Amazon India Complaints & Reviews

I order an item from amazon during sale period but they just delivered the empty box so i raised a complaint where team says that they have taken the complaint and soon come with the resolution. But its been 13 days now and every time they are just increasing the timeline and the worst part is on 28oct 2019 they promised me that i will get the refund on 30th oct and when i contacted on 30th they again told me tgat they are working on this and i have to wait more.

Is it some kind of joke for amazon for just doing fake promised.

Being a prime and regular daily basis customer i deserve son quick action but they don’t care and just ignoring.

I thought amazon will take prime customer priority but i’m wrong they don’t care anything.

Order[protected]

Hi I am a customer of Amazon for along timr and have a prime membership as well. week ago I had ordered a syska power bank whci was defective and was told by Amazon that it will b picked in 72 hrs now it's been 3 weeks no has come to pick the same and Amazon complaint department told me that they cannot assure that they will pick up the order and hence cannot do anything so my money has stuck so request you to look into the same

Hi,

Order has not receive, but delivery guy changed status as delivered and also mentioned customer has signed.

ORDER #[protected]

I called delivery guy, he said "I won't come to your address, you will collect it our amazon courier garage."

why i need to go and collect ? why this person is not delivery to my home?

I raised complaint to Amazon customer care, but no use. still my issue was not solved. Amazon CC asked to cancel my item. why I need to cancel my item?

I was ordered on pubg trigger for my brother birthday on november 20. But stil product not received. I don't know why late. But i'm so much of hurts. And missing my birthday surprise party. That gift was too small but does not matter. Order date is november 6. Today date is 25. How to expline that pain. So please help me for receiving my prodect. And finely my english is very weak i know. Please helf me. Thanks you...

By moorthi

I bought product from amazon and returned it but amount is not refunded yet amazons said the process was initiated on 23/10/2019 but till now its not refunded so please resolve this issue asap ref no in[protected] i called contact center of sbi and they asked me to visit branch but branch people are saying its not done with branch,, contact sbi care

I had ordered for this jacket but i have received car seat leather parts, i cant believe how can they do this kind of mistake, i was waiting for my jacket and look what i got, i will make sure i don't order from here anymore coz i paid already. And also one person came for pick up and said that i have intentionally exchanged the product and contacted for pick up because that package has a written slip which say there is jacket inside but actually once i opened i found a car seat leather parts. I want my jacket and good customer service from amazon and also will make sure i don't buy any product from kefi outdoors.

I am complaining regarding my order no.[protected] and the tracking no. Is[protected].. The package is on name o[censored]sha pandya to be delivered on 23rd november, 2019 between 9am to 11am by delivery agent no. [protected].. We still did not received the package yet and the delivery agent singed as delivered on my mother usha's name saying that he handed to her.
My brother keep calling and texting now agent agreed that he has the package and delivery guy made a mistake.

The product which i have returned a week ago... Amazon had not refunded me the morning money yet...

And the call center is saying that they have refunded but i had not received the refund yet
This thing already happened to me before... Last time to get the refund i have undergone many hardships... If this thing only continues for this product also... Then it would be difficult for me yo trust on amazon again.. So i request u kindly to consider my complain and please deal with it as soon as possible

I placed an order for a lenovo a5 for rs.7200 on june 3, 2019. I was handed over perhaps a refurbished piece instead of new. As it demanded formatting after just two months o[censored]se then got bricked. I complained to the seller amazcart through amazon. They told to visit near service centre but the service centre is not taking the product back. I want replacedment, no refund and the compensation for the loss of faith.

I ordered a leather jacket which i returned back due to sizing issues. Return was received on 10th nov, 2019 by amazon. I have contacted the customer three times. But they are telling the refund will be initiated but no progress was found till now. I am not getting refund due to inefficiency of customer support. Kindly get my refund back. Order number in amazon is[protected].

My refund Problems.My name is Rishabh on 20 november 2019.I Made An 2 Order one of Rupees 265, and 2 one is 523 My payment Method is debit card.After My payment deduction on my debit card.So i am cancelling my both order but my payment is not back till yet So i want to refund my money.

The delivery boys are just making a phone call and saying that we have attempted to reach the customer and found door lock. so, they are reaching me on the next day or even other day but not on the day of product arrival. so, it seems that they are cheating Amazon.com by claiming the delivery charges for two or more times.

I am being charged $12.99 a month for something i do not want and have no recollection asking for it. Please cancel this charge as of nov. 23, 2019. I do not recall asking for this service and do not use this service. No one in this household wants it either. I would appreciate it if this bill could be taken off of my credit card as soon as possible.

Respect sir/mam
I take amazon voucher loan from zest money october last month. But when i feed voucher code at amazon pay's add money but they did not accept my voucher code & show me that amazon voucher was already radeem. But i never buy or order any thing from amazon til date. So plz take action against amazon for fraud to me & return my new or fresh voucher code of rs 14000.
Thanks
Mohd tariq raqeeb
[protected]

I have got a fraud product (Water bottle as in below attached pics) in place of above product i have ordered.
I have ordered this product on 1/11/2019 and got a mail from amazon fro delivery with following details -

Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).
Otp: 577780

Which is actually not delivered on that day, again i got a mail again from amazon that net agent will deliver to you as per mail below-

Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).
Otp: 440605

This time it is delivered but when my parents opened the box they found a water bottle (As per pics) in place of this product. I have called both the agents in their no. S they have not responded well and tell me to complain to cutomer care. I have filed the complained on the same day but got the reply on 14/11/2019 (Which was my last day of product returning if i want to attampt) that we have done the investigation and we have delivered you the correct product, and we can't help you anymore.
Then i have tried to escalate this complain by the help of my brother who was working in amazon bangalore. But yeaterday i got the same reply that we have escalated your complain but we have found that we have sent you the geniune product.

Now please help me all door are getiing my money back or getting correct product are closed.

Order details
Ordered on 1 november 2019 order#[protected]

Order summary
Item (S) subtotal: 4, 445.00
Shipping: 40.00
Total: 4, 485.00
Promotion applied:- 40.00
Grand total: 4, 445.00

I ordered samsung galaxy m30s on 25th oct'19. The package delivered by amazon executive on 27th oct'19. When i opened the packet, i was shocked to see that instead of mobile they shipped the vim bar. This was totally unexpected from such a reputed ecommerce company like amazon.

I immediately raised the complaint with amazon customer care and provided all the details and photo proof. They promised that they will investigate the case and provide resolution as soon as possible. After continuous following up for few weeks, they told that 'packet was intact' and they can't do anything.

There couldn't be a better joke purchasing mere dish washing for 14k inr.

Details
Order no[protected]

Dear sir / madam,

I am ordered orient electrical apex fx 1200mm ceiling fan -01 no and i am also payed amount on order time, but till date i am not received ceiling fan & refund amount.

Order date:-25-oct-2019
Order no[protected]
Order amount -1199.00 rs/-.

Shipping address:-
N. Ramakrishna
S/o ramarao
Indiranagar colony, vr puram,
Vr puram - mandalam,
Bhadrachalam, khammam-507135
[protected]

I have ordered redmi note 8 (Neptune blue, 4gb ram, 64gb storage) but the product is dead not in working condition... I have already complained about it but amazon is not responding on it. Nighter refunding my amount nor giving me an another product. Plz help me out it's about my 10k money

Order #[protected]

Contact me on #[protected]

I have added 3000₹ in amazon pay balance and then they blocked my account. I requested them to open it they asked for my bank details to verify. I have provided my bank statement also. But they are not opening my account and not refunding my money back. I have provided the bank statement from my registered bank also but they refuses.

I placed an order on 21st nov, in the first trial of payment i entered wrong credentials and the payment got canceled. I got a link from amazon to retry the payment, which i followed and made the payment within 10-15 mins of the first instance.

Post this i checked the status of this order and it said "payment incomplete" even after making the payment in second attempt. So i called the customer care and asked them about the same, customer care executive checked it in the system ad confirmed me that the payment is received and order will be received as per the process and schedule.

Today i get an email and notification saying the order is canceled because of non-payment.

The real problem starts here...

1. Price of the same product has increased, so now i have to pay more amount if i want the product.

2. When i called and asked customer care to help me in this, they clearly said no and when i told them that i was given assurance about the order and i should get the order in old price they disconnected the call on my face.

I specially want to mention a team lead named "darshan" from escalation team who not only spoke rudely but disconnected the call on my face.

This is a case of cheating, misleading and humiliating a customer.