Amazon India Complaints & Reviews

Hello Team,

I have placed the below order today, but i am unable to see the same in my Open order but the money got deducted and also I have received a confirmation email with Order confirmation.

Order Confirmation
Order #[protected]

I need this to be resolved ASAP. Call me on [protected].

Regards,
Abhilash

Regarding my amazon order number[protected] furniture assembly service - large

I brought a cot from amazon and the furniture assembling service scheduled on 2nd oct. But no one came for assembling.
Got a call and they promised to complete the service by 3rd oct. But not happened 3rd oct also.
Followed them daily and sent multiple mails to customer support also. But no luck.
Finally got a reply...

Hope less service support and your delivery agent. First when i spoke to one of delivery agent he was rude and the second delivery agent was also rude over the phone. I am waiting for my order no ORDER #[protected] which was suppose to be deliver today. First deliver person name John his number [protected] he came down my office and tried calling me i was busy with some meeting in my office his duty is to come up and check for the delivery he didn't. When i called he told u didn't answer my call so i left i will deliver tomorrow and disconnected the cal that is rude. The second delivery person number[protected] told i have time limit till 6PM you have to wait when i told him to deliver tomorrow at 10AM he saying whether i needed the parcel or not when i told him that i will not be available after 5PM and informed him to the delivery tomorrow he started speaking rude saying I AM LOCAL & I DON'T CARE ABOUT MY COMPANY. Is this the way you do services what you think of your self. I am not REQUESTING BUT DEMANDING ACTION TO BE TAKEN AGAINST THESE 2 DELIVERY BOYS.

One of the worst customer service experiences i have ever had with amazon.
What is the point of having prime delivery when amazon cannot hold it! Very disappointed with amazon.
Now coming to the most interesting part, having received the product a day late, guess what. It’s a wrong item.
Ordered a oneplus 7t glacier blue 256gb priced @inr 39, 999 one and received oneplus 7t frosted silver 128gb priced @inr 37, 999.

The customer service team does not even care that we are without a phone.
According to the amazon customer service team, it will take 5 days to do an investigation before they decide to either replace the product or refund the product.

One of the worst experiences i have ever had with amazon.

Shame on you guys, this was supposed to be a gift.

Thanks for ruining it for us!!!

ORDER #[protected] this the order number for which I have not received my order on the expected date and rescheduled date is not fixed if call them they will just say you will receive tomorrow but I do not know when they will deliver my product and now I am mentally get harassed by amazon.

Order #[protected]

Ordered one plus 7t from amazon india, its a defective phone in display fingerprint doesn't works. Technician confirmed defective handset, i requested for refund not a replacement phone because i am really afraid to shop mobile phones online but the amazon shopping declining my refund request not rectifying there mistake how upsetting it is to get defective phone for the price of rupees 38000.
Any help will be much appreciated to get my money back.

On 19 aug 19 i did a transaction using bajaj emi card on amazon.in to purchase oneplus mobile phones of rs 62998. At the time of verification call from bank side i was not available at the phone. My brother picked up the phone and he was unable to verify the transaction details and bajaj finserv marked it as a fraud transaction. Due to which amazon also blocked my amazon account which has rs 24000 of amazon pay balance in my wallet. Also, i didn't receive the mobile phones and the amount is also not refunded to my card. Every month people from bajaj finsrev call me and ask me to pay the emi for the same transaction. When i call amazon customer care they say that they cant check any details as the account is on hold and their team will contact me in 24 hours for the issue. 3 months have been passed and i have contacted them through every possible means but didn't get any solution for my problems. Neither my order was received nor the amount was refunded. Also, my amazon pay balance is locked by them. I request you to please unblock my account so that i can check my order details and also access my amazon pay balance. I am ready to verify and needed details of the transaction.

Amazon account details are as follows
Email: [protected]@gmail.com
No. [protected]
Name: arushi
Card holder name: omprakash maurya
Contact no. [protected]
I am enclosing my id proof for billing address verification

Hello,

Your refund for the order[protected] of rs.399.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The refund reference number for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above refund reference number. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

This is to confirm that refund for amount 1478.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 1CVZGSVH0000K19YUAXJ

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing Amazon.in

I ordered kajmi women's fashion casual outdoor high heel ankle denim boots on 01.10.2019 but wrong shoes were sent and i returned and oredered for replacement but again wrong shipment was sent and asked for return and refund.
2 times wrong shipment were sent.
I paid rs 475 for this which i havent received.
My order details are : order id:[protected]
Amazon return id: dj8ghmqgrrma
I am a prime member.
My id with gmail id is [protected]@gmail.com.
Kindly refund me my amount.
Thanking you

I have ordered same washing machine on 4th oct, 14th oct and 2nd nov. Everytime they deliver a damaged washing machine.

I want to complain about amazon;s dirty delivery of large appliances. Many times delivery was unpredictable and delivery personnel were minimal professional.

This has happened at indore location. I am planning to take amazon to court for their persistent bad quality and scam like service. I am complaining to authorities in local consumer court about possible bad practices of selling damaged/low quality products on the name of festive sale.

I have all documentary proofs an recordings of communications with amazon. They seems to be elusive of the problem.

Additionally delhivery also responsible for 2/3 dirty delivery of alliances.

My amazon account is on hold and they are asking me to share my debit card statement for no reason. 1st thing no bank provide debit card statement ever. Only the account statement exists. And i have provided them the details asked my they multiple times but didn't get any proper reply from there side. I also have 24000 amazon pay balance which i wish to have. I wish that amazon should release my account asap.
My account details are
e-mail: [protected]@gmail.com
account holder name: arushi
registered no. [protected]

About a month ago i purchased a guitar amp through online payment order no[protected] of 15027 rupees after six seven days i received it and while unboxing i heard some noise and it turned out that the amp was damaged the speaker inside was moving i placed for a replacement and after 10 to 12 days i got one but sadly that too was defective so i asked for refund the whole month was gone in the process of returning and picking up and on top of that the amp weighs around 12 kgs so i went through that process twice carrying that heavy stuff days went by and i am still waiting for my refund the customer care told me that they will refund me in 7 business days but its been like fourteen days evertime they lie to me and tell me that i will receive it by tomorrow but i am still waiting for that tomorrow now they are telling me that the amp has not reached the seller yet after the seller gets it than in next three days i will get my refund.. The seller received his product three days ago and they still haven't refunded me back now they are saying they will refund me in 5 working days bank policy first they said 7 bussiness days than they lied to me saying as soon as the sellers gets his product back than after 3 days they will refund me and now the seller got back his product they have extended another 5 days and after that they will again extend another 5 days this will go on i have wasted whole october in returning and picking and they wants me to waste whole november for refunding they are just building up lies please i[censored] can help me to get my hard earned money back..

Sir i purchase earphone 699 and u returned it but my refund not recievd they gave a refeelar number that is[protected] and say that ask your bank my purchases earphone 26 sep 2019 and ireturned it 30 sep 2019 and they give me reffeler number[protected] and say that ask you bank punjab national bank and bank say i dont help you on base this refferl number

I have returned three items on 6th november 2019. But, as per amazon claim, the refund for the return of three tops has been initiated for the following amount of ₹610 and ₹345 with the transaction id:[protected] and[protected] between 08/11/2019 to 13/11/2019. But this is not at all reflected in my bank account inspite of the 1 whole week of working days.

I had placed an order #[protected] for gold necklace with amazon on the 14th of february 2017. The product was never delivered and falsely updated as delivered. After multiple complaints and investigation amazon agreed to refund the amount and asked me to update my account details. But since 2 years the refund is not done. Amazon is not providing any resolution...

Please help me in getting the refund... Or atleast the...

I purchased glen cookbook which cost 2885 inr on 4th october from amazon.in, i paid 100 as giftcard and rest 2785 inr through my debit card, i received the product on 9 oct 2019 and my order id is[protected] but the product which is received was not correct by size so i request amazon to either replace or refund the amount but according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 14 october in afternoon but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref no. 211330) and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Today amazon told amount is not credited into my account, after that i call amazon they said they already issued on 14 october and repeating same things again and again, now i am fed up with amazon response so and my order summary, plz check the attachment and help me as soon as possible plz its a request from my side. Sumit durbude

Sir we have ordered a video game through amazon. The product was received by us today (15/11/2019). When we have opened the parcel, the box containing the games was broken and the gaming box was open. The screen of the game was full of scratches. When we called amazon they are not responding properly. They are saying the parcel was sale by the seller.
Please take the strict action against amazon india
All the photos have being uploaded.

My amazon account is on hold and they are asking me to share my debit card statement for no reason. 1st thing no bank provide debit card statement ever. Only the account statement exists. And i have provided them the details asked my they multiple times but didn't get any proper reply from there side. I also have 8400 amazon pay balance which i wish to have. I wish that amazon should release my account asap.
My account details are
E-mail: [protected]@gmail.com
Account holder name: shubham agarwal
Registered no. [protected]

Deaa sir

Mynaccount has got a dwduction of rupews 975. 96 rupees from my bank acvount... Its mentioned as amazon prime deduct this money but am not an amazon prime member.. When i call the customercaee they says its done by amazin uk... But am an indian. And i dint have any account with amazon uk... Kindly help me to save my money back to me... Amazon is a fraud company i will never buy from this company
Plz call[protected]