Amazon India Complaints & Reviews

My order no is - #[protected]
They are saying that refund had been initiated on 26th june and is successful but still not reflecting in my account. When i called customer care, they are telling me to contact my bank but when i called the bank (Citi bank) they are asking for 23 digit arn number but amazon is giving me a different refund reference number.
No one is giving my money back

Date of incident-26 june 2019

[protected]@gmail.com

I, tinu Thomas purchased a wheel chair from chaitanya care through amazon coasted RS. 9750 for my father who is bedridden at my home in Kerala in 2018. within one year it is broken and and cannot be used at all now.
I have mailed this issue to amazon and seller 4 or 5 times but nobody responded yet.
i have attached photos of pay bill and broken wheelchair to this mail
so I request you to give solution to this issue such as refund the money or exchange the item

thanks in advance
by
tinu thomas

Hi,

I ordered a headphone from amazon.
I received unboxed headphone (Company packing was opened and repacked) so, i request to return the product. They hold my return request for 6 days. I have to follow up for 4 time and last they rejected it without any reason.

Requesting for return the product and refund the amount.
Also, pay loyalty for the time (Avg 15 min for each call) i wasted with amazon support.

Order #[protected]
Item: boult audio probass curve neckband

I had ordered a dress for my wife having order #[protected] but the item has not yet delivered despite getting call from delivery boy yesterday i.e. on 23.07.19 that the same shall be delivered at night around 9.00 pm. After tracking the same with id[protected] it is seen the item cannot be delivered since the delivery boy failed to contact customer. This is absolute nonsense and wrong information provided by the delivery boy. The item has not yet been delivered and the way such a reputed company like Amazon has unprofessionally doing business through some equally unprofessional and poor logistic company is very disheartening for customers.

To me Amazon is the worst online agency till date in India. Need to improve their service seriously.

I have purchased a laptop which was scheduled to be delivered on 22 nd july, but due to some personal reasons i rescheduled the delivery to a later date on 25th july, but suddenly amazon had cancelled my order with no prior intimation. Also, i had booked the laptop during the offer period with exchange offer.
This kind of experience is not acceptable from amazon who is known for its customer centric approach.
Please look into the situation as soon as possible and ensure that the product is delivered on time.

Order #[protected] for 5x Quantum QHM630 Portable Laptop/Desktop Speaker (Multicolor)
Promised date was 15/07/2019. As per tracking package reached Hyderabad on 12/07/2019.
My problem is they have not delivered and no information from your side.
I called customer service number of times and they say the same thing which i see in the tracking. I talked to your escalation team 4 times and was promised a call back. All this info is when i call your customer care.
Finally yesterday Your Escalation team says we cannot deliver and only option is refund. I argued that when this mess was created from your side why i should be suffering and what penality are you guys from Amazon paying. I was promised a call back and till now nothing has happened.
What am i supposed to do now.

I order a fostelo westside women's handbag (Maroon) on[protected]. Order number[protected]. Address south ananda pally (Subash sangha clab) (Airtel banking point) p. O - purba putiary, p. S - regent park. Kolkata - 700093 phone number: [protected].

I have now returned to not understand the address shown but the shift man never called me. So i want to get back to this address, office of the district magistrate. South 24-parganas. New administrative building.8th floor. Mid-day-meal section. Kolkata -700027 phone number: [protected].

I have not received my refund yet. It would be kind if you deposit my refund into my account   replace all

I ordered "vivo v15 (Aqua blue, 6gb ram, 64gb storage) with no cost emi/additional exchange offers" from amazon.in with mobile application on 15th july 09:09 pm and my order id is[protected] paid total amount 13310.90 by my hdfc credit card *-9847 after all discount and in exchange of my iphone 5s. But i received vivo y12 on 17th of july which cost only approx 12000 inr. I register my complaint to amazon customer care they said send me all photos and videos and wait 4-5 days i send all the product photos and unboxing videos too but after 5 days when i call them they said they deliver right product they cant help me out. Please help me out in this case and resolve the issue as i become a victim of giant amazon fraudulent.
Thanks

Boat rokerzz 255 sports bluetooth wireless earphone - amazon, i bought this by mistake, then i return this product but my payment is not refunded by bank. please refund immediately. order date - 13 july 2019. order #[protected] . order cancel date 15 july 2019. payment refunded by amazon but not refund by bank, why ? . please refund it.

My order id:[protected]

Product name : elica chimney

Date of order: 8th july

Issue: product is damaged device is completely bent hence request for return. It's being 7 days no one has responded for return. I will be moving to consumer court and file case with my attorney if return is not happening as soon as possible.

When i checked my return history it shows, pick attempted but no one has called me for the return and i did not received any message. I'm not happy with false information.

I'm attaching the defective item screen shots. I will also be placing the item in social platform and request not to purchase any amazon brand.

I call you every day for pickup, and everyone assuring me pick up will be initiated within 48 hours but no one has contacted me for return.

I did not received call for return as promised.

I was waiting for the whole day but no one has called me late night after 9 pm i received a message that our executive was unable to pick your which is a fake message

Hello,

I returned a book 2 months ago and have been waiting for my refund. I paid the shipping as well and the refund never came.

Now after calling them multiple times, my account has been put on hold by amazon and even after multiple calls it hasn't been resolved. Every time they tell me that the account team will email me but i never receive an email.

Now without being able to login, i can't see the refund status.

My email id: gaurav. [protected]@gmail.com

I am frustrated!!

I have ordered a led tv on amazon, which was delivered on time. Installation service was booked and scheduled on 21st july, when the technician opened the box for accessories which was with tv was not compatible, as tv is bigger size and the wall mount board is very small size.in between the service provider called and insisted me to buy accessories from the technician.
I ha6 informed the same to amazon, they asked me get service reports from the technician, however the service provider manager called and confirmed that there is no service card provided by amazon to them nor they make any reports.
All information were step by step updated to amazon. They asked me to share the pic6of tv board and the wall mount board. I sent to them. They s scheduled a visit by the technician to verify the issue to resolve, on 23rd 10 am to 12 pm, however i have found the technician mobile number was not working and out of service.
I have not recieved any call nor attended by the technician.
During the period had multiple mails and calls happened, but no single calls received from amazon for any update.
I have attached the mail, request number technician details here with.
Now i have called ama6 and raised again a request for resolution.
Till now i have not even able to check the tv whether is working or not, but unfortunately due to non installation i am unable to do.
Now i am really wondering if by any chance tv is not working, then amazon may easily say that my return period got over by 29th july which is date.

Whenever i am calling customer care of amazon is saying that service is from vendor, so i have to connect with vendor.

If that case how then amazon is running the market if the responsibility is with customers to reach the vendor? What is amazon role? Only to sale the product? Who's ownership to ensure end to end service delivery??

I request to consumer to en

Hi i have ordered two bags from amazon india. It is showing it has been delivered on my office address around 11:46 am while my shift starts at 01:30 on 8th of july 2019. I have called up courier guy he was not answering my calls that's why i logged a complaint in customer care. Now they said investigation team has investigated from their end and the product is delivered to me on 11:46 am. Which is simply not possible as i challenged them to investigate properly even they could check buildings cctv so that they get to know about the time i entered into the building. The product is not deleiverd yet but the customer care is failed to resolve the problem and even customer can not contact investigation team from their end.
Please help me with this. As customer care executive clearly told me to forget about the money or products.

My amazon account registered number [protected]. E-mail [protected]@gmail.com name sathishkumar i ordered few items from my amazon account with amazon pay balance (Rs.23000/-) and rest of the amount paid by my amazon gift card.

But my order was cancelled each time i order. Regarding same i contacted customer care past 30 days and they assured me that after verification from accounts team my account will we unblock and i can operate my account as before. Daily told same but no response my mail

Now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my payment card statement with my billing address to[protected].

I was asked to send payment card statement with billing address, registered mail id, registered mobile no. I sent all these details to account verification mail id. Iam not able to fax because our banker told no fax machine our bank. Then only i am sending trough mail. The details already informed accounts team. Our banker also ready to send a mail but account specialist team is not response for mail

Again my account is on hold due to address verification has received. On reply of my mail. Amazon asked sent me mail "our attempts to verify the billing address and card details for your order have been unsuccessful. Please arrange for the issuing bank of this card to send this information to our secure fax line:

- the billing name and address associated with the card
- the last 2 digits of the payment card"
These details with card statement was already sent to their fax.

So now i am left with no means to use my own rs. 23000/- in my amazon account, since my account is locked and no way to contact the amazon team which blocked my account.

Kindly unblock my account or refund my son amazon pay balance to gift card or my account

Hello
i am prashant a shah
i have ordered 3 bottles of Aimil BGR-34 (containing 100 tablets each bottle)on www.amazon.in
Order id:[protected]

I have ordered online on www.amazon.in 3 bottles of this product on 18/07/2019 but amazon delivered one bottle on 23/07/2019 at 1:44 p.m. and took full amount of rs.1182/-. I have received only one bottle instead of 3 bottles.In invoice Qty mentioned 3 but when i open the box only one bottle is there. further it is also inform to your good self that the box i received it self is too small and it's capacity is of containing only one bottle. there is no more space for rest of other two bottles. photo of box as well as invoice and print screen of my order is attached herewith company has cheated me and now it's customer care service is not responding at all.I am helpless and my money is gone.
it is my humble request to you that please refund my account or else delivered my remaining products.

I have ordered Samsonite bag on[protected] and paid the amount in advance through my bank. delivery date was 25 june to 1st july.
But till 6th july no intimation was there regarding my bag so I send a message to amazon to inquire about my product
on 7th july I recd. a mail and demanding KYC a proof of identification for custom clearance. there was a promise of fast delivery also, after giving this personal information but neither bag nor any other information related to it recd.
on 10th of july again I sent a message to enquire and recd. reply on 11th july where amazon told that KYC is being recd. and product will be delivered within 5 - 7 working days
on 19th july I called amazon about the product they told by Monday (22nd July) you will receive the product.
on 23rd July Tuesday again I call to enquire about the product as no intimation or delivery details updated on the app.
In this conversation they told as product is delayed and they don't have any information where the product is, so we are refunding your amount.
In this whole dealing with amazon I loose my trust for amazon there was only mental trauma for me for more then 1 month, but no support from amazon was there.
I order to amazon I don't know the seller for me amazon cheated me by making false promises to me.
I have a proof of their false promises again and again

They Demanded KYC on 7th July saying the product is at Bombay custom clearance whereas the tracking id no.[protected] showed that the product was delivered from NewYork on 19th July then how should I trust amazon

My product boat 225 wireless headset. I ordered on 16/7/19 l. My delivery date 17/7/19.. But i don't receive my product.. But the delivery person marked as my product delivered.. I had my many call to amazon customesr care.. But they can't response about my complaint.. Finnaly i registered complaint to here.. Please resolve my above concern. Please provide us to valide information about my concerns..

My bank statement shows two (2) charges of $13.93 from amazon prime -
Amzn.com/bill wa s[protected] card 3416, that i did not authorize. I'm contacting my bank to undergo fraud complaint, i'am hoping to get this resolved. I am not happy that your company would take advantage in this manner. If i can not get a resolution to this issue, i will not speak favorably about amazon and would not want to patronize your company ever again.

Sir i ordered a headphone it costs 749 on[protected] but they cancelled my order and then they said your refund will be credit in your account with in 5 days. 5 days are over now they said that you can't get your refund. They cheated me kindly please help me sir