Amazon India Complaints & Reviews

I have ordered a 9.5 kg fan (Prepaid) order and received a small glass bowl in small box.
When i told them i have ordered a fan and this is not a fan, they told me to complain about it and they will not be able to take it back.
I did complaint the issue, now amazon is saying they will not be able to help me on this issue.
As the investigation and re-investigation have the same result that they have shipped the right product.

Attaching the ss and order photos for reference.

Complaint no. [protected]
Amount 1663..
Refund reference #[protected]

मेरा पैसा amazon द्वारा आपको भेजा गया है.
अब तक मेरे अकाउंट मे नही aaya है.
Please help

Hello,

This is to confirm that refund for amount 1663.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon

ऎसा amazon ने भेजा है

My order last digits #5521 i have order from amazon and returned the products on 26 august 2019 they have received the product also now they are not refunding my money i am continually contacting them by mail, chatting and call service but they are just giving me time wait for 4 days wait for 7 days this is only happening from last 2 months they are giving me stupid reasons money is stuck with the bank this that only fake comments later they mailed me refund is not going to your bank account we are refunding in amazon pay i agreed that also and i replied on mail please go ahead and refund in amazon pay account but this is also they are not doing this means they are making me fool

Hello sir i purchased a mobile realme 2 pro from amazon it has mentioned 6 months warranty for mobile. I purchased renewed mobile by mistake. After 30 days mobile not working. When i visited nearest service centre at pondicherry they told me no warranty for this mobile. Amazon cheated me i want my money back or else want new mobile. Don't cheat people. (My order id:[protected]

Amazon is harassing me so much.. I ordered a product of redmi 7a on order date 21-oct-2019

Order #
[protected]

On that day an offer is running that if i buy that day i will get 500 cashback as amazon pay balance.. So i ordered that phone as per their offer conditions the cashback was to be received within 3 days of shipping and the product was shipped on same day i ordered..
I didn't received cashback till their timeline so i called amazon on 24 oct 2019 their executive said we filled a cashback forum and u have to wait 6 days for the cashback.. On 29 i didnt got cashback so i called on 29 again the executive said same thing that we filled cashback forum i have to wait 3 next days again for cashback and today is 3 november i called again they said we filled ur cashback form and u have to wait 6 business days again.. I have full proof of offer and order id.. They are repeatedly saying same thing but not coming at the point of cashback.. They are harrasing me so much kindly do something and get my problem resolved

Amazon is doing this repeatedly that it doesn't deliver the product and marks it delivered and when ever we call back the standard answer is "your package was scanned by mistake". Later you may or may not receive the package. Even they do not refund for that product. We have recorded all the calls and details if those are available. List of few orders that we faced issue are[protected],[protected],[protected]. The reality is that they scan your product on purpose saying it as delivered and they deliver it or not based on their delivery executive's mood. My order was supposed to be delivered before 9pm of 2nd november. It was scanned and marked delivered but until now i. E., 6pm of 3rd november, we haven't received the product. If it was scanned by mistake that proves that the delivery executive had my product. Then why wasn't it delivered to me even the next day?
My order with tracking id[protected] is still not delivered and refund is declined.
Also it cannot be a mistake that it was scanned and marked as delivered. It was also mentioned that it is delivered to our security guard. This is the usual delivery guy who did it and knew our security guard. Hence these comments were mentioned.

Sir

I have order a sofa set to gift my sister on diwali but without information it has been cancelled by amazon despite paying amount in advance through credit card. Now as diwali is over, my sister is upset with for not gifting her in time.

Because of my sister's upset and angry on me, i am going through mental agony which costless.

Amazon being mnc how can do such silly mistakes. Being festival season they should understand consumers sentiments and mood before cancelling the orders without prior information.

If the said seller was not able to deliver our address amazon could've routed the order to another seller.

Kindly look into it.

Here problem for me my old tv intex 32 exchanged by shinco. Now i loss both. I need my original tv
This is the final reminder i have called to customer care on tuesday[protected]. So informed you will get call back no need to call customer care. We will proceed with the issue but still now my issue not resolved. So planning to go further action.

1. First i bought shinco tv with help of exchange my intex 32 inch tv (What about my old tv?)
2. Installation happen after delivery taken 4 days... (Who is responsible?)
3.4 days back amazon agent came for delivery but he forgot or missed bill. He agreed that and he taken back because he missed the bill. After that i called to customer care and informed please refer attached call history calls
4. I have sent mails with screenshots no reply from vendor.
5. After calling so many times issue explanation very hard to do my side with patience because this calls are not handled by one person with same agent. But even though amazon customer care people are good.
6. Last time i have called[protected] they informed call back but 3 days completed still now i have not received your side call back for this issue.
7. Attached the calls history.

No reply from your side both vendor. I think amazon will got reply from vendor.
I need know why they given this product without validation. (Other than this i don't want mention any thing). This is wrong your side still i have not get any response.

Because of this nearly 1 month i am unable to see my tv so many times un-installation process very hard to tell the explanation.

Dear amazon, a delivery boy who says his name is rajesh from wadakanchery unit called when he was just 5 minutes away from my house and said he was coming. I was not at home but at a nearby location. When i told him to come here he refused and subsequent gave the ordered parcel to an unauthorised person and left.

I would like action to be taken against said person an none of my deliveries to handled by him.

Regards
Rishni

Cash back not not credited on dth recharge
It's inappropriate and if we have to wait for cash back i would rather use paypal payment and airtel payment bank and will file a lawsuit against amazon pay
Resolve the issue as soon as possible and credit my cash back immedi

Respected sir
I order a product on online shoping [amazon india]
Order name :- generic 24v 500w motorcycle brush speed controller and scooter...
Price is - 1592

But amazon was note delivered my product
I complain many times but amezon is note answer
I am very upset

Sir i reqwest to you please make complaint aganse amazon and
Refund my money

Thanks sir
My name -
Shashank s mishra
Email [protected]@gmail.com
Mobile [protected]

I returned a damaged mobile to amazon on 14th oct from dtdcto amazon. The courier was delivered to amazon on 16h oct, but my refund was not initiated. When i called to amazon customer service, i come to know the receipt which i shared was having incorrect tracking number. Then i got an updated receipt from the dtdc vendor and shared the same receipt to amazon on 21st oct. Then amazon people started investigation from their end regarding this and they posted me an update on 29th oct as the mobile was not present in the package when it reached to their returns hub and some other product was there instead. Then i reached out dtdc people and i got couple of proofs from them as the product was reached safely. I shared those proofs with amazon customer service and requested the similar kind of proofs from amazon as the product was not present in the package. But i didn't receive the proper response from the customer service and they are simply saying as 'it is an internal process and we cannot share those details with customers'.

Now i would like to know where the issue happened and want get my refund amount.

Here i attached the dtdc receipt. Kindly assist me on this.

Product name : samsung galaxy m30s (Pearl white, 6gb ram, super amoled display, 128gb storage, 6000mah battery).
Product cost : 15, 300 /-

Dear sirs,

I am really unhappy with the non delivery and refund of my product, inspite of the personnel contacting the undersigned and getting directions.
No attempt was made subsequently.
Then w i saw the message stating about the refund.
Looks like somebody goofed up and i have to pay for it. Can you send the product again.
Product refund reference # 75503729304034582295606

Thanks

I have placed mi ledtv in amazon and the same is out for delivery for three days. Without calling simply sending message like "customer has requested for reschedule and reattempt on next day". This happens for three days and finally product returned to seller.
I called and chased but no use.
Next time, i placed one more tv after discussing with amazon. This time they promised also.
Again same thing happened. I called almost twice a day and no use.
Next - third order.. Same thing..
Is amazon really want to deliver or just collecting money from customers in sales.
No action and same thing again and again.
I have order number and everything for those three.

Myself is anand hogade. On 08.10.2019, i had placed an order for study table for boys. It was delivered on 16.10.2019. Immediately after opening, it was noticed that the product delivered was damaged and accordingly returned the same. However, till today, i have not received refund of my amount paid on delivery. My mobile no is [protected]

Order no. Is[protected]

Aaa: non complaice of return process and refund process even after 8 days; product as opened andclosed by amazon services on 25th 5 packs stinking occupying space in my res bed room causing injury to health and causing mental hurt.
Amazon puyrchase from india data of correspondences between 23rd oct 2019 to 2nd nov 2019 on damaged product, replacement did not arrive, order cancelled, return pick up messages (Sms), no compliance, no pick up, no delivery or no refund issued till date, except chains of correspondes in terms of “its not my job and without proper communicationsor actions - proposal to react outside from police, or court after exhausted orrespondences without any ructifying actions. K rajaram irs dated 2nd nov 2019
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄
Subject in the reverse order from 11 to 1; and not all correspondeses given here:
11 return started
Your refund will be processed when we receive your item.

Amazon brand - solimo optima manual box storage king bed (Sienna cherry)
Sold by: cloudtail india
12, 999.00
Buy it again

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄
7 your amazon.in enquiry
Inbox x

[protected]@amazon.co. Uk
Thu, 31 oct, 16:55 (2 days ago)

To me


Did i solve your problem?

If yes, please click here:
http://www.amazon.co.uk/gp/help/survey?p=A3RUZ83BQO69A1&k=hy

If no, please click here:
http://www.amazon.co.uk/gp/help/survey?p=A3RUZ83BQO69A1&k=hn

Warm regards,
Puneet k
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
=

8 rajaram krishnamurthy
Thu, 31 oct, 18:07 (2 days ago)

To cs-reply+a2102p3hmgnfm7


Dear puneeth
I shall let you know once both actions are completed. I am watching the return pick up and refund credit to my card. Then i can say. K. Rajaram. Irs


9 rajaram krishnamurthy
Fri, 1 nov, 15:40 (18 hours ago)

To cs-reply+a2102p3hmgnfm7


Dear puneeth
Day 2 after our conversation:
Except the print - return process started - nothing else in sight. No further message. Mlc - management lack of coordination - prevailed per haps. Even though virtually process started as early as 25tn oct 2019, and 7 days passed already and deadlines are passing backward sooner, its time dgm to director level informations shall pass, lest 6000 cr loss may not mitigate apart from initiating measures for hard core rectification. This message shall put people concerned in proper spectrum. I will let the progress known tomorrow subject to my proceedings under reservation. Thank you. K. Rajaram. Irs harassed customer.


10 rajaram krishnamurthy
Fri, 1 nov, 22:26 (11 hours ago)

To cs-reply+a2102p3hmgnfm7


Dear mr. Puneeth
Developement at the end of end of day 2:
" amazon coordinated action of nothing as if...
Messages
1 friday nov 1 2019
Our executive ([protected]) was unable to pick your amazoncreturns package with awb[protected].
8.50 pm.
2. Friday. Nov 1. 2019
Pickup rescheduled: your return pickup for amazon brand - solimo optima manual box storage king bed... Has been rescheduled. Details: http://amzn.in/d/7XircX4
8.58 pm.
My observation. K. R
3. When opened it did not contain any reschedule.
K. Rajaram. Irs. 1/11/2019
10.25 pm.

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄

6 your review of amazon brand - solimo optim... Could not be posted to amazon
Inbox x

Amazon reviews unsubscribe
Thu, 31 oct, 07:32 (2 days ago)

To me

4 thank you for submitting a customer review.

Thank you for submitting a customer review on amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.in/review-guidelines

From rajaram krishnamurthy on 29 october, 2019

Confused management of indian amazon

Package stink bad odor. Package wood damaged photo sent. Out of sympathy ordered for replacement. It was ordered for replacement to be delivered on 28th oct 19 but never an inch moved; and customer care, amazon.in& cloud tail did never bother about till 29th in spite of many emails to cs and chennai agent ; cancelled the order out of actions of sellers. Some where now in the remote corner now i see cancel order refund as well as simply stating this order may not take place till 4th nov!!. Sent sms to pick up damaged on 26th and cancelled it in the evening and later state till 31st not possible. Confused. Management of amazon.in. Amazon usa name being down trodden.

A few common issues to keep in mind:
• your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at www.amazon.in/feedback.
• we do not allow profane or obscene content. This applies to adult products too.
• advertisements, promotional material or repeated posts that make the same point excessively are considered spam.
• please do not include urls external to amazon or personally identifiable content in your review.
• any attempt to manipulate community content or features, including contributing false, misleading or inauthentic content, is strictly prohibited.

This message is for: [protected]@gmail.com. If you'd rather not receive future e-mails of this sort from amazon, please opt-out here.

Amazon.in marketplace platform: products sold by a marketplace seller are subject to that seller's terms and conditions of sale. See www.Amazon.in for details. Reference a21tjruun4kgv-r3wx10iup1ick.

5 rajaram krishnamurthy
Thu, 31 oct, 10:13 (2 days ago)

To amazon.in, amazon


Dear amazon
Product is secondary the management is prime. Where u do not wait to receive the reply and avoid customer criticism but wants only bouquet well do not do business but dictate bossism. I do not share your view at any cost as product review is simple good or bad, but businessman does count with the integrity. So i also do not care about your publishing or not as on today i can do it in so many media on myself. K rajaram inresponse to no reply statement on service.


Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄
3 hello,

Greetings from amazon.

This email is regarding the order number[protected] amazon brand - solimo optima manual box storage king bed (Sienna cherry).

I understand that you are facing issue with the bed you have received as the product was damaged.

Firstly, i would like to request you to accept my sincerely apologies for the inconvenience.

I would like to inform you that upon your consent, i have initiated your free replacement request.

The damaged product will be picked up from you within 4 business days and once the product will reach back to the seller, your replacement will be released.

We can imagine how annoying this situation can be, when i relate this to myself and this is definitely not the kind of experience that we would want any of our customers to face.

Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We value our customer for the highest level of service from our end and we know the value of the money our customer spend trusting us.

I hope this helps, we look forward to see you again.

If you still have any concern regarding amazon services, feel free to reach us 24*7.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Bishesh g.

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

2
Order status update
Hi rajaram k,
We got to know from our technician partner that your service order could not be completed due to reason: product damaged. If you feel that this status update is incorrect, kindly click the report button below for help.
What happens next
• we will cancel your order in the next 4 days, as the service is no longer required.
• if you still need the service, please prevent service cancellation by rescheduling the service appointment from your orders to a new date and time, as per your convenience.

Report

Order# [protected]

Service furniture assembly service - large
Location rajaram k - #20/35, flat a 2 nathamuni st t nagar chennai, tamil nadu 600017
Provider servingindia
Price rs.0.00
Note this order will be cancelled in the next 4 days. If you need the service, please reschedule this order from your orders section on amazon website.

Happiness guarantee
We stand behind all services ordered through amazon with our happiness guarantee.
Cancellation policy
If you want to know more about cancellations, see our cancellation policy.
Questions?
If you need help, please do not hesitate to ask. You can take a look at our faqs any time or contact customer service.

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...⇄
1. Hi rajaram,
Your package will be delivered between 7:00am and 9:00pm by our amazon delivery agent (Phone: [protected]).

Track your package

Amazon brand - solimo optima manual box...

Order #[protected]

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear sir/madam,
Although you are showing philips lighting india 14w led (3 pieces) delivered to me on 1 november 2019, i’m to state that i haven’t received the 3 pieces of philips lighting india 14w so far. I would request you to please check and quickly mail to me the consignment of the 3 no of 14 w philips led at my following address
Jagdish kishwan,
Parsvanath shristi,
Tower 8, flat 101,
Sector 93-a,
Noida,
Up - 201304
Kindly acknowledge receipt of this mail.
Regards,
Jagdish kishwan

Amazon account no. [protected]. Name atul gupta. My money got debited from my amazon pay account for magic pin voucher of rs 2000rs and fbb voucher of 93rs. As fraudulent activity by someone else. Kindly help me regarding this. Order id - p[protected].
Second order[protected].
Kindly cancel this transaction and refund my money please....

I paid 5000 to jay motors on 22 oct through amazon pay upi my money is debited and transaction failed bank told me to contact amazon we could not help you in this case when i contact to amazon upi support they told me due to holidays you got your refund within 30th sept after then they told me definitely you got it on 1 of november they only giving excuse
Say no to amazon upi they only making fool to their loyal customer and eating...

I had purchased a red mi note 4 through amazon on[protected]. I purchased this product as a fresh one. By using this mobile i had faced the problem of network and i can't make any phone calls. It's shows as emergency calls. And the slot 2 is not working. Due to this problem i had contacted the red mi service center palarivattom. After checking checking the mobile they told me that it was a refurbished smart phone and the warranty of the phone had finished already. And they are not providing any service. After this i had contacted amazon for this issue and they told me to buy a sevice denied letter. The service center is not providing me the service denied letter. I am not getting any service from amazon or red mi.

Imei 1- [protected]
Imei 2- [protected]

Order no[protected]