Amazon India Complaints & Reviews

Amazon mobile number [protected]
Email - [protected]@gmail.com
Name - raj
Default address - behjam road near bajrang cycle store lakhimpur kheri (Up)
Pin code -262701
Sir, my amazon a/c without any reason on hold i calling to amazon customer care many times but every time tell me please wait for 24 hour my amazon account wallet have 700 rupess i want my money back please help me sir

I have cancelled one of my order on[protected]. And i got an message from amazon your refund was success. But when i checked my account i didn't get my money in my account. I have contacted with amazon personal through customer support but they gave me some random number ask me to solve the issue. They behave like they are not at all responsible for refund. Please go through the issue and solve the issue as soon as possible

Dear chitralekha,

Please look the below trail mail hope you are understand.

I want put a complain regarding my order id. #[protected]

I have purchased cellbell tempered glass 25days before still i'm not getting any cash back in my wallet, however already talked with your chat support executives but did not resolve the issue.

Please arrange the call back from higher escalation team so that i can discuss with them also i want to complainsetaion because why i'm facing with your seller, they did fullfill their commitment.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

On sat, 27 jul 2019, 7:43 a. M., wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

Thank you for contacting amazon customer service. We are glad to assist you today.

I'm sorry, but i wasn't able to determine exactly what kind of assistance you need from your e-mail message.

Since we do not want to provide you any resolution on the basis of assumption so in order to serve you better we would appreciate if you can elaborate your inquiry and provide more specific information, by writing back to us.

You can find most frequent customer queries at our help section:

http://www.amazon.in/help

We appreciate your understanding and hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Chitralekha m
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
Your feedback is helping us build earth's most customer-centric company.

Download amazon app and shop anytime, anywhere www.amazon.in/apps

Original message
Sanjoy khatua has sent you an email via gmail confidential mode:

Gmail logo fwd: your amazon.in order of cellbell (R) tempered glass...#cash back not received

This message was sent on jul 26, 2019 at 3:16:05 pm pdt
You can open it by clicking the link below. This link will only work for [protected]@amazon.in.

View the email

Gmail confidential mode gives you more control over the messages you send. The sender may have chosen to set an expiration time, disable printing or forwarding, or track access to this message. Learn more
Gmail: email by google
Use is subject to the google privacy policy
Google llc, 1600 amphitheatre parkway, mountain view, ca 94043, usa
You have received this message because someone sent you an email via gm
Ail confidential mode.
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Dear amazon team,

Please see the attachment so that you can understand my concern which was i have not received my cashback.

I have already talked with chat support executive but they are not gave any such information, however i've facing lots of issued.

Please escalated this matter to concern department and as soon as possible refund my money as a goodwill gesture and com also nothing more esle.

No one can take action on same. Please escalated this matter to concern department and as soon as possible call back my number before 1pm.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

— forwarded message —
From: amazon.in
Date: thu, 11 jul 2019, 12:16 a. M.
Subject: your amazon.in order of cellbell® tempered glass...
To:

Amazon.in your orders | your account | amazon.in
Order confirmation
Order #[protected]
Hello sanjoy khatua,
Thank you for your order. We’ll send a confirmation when your order ships. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit your orders on amazon.in.

Arriving:
Friday, july 12

Your shipping speed:
One-day delivery at rs. 100. Free with prime

View or manage order
Your order will be sent to:
Sanjoy khatua
Ward no. 28, opposite tubell no.18, 3rd floor
Jharsha village
Gurugram, haryana 122003
India

Order details
Order #[protected]
Placed on wednesday, july 10, 2019
Cellbell® tempered glass screen protector for samsung galaxy j7 (2015) with free installation kit
Electronics
Sold by: bagtag india
Fulfilled by amazon
Rs.219.00
Item subtotal: rs.219.00
Shipping & handling: rs.0.00
Amazon pay balance: -rs.50.00
Order total: rs.169.00
Need to make changes to your order? Visit our help page for more information.

If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free amazon app.

Some products have a limited quantity available for purchase. Please see the product’s detail page for the available quantity. Any orders which exceed this quantity will be automatically canceled.

We hope to see you again soon.
Amazon.in

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This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Hello,

This is an automatic e-mail to confirm we've received your e-mail and a customer service associate
Will be in touch within the next 6 hours.in the meantime, please visit
Our help pages:
https://www.amazon.in/help

Please note: this e-mail was sent from a notification-only address that can't accept incoming
E-mail. Please don't reply to this message.

Regards,
Customer service department
Amazon.in

Dear team,

Please check my below trailing mail and take action accordingly with your mailing team member (Chitralekha, sunita), they did not properly in my mail ✉ simply sending copy paste messages, what the hell man???

I'm still having the concern and the solution which we have proposed is not at all best possible solution from your end. Looking for your response on this, please. Help me with some sort of assistance in reducing cost at least as i cannot wait longer. I have been communicating the same thing to you from the day one that the product is not tempered by anyone. It is a product quality issue. I have been even informed that there will be another engineer coming for the inspection but this has still not done.

I'm happy to escalate it. Can you help with the concern team contact details at least? I'm not getting any proper response from your team.. There are so much of ambiguity in conversation. As stated earlier i have never faced any issues with my other amazon product. You should be understanding my concern and should be helping me instead of sending the same emails all the time. I'm fade up with the same response all time. What is the best possible solution according to amazon management. Can you please share that in email. Please do not add any unnecessary statements in it as i know you do not value your customer. I just don't want to talk about amazon anymore.

Note: — here am sharing my bitter experience with amazon, to create awareness
About the fraudulent works done by total amazon team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

*!*such is the pathetic situation!*

*it's a totally miss managed service that amazon is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional amazon service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the amazon
Service. *
2. *what a beautiful solution! *
3. *amazon management can you please tell me???*

I m still suffering to get the resolution on this. On amazon side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with
Amazon all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against amazon team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by amazon executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone

— forward messages —

On sat, 27 jul 2019, 10:04 a. M. Amazon.in, wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm sorry, but i wasn't able to determine exactly what kind of assistance you need from your e-mail message. We would appreciate if you can elaborate your inquiry and provide more specific information, by contacting us. This will help us serve you better.

Should you require any additional information or assistance, please feel free to contact us back using the link below. We will be more than happy to help you.

https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu

We appreciate your understanding and hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sunita
Amazon.in
Thank you for your inquiry. Did i solve your problem?
Yes no
Your feedback is helping us build earth's most customer-centric company.

Download amazon app and shop anytime, anywhere www.amazon.in/apps

Need more help?
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Original message
Sanjoy khatua has sent you an email via gmail confidential mode:fw: re: your amazon.in order #[protected]this message was sent on jul 26, 2019 at 9:30:52 pm pdtyou can open it by clicking the link below. This link will only work for [protected]@amazon.in. View the emailgmail confidential mode gives you more control over the messages you send. The sender may have chosen to set an expiration time, disable printing or forwarding, or track access to this message. Learn moregmail: email by googleuse is subject to the google privacy policygoogle llc, 1600 amphitheatre parkway, mountain view, ca 94043, usayou have received this message because someone sent you an email via gmail confidential mode.
Show quoted text

I have place an order on amazon on 15.07.2019 and payment done at the time of order. And i have a update from amazon in site on 20.07.2019 the product was delivered. I have conformed with my family membered they told item not received then i called to amazon executive gien complaint about this issue then he told me please wait up to 22.07.2019 item will be delivered with in time but item not received and status also not changed about the product and again i called to amazon team on 22.07.2019 evening 9 pm they told me please wait upto 25.07.2019 i have accepted that also after that on 25.07.19 i have enquired at the local courier office they did not get any mail or information from amazon and the delivery supervisor enquired the delivery boy he told me i have given parcel in wrong address and told to the that boy go and collect the product and deliver to my home and the delivery boy called me to come to their courier office and i went their checked the product product was opened. I called to amazon team again told them to replace the item they told me wait upto 26.07.2019 8 pm replacement will be accepted. I have waited upto 27.08.2019 morning 9 am but item repacement not accepted and again i called to amazon team they again told me sorry sir request not updated please wait up to 28.07.2019 and my replacement will expires on 01.08.2019 bcoz they not updated my delivery time also i have suffered alot with amazon service and false commitments so i donot have trust on amazon comapany i need justice above issue please help me on this my order is is order #[protected]

I ordered a fridge from amazon india on 16th july 2019. I still haven’t received it. I have called the company 10 times and emailed them 10 times. Yet no resolution. Every time i connect with them they will assure me resolution within 24hours. Nothing happens. They delivery boy called twice with scruples messages. I informed amazon about it. Yet it continues. I am being mislead and haven’t received my product or even an honest answer from amazon. I’m completely stressed and harassed over this since 19th july.

My name is dushyant dhavle and i had ordered zebronics zeb-axon bluetooth speaker of rs. 1350 in amazon on 08 july 2019 and after 15 july 2019 i returned this order due to personal reason. And on 19 july 2019.
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is ([protected]) and my bank account details given in below:

My bank account details

Bank name : sbi
Name : dushyant dhavle
A/c no : [protected]
Ifsc :sbin0010965
Branch: wadi, vadodara, gujarat
Thanks you sir

Today received a parcel on cod. Its price was 489. But delivery boy told that its 497. My mother told him its 489 but he argued again for rs 497. Then he took 500 rs and told he have no change is it legal? It is not matter of rs.11. Its matter of service you provide to your customer & rude and wrong behaviour with my mom... She is a senior citizen also facing problem of low vision.

Order no[protected]
Awb[protected]

Worst service by amazon & amazon fulfilled festival (Name) seller both cheat me this time they not delivered my product (Whirlpool 8 kg fully-automatic top loading washing machine (Stainwash ultra (N) 8.0 10 ymw, graphite, inbuilt heater) they automatic return my product to seller. I ordered a product on 15 july. Seller shipped product from gati courier services. Gati courier services not available at my pin code location. I call customer care amazon 25 july she told me don't worry. Product will delivered at 29 july.
Next day i track my product and i saw they return my product to seller. I again call customer care now he told me amazon don't resolve my problem he also told me we refund your amount and you placed again order. I asked him where is discount amount for new order he asked me amazon are not responsible for discount i am a prime customer of amazon since 2013. Now i never again purchase any product from amazon.in in future. I feel cheat form amazon. Never expected worst services from amazon. Amazon don't respect customer. They create false propaganda to invite to join prime membership for discount they play with emotionally. I also report this complaint on
https://consumerhelpline.gov.in
https://www.consumercomplaints.in/

I have purchased a pen drive of scan disk from amazon and paid rs. 293.57/- from my rupay debit card ending * 6965. The amazon service team has initiated the refund of the same with refund order number[protected], it's been 20 days still i i have not received the amount. The amazon team hassuggested me to file a compliant through this forum.
Request you to look in to the matter as early as possible.
Thank you

Hi,

I had ordered mi trimmer from amazon.in on 14th july its been now more than 12 days and product still in transit phase. Such a worst experience with amazon neither they are delivering the product nor they are initiating the refund of rs 1199.

Tracking id:[protected]
Order id:[protected]

Help me to get my product delivered asap.

Pathetic customer experience amazon you guys need to learn a lot from flipkart.

Thanks,
Jawad mahedi

Shubhangi gupta
12:11 pm (45 minutes ago)
To me

Hi subash,
​
Please be noted that your order has been canceled due to delay in sharing the kyc documents.
​
We have not received the same from the shipper.

Request you to please get in touch with the amazon for the refund.

Regards,
Shubhangi gupta
Import team
Delhivery cross border
Mobile/contact no: [protected]/ [protected]
www.delhivery.com
Tracking :- https://international.delhivery.com
On wed, 17 jul at 3:48 pm, subashblal wrote:
Awb no.[protected]. I will once again add that i have already given kyc details in jan8uary when my parcel from usa of jigsaw puzzles valued at approximately 10000rs was cleared. Thanks and hop-e action will be taken otherwise please cancel the item ordered. I cant bother to go through all this for something thats cheap. Thanks

Hi team,

I have order few product on amazon on date27/06/2019 and i have cancelled few product.

Date 27/06/2019
Lan 404ecfet680732
Purchase amount 5280
Partial cancel amount 2049+353+519=2921
Total limit refund 2921
Total need to pay [protected]=2359

Total they asked me to pay -2359

2. On date 27/06/2019 i have order again
Date 27/06/2019
Lan 404ecfet680732
Purchase amount 5280
Partial cancel amount 2049+353+519=2921
Total limit refund 2921
Total need to pay [protected]=2359

My total bill amount was rs 4154/- i need to pay, but my concern was the rest balance amount was not transferred rs-675 to bajaj they are giving wrong update.

Amazon takes my order on prime day sale. Ships the products when the products are in stock. Later i receive a message on the delivery date at around 6:50pm saying that delivery will be attempted today. No one attempts delivery and i do not even receive a call from the courier. The next day i receive a message : refund initiated and product returned. I contact amazon via chat, they say no one was there to receive the product. I ask them why i wasn't called by the delivery team, they ignore saying that it is returned and cannot be delivered and ask me to place a new order.
I loose a discount of about 1400 plus the prices of the products i ordered increase. The amount i paid was around 8000 and now i need to pay 10500. Means i face a total loss of 2500.
Later i contact amazon again via call... And to my surprise this time they say it couldnt be delivered because the product was damaged during transit (Double talks)... I ask them why not a replacement and why return the products. They say it must not be in stock with the seller. I tell them then how is it still listed by the same seller. They then reply saying that there are other priorities then replacement. Means replacement isn't an important aspect for them. I argue for compensation speaking to even seniors but still they refuse.
All they offer is 1 months extension of prime membership... Now why would i want that?? It doesn't even amount to 10% of the discount that i had received. Ridiculous.
I ask them you call this compensation???
From a customer's point of view would u consider it a compensation? He apologises saying that that is all they can offer.
Very very disappointing service from amazon. Never expected this from amazon. What was the point of prime sale if the prime customer didn't benefit from the prime day sale???
Order no.[protected]
Order date. 16.07.19

I received an order from Amazon on 24th July, 2019. It was a pet playhouse with an exercise wheel and bowls. The exercise wheel was not complete. It was missing parts, therefore lacking functionality, when I requested a replacement, i was told to send the order myself. I fail to understand why? They can deliver the order but not replace it themselves? Furthermore, their employees are not helpful at all. Please help me out. Also, the order was covered by prime delivery.

We have purchase sofa cum bed on[protected] in amazon, but unfortunately product are not proper, seller is adorn india ltd, we can contact the seller but seller not solve my complaint & last we can talk with amazon but not satisfy answer & seller denied the complaint. Both the party not solve the my problem. My complaint is dt is[protected] my order id [protected]-7271

Refer to my order
ORDER #[protected]
Item so far not delivered tracking closed
tracking id is fake
chat with customer care 3 times no solution demanded for immediate delivery but she was reluctant listen
The seller seems to be a cheater
unforunately i ub=nderstand amazon supporting them without resolve
Amazon twice assured that the seller will call back never happened
Required immediate action

My product was returned by your designated courier without contacting me although i had paid for it. Please order them to deliver the item to me early. They are defaming the repute of amazon and enhancing your expenses and my worries. The latest date of delivery was 29.7.2019. It is unfair to return it back to the seller before four days of the latest date. Moreover, a customer, who has already paid for an item is unlikely to refuse acceptance of the same. Kindly act promptly.
Regards.
Ayush.

I got this product on 6 july and i refund this on 9 july but till now didn't receive any kind of confirmation mail regrading this product and refund is still pending its almost 15 days up. The representative said refund is initiated but i didn't receive it.

Dear sir/madam,
I had ordered 5 numbers of shampoo amounting rs. 590 on amazon (Order#[protected] on 5 july 2019 and received it on 8 july 2019 evening. I had ordered 5 numbers of shampoo in order to save the delivery charges, otherwise i would have to pay rs. 40 as delivery charges.
When i opened the shampoo packet, i found two problems with the delivery. First, the packet had only 4 numbers of shampoo in it. Second, all of them were different from what the amazon website had mentioned. I had ordered biotique bio walnut bark fresh lift ‘body building shampoo’ for fine & thinning hair, 190ml’. However, i received biotique ‘volumizing shampoo’. So, just then, i complained about this issue to amazon customer care. I also sent them product images on amazon’s email support as directed by them. They asked to wait for 9 days and contact on or after 17 july 2019.
When on 17 july 2019, i phoned amazon customer care, they told that they have done investigation and based on the investigation, they will not process any return or refund on the same product. Also, they will not hear anything on this complaint from now onwards. This was an autocratic decision and i am very much frustrated with their this kind of response. This is not the first time when amazon has given this kind of response.in the past also, they have given these kinds of decisions and those times, my products value was more than rs. 10, 000. I am a senior research scholar at iit kanpur, one of the best research institutions of india and my schedule is generally very busy. I had to waste a lot of time and energy and had undergone a lot of mental frustration due to amazon’s this kind of behavior. So, i accepted their decision during those times.
However, now i observe that these kinds of decisions have become habit of amazon and this way amazon is cheating its customers. So, this time, i am raising the issue on consumer court (Though the amount is not so much big). Through this forum, i request the concerned authorities to take a suitable action in this case and help in getting either my product returned/replaced or money refunded.

I am attaching the invoice for the purchased product for the kind information to the concerned authorities.

Thanks

Registered email id: on amazon: sandy.[protected]@gmail.com
Amazon customer care no.:[protected],[protected]
Amazon customer support email: [protected]@amazon.in, [protected]@amazon.com

Few hours ago, i made a txn on amazon thru sbi credit card worth rs 18k, usually their gift cards arrive within 5 min,

I noticed after 2 hours from the payment, i realised that amazon took my 18 k without delivering gift cards which i requested for.

That's so frustrating to me, to get my own money back..

Also i would not like to continue my prime membership after this incident.

Where they only understand the language of money, not the importance of customer.

Inform them to refund my money, i don't want this order now as amazon don't trust me..

Below i've attached a screenshot of payment deduction.

Order #[protected]

Regards
Deepak
[protected]