Amazon India Complaints & Reviews

I placed an order of 3 mask of la'forte brand from amazon.in on Jul 06, 2020. They delivered the order on Jul 07, 2020 under Invoice# IN-ZNAS-11997 and Dt. 06.07.2020 amounting Rs. 330/- but when I opened the package I found that outer carton which was shown on the webpage is missing. The masks were packed in simple polythene (which a reputed company like La'Forte will not do) further on wearing the mask I noticed that while breathing the valve of the mask is not closing. On the entire shipment nowhere is mentioned the name of brand.

I called the customer care but they denied refund my money.

A refund has been made by amazon on 11th of june regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible

Amazon had refunded my amount on dated 24/6/20, 25/06/20 and 03/07/20. But none of them has reflected in my bank account.. Bank says to contact amazon, and amazon says to contact bank.
Solve my issue and refund my amount.
Please solve asap

I have ordered redmi note 9 pro from flash sale on 30th june and it shows estimated delivery on 6 july but on 5th july order got undelivered due to incorrect pin or address but in reality nothing is wrong in address. I have ordered many things on same address before covid19. Now i opt for replacement which will come on 9th july but i am not sure it will come to my residence and might be it get undelivered again. While purchasing a device amazon shows availability but not delivered the product. Can you please check what is wrong with 184141 pin code and please solve the issue.

Amazon has unnecessary locked my account, and even after sending all my documents which they have requested, nothing is happening since 47 days now.
I already paid Rs 999 for the prime membership, which i am not able to use the benefit from past 2 months.

I know they will not unlock my account, because the customer care team and the accounts team are totally useless.
When i called the customer care executive, he kept on repeating that he was not able to hear me and he will have to disconnect the call, when i could hear him loud and clear, and kept on shouting hello, he kept on repeating the same, because he wanted to disconnect anyway.

I think amazon in india is totally useless, and i am really disgusted with their customer care / accounts team

I just want my money refunded, as i believe they will cheat me by locking the account and not giving my money. I already have Rs 1968 in my amazon pay balance and I am also the old customer of amazon.in from past 5 years. Someone used my account with other credit card and then my account is locked and i cannot use my balance also the benefits of my amazon credit card. Pls open my account to use amazon. Please don't do this type of mislead with customer.

Today amazon delivery boy come with the product he asked for the extra money than the product and he is such a bad behavioural guy'. Why do you keep these people as delevery agent.
Kindly look over the matter

I order lifebuoy antibacterial germ kill spray but they damaged product what i should do that is not returanble

I m an amazon customer. Company debit my card on 22 june with rs 999 for annual prime membership. On same day i call customer care for cancel this membership. They cancelled it any procesed this amount to my bank but till today amount does not credit to my bank or account. Refference no given by amazon is [protected]. Plz help me about this

I have cancelled two orders in amazon. They have communicated that they have initiated my refund. Amazon has initiated refund on one of my cancelled order with order number #[protected] with refund reference # 30005401770171164334848 on 24.06.2020 and refund on my second cancelled order with order number #[protected] on 03.07.2020. But till now the refund has nit credited in my account. The details of the same that has communicated by amazon is given below. Kindly process the same as earliest.

I have recieved a message stating that my refund has been processed and i will see it in my bank statement but i haven't seen it and it has been 10 days since the refund has processed.

My name is shubham rathee i ordered a speaker on 27 jun 2020 ko kiya tha 999rs but maine cancel krva diya tha iska payment maine apne rupey debit card se kiya tha mera account number hai ([protected]) or ifdc code hai (Idib000s148) and refund reference number is # 30005401800179133043162 pls check it

Hello, this has been a lot that amazon has restricted low star ratings on their products and negative feedbacks as well. This is fraud, when i try to rate any product which i receive and when its bad quality or cheap, they never post that comment / feedback!!

They only allow mostly 5 stars comments, which is like fooling the public! Out of many restricted comments my recent one is on the order #[protected] just for the reference. And the product is - eranqo tummy twister for ab exercise fat burning and weight loss (Link - https://www.amazon.in/Eranqo-Twister-Exercise-Burning-Weight/dp/B088TDK25V/)

On that cheap quality low grade plastic product you can see only 5 star ratings, rest are not being accepted. Also they don't do the packaging and deliver it with the naked box in the name of saving environment..!

Your refund for the order[protected] of rs.299.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The refund reference number for the transaction is hsbcn[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above refund reference number. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalised banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the refund reference number provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund. My return order is not refunded to my account

Sir kal muje call aaya tha [protected] bola ki mai amazone headoffice se baat kar raha hu otp btao maime bta diya to merr account se sara paisa gayab kar diya hai ab aap meri help karo mere paisa muje vapas chahiye

Today (05/jul/2020), an amount of 816.26 is debited from my account by amazon stan

Message i got

Txn of inr 816.26 done on acct xx612 on 05-jul-20. Info: vsi*amazon st. Avbl bal:inr xxxx. Call xxxxxxx for dispute or sms block 612 to xxxxxxxxx

I have subscribed for prime video recently. My other amazon subscriptions are amazon audible and aws.

I have checked in my accounts everywhere for this transaction details but i could find any.

I ordered an HP EliteDisplay 243d Monitor from Amazon.in on 21 Jun, 2020 Order No.[protected]) and upon opening it, found a Simple HP X1000 Mouse inside with a Bill stating the order was for someone else the Order No. Delivered to me is[protected]), With a Bill for Tamil Nadu. The Product has been mis shipped and mishandled by Amazon.in and now, after waiting for 5 days, their team replies "The correct order has been delivered to you". I Want to understand how can the Team reach this Conclusion?

Here are my Findings:

1. The Packaging Box (Outer) is Small enough to fit only a mouse, and is impossible to fit an 23.8 inch monitor inside. It has my Invoice Number (IN-QSAI-17511) on it.

2. The Invoice received (IN-QSAI-16178) Order ID:[protected]) is for Someone named Lakshmanan from Tamil Nadu - 620005

3. The transaction number from my credit card to Amazon is 068607 for the said order.

Upon trusting amazon and it's process i had made another other for the same product thinking that the refund will be issued by amazon.in which was delivered perfectly

Hi

Yesterday I have ordered four products but only three got placed and I have charged for four

You can check my details with my mobile number [protected]

Please help me out in this

1.SBA999 F2 /mobile phone 3D screen Reference number[protected] for the amount of 319
2. luvlap liquid cleanser refill for the amount of 222 .
3. Two US Polo association men's plane cotton boxer reference number[protected] with amount of 649 + 649= 1298

almost 1.5 months over to delivery date but item not received.

This is to confirm that refund for amount 543.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
Name-Satya Prakash Mishra
Account No.-[protected]

A furniture product has been ordered on 24th May from Amazon and I have cancelled it immediately. However, it did not get reflected in my amazon app, post which I contacted customer service to get it cancelled. After this, I did not receive my refund. When I contacted customer service again regarding my refund, I was informed that the product needs to get dispatched in order to cancel it. It has been 2 months and the product has not been shipped yet! I have called the customer service over 10 times to follow up on this issue and there has been no progress on the resolution of the issue. All I get to hear is that thy have escalated the issue and it would take 3-5 working days. I would follow up after 5 working days and they would escalate the issue again for 3-5 more working days. It has been 2 months now with this process!

I have contacted the senior agent one week ago and I received an e-mail saying that the dispatch of the product has been escalated and it will get shipped by 30th June, however today is 4th July and it has not been dispatched yet, which means the product did not get cancelled yet.
How can a product not be dispatched for 2 months when the product promised to get delivered in 5 working days?
I am not sure how many more months is it going to take for this issue to be resolved and when am I going to get my money back?
Order date: 24-May-2020

Order #[protected]

Order total: 5, 569.00 (1 item)
Registered Email ID: [protected]@gmail.com