Amazon India Complaints & Reviews

Dipa das

Tue, jun 23, 10:06 am (3 days ago)

To amazon-pay, cs-reply,
Hello team amazon,
It's still pending, pl treat this as very very important and urgent.

Thanks,

On tue, jun 16, 2020, 4:09 pm dipa das wrote:

Hello team amazon,
Pl find attached screenshot of my sbi credit card statement where interest on emi charged rs.510.12 which stands rs.12242.88 (510.12*24) against no cost emi discount of rs.6679.80 only apart from 18% gst.

But as per amazon offer as stated in point no.2 in your mail below that sbi will charge you total
Interest of ₹ 6, 679.80.
However, this interest has already been offered to you as no cost emi discount at the time of purchase.

Then why sbi is now charging rs.510.12 as interest on emi per month till 24 months which stands extra amount of rs.5563.08 (12242.88-6679.80) which was not discounted on no cost emi while purchased from amazon.

This needs full clarity with necessary corrective action from amazon end on urgent basis.

Hoping for early action and favourable response from your end,

Thanks in anticipation,
Dipannita

Mail received from amazon on 26.05.20

On tue, may 26, 2020, 12:21 pm wrote:

Amazon.in
Order details
#[protected]
Hi dipannita,
Congratulations! You have availed no cost emi discount on your order using your visa card ending in 3199 on 26th may 2020.
Order summary:
Total ₹ 48, 490.00
No cost emi discount: -₹ 6, 679.80
Instant bank discount: -₹ 1, 000.00
Order total: ₹ 40, 810.20
Interest (Charged by bank): ₹ 6, 679.80
Total cost (Payable to bank): ₹ 47, 490.00
Emi (Payable to bank): ₹ 1, 978.75 x 24m
!
To make things easier, we've outlined a few things to note about no cost emi. Read below to know more...
1) within 4-7 business days, your bank will reverse the charge of ₹ 40, 810.20 and convert it into emi. Initially, your card will be blocked for ₹ 40, 810.20 and with each installment you pay, your limit will get released.

2) your bank will charge you total interest of ₹ 6, 679.80. However, this interest has already been offered to you as no cost emi discount at the time of purchase.

3) as per government regulations, 18% gst will be charged on interest amount which will be approximately ₹ 1, 202.37 and will reflect in your monthly statements.
Have more questions, please visit www.amazon.in/nocostemi for more details
We hope to see you again soon!
Amazon.in

I have placed an order of mobile handset samsung m31 vide order id no.[protected] dated 22/06/2020 under exchange offer. Amazon. India has sent a sms on 6.32 am that my phone will be delivered today and after 3 minutes at 6.35am, delivery boy knocked the door for collecting old handset which is to be exchanged. I asked that delivery boy to wait only 5 minutes as i could factory reset my old hand set before handing over to him. But he doesn't wait even seconds and moved with words that he will come back within 15 minutes. But he has not com whole day. I have uninstalled all the apps including office zoom cloud. I have cancelled all assignments today and still waiting. I have called him twice but he doesn't pick my call. I hv not expected this type of service from amazon. I am requesting to look into matter and ensure speedy delivery of parcel on priority basis.

239 rupees have not been deposited in my account yet, it has been 15 days refunded,

I placed an order from Amazon company on January 05 and my order went to another place due to wrong PIN code number so I canceled the order from my Amazon account and demanded a refund of 299.00 and it was accepted but so far this amount has not been transferred to my central bank. Of India bank account

Dear Sir / Madam,

Would like to inform you that I had ordered Bodycare Boys cotton Briefs on Jun 21, 2020. As per the tracking ID[protected] the shipment is delivered to Security gate but when I visited to our complex gate there is no shipment for me. I have cheked with my security team too but I have been informed by security that shipment in my name is not received. I do agree that call from your delivery boy came to me at 9:00 am but I was taking bath and missed the call but I tried several time on the number [protected] but no response after dealing pin number too. It is continuously busy and asking to call back after some time. Since morning 50 times am trying to reach said number but am not able to get through. please help me to track my shipment on priority

I had bought a online product from Amazon India. The delivery of products was 17/06/2020 but I don't get till now the products. I have inform the Amazon regarding this issue many times but they are not giving me satisfactory answers and also provides me wrong information. When I buy the products they are ready to sell the products but they are not able to deliver the products which I bought at pin code of my area and not pickup the return product as well as not provide me refunds which I had pre paid from online transactions. The products which I had bought is damaged and not working properly so, i did many phone calls to Amazon but they are not able to solve my problem.
I have complain against Amazon regarding poor quality of customer service and wasting of my time from 11/06/2020 to 25/06/2020 and did not get products.
I hope you would take right steps.
Thank you.

Charge for £10.22. Dont know what it is for.

Refund was initiated in the month of March through Cheque for order #[protected]. I am having a word with customer service desk since 5th June and they requested for cancelling the cheque payment due to COVID-19 situation and accordingly amount will be refunded to my Amazon pay balance.

But its been 20 days now and till date i am getting the answer as Cheque is not yet cancelled and again they asked me to wait for another 7 working days.

This is not expected at all.
Please take some urgent action.

Amount : 1220/-
Name: Dinesh Vishwakarma
MB # [protected]

Hello,
Im getting a charge on my credit card and i want it off..# ms4sa1lq1. Take all charges off no more service from you all. Thank you

Susan mcalpin

Sweething50 @gmail.com

I was ordered 1 itom from amazon... At the date of 03rd june 2020, and the last date of delivery was 15th june 2020, but order is still pending. Today, just now i have talk to amazon customer care.. They request me for share my no. To the seller but i giving no my no. To you... ([protected]) please directory cantact with me i can co operate with u for the delivery of product... I ungently need my product...

I have cancelled 3 of my products but not received my refund 1.1099 2.299 and 3.364 rs
Order id - #[protected], #[protected], #[protected] #[protected] and #[protected]
Refund referne no rrn number 75503720160040232174804 for order no:[protected].

Rrn number 75503720161040251658348 for order no:[protected].

Sir, maine amazon.in company se mobile book kiya tha (Renewed) asus zenfone max pro m1
(Black 64 gb 4 gb ram) 5000 mah battery black. Ye maine 10 june2020 ko book kiya or 14 june 2020 ko mujhe mila maine iss mobile ko 15 june 2020 ko return kr diya.
Company ki traf se mujhe 16 june 2020 ko ek message mila ki apka refund 8499 rupees return kr diya gya hai jiska refund reference number 74332740168016776677063 hai. Lekin ye refund abhi tk mere account m nhi aya hai.
Isliye apse nivedn hai ki aap iss per jld karrwai krne ki krpa kre..
Mera mobile no. [protected]
Gmail i'd. [protected]@gmail.com

My card was charged for amazon prime *ms6b on 6/19 purchase amzn.com/bill wa... Without my authorization. I don't know what it even is so i don't need it. Merchant name amazon prime video. I did not order this!!! It just showed up on my bank statement... Merchant category direct marketing-continuity/subscription merchants. Merchant category 5968... Transaction category shopping and entertainment general merchandise,,,,, i have never had amazon prime... I always have to pay for shipping as you can tell from my orders. Please refund my bank account

I ordered nitro tech whey protein from. Amazon india. After having one scoop of whey protein i vomitted and my stomach started paining badly also it was not mixing properly with water. I called them up they said they will not refund and was rude to my call please help
Order date

06-jun-2020

Order #

[protected]

Order total

2, 179.00

Hello,
I am sirish karamcheti and i purchased a dining table online on 15th january 2020. Product name was - cherry wood sheesham ood 4 seater dining table set with chairs for home. The product was delivered on 20th june 2020..
Price of the table was 16, 198 inr. The product was delivered to my parents who live in hyderabad - 500070.
I visited hyderabad in feb around 7th and i noticed the table was defective. Chairs were nt of same size. One of the leg f the table had a crack which was filled with a wood primer to cover the crack. There was a hole in the side of the table. There were wood knots which indicate the table was damaged.
After seeing the same, i requested for a return. The same was accepted. One person had come to my house on a 2 wheeler. He came, took pics and went back. Later we got a message that the person updated the table was not packed. Yes we could not pack then.
Even if we would have packed that person could not have been able to take it with him as he came on a bike. I again complained. I got call from a person stating he would come to my home. Later i got a message that he mentioned address could not be found.
Then again on 29th of feb i complained i got a mail confirming the pick up. No one picked up.
Later on march 15 i again called and informed. I was told a pickup would be arranged. After that lock down happened.
Post lock down i called 7 time. 6 times i was told someone would come to pick up. It was only during the 7th time of my call i was told i will have to shp it ack to the retailer.
My parents age is 76 and 70 respectively. How can someone expect them to pack the table and courier using registered post.
I kept telling on all my calls about my issue, everyone told don't worry sir, your table will get picked up. It was only on my 10th call i was told i will have send the table back.
After chasing for nearly 2 months i got a resolution to send it back. From bangalore i am planning to ensure the table goes. I was told that blue dart will come home and pick my product and will take it up.
Blue dart refused to pick stating that the are not delivering in rajasthan.
I tried calling amazon cc team. No calls are being entertained of my. Online support is also suspended for me.
For raising an issue i am getting this treatment.
I need your support on this.
Dates when i called amazon cc - please note i was never rude to the executives. Please do listen to the call recordings. If you want some, i can also share.
I need your support for taking my product back. The purpose is not yet solved. My money is stuck
Dates when i called amazon customer care.
9th feb 200
14th feb 2020- vaishnavi
29t feb 2020 - naveen
15th march 2020
24th may 2020 - prabhat j
27th may 2020 - nitin avasthi
31st may - 2020 - joy
1stjune - 2020
4th june 2020
10th june 2020

Regards
Sirish karamcheti
[protected]

When i first used this webcam on 06/23/2020 everything worked fine except that the other people in the zoom meeting could not hear my voice when i spoke. I could see and hear all that was said. Other people could see me but could not hear me. Is there anybody who could help me fix this problem?
I looked on line and found no downloads that could help.

Thanks,
Herb braidman
[protected]@gmail.com
[protected]

I have ordered for a noise wireless earphones - on 8th may 2020 and paid 2999/_ for it. It has been 45 days and it shows in the amazon website "item dispatched". Now i am not able to contact the seller as there is no seller details provided. When i tried amazon customer care number, there was only automated reply and i couldn't talk to a real service agent.

There is a charge on my bank account for 14.03 the past 2 months that i did not authorize.

Sir on 20 march i order a product of rs.514. Due to corona virus my product return. And after this amazon refund my money but not credit in my bank. Amazon send reference id.
Refund reference number is [protected]
Please rise a charge dispute file
Account no.[protected]
Bank name : united bank of india
Order date

20-mar-2020

Order #[protected]

Order total 525.00 (1 item)

On may 21 2020 my account was charge $67.38 on mastercard #9208
In ref.#5531020gz2dk60za4, i have no idea what this is
I though my account was closed