Amazon India Complaints & Reviews

I placed few orders in amazon prime. I subscribed to prime to buy products on prime day which was there for 2 days.15th and 16th july 2019. I placed few orders with online payment and few with cod.
Delivery boy came around 10am, didn't even wait until i check the products that i have ordered and for which product i need to pay the amount in cash. He immediately took the product and left saying that he has many deliveries today. I asked him to wait to check the order that i received and will give the money after checking.
He immediately left and cancelled the order saying that i cancelled and denied to accept the product.
Who is responsible if the delivery boy cancels the delivery as he wishes?

I called to the customer service and they confirmed that product will be delivered today at any cost. But then in the evening at 4:27 pm i recieved a mail that i cancelled the product and denied to take the product. Which was cancelled by delivery boy and not me.
Don't you give time to check the order and pay accordingly. Customer has to give the money without even prior check. I bought products with offer. And now i'm at loss. I called customer service again in the evening after the order is cancelled by delivery boy. Spoke for about one hour with kranthi customer service and finally managed to talk to the delivery boy in conference and delivery boy said that he reached home at 5:30 pm and gave some mobile number saying that his supervisor will deliver the product. Customer service - kranthi even requested him to deliver the products at any cost that same day. He said the he would do. When i called back on the mobile number that they have given they didn't pick the call. I called customer service for the third time and they confirmed that they definitely deliver the product by 9pm but i didn't receive the product even after number of attempts.
The status is shown as products are shipped back to the seller.

Worst service ever. Delivery boys are worst.
What is the use for me to subscribe amazon prime and buy the products on prime day with quick delivery and offer price.

I don't understand why you record the calls and don't take any action upon it.

Now, customer service is asking me to buy the products again. Why should i buy for more price now? What is the purpose for me to subscribe to prime and buy the products on prime day for less price.? Which was cancelled by a delivery boy as he wishes. Provide an option to change atleast for the customer service after they receive feedback from customer to deliver the product. Not sure when my money will be refunded.

On the 10 th of june amazon has initiated the refund for the debit card till now i haven't received the refund. Refund reference no is 002316

Date :[protected]

Message from amazon

(Your refund of rs.1499.00 has been processed successfully on[protected]. The amount should reflect in your account by 6/14/2019.

The authorization code (Refund reference number) for the transaction is 002316.)

I ordered pampers monthly pack on 15th July 2019, on 17th July the delivery guy entered my society but without delivering he left, i got the message on my mobile, when i called him he said it is delivered, i said no. Then called customer service the lady called payal denied to lodge a complaint.my concern is without giving the product how can you mark it as delivered!! If it's a mistake I don't buy it.please do something on delivery service.

मैंने दिनांक[protected] को अपने नंबर पर एक 498 रुपये का रिचार्ज करवाया था जो कि गलत नंबर होने के कारण रिचार्ज किसी और नंबर पर हो गया।
जो की मैंने उपरोक्त रिचार्ज अमेज़न से करवाया।
यह कि अब मैं रिचार्ज का रिफंड चाहता हूं।
यह कि मैंने जब अमेज़न केअर से बात की तो उनका जवाब था कि वह इस बारे में कुछ नही कर सकते और आप अपने ओपरेटर से बात कीजिये और मेरे सिम ऑपरेटर जिओ केअर से बात करने पर उन्होंने कहा कि वे इस बारे में कुछ नहीं कर सकते और मुझे अपशब्द कहे।
जो कि कोई संतोषजनक जवाब नहीं था।
अतः जनाब से अनुरोध है कि मेरी दरखास्त दफ्तर दाखिल की जावे और दोषिगंन पर सख्त से सख्त कार्यवाही की जावे।
धन्यावाद।

I got message or email today (17th july 2019) at 11:52 a. M that the product has been delivered but that's a lie. I have called the delivery person he confirm my address. The delivery person trying to make fool. He asking sir ghar kha hai apka, kaise pauchna hai, number apka nhi lag rha tha maine 10 se jyada baar call kia bla bla bla...
I got message also package was handed directly to the customer. Amazon is totally fraud.

With reference to order number :[protected] order date: 11.10.2018 product name : kharidiyebasic zebronics motherboard combo h55 intel core i5-1st gen processor with 2 gb ddr3 ram intel fan | b07dh95wdc (I5 — 1st gen 2 gb ddr3 ram) i do hereby inform you that i have purchased the above product from www.amazon.in and when i tried to use the product it was found defective and then i contact amazon customer care through amazon chat and they told me to contact the seller. So i contact the seller pawan kumar tulsian, tulsian's kharidiye private limited, r18-19, basementpul, prahladpur, new delhi-110044 pan no: abqpt4993g gst registration no: 07abqpt4993g1zu and the seller replied through amazon message as follows : from: kharidiye dot com 12:49 11/12 order id :[protected] ohh sorry to hear that we can replace the defective part, kindly send it back to our address for replacement then i again contact the amazon customer care through amazon chat and the representative of amazon.in told me to send the product to the seller through any courier and amazon will pay you the courier fee when seller will receive the product. Also they told me that i'll get either full refund or product replacement. Thus, immediately the product was sent by me through speed post with tracking id ew[protected]in dated 14.11.18 on 15.30 with fee rs. 94.40. It is very regretted to inform you that as soon as i received the message from indian speed post that the seller received the product i contact the seller through amazon message section and the seller acknowledged that they have received the product but when i told them to replace or full refund my money they never replied. I contact many times to the seller but they never replied. After this each and every time from the past 4 months whenever i contact the amazon customer care they only replied that i'll get either full refund or full replacement for the product please wait for 5 more days.in this way i was not only harassed many many times till now but also www.amazon.in cheated me. Therefore, i was cheated by www.amazon.in as i have not yet received my full money back instead of returning the product to the seller of amazon. Please take necessary action against amazon.in so that i can receive my full money back for the defective product at the earliest.

The delivery boy named balu's behaviour was very very rude when he came to deliver conditioner at d 305 sobha oman topaz, sarjapur main road, bangalore 560102. He used rude words like "to help with you". This is just for the simple reason that i did not have change with me. He has not having any change to give which is not acceptable.
Please take strict action against him so that other customers do not face similar problems.

Frustrated due to delay in delivery!! ☹

I have ordered my mobile (Order #[protected] from amazon prime day on 15th july 2019 and being a prime member delivery was guaranteed on the 16th july 2019. Still it is not delivered.

Due to mobile exchange offer i have formatted my mobile on 15th july 2019 to handover the delivery boy, due to which i have lost all my contacts and apps required for my day to day activities. Still the mobile phone has not being delivered to my address as requested.

Very poor exhibition of customer support.. Need to improve the service and provide me reimbursement for getting mental harassment faced due to the same.

Amazon.com
Amazon.in

I've just got this message-

Txn of inr 928.08 done on acct xxxxx on 17-jul-19. Info: vsi*amazon pr. Avbl bal:inr xxxx. Call 18002662 for dispute or sms block 435 to [protected]

What the hell! Why is any of this getting deducted from my account. No otp, no permission granted, nothing! These complaints are all over internet from a huge number of people. Is anybody even getting their refund for these unknown charges amazon is levying.

My account is on amazon.in and i want my money back in my account. I've been trying your customer care call number but the call is not getting connected. Give me a solution as soon as possible!

Sir my self saheb abdullah my accounts blocked today, i'm unable to use my pay balace still. Please make sure to unblocked my account, i have raised a complaint about it before no body listens here to me i am feeling very disapointed. Also please unhold my account

Account information

Number - [protected]
Name - saheb abdullah
Email - [protected]@mail.com

I have ordered a product from amazon india online with order #[protected]. I waited for about a month and started following with amazon. Finally i got a reply saying that, the product was delivered to mr. Shirke. They shared me evidence of same.
I have inquired at our premises about mr. Shirke but i don't see anyone.
Said order is not reached to me yet and i have wasted money.
Request you to do needful so that, i can receive the order.

I cannot login in my account. After entering password it says incorrect password. They say it's on hold. I have no problem in that but i have money in my amazon pay. They just return my money i only want this. It's been there from two months. What's the problem in giving my money back. I have not taken any thing from them. My account is with number [protected].

I am daleep saini my account number [protected] and card number is [protected]. I did shopping from 19 may of rupees 850.67 by my account debit card.
They initiated 23may.
Refund reference number is[protected]. But still i didn't get any refund. Branch bank is refusing to help. Ki
They are not giving charge dispute form.
They are refusing to give it.
Please response shortly.
Thanks

My product is portronics por bluetooth wireless headset.
The ordered as been got cancelled on 5th july, 2019 and the money was deducted. But now the money is not credited in my bank account. My account is in indian bank in borivali (E) branch.
This is for your reference so you can help me to refund the amount. The authorization code (Refund reference number) for transaction is[protected].
If you want to contact me do mail me on [protected]@gmail.com

Dear sir,
My name is NILESH SUTARIYA email id is S.[protected]@GMAIL.COM which is registered with Amazon. My Amazon account is locked i don't know exact reason why my account is locked . I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in and [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but i haven't use credit card.

Date of incident :[protected],
client name: vivek kapoor,
client mobile: [protected],
incident: Amazon admin representative asked to share details of credit card as per attached screenshot from mobile to activate the account. And, ultimately denied access to Amazon platform.
Necessary action to be taken against Amazon India for demanding details related to credit cards/ banks which are strictly prohibited as per RBI Policy.

It’s was very worst experience with amazon with this product i ordered 90cm elica chimney paid around 15000 to amazon but i received 60cm chimney same day elica server guy installed i looses around 3000 after raises investigate complaint and chasing amazon more than 10 day i end up with loose bcz of poor response from amazon. It’s very clear how this ppl are cheating us doing smart play offer to us. Showing offer one product and give low price product
My suggestion is always not to buy experience product in amazon

I have bought water heater and returned it for refund for defective.i had received the following message, You've already requested a return of this item
Refund issued
₹ 9, 999.00 refund issued on Jul 7, 2019.
Return received on: Jul 7, 2019.
Refund reference number[protected].
They in formed me to contact my indian bank customer care to find the refund amount. Kindly take necessary action please

I have ordered a veldt grape plant on the basis of cash on delivery.
I didnt received the package yet but i got this message from amazon that the product is delivered.
Something has done between the source and the destination and the company is responsible for this. Please find it an imnediatr solution for this problem and i dont want this lately delivered package!!

I have recharge the payment for my dth cable however the order got cancelled.
As per the amazon
I have received the mail from the amazon team stating
"our billing team has confirmed that we’ve issued a refund to your original payment method / bank account for rs. 304 on 2 july 2019. The amount should reflect in your bank account statement or credit c"ard statement after refund date + 5 business days the reference number for the refund is reference number provided: 75503729184030996937036, "

However as per the bank statement i haven't received the due balance from your bank of rupees 304.

I request your team to look into it asap.