Amazon India Complaints & Reviews

The product which i have returned a week ago... Amazon had not refunded me the morning money yet...

And the call center is saying that they have refunded but i had not received the refund yet
This thing already happened to me before... Last time to get the refund i have undergone many hardships... If this thing only continues for this product also... Then it would be difficult for me yo trust on amazon again.. So i request u kindly to consider my complain and please deal with it as soon as possible

I placed an order for a lenovo a5 for rs.7200 on june 3, 2019. I was handed over perhaps a refurbished piece instead of new. As it demanded formatting after just two months o[censored]se then got bricked. I complained to the seller amazcart through amazon. They told to visit near service centre but the service centre is not taking the product back. I want replacedment, no refund and the compensation for the loss of faith.

I ordered a leather jacket which i returned back due to sizing issues. Return was received on 10th nov, 2019 by amazon. I have contacted the customer three times. But they are telling the refund will be initiated but no progress was found till now. I am not getting refund due to inefficiency of customer support. Kindly get my refund back. Order number in amazon is[protected].

My refund Problems.My name is Rishabh on 20 november 2019.I Made An 2 Order one of Rupees 265, and 2 one is 523 My payment Method is debit card.After My payment deduction on my debit card.So i am cancelling my both order but my payment is not back till yet So i want to refund my money.

The delivery boys are just making a phone call and saying that we have attempted to reach the customer and found door lock. so, they are reaching me on the next day or even other day but not on the day of product arrival. so, it seems that they are cheating Amazon.com by claiming the delivery charges for two or more times.

I am being charged $12.99 a month for something i do not want and have no recollection asking for it. Please cancel this charge as of nov. 23, 2019. I do not recall asking for this service and do not use this service. No one in this household wants it either. I would appreciate it if this bill could be taken off of my credit card as soon as possible.

Respect sir/mam
I take amazon voucher loan from zest money october last month. But when i feed voucher code at amazon pay's add money but they did not accept my voucher code & show me that amazon voucher was already radeem. But i never buy or order any thing from amazon til date. So plz take action against amazon for fraud to me & return my new or fresh voucher code of rs 14000.
Thanks
Mohd tariq raqeeb
[protected]

I have got a fraud product (Water bottle as in below attached pics) in place of above product i have ordered.
I have ordered this product on 1/11/2019 and got a mail from amazon fro delivery with following details -

Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).
Otp: 577780

Which is actually not delivered on that day, again i got a mail again from amazon that net agent will deliver to you as per mail below-

Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).
Otp: 440605

This time it is delivered but when my parents opened the box they found a water bottle (As per pics) in place of this product. I have called both the agents in their no. S they have not responded well and tell me to complain to cutomer care. I have filed the complained on the same day but got the reply on 14/11/2019 (Which was my last day of product returning if i want to attampt) that we have done the investigation and we have delivered you the correct product, and we can't help you anymore.
Then i have tried to escalate this complain by the help of my brother who was working in amazon bangalore. But yeaterday i got the same reply that we have escalated your complain but we have found that we have sent you the geniune product.

Now please help me all door are getiing my money back or getting correct product are closed.

Order details
Ordered on 1 november 2019 order#[protected]

Order summary
Item (S) subtotal: 4, 445.00
Shipping: 40.00
Total: 4, 485.00
Promotion applied:- 40.00
Grand total: 4, 445.00

I ordered samsung galaxy m30s on 25th oct'19. The package delivered by amazon executive on 27th oct'19. When i opened the packet, i was shocked to see that instead of mobile they shipped the vim bar. This was totally unexpected from such a reputed ecommerce company like amazon.

I immediately raised the complaint with amazon customer care and provided all the details and photo proof. They promised that they will investigate the case and provide resolution as soon as possible. After continuous following up for few weeks, they told that 'packet was intact' and they can't do anything.

There couldn't be a better joke purchasing mere dish washing for 14k inr.

Details
Order no[protected]

Dear sir / madam,

I am ordered orient electrical apex fx 1200mm ceiling fan -01 no and i am also payed amount on order time, but till date i am not received ceiling fan & refund amount.

Order date:-25-oct-2019
Order no[protected]
Order amount -1199.00 rs/-.

Shipping address:-
N. Ramakrishna
S/o ramarao
Indiranagar colony, vr puram,
Vr puram - mandalam,
Bhadrachalam, khammam-507135
[protected]

I have ordered redmi note 8 (Neptune blue, 4gb ram, 64gb storage) but the product is dead not in working condition... I have already complained about it but amazon is not responding on it. Nighter refunding my amount nor giving me an another product. Plz help me out it's about my 10k money

Order #[protected]

Contact me on #[protected]

I have added 3000₹ in amazon pay balance and then they blocked my account. I requested them to open it they asked for my bank details to verify. I have provided my bank statement also. But they are not opening my account and not refunding my money back. I have provided the bank statement from my registered bank also but they refuses.

I placed an order on 21st nov, in the first trial of payment i entered wrong credentials and the payment got canceled. I got a link from amazon to retry the payment, which i followed and made the payment within 10-15 mins of the first instance.

Post this i checked the status of this order and it said "payment incomplete" even after making the payment in second attempt. So i called the customer care and asked them about the same, customer care executive checked it in the system ad confirmed me that the payment is received and order will be received as per the process and schedule.

Today i get an email and notification saying the order is canceled because of non-payment.

The real problem starts here...

1. Price of the same product has increased, so now i have to pay more amount if i want the product.

2. When i called and asked customer care to help me in this, they clearly said no and when i told them that i was given assurance about the order and i should get the order in old price they disconnected the call on my face.

I specially want to mention a team lead named "darshan" from escalation team who not only spoke rudely but disconnected the call on my face.

This is a case of cheating, misleading and humiliating a customer.

Still i have not received my refund money and now Amazon has started lying that refund has already been sent to the bank and the bank will credit my money back in 4 business days but that given 4 business day time is already over now they are saying 5 business days and after that they will say 6 or 7 and so on till how long more do I have to wait for my money and the stress that I am getting on a daily basis just because Amazon did not quality checked or asked the seller to do a quality check before sending the product and even 2nd time they did not even bother to do the quality check and now I have to go through all this mental trauma I even asked the customer care before buying tell the seller to do a quality check and they said they will tell the seller to do that and i need not to worry about it but now from past 1 and a half month all I have to go in a daily basis is to chat with customer care send email and so on its like I have got a job ..

I ordered a night hawk 102nk gaming keyboard along with a mouse pad on amazon prime on 6.11.19. After 11 days, my keyboard delivered to me on 17.11.19 but not the mouse pad. Now on amazon tracking, it shows delivered (My tracking ID is [protected]), but i have received any package till date. So, this is my complaint and i want a good response from your end as soon as possible. And if not deliverable, i want my money back. Thanks.

Hello there
I ordered a Honor 9 Lite Mobile from Amazon on 12/05/2019, which I
returned on 26/05/2019 Talking on Amazon, they gave me an email
ID on which the PROF receipt for the goods was sent to Amazon.
When done, the said product has been received and the payment wil
be received on 21/11/2019 but declined to talk today and the product
was not received and refund would not be given. Amazon India
cheated me with my 8300 rupee refund My refund of grace not to Nd
may unleash .
THANK YOU
PLEASE REFUND MY MONEY 8300 RS
NAME - CHETAN VAISHNAV
MOBLIE - [protected]
EMAIL - [protected]@GMAIL.COM

Hi,

I ordered earphone from amazon and got notification on tuesday evening that order has been delivered but i didn't get my product.

I called to delivery agent several times but he picked my call once and told to me that he will delivered in evening but again he didn't delivered and now again he is not picking calls.

I informed to customer service and funny part is they don't have any information about delivery boy so that means any delivery boy or agent can use our ordered product.

Name vaibhav gajanan kalaskar

Refund initiate on that account:

Account no [protected]

Ifsc code - mahb0000911

Branch - anjangao surji

Transaction amount -629 rupees

Payment mode - rupay debit card

Transation date : 18- october-2019

Time[protected] at 12:05 min pm

Refund initiate -629 ruppes

Refund reference no 662734

Debited account no [protected]

Ifsc codesbin0000501
Card :mastercard

Branch :warora

Transation website - www.Amazon.com

Do not recognize this charge on amazon market place us*765fz5503? I have several charges on market place and need to see what they are for. How can i do that??? Not that great on computer and really don't know how to see what charges are for on my credit card. I'm 85 years old and need some help! Is there a special web site that would show what charges are for?

I ordered pampers xl diaper pants in amazon last week, yesterday got the delivery. After the delivery i realised that i mistakenly ordered two numbers of pampers diaper pants. I want to return one of the item. Contacted customer care yesterday but ended up with no solution.

I want amazon.in to consider this as a human error and take necessary action. I din open the package.