Amazon India Complaints & Reviews

Hi team,

Subject : cashback issue on bus ticket booking.

I had booked bus ticket in amazon.in on 27th february 2020. I suppose to get rs.200 cashback amount in amazon pay balance account within 3 days, but till today i didnt received any cashback and literally i am harashed by amazon by giving me fake promises.
Note: i have collected cashback coupon by spin and win option, and the coupon is 20% cashback upto rs.200
When i call amazon customer support on 27th feb 2020 after booking, agent told me to wait for 3 days to receive the cashback.
When i call amazon on 3rd march 2020, agent told me he is escalating my concern to cashback escalation team and asked me to wait for 3 more days to get this issue sorted out.
Today (7th march 2020) when i called amazon customer care and spent 1hr23minutes on call and agent told me that previous agent raised escalation to wrong department and he want to raise escalation again today and asked me to wait for 5 to 7 days. I asked agent to trasfer call to senior level team, agent told me there is no senior person available to transfer the call and after 1hour 20 minutes he trasfered call to a supervisor and his name is vijay.
I attached mail received from vijay for the same.

Order date : 27th feb 2020
Order id:[protected]
Expecting : complete ticket booking amount (2, 028)
Ticket id: 35aqju3p

I want pentality from amazon because they harashed me and wasted my time a lot. Please check all the attchments attached.

Registered email : [protected]@gmail.com
Registered mobile : [protected]

I have ordered a earbuds from amazon on 20 feb 2020 but it was cancel for some issue they initiate my refund in my account but i didn't receive i will call in customer no they send from my side it's done bank issues hai that's why cant show in ur account they give me references no also its 205001 plz solve my prblem as soon as possible n give refund of 1483 in my account

My account put on hold, my friend used my account to purchase camera with saudi arabia debit card, after that my account put on hold. I can't even login into my account. I don't have any support documents what they've asked, my friend used my account to order some camera, from saudi arabia debit card, after this incident my account put on hold. Un hold my account. I don't have documents of that debit card. I couldn't ask anyone kindly solve the issue.
Mail id: [protected]@gmail.com

Dear Maine ek product purchase Kiya tha vivo u20 Jo ki delivered ho Gaya 25 feb Jo ki phone heating problem phone battery drain but not phone replace amazon please help amazon account no [protected] product product price 10990 please replace my order date 22 Feb 2020 ko Kiya tha amazon wale replace nahi Kar Rahe hai please app replace or return kata dijiye

I ordered few household products worth Rs 1711 on 20th Feb 2020.Out of which I got two products within 3 days but remaing five products was about to delivered upto 29th Feb.But I got a message that product is damaged so it will return to seller, than I will get my refund.I waited for that, after that I contacted customer care regarding this, they said need not to worry when it will reach to seller your money refund process will be initiated.I contact to them 6to 8 times, same response I got. Again I contacted to them than they said still the product is in destination place only, when it will dispatch and return to seller we will return your money.Today I contact to them they said seller side didn't cancel it so that's the reason u didn't got your refund.Really the past ssed this time.And it's happening 3 times with me when I contact to customer care they are giving wrong info and saying don't worry.Definately I will be worried if I got such type of response.

Yes i am trying to see about a refund because i got a unauthorized transaction on my card want to know why did i have that transaction on my card because i didn't authorize it to come off my card so can you please help me and i'm just wanting to get my money back and if y'all can help me please do because i really need the money back on my card if y'all can help me out.

I have made a prepaid order of an 8gm Kundan gold coin through AMAZON INDIA app on Feb 24, 2020. The expected delivery was stated as Feb 26 - Feb 28 and was carried out by their partner "Bluedart". There was no tracking info on my order this till March 02. It arrived today on March 04, 2020.

The delivery boy neither requested for the OTP nor any govt ID proof. Also It was not handed over to the consignee.

When the Box was opened it was shocking to observe that one of the blue zip ties is cut and the coin is missing.

- on behalf of my mother (Consignee)

Gas stove bought thru amazon was returned to their manufacturer - fogger india-on 20th feb 2020. Since then fogger has not returned the money and amazon has washed off its hands saying they cannot ask their partner to pay.
All this despite advising me to return the product to fogger whom i dont know as i bought it thru amazon and cloudtail (Its sister concern)
Amazon has failed to help me resolve this issue

I had ordered "ps4 jump force" game vide order no #[protected] on 24.02.2020 from amazon india. However in response i received "grand theft auto v (Pc)".
It is to mention that, on the outer envelope it was my address i. E my residence in noida. However inside the envelope there was an invoice in some other name along with grand theft auto game which i never ordered. When i tried to return it, there was no provision for return in amazon. Therefore, i called the customer care and lodged my complain. I was told that amazon will revert in 3 working days after verification on the same. However, to my surprise, i received an email that item has been sent to me as per my order. I again called the customer care and tried to explain them but they are also not providing any details as how they have ascertained that they have sent me the right item. I have all the proof but they are not ready to accept the fact. I have enclosed the photograph of all item and invoices which is self explanatory.
Request you to take up the amtter and resolve
Tapas mazumdar
Mob-[protected]

I order jeans of 34 size, but it not fit me so i replaced jeans with size 36' but that product's size is not actually 36'

On product it shows 36' but it's not actually 36'

So i created pick up schedule 4 times but no one came for pick up my product

I've talked with customer executive and their supervisor but still no response from them

Supervisor told me if your pick up schedule would be cancelled i will call you, but i've received not even single call from them

I have placed an order and when i was checking out the amazon shows me the product will last deliver to me till 2 march 2020 but it wasn't. When i inquired about it they told me to wait another five days and added that it was their terms but they hadn't shows me this type of any terms. They hide this details because of this my many work schedule effects it wasted my time energy and money and even i details from their customers which is completely illegal.

Reference number 66z06ad00000k641ppwh
Order placed on 4 feb 2020
Refund issued on 20 feb 2020
Regarding my cadbury celebration refund... I didn't recieved my refund yet and i am waiting since too many days please help me.
Order i'd.[protected]
Amazon is saying that they had issued refund on this product and bank of baroda is saying that we didnot recieved refund yet
I want my refund of 680 please help me

Dear sir,
This is akhilesh form lucknow (U. P). I order vivo u20 (Blazingblue, snapdragon 675 aie 4gb ram, 64 gb storage) through amazon on the date 12feb 2020 with oder id :[protected] and i recieved my oder on 15 feb 2020.
I found my mobile is heating and battery discharge are increasing issue. So i have decided to return this mobile on the behalf of returning policy. But they didn't received yet.
And i am very upset for this.
So please receive my complaint.

Thanks,
Akhilesh kumar
[protected]
[protected]

I have ordered back cover for samsung galaxy s10 lite on 17th of february and received on 20th february.. But i have received different model back cover so i have returned to amazon on 21th february but till now i have not received my refund 12 days over and now i am contacting to amazon they are saying that they will not provide me my refund.. So please help me to get refund from them.. I have returned the same product that i have got

Dare 25 nov 2019
Product not Delivered, and after product not Delivered, cancel by seller

But refund not received, I am waiting from last 3 month, please help me
My order is CEAT tyre, amount 1000 rs.

Dont buy any item from Amazon, this is fraud seller very fraud seller, please don't buy any item from Amazon...

Dear Sir/mem
I am use ICICI amazon pay credit card Last four months.
but
I am Not getting reword point in my amazon account.

My ICICI Card No. [protected]
Name as per ICICI card no. TAJPARA JAYANTILAL
Register Email ID (amazon account and ICICI credit card) :- msc.[protected]@gmail.com
Register Mobile Number (amazon account and ICICI credit card) :- [protected]

I have...

My Amazon account is [protected].i ordered seagate hard disk and tp -link wifi adapter on 15th feb 2020.it was delivered on 22 feb 2020.i received the box which is tempered from 3 corners of the box then i opened it and i only found the wifi adapter.inside it bill is also there of two products one of wifi adapters and another one of hard disk.then i immediately complained to the customer service and told them after that they told me to wait for 5days we investigate on it.i told ok then.after that they refuse to accept the complaint.they told it is ok from us i told i m having unboxing video also also the also they told they will not accept it.please help me my 2990 rs has got wasted. I m having the unboxing video also.my order id is[protected].

Dear Team,

i have purchased Nova 1329 weighing scale and received Electronic companies weighing scale i have returned it to company then again i got same part. Now customer care team saying they will not replace the product and you have to use or get refund. Representatives are not speaking politely. need to take action on this. please help.

I, Zuber Shaikh with Mobile No (XXXXXX0033) have Amazon account since 2014.
Recently There was “The great Indian festival 2019” offer from Amazon India from 29th Sep to 04th Oct 2019.
Terms & Condition: 10% discount on sum of all order’s amount during the sale period if total amount is 50, 000/- with 2, 000 instant discount and remaining as cashback in my SBI card account by 5th Jan 2020.

During the sale, I ordered multiple items with order Id's[protected],[protected],[protected] and[protected] amounting to Rs. 68802/-
I have received the Instant discount of Rs. 2, 000/-. However, I am yet to receive the remaining cashback from Amazon India even after 2 month of the promised date.

Immediately after the sale ended, I called Amazon customer care to confirm about my eligibility for remaining cashback other than instant discount. The customer care executive informed me that, I am eligible for the remaining cashback and assured that the cashback will be credited to my card account by 5th Jan 2020. Till today i.e. 03rd May 2020, I haven’t received any cashback.
I have been following up with Amazon almost every 2 weeks and every time I am said that I am eligible for the cashback and I should receive it in next few days. I have all the proofs from amazon regarding my eligibility.
I even received an email last time from amazon stating Amazon is going to process my cashback between 14-Feb-2020 to 18-Feb-2020, but even that turned out to be fake commitment.
I think, I have been cheated by Amazon India and they are just pushing days by giving false assurance, that I will be getting the cashback in few days.

I have all the conversation saved and email as well that I can share.

Thanks
Zuber Shaikh
XXXXXX0033

I ordered as trend men's 100% cotton slim ffit casual checkered full sleeve shirt. Ordere date - 8 february 2020
Order[protected]
Payment method - rupay ending in 3765
I request to cancelled this item on 23 february 2020 and it was picked up. I recieved a message of refunds. But the refund money is not showing in my account
Reference no.-679dtdx90000k6432i 24