0id
            Aug 25, 2020
            Resolved
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            Resolved

            I cancelled a product on Amazon and it was a prepaid order
            After cancellation I was to receive a amount of 5899 rupees and date for refund was 23 August but today is 25 August and I have not yet received a refund.
            I contacted Amazon and they asked me to register a complain here.

            RRN(refund reference number) is 74332740232023136393094.

            My email address is [protected]@gmail.com

            I hope for a quick resolution.
            +1 photos
            Sep 6, 2020
            Complaint marked as Resolved 
            My refund has been transferred
            Amazon India customer support has been notified about the posted complaint.
            Sep 03, 2020
            Updated by prakul0id
            My problem has been resolved. Thanks for your support
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              Y
              yogesh8777
              Aug 25, 2020
              Resolved
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              Resolved

              I have ordered an item in prime days deals and till now the item is not delivered. Amazon representative are saying your item has been lost in transit and not offering any replacement for that. As i ordered it on emi basis so my bank already processed it now if they cancel item, i will have to pay that processing fee and also the item is not available in stock to re-order and due to lockdown you people are not taking any new order at my place so
              I want my order to get delivered or replacement for that order.
              Order date:[protected]! Not delivered till today i. E[protected].
              Aug 26, 2020
              Complaint marked as Resolved 
              Deliverd !
              Amazon India customer support has been notified about the posted complaint.
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                G
                Geo Pixel
                Aug 25, 2020
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                I have ordered a Laptop, but received only scrap items. Raised complaint on same day on 07th August 2020 and daily following up with Amazon on Customer care, till now issue wasn't resolved. Check the my voice recording with Amazon. I have dropped several e-mails, regarding the same issue. No one reverted till now and issue was not solved till now.
                The photographs of receipt of items, attached here.
                +5 photos
                Amazon India customer support has been notified about the posted complaint.
                Aug 25, 2020
                Updated by Geo Pixel
                Its not resolved
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                  S
                  SwethaRoy
                  from Mumbai, Maharashtra
                  Aug 25, 2020
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                  Received an empty box

                  I've ordered 3 products from dot and key skin care on 23rd August 2020, I got its delivered it on date 25th of August 2020. After 5 minutes when I got back into my home and check the product open the the package I found that there was no product in it was an empty Box with no product only bubble wrap and papers along with a bill. I complained at Amazon customer service, I called them many a times, they said they'll issue the refund only when...
                  +1 photos
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                  S
                  Sampurna dey
                  Aug 25, 2020
                  Resolved
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                  Resolved

                  Myself sampurna dey. I received a call from a person name vivek singh phn number +[protected]. He told me he is the hr of amazon, and told me someone is calling you for your first round interview. The number from where I received call was +[protected]. After sometime Mr. Vivek singh again call me and asked few questions to check my communication skills. I replied those in a fine way. Then after sometime Mr vivek singh told me that I am selected in amazon and give a offer letter through my WhatsApp and told me that I have to pay rupees 3000 for security deposit. I belongs in a poor middle class family. Seeing the offer letter I thought that it is true and I pay the amount in the account which the sms me. Then he told that it will take 5 days to courier. I attached all the prove with this. Please give me a resolution for it. I am a very poor girl who needs to help my family. Please give the resolution.
                  +1 photos
                  Aug 25, 2020
                  Complaint marked as Resolved 
                  No resolution given then why you marked that my problem is solved
                  Amazon India customer support has been notified about the posted complaint.
                  Aug 25, 2020
                  Updated by Sampurna dey
                  Amazonservices has requested payment of INR 3000. You can pay through this link: https://rzp.io/i/BZjKetI
                  Aug 25, 2020
                  Updated by Sampurna dey
                  My complaint is not resolving till now then why you see the complaint status is resolved? Are you kidding with me??
                  Aug 25, 2020
                  Updated by Sampurna dey
                  They give me a offer letter also
                  Please do the need ful
                  Aug 27, 2020
                  Updated by Sampurna dey
                  Yours sincerely,
                  For Amazon Pvt Ltd
                  Mudra Rastogi
                  Regional Head - Human Resources
                  Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002
                  this address is given in the fake offer letter. please do the needful.
                  Sampurna Dey
                  Dear Sampurna,
                  We are delighted to welcome you to Amazon and wish you a great career with us.
                  Reference to our recent discussions, we are pleased to appoint you as Customer Support Executive, in G12 on the following terms and condition
                  Your date of joining the employment with Amazon is[protected].
                  The Company reserves its right to transfer you to any other location within India or abroad and to any of its subsidiaries or associate companies. You shall abide by the rules and regulations pertaining to the entity where you are post
                  Your consolidated compensation per annum on Cost to Company basis is Rs. 273000 (Two lakh seventy three thousand only).
                  The details of your compensation are as follows:
                  S.No Term Salary Total
                  1
                  First Six Months
                  Rs.18000 /-p.m.
                  108000
                  2
                  Revised Salary - After Six Months*
                  Rs.21000 /-p.m.
                  126000
                  Performance Cum Retention Bonus** Amount
                  3
                  End of 6 Months - One month Salary
                  18000
                  18000
                  4
                  End of 12 Months - One month Salary
                  21000
                  21000
                  Total CTC per annum
                  273000
                  * Revised Salary & Performance cum Retention Bonus (PCRB) are paid subject to satisfactory performance report at the end of 6 months and 12 months after successful completion of probation in writing.
                  Further details are given in the Annexure.
                  Incentive or Bonus payout is governed by incentive payout policy circulated and communicated from time to time. The company reserves the right to hold any variable payments including, but not limited to, performance linked incentives/performance based bonuses at its discretion, in case your employment with company is not active on the Incentive payout date. Further, Incentive payout during the notice period shall be determined by the company.
                  Probation
                  You shall be on probation for a period of six months from the date of your joining. On satisfactory completion of the probationary period, your services will be confirmed in writing. You will deem to be in probation until issuance of confirmation letter.
                  Hours of Work
                  You shall abide by the policy on working days and working hours as applicable to you and this can be reviewed from time to time based on business exigencies. You shall have no objection to working on shifts or staggered shift duty hours, if required.
                  Good Faith and Confidentiality
                  During your employment with the Company, you will devote the whole of your energies to your work and you will not - directly or indirectly - carry-on or engage or be interested in any other business or trade or employment or project or assignment of any nature, regardless of whether it has a monetary benefit or not.
                  You shall not induce, recruit or solicit, either directly or indirectly, any employee or client or customer of the Company for a period of 12 months from the date of your separation from the Company.
                  You shall keep all confidential information that comes to your knowledge during your employment with us and shall not use or disclose or attempt to disclose any of the secrets or confidential information of the Company or its subsidiaries or associated companies to any person - internal or external - or to any agency or entity, except as authorized or required by your duties.
                  You will be also responsible for the safekeeping and return in good condition and order, of all Company assets-hardware and software - including Books, Documents, Files, Digital products like CD's and DVD's, Credit and Debit Cards, Passwords or Authorization Codes, etc., which will be in your use, custody or charge during your employment with us.
                  Inventions and Patents
                  All inventions, creations, developments, improvements and any or all work done by you either your employment with the Company shall remain the property of and singly or jointly during vested in the Company.
                  The Company reserves the right to obtain copy right or patent registration of any invention, creation, development or improvement of any work done by you either singly or jointly during your employment with us.
                  You will execute all papers and documents that may be necessary to obtain patents or copyrights in favour of the Company.
                  Termination of Employment
                  Your services may be terminated any time during the probationary period by giving 15 days notice in writing by either side and without assigning any reasons thereof.
                  Your services may be terminated after confirmation by giving 30 days notice in writing by either side in accordance with Notice Period Policy.
                  If you leave the employment of the company without giving the required notice as per Notice Period Policy, then you will have to pay the payment in lieu of notice period, otherwise, we shall have the right to recover/deduct/adjust the same from your salary/legal dues, if any, against the unserved notice period as per Notice Period Policy and any other dues payable by you to the company.
                  In case of absconding or unauthorized absence from work or non-submission of resignation as per Exit Policy, the Company reserves the right to hold all your legal dues till all the formalities will be completed and also recover/deduct/adjust the same from your legal dues, if any other dues payable by you to the company.
                  Jurisdiction
                  It is agreed that all disputes between you and the Company shall have jurisdiction of the courts in Mumbai. All other terms and conditions shall be as per the general or specific rules of the Company in force from time to time.
                  Period of Employment
                  The age of retirement shall be 58 years and on superannuation you shall be entitled to such benefits as are available under the law and/or the rules framed by the Company.
                  General
                  Please note that individual salary is a confidential matter and not to be discussed with any other employee.
                  You will keep us informed of any change in your mobile phone number or your residential address or your marital status.
                  Please sign and return the duplicate copy of this letter in token of your acceptance of the terms and conditions contained therein.
                  Yours sincerely, For Amazon Pvt Ltd.
                  Regional Head - Human Resources
                  Mudra RastogiMudra RastogiMudra RastogiMudra RastogiMudra RastogiMudra Rastogi Mudra RastogiMudra RastogiMudra RastogiMudra RastogiMudra Rastogi
                  Annexure:-
                  Amazon Pvt Ltd. - Compensation Package
                  Annexure - Amazon Compensation Structure
                  Employee Name
                  Sampurna Dey
                  Department
                  Sales
                  Grade
                  G12
                  Designation
                  Customer Support Executive
                  Effective Date
                  [protected]
                  CTC
                  273000/- per annum Pay structure CTC Revised CTC Fixed Components
                  Basic
                  7560
                  8820
                  House Rent Allowance (HRA)
                  3780
                  4410
                  Attire Allowance
                  1910
                  2228
                  Field Allowance
                  1562
                  1823 Salary (C[protected] Statutory Components
                  Employer PF Contribution
                  907
                  1058
                  Employer ESIC Contribution
                  481
                  562 Benifits(c[protected] Reimbursements
                  Sodexo
                  0
                  0
                  Conveyance Reimbursement
                  0
                  0
                  Fuel Reimbursement
                  0
                  0 Reimbursements(c3) 0 0 Statutory Bonus
                  1800
                  2100 CTC (Total C1+C2+C3 + Statutory Bonus)(a[protected] Deductions
                  Employee PF Contribution
                  907
                  1058
                  Employee ESIC Contribution
                  112
                  130 Total Deductions (b[protected] Net Take Home {a - b - C2}[protected] Total CTC[protected]
                  * Net Take Home is subject to tax & other applicable deductions basis individual's salary structure.
                  Yours sincerely,
                  For Amazon Pvt Ltd
                  Mudra Rastogi
                  Regional Head - Human Resources
                  Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002
                  Aug 27, 2020
                  Updated by Sampurna dey
                  this is all written in this offer letter. please do the needful. I am very helpless. i need your help.please help me. i am from a needy family.
                  Yours sincerely,
                  For Amazon Pvt Ltd
                  Mudra Rastogi
                  Regional Head - Human Resources
                  Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002
                  this is the address is given in the fake ofer letter.
                  Louis Lipsita's reply, Jan 19, 2021
                  i got it also.
                  yesterday I got an offer letter from amazon pvt ltd for customer support executive. after that they told me they will provide laptop. so i have to pay Rs. 3000 /- for that which is refundable. then i rejected the offer and asked them "Why you are scamming poor job seeker people". she told me "Why will we scam. Our office is in noida. You can come there And speck to us.

                  B-2/62, Tower #3, 5th Floor, Block B, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309. This is our address".

                  this is the address is given in the fake offer letter. also i have attached the photo of that offer letter.

                  For Amazon Pvt Ltd
                  Mudra Rastogi
                  Regional Head - Human Resources
                  Ambience Tower, 6th & 7th Floor, Ambience Corporate Office Tower-II, Ambience Island, Sector 24, Gurugram, Haryana 122002

                  Complaining for fraudness - Comment #3789109 - Image #0
                  Complaining for fraudness - Comment #3789109 - Image #1
                  It's comes in what's up or mail
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                    D
                    dpradip
                    from Gurgaon, Haryana
                    Aug 25, 2020
                    Resolved
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                    Resolved

                    Hello Kevin and team Amazon,
                    This is something very disappointing and not acceptable that it takes such longer time to get refund whereas I had received refund confirmation very next day of items refund in all previous transactions, one latest case of refund confirmation from your end attached as ready refn.

                    So, pl expedite said refund process on urgent basis within 2-3 days.

                    Your immediate action and favourable response is highly appreciated,

                    Thanking you all in advance for your support in faster processing of said refund and confirmation,

                    Dipannita

                    On Tue, Aug 25, 2020, 9:27 AM Amazon.in wrote:

                    Amazon
                    Your Account Amazon.in
                    Message From Customer Service
                    Hello,

                    I am writing to you about the status of refund for the order[protected].

                    I can confirm that the pickup of the Eureka Forbes Euroclean WD X2 Wet & Dry Vacuum Cleaner(Black & Orange), 13 Accessories for Complete Cleaning was completed on August 24, 2020.

                    I can confirm that the carrier has picked up your return.

                    The package is currently in transit to our fulfilment centre. It should ideally reach us within 10 business days.

                    You can track your return using the below link:-

                    https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

                    Once the package is received at our fulfilment centre, it will take three business days for the refund to be processed.

                    Once the refund is processed you will receive a notification confirming the same. It takes 4 business days for the refund to reflect on your card/bank account.

                    If you have opted Amazon Pay balance as your refund instrument then the refund will be added to your account within 2 hours after the refund is initiated.
                    We appreciate your patience and cooperation.

                    We appreciate your feedback. Please use the buttons below to vote about your experience today

                    Warmest regards,
                    Kevin.T
                    Amazon.in
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                    Original Message
                    Hello Impita and team Amazon,
                    Thanks for your mail with positive response.

                    This is to update you that said item, Eureka Forbes Euroclean WD X2 Wet &
                    Dry Vacuum Cleaner(Black & Orange), 13 Accessories) against order No:
                    [protected] has been picked up successfully by Amazon agent, Mr Ram
                    Ratan, mobile no.[protected] today morning at 10:48 AM and he himself
                    checked everything inside the box before said picked up as well.

                    But I have not yet received any SMS or any update on the same in my Amazon
                    account regarding this picked up so far.

                    This is for your kind information and doing the needful on refund (of
                    Rs.14949.00) initiation pl.
                    Hoping for early response and favourable action from your end,

                    Thanks & Regards,
                    Dipannita
                    +3 photos
                    Aug 25, 2020
                    Complaint marked as Resolved 
                    Original order refn 402-3224681-4345961 And it's not yet resolved
                    Amazon India customer support has been notified about the posted complaint.
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                      R
                      rkec4
                      Aug 24, 2020
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                      Address: Amazon India Hyderabad

                      I placed an order #[protected] for "pramonita rakhi for brother gift bhaiya bhabhi with mug... Rakhi gift set". The supply was delivered on 27 july but one of the mugs was already broken. A complaint was immediately sent and a communication was receieved that "we will do exchange". It is almost a month now but no action has been taken inspite of repeated communications.
                      Amazon India customer support has been notified about the posted complaint.
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                        Far123
                        Aug 24, 2020
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                        Name- Farheen Salim Khan
                        Account no -[protected]
                        phone no-[protected]
                        Product reference no- 30005402240220145878504
                        Bank- Indian bank

                        I ordered an iPhone xr from Amazon and returned the product they refunded me the amount of the product and I have received it but the amount of Rs 100 which was deducted for phone exchange charges isn't received yet they have send me an email that Rs 100 is credited to my account on 10th aug 2020 but it is still not reflecting in my account yet
                        +1 photos
                        Amazon India customer support has been notified about the posted complaint.
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                          Dipanjan Deb
                          from Mumbai, Maharashtra
                          Aug 24, 2020
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                          Tracking ID:[protected]
                          user email: [protected]@gmail.com

                          My Prepaid order on Loreal Sunscreen has not been delivered to me, but I received the "Delivered" status in my mail as well as order tracker.
                          I have checked with other family members too and the order has not been delivered.
                          Amazon India customer support has been notified about the posted complaint.
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                            Snehasheesha Parida
                            from Ranaghat, West Bengal
                            Aug 24, 2020
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                            I did not get my amount refunded by Amazon vide Refund reference number 401485-Rs.12999/- process initiated on 06.08.2020 by Amazon and Refund Reference Number-737584-Rs.189/- process initiated by Amazon on 07.08.2020
                            Amazon India customer support has been notified about the posted complaint.
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                              Far123
                              Aug 24, 2020
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                              Name - farheen salim khan
                              Account no - [protected]
                              Phone no - [protected]
                              Product reference number - 30005402240220145878504
                              Bank - indian bank

                              I ordered an iphone xr on 7th aug 2020 and returned the product the amount was initiated from amazon on 10th aug 2020 and said will be reflected in my account in 3-4 days it's been more then a week and i haven't received my amount yet i have submitted the letter to bank still didn't got any response from them i have received an email from amazon that the refund is been credited to my account and if it is not reflecting then i should contact bank for further assistance
                              +1 photos
                              Amazon India customer support has been notified about the posted complaint.
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                                Far123
                                Aug 24, 2020
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                                Website: Amazon.in

                                I ordered an iPhone on 7th aug 2020 and returned the product they refunded my amount RS 43950/- on 10th of aug and told that it will be reflected in my account in 3 4 days it's been more then 2 weeks it's not reflecting in my account kindly do the needful as soon as possible or else I am going to take some serious action against the bank as the bank people are not responding me correctly my reference number for the product is 30005402240220145878504
                                +1 photos
                                Amazon India customer support has been notified about the posted complaint.
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                                  Harish Kaliwala
                                  Aug 24, 2020
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                                  My account was locked for no reason with the message saying: contact customer service for further assistance. I have complained with my wife ac trough call 3 time n 2 time chat they all r given me 48 hour but today 23days completed my account stil unblocked The problem is that there's no way to contact their customer service if I'm not signed in. I looked all over google for any contact info of their customer support but no luck. My Amazon pay balance is 22280 its my hard earned money please unblock my account n Reales my money This is very frustrating!
                                  My mail id registered

                                  [protected]@gmail.com
                                  & Mobile num
                                  [protected]
                                  +2 photos
                                  Amazon India customer support has been notified about the posted complaint.
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                                    isbaig
                                    from Hyderabad, Telangana
                                    Aug 24, 2020
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                                    Address: 33-30/10 Plot No5, Officers Colony, RK Puram, Secunderabad- 500056.

                                    I ordered tread mill through amazon india online and paid by canara bank debit card amount 13, 990/- on 13 oct 2019. Item unable to delivery after deduction amazon refunded amount 13240/- ref no:[protected] on 29 oct 2019. After several attempts at branch my problem not yet solved.
                                    Ismail baig
                                    Ac no:[protected].
                                    +1 photos
                                    Amazon India customer support has been notified about the posted complaint.
                                    either Amazon or Canara Bank respond to my issue please...when i get refund ?
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                                      Harishteja
                                      Aug 24, 2020
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                                      I have booked mi bluetooth earphones in amazon.in on[protected] and paid amount of rs 1299/- towards earphones..
                                      But i cancelled the same before delivery of the product.
                                      I received refund of rs 960 instead of rs 1299. Remaining amount not received and called customer care for the same. No proper response from customer care and skipping the issue
                                      +1 photos
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