Amazon India Complaints & Reviews

28 of march regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.
My account no: [protected]
My ifc code:barb0thavil
My phone no :[protected].

I placed an order on the product 13 feb2020 from amazan, its amount was 9149 / -. Amazon initated my refund in 24 feb 2020. Amazon gave me a refund references number (74332740056005523114871) and said 3 to 4 business days are to amount is urs account otherwise contact to your bank i gave the referencing number in bank. I said in my bank, my refund did not come, his reference number is there, he did not track my amount. My amount is 9149/-rupees
Refund refernce number is : 74332740056005523114871
Bank name is: central bank of india

My name is rajesh arvind welde and i had ordered a hiking bag of rs. Amount 289 in amazon on 27/2/2020 and after 3/3/2020 i returned this order due to personal reason. And on 3/3/2020
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number 6uhqsti50000k6rkkt08
And told me to fill charge dispute form but indian bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent. My card number is [protected]
Thanks you sir

Hi team,

This is regarding order[protected] which is planned to deliver today and i tried to contact your customer representative several times and got only one feedback that we will deliver it today.

You guys need to understand that this is an replacement order and i have to carry the return item on daily basis.

And i have last time aslo asked your transport team to deliver it before 5 pm.

And whenever there is reschedule of some item you guys do not even attempt to deliver and send it back directly to seller and i am sure this will happen with this order as well.

Also when your customer representative was not able to provide me with the proper solution and contact of the transportation team, i asked for the complete name so that i cam make complaint but she refused to do so.

Also you guys are waisting my time on eaxh order as i am facing issue with aost each order done using amazon.

Also you team said i will get email that they have escalated the issue but i have not got any email.

Also your team is not able to create the return request properly, i have asked them many time and all they are creating is self pickup. Why you guys are creating self pickup when you guys have delivered the product and not able to deliver the new one from your end.

I need my money back and i am going to raise this issue on consumer forum and also on pg portal so that every one know the kind of service you guys are providing. I also have recording of calls from your customer executive every one telling the different information and not aware of the details.

I made a huge mistake by trusting amazon, pathetic service. Flipkart is way better in providing customer services.

Myself venkata reddy
My account number :[[protected]]. I ordered on item from amazon.com on 12 feb 2020amount of₹877 due to some reason i return the order. Refund initiated by amazon on 20 feb 2020 and i got refund reference number [[protected]] from amazon. But till now refund amount not reflect my bank account. Kindly do the needful.

I have attached screen shot of refund initiated mail from amazon.

Order date - 05-Mar-2020
Order #[protected]
Order total = 499.00 (1 item)
Amazon product ID# ASIN: B07WZ925QT

In the item descriptions it was mentioned that it has 4 layers. However the product I received has only 2 layers protection.
Also in the product display it is mentioned that the product can be returned within 10 days, However while applying for return there is a message the product cannot be returned.
AMAZON India had displayed a a wrong product description and gave a false commitment of 10 days return.

I want Amazon to take back the product and return my Money. It is a fake product.

Hello Sir

A return request placed for Amazon Order ID [protected] containing Philips SHE1515BK/94 Upbeat Earphones with Mic (Black) and Syska Power Core 100 P1015B-BK 10000mAH Lithium Polymer Power Bank (Black) on 10th Feb 2020 and scheduled for pick up on 11th Feb 2020.

Amazon Order ID [protected] containing Philips SHE1515BK/94 Upbeat Earphones with Mic (Black) and Syska Power Core 100 P1015B-BK 10000mAH Lithium Polymer Power Bank (Black) has picked up on 11th Feb 2020 around 1 PM by the delivery boy assigned to pickup only the Philips SHE1515BK/94 Upbeat Earphones with Mic (Black). It has been more than 30 days from the date of pickup and now I did not receive any update on the refund status of the Power bank.

Since I did not get any update status for Syska Power Core 100 P1015B-BK 10000mAH Lithium Polymer Power Bank (Black) by 14th Feb 2020, raised a complaint [protected] by amazon support team and they concerned me for a investigation and updation within 7 days. Since I did not get any update, on 25th Feb 2020 again a complaint registered [protected] on the same issue and this time the support team assured me for resolution within 7 days. But since the resolution timeline exceeds, I connected to the support team and they register a new complaint [protected] and assured me for sure resolution by 11th March. Every time I connected Amazon customer service I do not find any cordiality rather asking me to wait for another 7 working days. I have mailed the detailed issue two times on amazon provided customer service mail id [protected]@amazon.in, but did not get any reply.

If an Amazon delivery boy was assigned to pick up a single item, then how would he picked up both the items. If he did so, then why do not he updated and concerned the return process. Then who is responsible for ? And now the Amazon efficient investigation team have no clue on that as it has been a month. In that case on what basis a customer should believe in amazon, it's delivery agent and it's process. I do not understand why a customer will wait for a month, follow up and suffer to get the refund that should be done within 7 days as per amazon policy, which a costumer absolutely deserved for.

If I am not responsible for the miscommunication happened then why would I suffer and why my money is in trouble and why I have to call Amazon customer service team again and again. Since this is an e-commerce platform, Amazon is taking the advantage of irresponsible activity, poor service, denying the fact that leads to an issue, limitless deadline to resolve the issue and finally such kind of backstabbing activity on customer's hard-earned money.

Hence I rest my case and request you to kindly look into my issue. I look forward to your positive response and kind concern.

Thank You.

I placed an order at Amazon India for one Flea Doctor {Electricaly charged Comb} vide Order #[protected] and received the same on 5th March 2020. While opened the packet, I found it defective and not working. While I tried to refund the same, I found it to be nonrefundable. Nonrefundable does not apply to a defective product where we have no scope for physical verification prior to purchase from an online retailer like Amazon India.
Please look to the matter for necessary action.

I have Ordered product on 2 March 2020 with reference Order#[protected], the order tracker its show as delivered on 6th March 2020, but still now order was not delivered to us.

I have made on online payment, could you please look into this. Deliver boy is not picking up the call. whenever to try to contact him, he disconnect the call.

Product not delivered and not shared any information about the same post 7 days they have cancelled my order without my consent and initiated refund

Without giving information and consent from customer how can they cancel the order

Order number:[protected] invoice number : del[protected]
Order date: 05.03.2020 invoice details : hr-del[protected]
Invoice date : 05.03.2020

Provide the solution asap

1 ptron tango bassbuds in-ear true wireless
Headphones (Tws) with mic - (Black) | b07tcjgxz4
(B07tcjgxz4)
Hsn:8517
₹1, 439.84 -₹84.75 1 ₹1, 355.09 9% cgst ₹121.95 ₹1, 599.00
9% sgst ₹121.96

Recently i have purchased this phone on amazon which is having camera colour defects which are not yet resolved by redmi. I asked amazon for refund for which they're refused by saying that they don't have refund policy. This is really disgusting amazon is saleing defective goods and once the customer is trapped they just give this # excuses. I requested the customer care executive to let me purchase other brand phone for which they are saying there policy does not allow

Dear Sir
Last day I ordered mamy poko pants diapers you wrongly delivered another brand bumtum.kindly replace the item as soon as possible. Here I'm attached the picture of ordered item and delivered item. Kindly check the following details and take the actions accordingly.

I ordered an inalsa food processor from amazon. It was found damaged. I ordered for its replacement. The status and the customer executive is saying that the product is replaced and they received the damaged product. I didn’t received the replaced product. I wrote a review about the product with its image. That damaged product bid still lying with me. I am not going to purchase anything form amazon from now onwards. They broke my trust form online purchasing and amazon both. I request you to please take the damaged product from me & return me my money. After several calls also they are saying that our investigation is complete and the product is replaced. We cannot do anything. This is not the right attitude towards the customer. They are saying that i have signed the replacement delivery. I haven’t signed anything. Please share with me the signature & the serial no of the origin damaged product and the replaced new product. So that i can match it with the product lying with me. Please return me my money. This is my last transaction and experience with amazon. Please take this seriously.

On february 29 i ordered tha mobile battery on amazon. I pay tha amount for the order by the way indian bank debit card. But i cancelled the order immediately. The amazon immediately initiated the refund amount to then indian bank account. But amount not credited to the account till date. I contact to the amazon customer service. They said we are initiated to the bank account but the your bank was holding the amount. So i want the amount immediately to process my amount and credited to the bank account.

I placed an order at amazon india for one flea doctor {electricaly charged comb} vide order #[protected] on 1st march 2020 and received the same on 5th march 2020. While opened the packet, i found it defective and not working. While i tried to refund the same, i found it to be nonrefundable. Nonrefundable does not apply to a defective product where we have no scope for physical verification prior to purchase from an e-retailer like amazon india.
Please look to the matter for necessary action

Dear sir

My account no[[protected]]
Order no[protected]
I purchased a product on amazon on[protected] using cash on delivery same was not received and i asked then for refund. As per their confirmation refund was initiated on[protected] maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as hsbcn[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I have ordered a barcelona jersy 399rs throught using my debit card. I have cancelled it before shipping. I got a message your refund will be credited to the payment mode you used (Debit card). I have received my refund yet. They even don't give a reference number. I need my money back. Kinldly solve my problem as soon as possible

Order i'd[protected]

I ordered samsung galaxy note 9 128gb from amazon and when i opened it was an iphone which got delivered to me wrongly and i am behind them from 7 dsys but not get any resolution. I want to register complaint against them and my order number is
[protected]
Customer care are not giving any response and saying our social media team is working on it and we cant do anything and social media team is not doing anything.

For subject product from amazon, i return he product to seller. Last fifteen days, i did not see the refund. Let me please write the history below:
Recently i received following email from amazon:

"dear customer
We are writing to inform you regarding your return request for order #[protected] from amazon.in. Due to a technical issue at our end, you may not have received the option to choose a return pick up by amazon. We are sorry for the inconvenience caused.

In case, you already initiated self ship return but yet to dispatch the item, please cancel the self-ship return and opt for return pick up by amazon. Please refer to amazon.in/returns at this link: http://www.amazon.in/gp/css/returns/homepage.html

We appreciate your cooperation.

Amazon.in
http://www.amazon.in

In respond to that, i replied to remail: here is the reply:

Laxmi zaveri
Attachments
9:31 pm (19 hours ago)
To amazon.in

Well amazon
I have already shipped the package to seller. Attached is the speed post receipt for return package. You amazon think that i will not take action for this, i will wait till i get reply from your end
If you are so much worried for the customer, you please refund me the cost of shipping the package to seller, which came out to be rs 47.20
One more request: when i got the package and request for the return to amazon, the only choice i saw on amazon web page for refund was (Did not remember the actual word) amazon payment. I paid the amount when taking the delivery was with my debit card ending in xxx996 fore amount of rs. 938.00 and the date was feb. 27, 2020. The question i have is where is the refund going to be. So far i did not see the refund. I expect the refund should be in the my debit card account
But so far i did not hear any thing from amazon.
Hope to hear soon from you for my refund"
The email got undelivered due to address not found.
I looked several p, laces for to complain about my problem with no end to search. It a very very confusion by amazon to keep customer in confusion in place of giving contact telephone #.

Please need help as soon as possible.

Thanks

I ordered a juicer omega make online on 26th november 2019 paying more. It was supposed to be delivered to me by 29th november 2019. Repeated requests have put my order saying product in custom clearance. No one responded to my requests.in between, the same product appeared on amazon's web site with price as 89000/- for a brief period of time. They must have sold my product at a higher rate, i believe. After one such call on march 2, 2020 amazon unilaterally cancelled my order and when i protested the same 3rd march 2020, i am assured of redressal. So far no one has contacted. This is the sorry state of affairs at amazon. They don't really care for customers. They think indian customers can be taken for a ride because of our lax system. This company has to be thrown out of india and its high all act.