This is regarding an asus laptop (Asus vivobook 14 x409ua-ek342t intel core i3 7th gen 14-inch fhd compact and light laptop (4gb ram/1tb hdd/windows 10/integrated graphics/fp reader/1.) that i purchased from amazon. When i started working on it, there were many issues with the laptop. It was not just slow but it kept getting switched off/ hang and i could not use it for a few minutes without interruptions. I called the amazon help desk to get a refund as this performance of the laptop was unacceptable keeping in mind the loss i incurred as i was unable to do any work. Amazon’s customer care kept on forcing me to get a replacement as they can’t refund even if the device is faulty.
Even after explaining it gazillion times to the customer care representatives, all i hear back from them is “it’s not in our policy”, “we can just send the technician”, “there are no seniors you can talk to”, “no one can provide you a resolution”, “you have to allow the technician in your house even is if there’s a high risk of corona” etc.
I have incurred many losses already as i could not work as required and the onus lies on amazon for giving a faulty product. This product is an inferior quality product which was not checked to meet the basic quality of a laptop. No laptop has such pathetic performance considering it’s been only 5 days that i have got this brand new set.
Moreover, what are these policies which do not help the customer? Instead, hiding behind these policies, amazon wants the customer to accept whatever and however is being delivered to you. Amazon’s customer care is horrible and full of people who don’t give a [censored] about what the customer is going through. Amazon’s representatives are trained to keep singing the script of their policy without understanding the problems and providing a proper solution. How can amazon list a product on their website without checking its quality? How can you join hands with sellers who are fooling people along with you? Instead of sending a technician, why was the device not checked before delivering? Is it amazon’s policy to cheat its customers, provide faulty device, harass then to an extent that they get frustrated and then forcefully accept the losses? During the time of pandemic, i had invested 30k to this faulty product and then lost money for 5 days due to this laptop. If this was not enough, amazon’s customer care, which absolutely does not care, kept harassing me on the call for 3 hours! This is happening to me when i am a regular customer. God knows what you guys do to the people who get trapped and are not aware of this scam.
Now i am under the impression that there’s a fraud going on in amazon india. People employed with amazon in india are taking an undue advantage of the liberty they have been given. They’re tying up with unauthorized and low quality sellers who are cheating the customers along with amazon. Amazon is rather helping them by delivering the faulty, low quality, third class product and put it under no refund policy so that the customers keep suffering and they can simply move out of the conversation by saying it’s not under the policy.
Now that i have lost 5-day work pay, i may suffer more losses because i can’t travel with this laptop. I requested amazon to either refund the amount or allow me to buy another brand and i am ready to pay the differential. Even this was not accepted by the “great amazon customer service”.
I need an immediate refund or replacement with another brand laptop as i can’t bear further losses because of amazon’s fault of keeping low quality products. I am really upset with this behaviour and thereby want you to look into this in two days as i have to travel. I urge you to investigate this matter as i am sure there’s more to this scam.
Amazon’s customer care representatives i spoke to:
Himanshu
Sudra
Kritesh
Regards
Ramandeep singh
+91-[protected]
Amazon India customer support has been notified about the posted complaint.
