Amazon India Complaints & Reviews

Jan 22, 2020

Amazon India Customer Care's response Reference No. – 6561
We have perused the complaint received from Mr. Suraj Varshney ("Complainant") and find that he had ordered for FNOCKS Girls Casual WEAR Slim FIT Denim Look Jeggings (44, 12-13 Years ("Product") from an independent third party seller Mohini Enterprises ("Seller") on the website: www.amazon.in ("Website").I
It is submitted that a refund for a value of Rs. 449.00, as requested and required by the Complainant was processed into his Amazon Pay Balance on 8th November, 2019 via Gift card ID: [protected].

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6562
We have perused the complaint received from Mr.Hari ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 22, 2020

Amazon India Customer Care's response Ref No. 6564
We have perused the complaint received from Ms Nidhi Shandilya ("Complainant") and find that she had ordered for Anchor Universal Multi Plug Adaptor with Indicator - Pack of 2 ("Product") vide Order ID:[protected] from an independent third party seller, i.e., Electronicbaazar ("Seller") on the website: www.amazon.in ("Website").
It is submitted that the Complainant did not contact the customer support team within the time prescribed by the Seller for refund or return of the Product.
Basis the information received from the Seller, both products ordered, had been duly delivered to the Complainant on 5th November, 2019, at the registered address.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 22, 2020

Amazon India Customer Care's response Reference No. – 6560
We have perused the complaint received from Mr. Gagan ("Complainant") and find that he had ordered for Aashirvaad Select Superior Sharbati Atta, 5kg and Peril Perfect Active and etc. ("Products") from an independent third party sellers on the website: www.amazon.in ("Website").
It is submitted that a refund for a value of Rs. 2033.20, as requested and required by the Complainant was processed into his bank account on 9th November, 2019 vide refund reference number 74332749314931272141592.
In case, the Complainant has not received the refund in the original mode of payment selected while placing the order, he is requested to kindly contact the customer care department of the concerned bank.
The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 17, 2020

Amazon India Customer Care's response Reference No. – 6565
We have perused the complaint received from Mr.Mohammad B. ("Complainant").

We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.

You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.

We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.

Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.

The above cited reference number may be quoted in the reply.

Jan 28, 2020

Amazon India Customer Care's response Reference No. – 6559
We have perused the complaint received from Mr. Kunal Goswami ("Complainant"). and find that he had ordered for Surf Excel Front Load Matic Liquid Detergent Pouch - 2 L ("Product") from an independent third party seller, i.e., Cloudtail India Private Limited ("Seller") on the website: www.amazon.in ("Website").
It is submitted that we have taken feedback through his Complaint and forwarded the same to the concerned department who will enquire and take appropriate action as per the process. However, please feel free to get in touch with the customer support team, in case of any further clarifications.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
The above cited reference number may be quoted in the reply.

Jan 15, 2020

Amazon India Customer Care's response Ref No. 6506
We have perused the complaint received from Mr. Gaurav ("Complainant") and find that he had ordered for Shree Fashion Hub 100% Cotton Geometric Theme Printed Double Bedsheet With 2 Pillow Covers, DOLLY HANDLOOM 3D Printed Polycotton Double Bedsheet with 2 Pillow Covers(Black, 220x235cm), Panipat Textile Hub 100% Cotton Double BedSheet for Double Bed with 2 Pillow Covers Set, Queen Size Bedsheet Series, 140 TC, 3D Printed Pattern ("Product") vide order ID:[protected] from an independent third party seller, i.e., Nakoda Trading Company ("Seller") on the website: www.amazon.in ("Website") and has requested for refund of the amount paid.
It is submitted that a refund value of Rs.747.00 as requested and required by him was processed into his bank account on 25th October, 2019 vide refund reference number 161201.
The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 18, 2020

Amazon India Customer Care's response Ref No. 6507
We have perused the complaint received from Mr. Alphonsa Paul ("Complainant") and find that he ordered for Sanyo 80 cm (32 inches) Kaizen Series HD Ready Smart Certified Android IPS LED TV XT-32A170H (Black) (2019 Model) ("Product") vide order ID[protected] from an independent third party seller, i.e., Cloudtail India Private Limited ("Seller") on the website: www.amazon.in ("Website").
It is submitted that the correct replacement of the Product bearing order ID[protected] was successfully delivered to the Complainant at his registered address on 21st November, 2019.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 15, 2020

Amazon India Customer Care's response Ref No. 6505
We have perused the complaint received from Mr. Rasool ("Complainant") and find that the order for SuperToy(TM) Vision 2.4G 4 Channel 6 Axis 360 Degree Gyro Remote Control Explorers 2 Headless Quadcopter with WIFI Camera (Color Black & White) ("Product") vide Order ID:[protected], was placed by someone else and not the Complainant; from an independent third party seller, i.e., Super Toy ("Seller") on the website: www.amazon.in ("Website").
It is submitted that the Complainant did not contact the customer support team within the time prescribed by the Seller for refund or return of the Product.
Basis the information received from the Seller, the Product had been duly delivered at the registered address of the account holder on 11th August, 2017.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 28, 2020

Amazon India Customer Care's response Reference No. – 6557
We have perused the complaint received from Mr. Kamlesh Galav (“Complainant”) and find that he had ordered for 2 x V Guard Industries Ltd Finesta Rw 400Mm Remote 3 Blade Wall Fan (Yellow&Black) (Yellow) ("Product") from an independent third party seller, i.e., V Guard Industries Ltd ("Seller") on the website: www.amazon.in ("Website").
It is submitted that a refund for a value of Rs. 1, 884.90, as requested and required by the Complainant was processed into his original payment method on 18th January, 2020 vide refund reference number [protected].
In case, the Complainant has not received the refund in the original mode of payment selected while placing the order, he is requested to kindly contact the customer care department of the concerned bank.
The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 18, 2020

Amazon India Customer Care's response Ref No. 6503
We have perused the complaint received from Mr. Ganesh Komal ("Complainant") and find that the Complainant ordered for IFB 5.5 kg Dryer (Turbo Dry EX, Silver) ("Product") vide Order ID:[protected] from an independent third party seller, i.e., Cloudtail India Private Limited ("Seller') on the website: www.amazon.in ("Website").
It is submitted that the Complainant did not contact the customer support team within the time prescribed by the Seller for accepting return, for refund on the Product.
The Complainant may contact the manufacture or the Seller directly for in/out of warranty services on the Product. It is further stated that Amazon does not provide any after sales services, warranty, guarantee in relation to any product listed on the Website.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 15, 2020

Amazon India Customer Care's response Ref No.6501
We find that we are unable to redress the complaint since the complaint does not contain any order ID, registered email address or registered mobile number.
You are requested and required to provide us with the correct order ID as found on the tax invoice issued by the independent third party seller or in the alternate provide us with the mobile number and email address used at the time of inception of the amazon.in account.
We shall hold your complaint in abeyance till we hear from you with the above particulars and shall appreciate an early revert.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
The above cited reference number may be quoted in the reply.

Jan 15, 2020

Amazon India Customer Care's response Ref No. 6502
We have perused the complaint received from Mr./Ms Surya V ("Complainant") and find that he had ordered for Zephyrr Drop Earring for Women (Blue)(JAE-353), Zephyrr Chain for Women (Blue)(JAN-645) ("Product") vide Order ID:[protected] from an independent third party seller, i.e., Cloudtail India ("Seller") on the website: www.amazon.in ("Website").
It is submitted that the Complainant did not contact the customer support team within the time prescribed by the Seller for refund or return of the product.
Basis the information received from the Seller, both products ordered, had been duly delivered to the Complainant on 28th October, 2019, at the registered address.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

Jan 15, 2020

Amazon India Customer Care's response Ref No. 6504
We have perused the complaint received from Mr. Sharath Kumar ("Complainant") and find that he had ordered for Western Digital Elements 4TB Portable External Hard Drive (Black) Kit ("Product") vide Order ID:[protected] from the independent third party seller, i.e., Appario Retail Private Limited ("Seller") on the website: www.amazon.in ("Website") and has requested for refund of the amount paid.
It is submitted that a refund for a value of Rs.7, 535.14 as requested and required by the Complainant was processed into his bank account on 19th November, 2019 vide refund reference number 072267.
In case the Complainant has not received the refund in his bank account, he is requested to kindly contact the customer care department of the concerned bank.
The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.