Amazon India Complaints & Reviews

Recently, I have purchased an order for Rs.2000 from Amazon and used few coupons (found them on twitter) to get a cashback of Rs.1600 on that order. The order was shipped and I got the cashback as well. All of a sudden, Amazon cancelled my order stating there was some technical glitch. I was okay and the situation was fine till here.

Now, when I asked for refund, they have refunded just Rs.400 to my account instead of entire 2000. When I asked their customer care service, they are saying they can't reverse the entire amount to my bank account. The cashback which was added to my account cannot be transferred to my account is what they are saying.

First of all, they are the one who cancelled the order. Now, they are rejecting to refund my money to my account. This entire scenario looks like a big fraud just to make us add amazon pay balance.

I need someone to take action on this. They have wasted almost 2 hours of my time over the call. This should be taken seriously and they should compensate even for the time we have wasted on placing the order and speaking with their customer service.

I ordered a zoop kids watch from Amazon app.which was of rs.975/- but when the product delivered to me the watch was of zoop but seems old and very different from the website description so I returned as it is and pickup was done easily by all check on 29 June 2019 now they are not refunding my amount of Rs 975/- and saying that they received a different item where as I returned the same what I received .now they have both the things with them watch and money and blaming that the product they received is different, it was different that is why I returned.i request you to please help me to get back my refund amount of Rs
975/-

मॉडर्न हिस्ट्री ₹238 की किताब का रिफंड अभी तक मेरे खाते में नहीं पहुंचा है जबकि आपके स्टेटस पर 13 तारीख को ही रिफंडेड दिखा रहा है कृपया ऑर्डर को जांच कर मेरा रिफंड मेरे खाते में भेजने की कृपा करें ऑटो पर फोन आए तो स्क्रीनशॉट मेंशन किया है ऑर्डर डिटेल मॉडर्न हिस्ट्री स्पेक्ट्रम ₹238 आशुतोष वर्मा मोबाइल नंबर[protected] बैंक खाता केनरा बैंक लखीमपुर खीरी 2355****2517

I have account on amazon which is linked with email id [protected]@gmail.com, and reg mobile no [protected]. I have done kyc online ana manually. But my add money option is temporary blocked now. I have called them so many times regarding this and mailed. They do not nothing regarding this. But still it is temprary blocked. Kindly do action regarding this. Kindly get unblock add money option in my amazon account.

Main 2 july 2019 ko amazon india se ei fry pan purchse kiya jiski value 509 rs but after some time i cancelled my order and refund 509 usee din ho gaya but bank ki taraf se abhi tak mera refund mere account me reflact nhi hua hai jab maine amzon sw bat kiya to unhone refund reference no diya 540048 aur kaha k bank customer care pe call kar k ye no bata dena ap ka refund ajayega lekin jab bank customar me call lagaya to kahte hain k yahan se kuch nhi kar sakte ab bataiye mai kidhar jaoon

I purchased samsung galaxyM30 mobile phone Rs 14990 from amazon on 2/07/2019 and done full payment by debit card but order was cancelled on 4/07/2019 and now amazon is saying that refund has been send to bank account so contact customer service and file charge dispute they had given me Transaction id# 75503729187031083572352 and refund reference no. 712302
But customer service saying they can file nothing like refund reference number and can only check if money come to your account or not.. And bank customer saying there is no credit refund in your account. What to do..

I bought Kent water purifier delivered on 5th July, 2019. Companies ' installation person came and refused to install that machine reason being genuine that TDS is very high and this machine will not be compatible for the requirement. Instead we need to get RO water purifier.
Now I'm asking the same to Amazon either refund my money or exchange it with RO
But they are simply refusing saying since no problem in product we cannot take it back
This is ridiculous
When companies representative are asking to get it changed how can Amazon say No. They are to facilitate the sale not create problems for customers.
Please let me know how this forum can help me solve the problem.

I purchased a food product, from amazon India and the seller sent me a product which has got a expiry date on Nov 19. When I inquired Amazon in regards to expiry, they told as per Amazon internal policy the food product should be above 60 days.But there is no mention of the expiry date in the product page neither it is mentioned anything in their return POLICY. I contacted the support and Amazon support inform me that the expiry date should be above 60 days, BUT it is only mentioned in their internal policy and cannot share a link. Meaning they hide their policy and ran away with it.
If Amazon wants to be transparent just provide a link where it is mentioned, amazon send food product till 60 days to expiry. Tomorrow the figure may come down to 30 days and 7 days. It is not clear at all and they sell out this expiry products in the name of FLASH sale

This is unscrupulous act and the company is turning out to be subterfuge. They hide their policy and ran away in terms of internal policy, its time to stop purchasing from Amazon.

Moreover whenever the seller sell using your platform then AMAZON is equally responsible for the product.

Recently I have ordered through amezon which is already delivered to delivery station as per online m information but when I checked at delivery station I.e. Samani Auto part indira nagar sion east it has not yet reached in actual sense ...and delivery location people are helpless to find out my misplaced parcel
No help been given till now...it's too disappointing as it happened to me second time...I will more this unpleasant experience and let other people and media to know through consumer forums
It was clearly cheating from Amazon
Order id

This is regarding my Order#[protected] Canon Pixma G2012 All-in-One Ink Tank Colour Printer (Black). I have purchased on EMI basis the EMI mentioned on 1405.50, but bank going to charge 1640.32 went to the bank and enquired regarding the difference, they have explained that they are going to collect GST on it. As per your billing, 1405.50 and haven't mentioned or given any information regarding this while buying a product. In the invoice amount is different, in Amazon purchase page amount is different, in bank EMI deduction amount is different, Also check the product page which I have attached. I am asking about the hidden details they are discussing other details like bank interest, so please take action against it.

Hi,
I am shailendra nagar my register no. Is [protected] and my register mail:- [protected]@yahoo.co.in. My order no. Is :[protected] according to amazon it will be deliver today.in morning i recive a sms from amazon side and get a no. I call on that no. And enter my pin. No. I talk with one delivery boy. He talk with me so rudely and said that i don't have time to talk with you and disconnect the call. And again he call me with no.:- [protected]. And said me if you want your parcel you came our sapna sangeeta indore office. And talk very rudely and again disconnect the call.
I humbly request you to do strong action against him. Because he is destroying the name of amazon. And trust also. And after this accident i want my product with open delivery. Because this guys can harm my ordered item.
Thanks
Shailendra nagar
From :- indore

I am order pantry items 1july 19 but they delivered some items are missing and I am say to customer care items are missing they say call me 12 july them I am call the today they say all item are delivered but this not first items are missing I march I am order item are missing they give me refund but in this time they not give me any refund

I have received defective smart phone, I have complained about it to Amazon their executive cheated and lied to me saying that it is the manufacturing way of smartphones, I visited Samsung store to confirm that it is a defect.
Still they are not giving me return or replacement, and their customer executives disconnected my call 2 times, the technician also lied that their is no defect, when the gap in fingerprint sensor can be easily seen with naked eye.

I ordered mobile phone but i received diffrenet and its fraud and i dont know whats you sent me item
Its customers cheating what a joke... I complain to consumer form

I also raised a complaint and then the customer service is saying that we have done our investigation and your refund cannot be processed. Please take this wrong product and refund my amount or i will raise a consumer complaint in consumer court.

I have pleased one order on 1st july. My delivery date is 10th july to 11th july. I have wait for call till 6.30pm but they didn't call me. Then i called to coustmar care they said that it went to another center they will deliver on with in next 2 days. I already planned my journey at 11th july. I have journey at 9.00pm. What can i do. First they told me that my order delivery at 11th july that's the way i booked my ticket

In t&c was written your money will credit in amazon pay in 3-4 hour but after 2days my refund was not coming please you give me my balance bank in amazon pay i don't no why amazon don't give my money back my money is not coming in 3-5 days i never belief on amazon company i request to you for giving my money back refund from amazon in my amazon pay account thanks

Amazon close my account nd i m not able to use my money i m able to login but my all order doing cancel. 999rs. Avlable in my account but amazon not opening pls help me nd reopen my account i want to use my money my amazon email id is [protected]@gmail.com so pls help me nd take action.. Amazon's policy is against coustmor' right. My balance expire date is the month of october nd from last october my account closed they want to use coustmors money so they r closed thousands account of coustmors

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Power regain mucuna prurein supplementAmazon India Reference number: amazon refund Related.
[Resolved] Amazon India — Reference number: 484362 amazon refund Related.


My name is Jogesh Sahumy bank is state bank of india Attabira . I purchased a supplement medicine rs 424from amazon india. date bt SBI debit card. but sone reason i cancel this supplement. on 25.06.2019amazon issue a refund Rs.424But till date i not recvd refund my bank accounts. against amazon Oder is #[protected]. then i call amazon customer care No is.[protected]. pls help us. but He provide Reference number:484362 and said to contact sbi nd said if they can't refund state the transaction as charge dispute.I did the same even contacted sbi customer care but they said amazon is third party nd we don't work on this issue.This is unfortunate nd I want my money back..its pathetic bcoz I hv waited so long.[protected] is the transaction number.

I had placed 3 orders (Order no[protected]) on 21st june 19 from amazon india which is suppose to get delivered on 28th june19 and payment of the same well made in advance and on 29th when product not delivered i checked the status calling customer care and she said product is lost in transit and advised me to place a replacement for the same, so it did but after 2 days when i checked the status on app it shows
"will email you expected date of delivery" and on 3rd of july when i rechecked the status ti still showing the same hence i called amazon executive to understand the issue and got a revert that "i suggest to cancel this order and refund will get back credited in credit card (Partial - the portion i paid from credit card) and amazon pay balance (Partial - the portion i paid from amazon pay), so i did but after 2 days when i checked status of refund i was shocked to see that app is still showing the order is pending and after long debate with your executive, i got a confirmation mail from"balachander j"assuring me that trouble ticket raised and it will get resolved and i will get my refund back in original payment way (In credit card and amazon pay) with in 3 working day i. E.10th july 19. Whereas when i rechecked the status of refund on 9th july 19 i was very much shocked and got impatient because app still showing the order is pending and i called to amazon pay to understand that probelm than mr. Keshav was the new person came on line and i explained entire story again and after that he confirmed/assured me that my refund is already initiated and stuck in bank gateway will wait till end of 10th july to get credit in my account whereas when i asked if the refund is initiated already and stuck at gateway than what about amazaon pay refund which ideally take 24 hrs to get credit back in my account why that's not happen, he replied"i request you to wait till 10th july end of day it will get resolved".
As mr. Keshav assured me i waited till 10th july and i called in 11th morning to amazon executive, mr harish cam on line and he told me the same story what mr. Keshav has said earlier on 9th july and took long time to hold and checked internally what is the issue but in vain he is unable to understand the problem where the refund is stuck and he said he tried calling seniors but not able to get connected and you will receive a call after sometime with an update but he clearly understood what i said that if refund initiated and it stuck at gatewy than also my amazon pay balance got updated but still he had limited resources hence after 15 minutes i receive a call from his side and he asked me to wait 2 more days to figure out the point of error, having no choice i said ok but i feel like cheated from amazon because my hard earned money has gone and no one bothering to refund back that money
Please help me to get back my money with compensation or time cost for following up all these.

I purchased one mobile named oneplus 6t which cost 32999 inr on 8th may 2019 from amazon.in, i received the product on 15th may but the product which is received was defective so i request amazon to either replace or refund the amount, they picked up the product from my office and according to them refund was issued on 13 june 2019 in afternoon but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref #in[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, they said they already issued on 13 june and repeating same things again and again, now i am fed up with amazon response, plz check the attachment and help me as soon as possible plz its a request from my side.