Amazon India Complaints & Reviews

This is regarding my order with order id[protected]. The product which i had received was damaged. It had many scratches on the back side of the watch and the belt of the watch also has many scratches. Due to which i had ordered replacement for the same but when the replacement came the delivery boy refused to take my return. I asked the delivery boy to wait for a minute so that i can connect the call to customer care but the person refused. Later i had a word with senior executive from esclation team and he had promised me that the pick up will be done by 06/11/2019. But till date the pick up has been not done. When i contact the customer care they say that leadership team is going to call me within 24 hr but till now leadership team has not contacted and even the pick up has been also not completed.

I’m order on 8/11/2019 it’s supposed to delivery on sunday 10/11/2019
But i refused to get device
Now finally nokia 6.2 black not cancelled more then 3days but rescheduled for delivery same product, now agent saying me went again 48hrs.

I have purchased a product but payment has not been yet.
I have purchased the product from 15 th october and amozone service team is not responsing properly. I have paid threw credit card and team was saying i have also refund that amount but i don't get the money any amount from there side.
My amount is 699 rs.
I want refund my amont till date.

I ordered for costco so italiana whole cut shoes, i was delivered a different shoe from what i ordered, as such i asked for cancellation on the same day ie 10th november when i recieved the product. The amazon site shows that the product is on its way.. This was similarly done to me last year and i never got the refund. I think this company is adopting an easier way to cheat people. I want to take action against amazon, please provide a remedy. I am enclosing the invoice costoso italiano black leather formal wholecut dress shoes for men (9.5) https://www.amazon.in/dp/B07TY5X17F/ref=cm_sw_r_cp_api_i_X8HYDbZY88W52

I had placed an order around a month back for fitness equipment through amazon.

Upon noticing that i have entered the wrong address i contacted the seller over email, amazon over call and the shipment company to try and change it to the new one. I was told that is not possible and to cancel the order and place a new order.

I did exactly that and the screen showed that my refund is approved, over the next few days, the order was attempted to be delivered at the wrong address, twice been after me canceling it.

Then i connected to your chat and call team which then told me that there is a technical issue and my refund will hit my account on the 24th of september, it didn't happen so i called again, i was told it will happen on 26 and that dint happen either and then the 28th and that also dint happen,

By then i had a lost all cool that i could keep as a customer and also let me point out - in the interim of this struggle that i made, no one contacted me, the seller never responded and amazon shredded duty by saying its a seller fulfilled order - to which i yet don't know what is my fault.

I then proceeded to try again, because it's my money, and there was an atoz claim filled to which - i get a hilarious email asking me to return the product to the merchant, which only shows that all the previous information was a lie and that the seller claims he delivered the product - & i did reply to that email very gently and i got no resolution -

Which then bring me to the epitome of frustration and i spoke to a advisor who says my atoz claim was canceled which should not have happened - that's what he said - and then gave me this email id to which for the last 2 days i thought not to mail - but then i decided to make an effort and get my money back

So to whomsoever this may concern - kindly put an end to my frustration and either refund the money to my account - or tell me that it won't happen and to stop trying - i rather lose my money now then my patience over a mistake i did not make.

I have been promised over 14 times on different calls that my resolution will be resolved.
My call was disconnected today as i was adamant on my refund

I purchased redmi note 8 pro and i was having offer that you will get 500rs cash back as amazon pay cashback if you purchase between 20th october to 25th october. I purchased redmi note 8 pro on 22nd october. I got product on 25th october i called the customer care you are fulfilled all terms and conditions you will get cashback within 14 business days but when i called today they are giving differant execuses like this product is not eligible and the ASI code is not eligible while on terms and condtions there is no any type of information like this please help me in this matter
My order id is[protected]
My contact no is [protected]

(01):-refund of rs 699 rupees iniciated by amazon india online shoping company on dated - 27/10/2019, with the reference number-850751. But that money is not deposited by you till now...
(02):-refund of rs 249 rupees iniciated by amazon india online shoping company with the reference number-850751. But that money is not deposited by you till now...
(03):-refund of rs 399 rupees iniciated by amazon india online shoping company with the reference number-328154. But that money is not deposited by you till now...

I have ordered, Priish® I7s Sound Wireless Bluetooth Earphone Earbud Portable Headphone Handsfree Sports Running Sweatproof Compatible iOS Android Smartphone Active Noise Cancellation & Charging Case (Black/White)
Sold by: Priish...From Amazon.

They have delivered the product on 29th September, 2019 after 23 days in damaged condition, the day when I have received 23 October I launched the refund request, but nor pickup done neither my refund came.

for this I talked 7 different Amazon executive, Madhu, Neha, Amit, and today Prachi.
every one is saying that he will arrange the rescheduled the pickup which will be done in 72 and you will get refund, But now today is 11/11/2019.
and She is saying its my call to go for legal, they are not ready to pay my money back.

I purchased a mobile phone from Amazon Order Id #[protected]
on 28 September 2019 and it was Out for delivery on 30th September 2019, but at the time of delivery the delivery person was not able to find my product and informed me that he will check the product in his office and delivery it the next day, Next day again the product was showing out for delivery but at the end of the day it updated the status as delivered on 01st October.
I called the delivery person and asked informed him that i have not received the order but it is showing delivered he told me that he will check with his delivery office and inform me, the next day i chased him again but he said that the product is not in office and i should raise a complaint with Amazon custoumer care.
I called Amazon custoumer care and raised the issue with them and they said that they will investigate the matter and let mw know in 3 days,
again after 3 days i called the custoumer care and asked them for an update but they said that they tried to call me but i did not pick up the call (Which is not true) i asked them to add an alternate number also so that if thet are not able to reach on primary number then they can reach on alternate no, they asked me to wait for 3 more days and they will resolve the matter,
I called them again after 3-4 days but again they said that they were trying to call me but i did not pick up the call on both the number (which again is lie).
they again asked me to call after 3 days and the process is going on like this but i am not getting any resolution to it.
Please help me to get my product or issue me a refund.
My 11000 Rs is stuck because of their stupid service.
I have attached few screenshot for more info.

I had received damaged goods (koots cobwebs jala brooms) ordered on amazon India app. Immediately I submitted return goods on amazon. They messaged collection of goods on friday, 8th nov between 7am to 1pm but so far goods not been collected. I have submitted call request on amazon customer care but so far no call received from amazon. It's very frustrating. Dont know how else to cyc amazon so the damaged goods collected and my money refunded....

Amazon has unnecessary locked my account, and even after sending all my documents which they have requested, nothing is happening since 4-5 days now.
I have recently paid 999 for the prime membership, which i am not able to view because of them.

I know they will not unlock my account, because the customer care team and the accounts team are totally useless.
When i called the customer care executive, he kept...

Tracking number : [protected]. I ordered the product on 30th oct'19 and amazon assured me that it would be delivered by 9th of november 19. Seeing maximum delivery time i ordered it.

Now to my surprise again it is changing delivery days from 11 to 14th nov19. Though i asked customer care team they say they would escalate but not nothing happened.

Very poor service. They are wasting customer plans as i have to go to native place. Its partner ecomm doing rounds with that in hyderabad from one center to another center. I am attaching their tract for your reference.

Ordered mcp deluxe personal manual analog weighing scale upto 130 kgs capacity for human body weight machine (Mechanical weighing machine) through amazon app on 08/11/2019 for rs745.0. But till now it has not been dispatched. Did not provide me refund when cancelled three weeks before. Still order is showing waiting for shipment.

Order number #[protected]...

I placed an order for mop on 9th of this month as per the price shown on the website for it

Price was 979 rupees but my account has been deducted with 1299rupees.

I understand there might be some technical problem

So i tried to contact customer care cell

But till now all lines are busy this is a very unexpected and careless attitude from an international firm

I request you to please look into the matter at your earliest otherwise i'll be compelled to knock the doors of consumer forum 😡

I cancelled my order on[protected] but Amount 305Rs not refund to my account but in Amazon app showing Refund initiated on[protected] but nothing credited to my account. Please solve this issue.

Name: sagabala thejo madhavi
A/c: [protected]
Refund reference no:[protected]
Bank name: indian bank

Refund not processed
In my bank account.
Please help me out of that.
I ordered it on 17 october 2019.
Replaced the item, they told to wait for few more days and now they are telling to to submit a complaint using charge dispute form, i don't know whether it will work.
If...

I ordered realme u1 phone (3gb ram +64gb) phone on 22.10.2019 and i cancelled the order on[protected] afternoon 3 pm and amazon initiated refund process i called amazon and asked about refund money they said they will refund in 3-4 business days on 26.10.2019 i got mail from amazon about refund they gave a reference no. And i waited for bank response its 8th nov still refund money is not credited from bank and i called amazon daily about refund money they said refund process has completed from them just bank will credit in 3-5 business days still no money received till now my amazon reference no - cs[protected] please help me

I have ordered the product in diwali sale and availed option of rescheduling the delivery but i got calls on weekends insisting on taking the delivery,, and i told them that i rescheduled to another day. But i didn't get the product on rescheduled day. This happened twice despite raising complaints with amazon customer care executives. Then one day a customer executive (Vishnu singh) told me that i will be refunded with differential amount once i get delivery of new order and he told me he will call me to ensure that i will get refund so i placed new order. But he didn't call me on delivery date and on talking with another customer executive, she told me that it was not at all updated about refund, and she can't help me.

I had ordered coller mike from amazon india e-commerce site. But product not receive yet to me. I had paid money already by online payment method.
I am suffering economical loss because of product late...

I want my product and 50, 000/- compensation also.

Order detail...
Fedus 3.5mm clip on mini lapel lavalier
Order no.[protected]

To,
The chief branch manager
State bank of india
Siswa bazar branch,
Ifsc code sbin0001664

Subject: charge dispute "refund issue"

Dear sir

A refund of 236.55 rupees was successfully processed on 30 oct 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have confirmed with amazon and they have successfully processed the refund.

Your refund reference #[protected]
Kindly help me.