Amazon India Complaints & Reviews

I had bought a online product from Amazon India. The delivery of products was 17/06/2020 but I don't get till now the products. I have inform the Amazon regarding this issue many times but they are not giving me satisfactory answers and also provides me wrong information. When I buy the products they are ready to sell the products but they are not able to deliver the products which I bought at pin code of my area and not pickup the return product as well as not provide me refunds which I had pre paid from online transactions. The products which I had bought is damaged and not working properly so, i did many phone calls to Amazon but they are not able to solve my problem.
I have complain against Amazon regarding poor quality of customer service and wasting of my time from 11/06/2020 to 25/06/2020 and did not get products.
I hope you would take right steps.
Thank you.

Charge for £10.22. Dont know what it is for.

Refund was initiated in the month of March through Cheque for order #[protected]. I am having a word with customer service desk since 5th June and they requested for cancelling the cheque payment due to COVID-19 situation and accordingly amount will be refunded to my Amazon pay balance.

But its been 20 days now and till date i am getting the answer as Cheque is not yet cancelled and again they asked me to wait for another 7 working days.

This is not expected at all.
Please take some urgent action.

Amount : 1220/-
Name: Dinesh Vishwakarma
MB # [protected]

Hello,
Im getting a charge on my credit card and i want it off..# ms4sa1lq1. Take all charges off no more service from you all. Thank you

Susan mcalpin

Sweething50 @gmail.com

I was ordered 1 itom from amazon... At the date of 03rd june 2020,  and the last date of delivery was 15th june 2020,  but order is still pending. Today, just now i have talk to amazon customer care.. They request me for share my no. To the seller but  i giving no my no. To you... ([protected]) please directory cantact with me i can co operate with u for the delivery of product... I ungently need my product...

I have cancelled 3 of my products but not received my refund 1.1099 2.299 and 3.364 rs
Order id - #[protected], #[protected], #[protected] #[protected] and #[protected]
Refund referne no rrn number 75503720160040232174804 for order no:[protected].

Rrn number 75503720161040251658348 for order no:[protected].

Sir, maine amazon.in company se mobile book kiya tha (Renewed) asus zenfone max pro m1
(Black 64 gb 4 gb ram) 5000 mah battery black. Ye maine 10 june2020 ko book kiya or 14 june 2020 ko mujhe mila maine iss mobile ko 15 june 2020 ko return kr diya.
Company ki traf se mujhe 16 june 2020 ko ek message mila ki apka refund 8499 rupees return kr diya gya hai jiska refund reference number 74332740168016776677063 hai. Lekin ye refund abhi tk mere account m nhi aya hai.
Isliye apse nivedn hai ki aap iss per jld karrwai krne ki krpa kre..
Mera mobile no. [protected]
Gmail i'd. [protected]@gmail.com

My card was charged for amazon prime *ms6b on 6/19 purchase amzn.com/bill wa... Without my authorization. I don't know what it even is so i don't need it. Merchant name amazon prime video. I did not order this!!! It just showed up on my bank statement... Merchant category direct marketing-continuity/subscription merchants. Merchant category 5968... Transaction category shopping and entertainment general merchandise,,,,, i have never had amazon prime... I always have to pay for shipping as you can tell from my orders. Please refund my bank account

I ordered nitro tech whey protein from. Amazon india. After having one scoop of whey protein i vomitted and my stomach started paining badly also it was not mixing properly with water. I called them up they said they will not refund and was rude to my call please help
Order date

06-jun-2020

Order #

[protected]

Order total

2, 179.00

Hello,
I am sirish karamcheti and i purchased a dining table online on 15th january 2020. Product name was - cherry wood sheesham ood 4 seater dining table set with chairs for home. The product was delivered on 20th june 2020..
Price of the table was 16, 198 inr. The product was delivered to my parents who live in hyderabad - 500070.
I visited hyderabad in feb around 7th and i noticed the table was defective. Chairs were nt of same size. One of the leg f the table had a crack which was filled with a wood primer to cover the crack. There was a hole in the side of the table. There were wood knots which indicate the table was damaged.
After seeing the same, i requested for a return. The same was accepted. One person had come to my house on a 2 wheeler. He came, took pics and went back. Later we got a message that the person updated the table was not packed. Yes we could not pack then.
Even if we would have packed that person could not have been able to take it with him as he came on a bike. I again complained. I got call from a person stating he would come to my home. Later i got a message that he mentioned address could not be found.
Then again on 29th of feb i complained i got a mail confirming the pick up. No one picked up.
Later on march 15 i again called and informed. I was told a pickup would be arranged. After that lock down happened.
Post lock down i called 7 time. 6 times i was told someone would come to pick up. It was only during the 7th time of my call i was told i will have to shp it ack to the retailer.
My parents age is 76 and 70 respectively. How can someone expect them to pack the table and courier using registered post.
I kept telling on all my calls about my issue, everyone told don't worry sir, your table will get picked up. It was only on my 10th call i was told i will have send the table back.
After chasing for nearly 2 months i got a resolution to send it back. From bangalore i am planning to ensure the table goes. I was told that blue dart will come home and pick my product and will take it up.
Blue dart refused to pick stating that the are not delivering in rajasthan.
I tried calling amazon cc team. No calls are being entertained of my. Online support is also suspended for me.
For raising an issue i am getting this treatment.
I need your support on this.
Dates when i called amazon cc - please note i was never rude to the executives. Please do listen to the call recordings. If you want some, i can also share.
I need your support for taking my product back. The purpose is not yet solved. My money is stuck
Dates when i called amazon customer care.
9th feb 200
14th feb 2020- vaishnavi
29t feb 2020 - naveen
15th march 2020
24th may 2020 - prabhat j
27th may 2020 - nitin avasthi
31st may - 2020 - joy
1stjune - 2020
4th june 2020
10th june 2020

Regards
Sirish karamcheti
[protected]

When i first used this webcam on 06/23/2020 everything worked fine except that the other people in the zoom meeting could not hear my voice when i spoke. I could see and hear all that was said. Other people could see me but could not hear me. Is there anybody who could help me fix this problem?
I looked on line and found no downloads that could help.

Thanks,
Herb braidman
[protected]@gmail.com
[protected]

I have ordered for a noise wireless earphones - on 8th may 2020 and paid 2999/_ for it. It has been 45 days and it shows in the amazon website "item dispatched". Now i am not able to contact the seller as there is no seller details provided. When i tried amazon customer care number, there was only automated reply and i couldn't talk to a real service agent.

There is a charge on my bank account for 14.03 the past 2 months that i did not authorize.

Sir on 20 march i order a product of rs.514. Due to corona virus my product return. And after this amazon refund my money but not credit in my bank. Amazon send reference id.
Refund reference number is [protected]
Please rise a charge dispute file
Account no.[protected]
Bank name : united bank of india
Order date

20-mar-2020

Order #[protected]

Order total 525.00 (1 item)

On may 21 2020 my account was charge $67.38 on mastercard #9208
In ref.#5531020gz2dk60za4, i have no idea what this is
I though my account was closed

My Amazon name is Irena Mihalkovich, I've been amazon India's customer for many years. However, the last order I made was on 25-May-2020
(25-May-2020) by debit card SBIPG SU[protected]AMAZON MUMBAI 4, 296.00. The orders were shipped. Afterward I ordered a laptop, using my brother's European card. Amazon immediately blocked my account, having found this transaction suspicious (probably because it was a foreign card). For one week I oculdn't access my account, they asked for million documents to prove my identity and the rest, it was a lot of stress. The laptop money 70k were with them for one week as well. AFter one week they unlocked my account and refunded the laptop money, however, 3k less than what I paid, due to exchange rate difference. But the real problem started afterwards. all my recent orders got deleted, including the one for 4, 296 Rs made on 25 the of may. I couldn't not access their status, however, I received them. Two products of this order were not suiting me. Motorola Bluetooth headphones, 3000 worth were not working properly and one sports/healthwear did not fit me so I thought to return the second one and refund the first one. As the orders were no longer reflected in my account, I contact amazon personally about return and refund, but amazon said they don't see these orders and have no history of the orders, I kept on sending them screenshots of the orders and my bank account dewtails, but they couldn't see the orders and kept telling me to call them tomorrow. It's been going on for two weeks, I talked at least with 10 of their employees, they know nothing about my orders and can't really help. Maximum a few people said they will write my complaint to a manager. And one manager answered indeed, his answer was: "are you sure the order number is correct, I can't see it!". The worst part of it is that I could not reply to his email, since it was a non-reply one. I feel helpless and I want my refund, I'm ready to return faulty items, but they don't believe me this transaction even took palace, because it's by computer mistake absent from their history.
please, on my behalf, ensure the refund for this transaction

regards,
irena

I order this product 1 week ago and cancelled the order after 5 minutes of ordering it but i haven't got my refund.

Respected sir/maam,
My name is partho shamir dey. My registered mobile number is [protected].
I had placed an order (Juarez guitar) of rs 2290/- on 16/6/2020 with my debit card (Ends with 4219) and had cancelled it and requested a return on same day due to heavy traffic on amazon. On the same day, amazon sent me a mail saying that it initiated the amount to my card and the amount is suppose to get credited within 3-5 days, but sill i haven't recieved the amount till date (23/6/2020). Amazon sent this reference number (74332740169016806346415).
This is my account number : [protected].
Name of the a/c holder : indrani dey.
Name of the bank : new india co-operative bank.

So please kindly respond to this complaint it's very urgent.
I have attached some screenshots of received mail pictures.
Thanking you in advance.

Respected sir,

My name is aishwarya lonkar. I didnt got my refund amount of rs 398 in my bank account. I ordered a product of rs 398 on amazon on[protected] but i canceled it on[protected]. They approved my return request. They given me refund reference number that is,
Refund reference # 74332740152015177943924
But still that amount is not reflected in my bank ac. Im giving you my bank details, please proceed...

Hello sir mane 24 may 2020 ko amazon se disano peanut butter book kiya tha lekin vo time or deliver nhi hone ke karan vo order cancel ho geya lekin abhi tek bhi amount refund nhi hua h esliye sir aap se anurod h ki aap mera amount jeld se jeld refund kere thanku
Refund amount h 541.50