Amazon India Complaints & Reviews

I received an old phone which was packed properly like new and i bought it from amazon on 15th of june 2019. Due to some problems in it i went to service centre to get the problem fix but they denied to do the service of it and said that they need the original bill because as per their records that phone was in use from november 2018 while i bought the product on 15th june 2019 and it was delivered to me on 19th june 2019. And now when i am asking the amazon to fix it they are asking me a service denial letter and the service center is denying to give it.

Hello
I have purchased some items from amazon on 19/06/2019 & payment done by bhim upi of rs 5325.
I returned some times and the amount of returned item is 1298. Dated 25/06/2019. But did not get my amount till date. Refund reference #[protected].
I also contact concerned back. They said nothing is pending from there side.
I call amazon 3 times they said contact your bank. When i called back they said contact amazon.

I have cancelled a order on amazon india because of wrong shipping address on[protected] and according to them the refund is initiated on the same day. I should have got the amount by[protected], but sadly the amount is still not credited. I need to know the refund status and get the refund back to my account.. The reference id is[protected] the refund is of 509 rupees. The item i ordered was sandisk dual drive type-c 32gb flash drive.

I purchased nokia handset from amazon, after few months handset stopped working when it was taken to service center they refused to repair the handset, they said it is a duplicate handset. I raised this complain to amazon india nothing has been done by amazon except false commitment. Brand like amazon is selling duplicate handset how can somebody trust other ecommerce sites....

Sir, maine amazon se ek fastrack watch order kiya rs 2555 ka, but amazon ne mujhe dusra product de diya, maine return kar diya us product ko, amazon ne mera refund issue kar diya 2555 rs but mere bank par rs 2555 abhi tak receive nhi hua, 29/06/2019 ko he mera paisa unhone refund kar diya, but mere account par money received nhi hua hai, mere refund reference no hai:[protected].

I ordered a fossil smartwatch. After delivery, when i opened the box, there was no watch and charging cradle, just user manual.
After complaint, they investigated and said that there is no fault from seller or delivery side and indirectly blaming me for the missing item.

Order #[protected]
I ordered it on 23/6/19
I received it on 1/7/19
Raised complaint on 1/7/19
Received feedback on 8/7/19

My account linked to amazon profile got hacked and hence the it is also hacked and i am not able to login to my profile.
I tried login using otp but the phone number has also been changed.

Please help me to get my account back.
I only have access to it through the prime videos app as my device is authorised.

I tried reaching to customer care but for no use. Atleast block this account or delete it so there’s no unauthorised access to it. That account had prime access and full kyc verification was done.

I have ordered redmi note 7 pro (Space black, 128gb, 6gb ram) date on : 05/07/2019 with order no.#[protected] whose payment was made by credit card but i have recived a call from direct amazone seller (Star bright) date on 06/07/2019 time 6.00 pm and he told that your order no. Order#[protected]Redmi note 7 pro space black, 128gb, 6gb ram) date : 05/07/2019 is on hold as payment is cancelled than he send me an mail to make payment of rs.- 14999 in account no.[protected] ifsc code:ratn0000057 name: amazon selling service pvt. Ltd for resuming order so i made an payment of rs. 14999/- in given account with transaction refrence no.[protected] date: 06/07/2019 time 18:55 hours. Today i have called to amazone customer care to know my order status, than he told me that seller will direct call you within 2 days and we have no responsability of amount transferred by you and even we can not register an complaint against concerned seller.

I have purchased a laptop adaptor from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 through e-commerce website of Amazon.in on 17/11/2018 they also attached Invoice with one year warranty period.The Adaptor received from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 through Amazon.in is defective and sent to service, I have received the defective Adaptor same without any service, from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237through Amazon.in.I have received the same defective product after sent to service.I have paid Courier charges Rs.80/- on 18/2/2019 through Professional couriers, vide AWB No.HYD69443351.Till today I have not yet received exchange/service / replacement from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 or from Amazon.in. Every time they asking me to send the details once again, so many times I have sent my details, but not yet received any positive result from DN Enterprises, , Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237, or from Amazon.in till today. Already 8 months passed. Remaining warranty period is only 4 months. They are reluctant to do anything. Every time they are sending irrelevant messages like, be patience. They want to drag this case till the warranty period expires. How long it is going on I don't know. They deliberately are doing this. I have vexed with DN Enterprises, , Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 and also Amazon.in. I don't want to pay further single paisa to DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 or to Amazon.in. I have lost
Rs.8, 00, 000/- from my consultancy services due to their irresponsibility. I don't have any muscle power, money power, and political power. Court also sent summons to Amazon.in, but there is no response till today. Is it coming under the court contempt case? If the warranty period expires, it is very huge loss to me. Please help me in this matter at the earliest. I am begging you to help me. Waiting for your early help.
Email id:[protected]@4dimpex.com

I bought whirlpool ac worth 40, 999 on amazon. The product delivered ks defective. Though i raised a return pick up request, no one has come to pick up the product. Even after calling them repeatedly for pick up they are not coming to pick up. They have committed to me on mail that the refund will be initiated on 8th july irrespective of the pick up for which i have been calling them with no one taking the responsibility for refund.

Hi i am aayush bhardwaj, i have ordered intern hard disk by paying extra amount and it not delivered on time and when i asked seller they told me your address is incorrect. I have order no. Of items on same address no one told about my address and now seller just want to make some excuse he told me that ur address is incorrect. Now amazon told me that they have contact seller and seller told me that no one from amzone contact him. Means they are doing fraud with their customers and no one is taking any kind of responsibility.
I am prime member of amazon and facing this issue. I would like to escalate this matter to higher authorities to take some action against amazon and seller. They are doing fraud.

This order i made for 5 items amazon pantry.. Here are the issues i had with them:
1. Missing item (I ordered 4 received only 3 of amul milk tetra pack)
2. Poor condition of item. - almonds packet was eaten by rats. And all tetra packs were in terrible condition.

I talk to the delivery executive and he refused any help.
I need an immediate refund on these items.

Bright flame surya 3 burner gas stove, png pipe line only 2, 899.00 qty: 1 sold by: brightflame goods purchased with 10 day return policy. Goods delivered with broken parts.
Return and refund claimed on 19th june 2019. Amazon scheduled 7 return pick up dates. Each time stating:
"return started your refund will be processed when we receive your item."
The pickup was never done and refund also not given.
This is fraud by supplier and amazon is also hand in glove.
Request immediate refunds and compensation for harassment.

I had purchases a mobile back case for my htc m8 eye in the month of april 2019 with following details ;

Order no:[protected] dated-19.03.2019

In no: in-47016
Invoice details :rj[protected]
In date: 19.03.2019

Within 2 months o[censored]sage it is totally broken & not in further usable condition. Kindly arrange replacement with a good quality item or arrange refund of the amount paid

Respected sir! I would like to inform you that i have purchased a kurta from amazon, i did the payment
Through atm card for₹649 i return this product back but the amount is not reflecting in my account i called to coustmer care they told me to file a dispute. Refference no is 819314 given by amazon. Kindly do the needful and reimburse the amount m as soon as possible.

I’ve bought redmi 7 mobile phone from amazon of rs.7, 999/- pay through partially amazon pay and partially through net banking sbi, phone was faulty, even after replacement phone was faulty, and there is only option left was refund. When i contact the amazon customer care on sunday, 30th june 2019 regarding the refund process and for pick up, they said phone pick-up was scheduled on next day, monday, 1st july 2019 and they have released my refund and will get it after 24 hrs of pickup. At that time they didn’t give me at all any such information that until unless it reaches the seller, i didn’t get the refund and the seller is in bangalore. So it may take time, even a whole week, they hide me such important information. As per scheduled, phone was picked up on monday, 1st july 2019 from my destination. When i check my account on 3rdjuiy 2019 i didn’t get my refund, then i contact to customer care through chat, then they say in 2-4 days refund has been credited, talking to their senior said 3-5 days refund will be credited. On 4th july 2019, when refund didn’t credited, again contacted amazon, when asked strictly, they say until the product reach the seller, i can’t get refund, and the seller is in bangalore, karnataka, and cache is product (Mobile) is still in jaipur on3rd july 2019, and reach bangalore on 5th july 2019. On checking account 6th july 2019, even product has reached bangalore, still didn’t get refund. Just tell me, until unless the product didn’t reach the seller, i didn’t get refund, and the seller is in bangalore, if first 3 days product was in jaipur and took 2 days more to reach bangalore, then how it was possible to get refund after 24 hrs of pick-up, 2-4 days, 3-5 days, means they all lying, fooling me, deceiving me all the time. When again contacting amazon customer care, and confronting regarding previous chat they just say one word “sorry” and back off and then saying according to their policy it will take 7-10 days to refund, and advice to wait till 16th july 2019, when i asked where it is written show me the webpage they show me the page, where there is nothing at all mentioned that according to amazon policy it will take, 7-10 days, just written once receive the return, 2-4 days for refund. When i confronted regarding this they are saying, you have to understand it will take 7-10 days, ‘have to understand’ mean it was not mentioned in amazon policy of refund and obviously definitely not according to amazon policy of refund, that it will take 7-10 days and in no case 16th july2019, 16 days after pickup. Whole week has been over didn’t get any refund yet. The all customer care executive lying all the time, fooling me, deceiving me, misleading me for whole week, that after 24 hrs get refund, in 2-4days will get refund, 3-5 days get refund, now they extended 7-10 days, and then extended the time limit and ask to wait till 16thjuly 2019, every time i talk they keep extending the time limit. Just for good rating they always mislead, give wrong info. If they tell me and informed me earlier about such procedure, and it may take a whole week, i can buy a very reasonable phone, and wouldn’t be deprived of phone for more than a week and my whole week never been wasted. Due to their deceptive and misleading behaviour, i incurred a loss of rs.20, 000 and also have had complaint against panasonic in national consumer helpline, and due to i’m deprived of mobile phone, my no. Is unreachable and due this my complaint has been closed, i’ve a strong case against panasonic. Now not only i want my refund but also demand compensation of rs.20, 000 due to their lying, deceptive, fooling me all the time by customer care of amazon. I can give complaint no. Also. First of all they have not mentioned such extent of time frame 7-10 days for refund in amazon policy, and asking to wait until 16th july mean 16 days from is not in any case, second my whole week has been wasted and i incurred a loss of rs.20, 000/-, because of such loss incurred i got literally panic attack and in depression, now i want that compensation from amazon, because of their hidden policy where there is not mention such policy of such extent time frame for refund and in name of that policy, fooling me all the time, misleading me and giving wrong information all the time, just for good rating and last not the ever least mental harassment and depression i’ve gone through. They definitely need a lesson, so that next time they can’t say anything, mislead, deceive, give wrong information, fooling around to customer for just sake of good rating and escape by just saying “sorry” and feedback taken, does their apology and feedback taken, solve my problem and compensate the loss i incurred. I want refund rs. 7999 + compensation of rs.20, 000 from amazon. Have me justice.

Sir/medam,

My order id :- order#[protected]

I purchased this item in 10th april during the offer period is running cashback on citi bank credit card.

I read all term and conditions regarding the order carefully any then i purchased the product.

Cashback is received effectively on 1st july 2019, but still i don't have any cashback.

If i don't eligible for the offer then please send me reason of ineligibility.

I totally disappointed from amazon customer service.

Please do the needful

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Thanks & regards
Ketan poshiya
M - [protected]

Cancel my amazon prime account. I do not use the account. I continue to get charged $14.09 a month.

This is my second request to cancel the account. I didn't receive any communication following the first request.

Please respond to this request with instructions on how to cancel my amazon prime account. Amzn mktp purchase amzn.com/bill wa is what shows up on my bank statement. It is an automatic deduction from my account and has been going on since nov 2018.

I can not send this yet because it is too short. This is the info that is needed to resolve the issue. But since i have to write more, let me add that this is a very complicated method to fix one simple thing. I had to reset my password but i didn't receive the password info after three tries.

Thanks

Order id[protected]

I had ordered the phone on 1st july 2019 and delivery was showing in 2 days i. E 3rd july.

After getting the order done, the delivery date was showing 7th july i. E after 7 days of order.

Is the service amazon is providing to the customers and most important thing is that the product is still not delivered.

Who will compensate this. I need this product to delivered today before 2pm else need compensation for showing the wrong status...

I am pardeep kumar nd i bought prime mambership of amazon in 499 nd my amazon email id is [protected]@gmail.com nd i just place a order nd intunt they canceled my order nd sent me email that ur account has been closed. they r doing account closed witgout reason nd stealing coustmors balance. i requst you please help mr nd reopen my account for forever