Amazon India Complaints & Reviews

I ordered samsung galaxy a 20 mobile phone for my father who is aged above 70years to native address. Just ordered as a gift for the father's day. When he received the product he charged for 8hrs and then he just used camera app. Mobile got heated like anything he was scared that it would burst. So he was scared scolded me for ordering online. I went to the app to place the return or replacement request. There is no direct option to place the replacement or return request for the mobile phone in the amazon app. I only had to place the call back option from amazon technical team. They suggested me to download this app or that app. I said see the mobile phone is with a 70yr old person he don't know anything to download apps from play store. They just said sorry we can't do anything. I requested them atleast you send a technician to guide him. They replied no technician available in this location. I asked them see i have this complaint about your delivered product how could you help to fix it. They said no we can't do anything.

Such an arrogant and irresponsible voice from amazon technical team that really iritatating. Such a lethargic irresponsible answer for a mobile phone worth of 1000rs.

If no technician available for you in a particular area then why would you deliver the product to that area. And smart phone are used by elders as well. How can you expect them to follow your instructions to download the apps suggested by you. They are not aware. How can you simply say we can't help.

And i thought to register this reviews about their poor support team but i couldnt, they have just disabled the option for me to type reviews for that particular product in amazon app. Such a cheating app is cheating customers like this. Regretting for getting a product from this cheating application who cheats customers, giving a poor support for the product delivered by them, disabling the user to enter reviews so that this world will be beware of this cheaters

I bought an amazfit smartwatch on aug 14 2018 for 8999inr order no[protected] and on 26th of june 2019 its display gone blank without any external damage. At the time of buying it showed like 1 year warranty policy so i contacted the customer service team thrice every time they gave me reply like the seller team will e-digital store india will contact you in 2 days and till now they haven’t. Last time e-digital store india replied like check the back side of local package for address.
Third time when i contacted amazon your customer agent apologised me for not providing any information and he also told me amazon can’t do anything about the product (Repairing or replacing) so i am feeling like getting cheated by amazon. If you can do anything please let me know. I’m attaching the proofs of the replies from both amazon and e-digital store india.

I have purchased the above subject mobile from amazon vide order no[protected] which delivered today.

I placed the order for blue colour but not able to understand how it converts in black which has been delivered on 30.06.2019. My other concern is that performance of camera quality is not upto the level of adequacy.

Although, i contacted amazon customer care representative who rudely replied me that you have to approach manufacture for quality purpose which is not expected to get response from amazon.

Secondly customer care representative bluntely denied to hear about my other grievance of colour prefered. I clearly told her that i ordered for blue set but how it converts black is beyond my comprehendion. So far i used to hear on the social site that different colour has been provided by the customer service provider which also happened to me.

It is therefore requested to return the above mobile and arrange to offer me another mobile set of different model.

Thanks & regards

Rakesh kumar
Mob no [protected]

Order date
26-jun-2019
Order #
[protected]
Order total
199.00 (1 item)
When i ordered they shows four pieces in 199 and when i received only 1 piece and when i ask him they told me u will receive 4 boxes but i did not receive and they always cheat one of my previous order they cancel i booked digitek dst-003a stabilizer (Black)
Digitek dst-003a stabiliz

They cancel it and tell me reason price is wrong on website so they did not delivered me they always cheat take strong action

I purchased one ray-ban frame with one nike t shirt, order placed-21.04.2019. I total paid rs. 11, 495.00, order no - #[protected]. But both items are not fit for my body. So i returned both items by india post on-09.05.2019. I returned both items within 2 days of delivery. I returned by amazon sellers
Return policy to amazon seller gmr airport city, pin-500108 r. G. I airport s o. From arjuna behera, at - medical campus, po - mohana, dist-gajapati, state - odisha, pin-761015. My tracking number showing the seller received his item on-12.05.2019. My india post tracking no - eo[protected]in and eo[protected]in. But the seller and amazon not respond my repeated request till today, so kindly help me for above this matter at an early date. Thanks.

On 27th june 2019 my order was showinh as delivered but i did not get my product.

Amazon delivery person called me and said he is getting my order but he did not come.

In status it is delivered but dint get any ordered product. I tried to call tat amazon delivery person using 4 digit pin but it was switched off.

Below is the details of the same in screen shot.

Please do the needfull... As it is very badddd experience in amazon.

I paid rs.599 for amazon brand solimo umbrella (Auto-open & close function) blue under amazon order#[protected] on 13th june 2019. I have only used it twice. First on 27th june and second today ie. 28th june 2019. It is already leaking in just second use. I couldn't request a return since i don't have any original tags or manufacturers box. I didn't expect that i would need these as i didn't expect for a simple umbrella to fare this bad and didn't expect that i would ever need to return it. I contacted amazon customer service thru their chat service today ie. 28th june 2019 about the same and they couldn't help me stating they cannot do anything without the original tags or manufacturers box. I'm not ready to pay rs. 599 for such a poor quality product that doesn't even do the job of keeping me dry in the rain. Hoping you can help me get a refund for this rs. 599 and i can send this umbrella back to amazon. Thank you.

Dear sir,

I bought moto g5s plus on october 11 2018 online from amazon. Speaker problem has occurred in my phone within 6 months.

For this i visited lenovo/ motorola service center near to my place. (121 sanjay road a1/1 birenu asha palace, sakchi, snp area, ambagan, sakchi, jamshedpur, jharkhand 831001).

They were asking for the invoice which i provided them but they are not accepting that. Again for that i contacted amazon customer services and asked for the invoice and they sent me the same invoice which i was providing earlier to the lenovo/motorola service center.

The behavior of the staff is rude and they aren't accepting that and asking for the different type of bill which amazon hasn't provided apart from that one which i asked them again.

They aren't rectifying the issue and sending us back. Please see to it that my problem is solved within my warranty period.

Pfa the required bill which i am providing to them.

I have ordered a product from amazon on 9/06/2019. The price of the product is 399 rupees. I returned the product for the poor fabric issue. The refund request is approved on 17/06/2019 and i got message that the amount will be credited in 2-3 days of banking days, but till today the refund amount is not credited in my account. And i didn't get any message why the amount is not credited.

I placed order blackberry q10 battery on 18/06/2019, order no:#[protected] for guntrur seller took the order and after two days seller cancelled order without information because undelivered address. Till date i'm not received any refund amount. Please find the attachments of cancelled order & my account statement.
1. Undelivered address why seller took order without cash on delivery and why seller cancelled order without customer information and still it showing it can be deliverable for pin no 522001. Please check it in amazon site.
2. Now amazon people saying from our side we transferred amount 800/- you please contact to your axis bank. But i'm not at received i given proof attachment. How can i contact bank. That's amazon responsibility to give back refund without any problem to the customer. Please do the needful.

Sir
I placed a order of MSME book on amazon india on 20 june 2019 on cash on delivery mode.The package will be delivered on 27 june 2019. But in track package, It was delivered on 25 june 2019 at 9.30pm and also i returned the package to seller, it showing. I am not yet received that book.i am really disappointed.kindly do the needful and rise my complaint.

Track no :[protected]

Thanks

Hi,

Greetings for the day!
I have returned an order #[protected] with amazon logistic tracking ID[protected]. Wherein the estimated delivery date to seller was 27th-June which is not done and there is no update on this from 24th-June.

Every time, I contact their customer care, they say you to wait for 10 days which is not acceptable at all when the estimated delivery date has been provided with maximum timeline.

Please help me getting my refund!

Thank you!

Dear concern I have purchased an music system from Amazon(order id[protected] on 3rd nov 2018, customer care executive told me that complete return shipping charges will be refunded back but even after chasing si many months they have not refunded back the shipping charges. Please do the needful to get my hard earned money back.

I ordered kieana cute earphone on 5 jun 2019 and i recived another cartoon earphone so i returned on next 2days till now i dont recived any money from the amazon but the amazon customer pick the product back to me i wait for 10-15 days to recive money... Till now im waiting for that so plz file my complaint and also i will my order id[protected] and the product price was 429rs

I purchased a poco f1 phone for a cheaper rate. I was given a docket number/airway bill number which is untraceable, i contacted the seller a number of times and the seller never responded back. Later i contacted amazon india and lodged a complaint. For the past three days, amazon customer care executives are keeping me in dark by repeating a same assurance "the matter has been escalated" and suddenly today i was told by two different customer care executives to wait for the delivery deadline. They clearly know that the consignment has not been shipped and is not going to be shipped. Now i am told to wait untill the deadline of delivery and three more days so that amazon can start a refund process.

Name of the item= mi bulethooth sports headphone
2. Date of delivery = 22/06/2019
3. Shipment Tracking #=V54382701
.4.Order ID=[protected]
5. Courier charges=rs900
6. Courier service name = DTDC (bule fast service)
7. Product price =rs1499
Please refund my money as soon as possible in my bank account because my product was already delivered to your seller on by 22June 2019 please try to understand and refund my money as soon as possible please check the seller and ask seller to initiate my courier charges and my refund of money in my bank account please initiated my refund in my bank account as soon as possible. My allternrt number is [protected]

I had ordered pack of 10 nespresso capsules. Most of capsules received have damaged rims which makes them unusable. As per return policy i cannot return goods. What remedy do i have against this defective product supply
My order details are as below
Order date. 20-jun-2019
Order #[protected]
Order total. 725.00 (1 item)

Not refunds received amazon and seller blaming each other,
Spoke to samir at triveni saree gujrat he says its auto refund always and it should not take this long for the refund, he said its amazons fault for the delay.
Amazon call center people say its the delay from the sellers end..
They didnt even let me review publish on this issue to make people aware of it.
Stil no refund though so writing a complaint here

Sir, iam really complaint for deliver boyand amazon staff because my product come into 26/06/2019but iam not going a office because product today come in home sometime after no any kind call, message and inform 9:25 p. M send email your parcel is cancel. Iam asked question why? Product is cancel and noany call. Iam fastly come into point mymoney refend fastly and give solution.

Patroma antimicrobial blended women aline nighty night dress with robe in red color p no[protected]. The product was delivered by amazon courier person. But i was not at home so he was asked to place it behind the tulsi plant. He placed it there. However another packet frtom amazon was deliverd at 17:27 hrs by another courier person with code no 3374. He delivered flip flop puma shoes but also also took the patrorna antimicrobial blended women aline nighty night dress with robe in red color p no[protected] packet along with him. His code is 3374.

He has infact stolen the packet. This be recovered from him and returned back to me