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Amazon India Complaints & Reviews

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Updated: Nov 18, 2025
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T
Toots62
Feb 19, 2020
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Address: 1959 Horseshoe Rd,, 17602
Website: Amazon prime

The bill says xl 3nz7. Dont recall ordering anything. The bill was 129.62. I need a refund. Too much money. Not good for me to have such a big bill. Come on guys. Please just check into it and let me know what the bill is might have hit the wrong button. Dont know why you need 350 characters that's ridiculous. Just check into it please, please, please.
Amazon India customer support has been notified about the posted complaint.
Feb 19, 2020
Updated by Toots62
Amazon prime
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    Raghavendra Karaba
    from Chennai, Tamil Nadu
    Feb 19, 2020
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    Address: 560064

    The amazon india is debiting the credit/debit card by auto for renewal of prime membership. Auto debit without approval from customer is leading to frauds. We can see many frauds happening now a days.
    In fact amazon customer care people told that "it wont debit i[censored] cancel it". I have cancelled it still my credit card debited again by auto with out any otp.

    Better to avoid these auto payment by third party without getting approval from customer.

    Regards
    Raghavendra karaba
    [protected]
    Amazon India customer support has been notified about the posted complaint.
    Apr 25, 2020
    Updated by Raghavendra Karaba
    pls act as soon as possible
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      Lalit Umrankar
      from Mumbai, Maharashtra
      Feb 19, 2020
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      I have ordered aboutthefit 5000 mah portable rechargeable extended battery pack protective cover for apple iphone 6s/6 4.7 inch (Black) from amazon on 28th november 2019. But product not yet delivered. I have contacted amazon and seller. Seller is form china they dispatched product but it got stuck in customs. I have provided all details which they requested and what they have asked but product not yet deliver even amazon and seller couldn’t track product. I have around 10-15 email transaction with seller and amazon about product delivery request or refund. But they are not taking any action. Now i need my refund plus penalty and they should ordered new same product and get it delivered asap as they have used my money more than 3 months.
      Amazon India customer support has been notified about the posted complaint.
      1.The noiseis not coming from the right bud.

      2.Does not show the battery percentage proper..

      3.Volume up key not working .
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        Lalit Umrankar
        from Mumbai, Maharashtra
        Feb 19, 2020
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        I have ordered aboutthefit 5000 mah portable rechargeable extended battery pack protective cover for apple iphone 6s/6 4.7 inch (Black) from amazon on 28th november 2019. But product not yet delivered. I have contacted amazon and saler. Saler is form china they dispatched product but it got stuck in customes. I have provide all details which is required and what they ask but product not yet deliver even amazon and saler con't track product. I have around 10-15 email transaction with saler and amazon about product delivery request or refund. But they are not taking any action. Now i need my refund with penulty as they use my money more than 3 months.
        Amazon India customer support has been notified about the posted complaint.
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          K
          Kuber Technolabs
          Feb 19, 2020
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          Address: Surat, Gujarat, 395006

          I recently booked ticket with amazon bus booking service. When i reach the dispatcher point. Bus condition and seat are not good so i requested to amazon to replace my seat to another bus or give me refund. That's time they told to they work on this and find any issue they refund me. I also share seat condition photos with him.

          Now they told me i travel with bus so they are not arrange any refunds.

          I just want to give me 20% refund or remove the bus agency so again no one can face this type of issue.

          Also they decline to give me legal affair of department postal address because i want to take legal action on amazon.
          +3 photos
          Amazon India customer support has been notified about the posted complaint.
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            V
            Vijay Batter Mill
            Feb 19, 2020
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            Address: 1H/1631A,Nikelesan Nagar,Millerpuram, Thoothukudi, Tamil Nadu, 628008

            Dear sir,

            I request you sir please help me
            I am lost my money because of fake job offer for the position of operational coordinator (Oc)

            Job name:amazon operational coordinator job

            Website:[protected]@amazonhirings.in

            E-mail i'd :
            [protected]@amazonhirings.in

            The person who contacted us: ravichandran. R
            Mobile no:[protected]

            Their bank details:
            Account holder name: (Senior account officer) ahutosh dubey
            Account number:[protected]
            Ifsc : cnrb0002006
            Bank : canarabank

            I have receved job offer message to my email id from amazon recruitment careers on 17st february 2020 and they send confirmation letter on 18february2020.

            There demanded please pay uniform charges amount 1700/-. I send money from below given bank account on 18february2020.

            After that they demanded money for salary account opening in iccic bank amount of 5000/-. I send money from below given bank account on 18 february 2020

            Again they called me and demanded money regarding mediclaim amount of 5000/-. I send money from below given bank account on 18 february 2020

            Account details
            Account name: s. J. Vijay dhinakaran
            Account number:[protected]
            Bank name: canara bank
            Branch: chidambaranagar branch
            Mobile number: +91 [protected]

            I am totally deposited 11700/- from above bank account to their bank account (Ashutosh dubey) on 18 february 2020 and send the deposited slip to [protected]@amazonhirings.in

            We got an call from amazon customer care[protected] also regarding feedback on job confirmation.

            They said, "for salary account, new account will be created for me in icici bank. Based on that i'll get a normal message. That screenshot also attached in it.

            After sending salary account opening amount of 5000/- and regarding mediclaim amount of 5000/- money will be refunded within 10 minutes."

            But i didn't get any money refunded.
            After that they didn't respond our calls and email's.

            They said, "on 19 february 2020 evening package will be delivering to you and that package contains gate pass, appointment letter, id card, uniform, icici account book"

            They send us package pictures in email. That also i'm attached in it.
            But we didn't get any packages like that.

            Please help me research this issue and refund my money.
            +9 photos
            Amazon India customer support has been notified about the posted complaint.
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              K
              kggupta13
              Feb 19, 2020
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              Address: Jaipur, Jaipur, Jaipur, Rajasthan, 302033

              I create my new account on amazon. I added a gift card on my amazon account. After it i paid two electricity bills and one recharge. When i placed first order it got cancelled. When i contacted to customer support, they say your account is on hold. Mail us for further support. Your account will investigate. I mailed them and i got reply you are violating amazon terms and conditions. I don't know what i did wrong. There is around 4000₹ balance. Mail i'd is krishan*@gmail.com. I want to use my balance as well as my amazon account.
              Amazon India customer support has been notified about the posted complaint.
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                A
                Amy Cohen
                Feb 18, 2020
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                Address: 700103

                I have tried and tried since feb 3rd to find out why my international card is not working. I have spoken to my bank in the us three times and it is not on their end. I have been trying to place orders, your customer service said it was because it was an international card, which is it not. I had spoken to a supervisor over the phone and they also told me they take international cards. Please educate your customer service individuals as they think you do not. I was also told to go to amazon.co.in which did not work.

                I managed to get something processed on february 11th, but have not been able to again. I have cleared cache, history, cookies, i removed my card and re-entered it. Nothing is working. It is a visa debit card and i need this working. I use this for personal and business purposes. I am not getting anywhere with your customer service people.

                This is my email address to my account [protected]@gmail.com
                I do have another account, associated with this card and this could be causing the issues. [protected]@gmail.com

                I want this fixed now!!!.

                Thank you,

                Amy cohen
                Amazon India customer support has been notified about the posted complaint.
                I honestly thought I wrote this comment above by Amy Cohen. I had the EXACT same situation. I was using my Canadian card for YEARS.

                Off and on it would not work on Amazon.in. Those times I would call customer service.
                What was ridiculous that the incompetent staff would not know what is going on and when i would tell them MYSELF that it is due to some international card issue which they seem to have THEN they say 'we do not accept international cards' which would drive me nuts as i would have JUST placed several orders on my card.
                I would tell them this. THEN they would say it's at my bank's end. Which would then make me waste my time. Banks would tell me there have been no charges coming through.

                Then the issue would resolve itself on its own.
                Now for months and months it's not worked at all.

                What i cannot stand is that no one there is able to say 'it used to be accepted and not anymore'. No, instead they dont even know that at least at one recent point they DID accept it.
                So it becomes extremely hard to know what the issue is.
                And how to resolve it .
                Because the staff has been kept ignorant, dumb, and incompetent due to lack of communication by upper management.

                Amazon is ridiculous. I have spent a huge amount on Amazon and they do NOT appreciate their customers.
                Have the exact same issue with a German issued Visa card. It worked once, and ever since it just cancels after having entered the correct CVV. No clue what's going on, bank can't help either. Great...
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                  rohit tadepalli
                  from Hyderabad, Telangana
                  Feb 18, 2020
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                  Address: Hyderabad, Telangana, 500068

                  I have received a product on amazon (Electronic appliance) and found it to be defective/ broken already on feb 10th. I have tried complaining multiple times for return, replacement and refund of the product but none of them have heeded to my request. I have already paid them the amount for the product and now couldnt get a proper response from them
                  Amazon India customer support has been notified about the posted complaint.
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                    nishaaggarwal
                    from Gurgaon, Haryana
                    Feb 18, 2020
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                    Address: Ghaziabad, Uttar Pradesh, 201010

                    Hi team,
                    I have ordered lotto men's vertigo navy running shoes[protected]) on 29th jan 2020. But till now order has not been delivered yet to my place. I have take so many follow ups with the amazon team but not getting any proper response from them.

                    Requesting you to please help me out either in delivering the product asap else refund my payment.
                    Amazon India customer support has been notified about the posted complaint.
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                      Saurabh Srk
                      Feb 18, 2020
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                      One day i ordered a phone redmi note 8 from amazon. The date was 8th feb 2020 and next day 9th feb i cancelled my order. I pay online payment from my debit card. After a minute amazon send me confirmation massage that your mony wil refund in 3 to 5 businesses day but.. It has been seven days but my is not refund till now. So i request that you send my in my account
                      +2 photos
                      Amazon India customer support has been notified about the posted complaint.
                      Feb 18, 2020
                      Updated by Saurabh Srk
                      Sir i request you plzz send my mony

                      Feb 18, 2020
                      Updated by Saurabh Srk
                      I request you sir plzzz credit my money in my account
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                        S
                        swaroopslohit
                        from Tumkur, Karnataka
                        Feb 16, 2020
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                        Address: Brigade Gateway, Dr Rajkumar Road, Malleshwaram, Bangalore, Karnataka, 560055

                        1. The following three orders have been updated online by amazon as "item delivered" whereas the item has not been delivered to me.
                        (A) order id[protected], order date - 08 feb 20, date o[censored]pdation - 15 feb 20.
                        (B) order id[protected], order date - 08 feb 20, date o[censored]pdation - 15 feb 20.
                        (C) order id[protected], order date - 08 feb 20, date o[censored]pdation - 14 feb 20.
                        2. It is not understood how amazon has updated its records online that item has been delivered, whereas the fact is that the delivery person has not even called or contacted me.
                        3. Although i contacted the customer support both on chat and voice call, they have not provided me with a complaint number. Without which, i would be unable to follow up my complaint. Their assurances that product would be delivered in due course of time is meaningless and defeats the very purpose of a consumer-support infrastructure.
                        Amazon India customer support has been notified about the posted complaint.
                        Feb 17, 2020
                        Updated by swaroopslohit
                        1. Further to my complaint on Feb 16, 2020.
                        2. Today again, I was intimated that two orders would be delivered. Again, the Amazon local persons at Dimapur updated online records as "item delivered", without actually delivering the item. Details of Order are
                        order id[protected], order date - 12 feb 20, date o[censored]pdation - 17 feb 20.
                        3. Two items were to be delivered (i) Natureland Organics Sorghum/Jowar Flour 500 gm, Qty 4 and (ii) Ezee Garbage Bag - 19 X21 inches (Pack of 3, 90 Pieces, Small).
                        4. On further investigation, it was learnt that the local dealer of Amazon at Dimapur, Mr Sehabo, Mobile No [protected] is behind this updation. On speaking to him, he was very rude and told that this is the way things will work. He said that orders will be delivered as per his convenience, but the online updation of "Item Delivered" would be carried out on the day it is supposed to be delivered.
                        5. Such kind of practice is highly unethical and I have made several complaints to Amazon, but to no avail
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                          S S Madi
                          from Bengaluru, Karnataka
                          Feb 16, 2020
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                          Address: House No.200, Shyam Nivas, Ashwath nagar, Shimoga, Karnataka, 577204

                          Today i ordered one waterproof wallpaper amounting rs.392=70 by making payment through debit card.. Got the otp & the amount was deducted from my sb account (Sms received to my mobile about the deduction of the amount). But you emailed that the payment was not received by you & the order was cancelled.. The deducted amount was not recredited to my account. Please verify.
                          Amazon India customer support has been notified about the posted complaint.
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                            Atreya Sarma
                            Feb 16, 2020
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                            Address: 600089

                            Ordered the item in an 10% cash back offer on jan 22nd (Cost is rs 8999/-), and received an improper item (Small body massager) on jan 27th. I put a replace request and given complaint on same day, and got reply that, investigation team surely contacts us within 2, 3 days, so that no need to put replace request. So i cancelled the replace request. But there is no call from anyone, i called them after 3 days. Got reply with very much negligency, it will take min 5 days to complete the process, and they said they cannot say the current status of complaint. I asked my complaint id, they said there will not be any id for complaint, order id equals to complaint id. But with that order id, i'm unable to track the complaint status. So i was clueless. And again no call till feb 1st, night 8pm. Once again i made a call to customer care and they asked me to put replace request. I asked why i didn't get any call from amazon, they said 'we did not say that we call you back.' i asked why the product status in the app still showing delivered already, there is no proper reply. When i asked about what about investigation result, very bad response from them and forced me to put replace request. At last after 20 mins of conversation, replace request placed by them, and on 8th feb we got another improper item (Some plastic item which costs around 100 rupees). At last cancelled the item. Returned the item on 9th feb. But still there is no refund and status is still showing return request approved.

                            I can say that amazon is not as like earlier,. Earlier there was a proper response and immediate actions were taken but now totally changed. Customer care is worst.
                            Amazon India customer support has been notified about the posted complaint.
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                              BIJOY BOSE
                              Feb 15, 2020
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                              Address: PLOT 27A, SHIVANI ENCLAVE 2, OLD PALAM ROAD, KAKROLA, SECTOR 15, NEW DELHI -110078, New Delhi, Delhi, 110078

                              As per commitment, Amazon is not delivering product on time. I opted for same day delivery and paid extra bucks for that, however its wasn't made on time.. Amazon mentioned that the courier has tried yo contact;however no contact was made and no delivery sms/mail has been received.. Worst experience.. Need my money back..
                              +1 photos
                              Amazon refund is not credit my account
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                                H
                                hm1990
                                from Mumbai, Maharashtra
                                Feb 15, 2020
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                                Address: Brigade Gateway,8th Floor,26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India, Bangalore, Karnataka, 560055

                                Amazon india a big cheaters. Initially they were fine in dealing the consumers. Once, they smelled the dodging method of indian companies they also following the same.
                                This complaint is regarding my purchase in amazon pantry in oct-2019. My order no is[protected] 04/10/2019 worth of rs 53999. I suppose to get 10% of cashback on this amount. I have got instant cashback of 2000₹ but rest of 3300₹ till date it is not credited. I have called customer care many times. They also replied, but with same content "the issue is escalated to the concern team. We will get back to you soon".

                                A month ago on 13/01/2020 they suggest and mailed me that you are eligible for cash back offer. And yesterday they informed me that you are not eligible.

                                They fraud me and now harassing to not giving me my cashback. They have changed their policy terms and condition after purchase/shopping has been done.

                                I want my cashback or want to return product and request to give me my full amount i have shopped for.

                                Please do needful.

                                For your information, i am providing the content of the mails.
                                +1 photos
                                Amazon India customer support has been notified about the posted complaint.
                                Feb 15, 2020
                                Updated by hm1990
                                For your information related to Cashback offer
                                Offer period –
                                For Amazon Prime members - 12:00 hrs 28th September 2019 to 23:59 hrs 4th October 2019
                                For all Amazon customers- 00:00 hrs 29th September 2019 to 23:59 hrs 4th October 2019

                                What is the 10% SBI Debit Card and Credit Cards Offer?
                                Offer on payment with SBI Debit or Credit Card and Credit Card EMI (RuPay/Maestro Debit Cards, Corporate or Commercial Cards are excluded)
                                Minimum purchase amount INR 3, 000 (net of exchange discounts)
                                Offer and Maximum Savings as below:
                                On Total Purchase below INR 50, 000 – 10% Instant Discount, Maximum Instant discount per card of INR 2, 000.
                                On Total Purchase above INR 50, 000 – Save 10% of purchase value up to a maximum of INR 10, 000 per card. Customer would get INR 2, 000 as instant discount per card, and balance in the form of cashback.
                                Maximum total savings per card INR 10, 000
                                Any cancelled, rejected or returned order(s) will not be eligible for the offer and the refund amount of such order will be adjusted with the instant discount amount.
                                Check Product page for offer eligibility
                                Am I eligible for higher savings if my total purchases are above INR 50, 000?
                                For Total Purchases above INR 50, 000, customer can save 10% of purchase value, up to a maximum savings of INR 10, 000. Customer will get instant discount of INR 2, 000, and can get a maximum cashback of INR 8, 000.
                                Example 1: Total purchases of INR 50, 000: Instant Discount of INR 2, 000 and cashback of INR 3, 000
                                Example 2: Total purchases of INR 60, 000: Instant Discount of INR 2, 000 and cashback of INR 4, 000
                                Example 3: Total purchases of INR 100, 000 and above: Instant Discount of INR 2, 000 and cashback of INR 8, 000.
                                You will be eligible for cashback even if you make multiple purchases and they add up to INR 50, 000 or more. However, each purchases has to be above INR 3, 000 to be eligible for cashback
                                I purchased an eligible item but still did not get Instant Discount. Why?
                                For purchases made on SBI Debit EMI transactions the customer will not get an Instant Discount
                                When will I get the cashback?
                                The cash back will be credited to the customer’s Bank account/Card statement latest by 5 January 2020.
                                What if I cancel my purchase?
                                The Offer is applicable for a successful purchase. If Instant Discount is availed on any purchase, and it is subsequently cancelled, the refund amount of such purchases will be posted adjusting the instant discount amount availed on the purchase. However if you place another order within the offer period, you shall get instant bank discount subject to offer eligibility.
                                Where the customer is eligible for cashback, and the purchase is cancelled/returned, such purchase would no longer be eligible for the cashback.
                                Would I get the Bank offer even if I make a part payment using my Amazon Pay Balance?
                                Yes, you would get Instant Discount but only on the amount charged on your SBI Debit or Credit Card. Also, to avail instant discount, your SBI card should be charged for a minimum amount of INR 3, 000. For example, if total purchase amount is INR 8000, and INR 1, 000 is paid using Amazon Pay Balance and INR 7, 000 is paid using SBI card, then instant discount would be given on INR 7, 000 and not INR 8, 000. Similarly, if INR 7, 000 is paid using APay balance and INR 1, 000 is paid using SBI card, then customer would not get any discount because the amount paid using SBI card is less than INR 3, 000.
                                Can I get this offer with Exchange offer or No Cost EMI?
                                Yes, the offer is valid even if you buy with Exchange or No Cost EMI or both.
                                Are net Banking purchases also included in this Offer?
                                Net Banking purchases are NOT included in this Offer.
                                My Amazon.in purchases includes Amazon.in Gift Card(s); will I be eligible for discount under this Offer? Is the Offer applicable on purchase of all products?
                                No, the discount under this Offer is not applicable on purchase of:
                                Gift Card(s) (Amazon branded and Non Amazon branded)
                                Prepaid phone recharges, DTH recharges, Bill payments
                                Kindle e-books and Kindle Unlimited Subscription Program
                                Amazon Pay balance
                                Select mobiles (see product page for offer eligibility)
                                Amazon Pay balance loading
                                Amazon Prime subscription
                                Infant Nutrition products
                                Flight Bookings on Amazon
                                Check Product page for offer eligibility
                                Gold and Silver coins, OnePlus TV (all models) and iPhone XR (all models) would be excluded for the purpose of calculating eligibility amount of INR 50, 000 to avail cashback. Maximum savings is limited to INR 2, 000 on purchase of the above products
                                My payment failed while placing the order; will I be eligible for the cash back under this Offer?
                                If your payment failed while placing an order, Amazon.in gives you an option to revive your payment for such order. If you revise your payment within the offer duration, you will be eligible for the discount. For more information on revise payment,

                                Warmest regards,
                                Ehtisham
                                Amazon.in
                                Feb 20, 2020
                                Updated by hm1990
                                Dear consumer team 5 working days has been ended, still Amazon customer support team not yet contacted me.

                                Pls refer invoice for reference.

                                Pls help sir.

                                Feb 22, 2020
                                Updated by hm1990
                                Dear sir still Amazon team not responding.pls sir help.
                                Humble request.
                                Mar 04, 2020
                                Updated by hm1990
                                No resolution has been provided..Even not a single phone call or any update since complaint.

                                Pls help
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                                  Maitrik Vora (Max)
                                  from Mumbai, Maharashtra
                                  Feb 15, 2020
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                                  duplicate apple watch series 5 delivered

                                  Address: B29 G K Nagar No2, Shankar Lane Kandivali west, Mumbai City, Maharashtra, 400067

                                  I had ordered apple iwatch series 5 at cost of 52900/- on 14th feb 2020. Today i. E. On 15th feb 2020 i received product few minutes back, apart from outer amazon box whole product packing was unsealed. Right from main box and two internal boxes for band and device&charger respectively. The main outer box was tampered and was applied normal adhesive tape which apple product never uses.
                                  The device watch, band, charger, charging chord...
                                  +9 photos
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                                  Neeraj.dutt
                                  Feb 15, 2020
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                                  Address: 110075

                                  I have ordered tommy hilfiger blazer/jacket, but they have sent me some local brand. Now amazon india team is refusing to take back. They are cheating to their customers. They have put tag of tommy hilfiger on the blazer but underline blazer is from some local market. This is how they are cheating to their customers. I have written to them multiple times and sent them evidences like pictures and video time i have received the packet. But they are not ready to listen. They are sending the fake /wrong items to their customers and play with hard earn money of customers.
                                  Please do not buy anything from amazon india.
                                  Amazon India customer support has been notified about the posted complaint.
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                                    Anamma
                                    Feb 14, 2020
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                                    Order id: [protected]

                                    Order id #[protected]
                                    I ordered a hookah on 12th january 2020 worth rs 1999 (Jaipurcrafts royal rajasthan 22 inches brass hookah). It was damaged so i made a replacement request l. But then i changed my mind and decided to return it. It was picked up from my place on 21st january. I returned the product with all the tags, and with the exact same packaging. But they never gave my refund. I have been contacting amazon since 24 days, but haven’t received my refund yet. I am done and tired contacting amazon customer care. I am so disappointed with them. There site says that they refund the amount in 5-6 business days. But i have been waiting since 24 days and haven’t received my refund.
                                    Amazon India customer support has been notified about the posted complaint.
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                                      Iyyappan P
                                      Feb 14, 2020
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                                      Resolved

                                      Address: AMAZON INDIA, 606108

                                      Hello,

                                      This is to confirm that refund for amount 1409.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

                                      Refund reference # 5s9iq29w0000k5pc5xgf

                                      Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

                                      Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

                                      Thanks for choosing amazon.in
                                      +1 photos
                                      Feb 15, 2020
                                      Complaint marked as Resolved 
                                      My contact number 9952322751
                                      Amazon India customer support has been notified about the posted complaint.
                                      Feb 15, 2020
                                      Updated by Iyyappan P
                                      Not sloved this problem
                                      Feb 18, 2020
                                      Updated by Iyyappan P
                                      Credited amount thnku
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