Amazon India Complaints & Reviews

I purchased a hangbag in Amazon but i got different colour so I returned that bag but my amount did not refunded.i have called customer care
They told me they have initiated the amount the problem is at the bank so consult the bank or fill the charge form so that your problem will solve so I did this so please kindly do the needful.

Surya stove was supplied to me with broken parts on 18th July 2019 with a promise of 10 day return. The defective stove was rejected by me and Amazon scheduled 7 pickup dates with the assurance that refund will be made after completing pickup process. The pickup was never done and hence refund also not given. Request Refund.

I ordered several items worth about ₹ 6000 on second of July 2019 (order no[protected].Later on, when I checked, five items were missing.when I complained to amazon, first they asked for time to investigate and now they are saying that nothing is wrong from their side making a liar of me just for a few rupees. I feel cheated.it is to note that I have been ordering from amazon for the past several years and this is the first time that such a situation has arisen.Earlier they used to ship in boxes and now they have started shipping in polythene bags.Out of several bags, one or two bags can easily be removed. Some unscrupulous persons are tarnishing the name of amazon.For now, I will not be ordering from amazon and will certainly share this bad experience with others who are customers of this company which calls itself as customer centric.

Order date, 30.06.2019, order number #[protected], your refund of rs.1169.10 has been processed successfully on 7/1/2019. The amount should reflect in your account by 7/8/2019.

The authorization code (Refund reference number) for the transaction is 745110.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

It has been more than a week since i renewed my membership for prime.. Money has been debited but membership has not been renewed. The same issue has been addressed multiple times via chat options with customer care executive who was least helpful. Call backs were requested twice but we're not available. The money has not been credited back to the account as well.

I had recently bought a evistr mic on amazon and it was not up to marks so i returned it and requested for refund. Amazon customer service are talking they had iniited returned and you have contact your bank but when i contacted pnb customer they said you have to talk to amazon team. The reference id for the by the amazon is 75503729177030798883114. The refund amount is 6290. I need this money please help.
Thanks

Why amazon isn't delivering any order by COD (Cash On Delivery) method???? This needs to get fixed... I used to order my gadgets and phones from amazon before but after they ditched the cod, i didn't order a single thing... Even the small e-commerce companies deliver products by cash-on-delivery...i wonder why a gaint company like Amazon ditched the cod... Please fix this... From Srinagar, J&K...

I received an old phone which was packed properly like new and i bought it from amazon on 15th of june 2019. Due to some problems in it i went to service centre to get the problem fix but they denied to do the service of it and said that they need the original bill because as per their records that phone was in use from november 2018 while i bought the product on 15th june 2019 and it was delivered to me on 19th june 2019. And now when i am asking the amazon to fix it they are asking me a service denial letter and the service center is denying to give it.

Hello
I have purchased some items from amazon on 19/06/2019 & payment done by bhim upi of rs 5325.
I returned some times and the amount of returned item is 1298. Dated 25/06/2019. But did not get my amount till date. Refund reference #[protected].
I also contact concerned back. They said nothing is pending from there side.
I call amazon 3 times they said contact your bank. When i called back they said contact amazon.

I have cancelled a order on amazon india because of wrong shipping address on[protected] and according to them the refund is initiated on the same day. I should have got the amount by[protected], but sadly the amount is still not credited. I need to know the refund status and get the refund back to my account.. The reference id is[protected] the refund is of 509 rupees. The item i ordered was sandisk dual drive type-c 32gb flash drive.

I purchased nokia handset from amazon, after few months handset stopped working when it was taken to service center they refused to repair the handset, they said it is a duplicate handset. I raised this complain to amazon india nothing has been done by amazon except false commitment. Brand like amazon is selling duplicate handset how can somebody trust other ecommerce sites....

Sir, maine amazon se ek fastrack watch order kiya rs 2555 ka, but amazon ne mujhe dusra product de diya, maine return kar diya us product ko, amazon ne mera refund issue kar diya 2555 rs but mere bank par rs 2555 abhi tak receive nhi hua, 29/06/2019 ko he mera paisa unhone refund kar diya, but mere account par money received nhi hua hai, mere refund reference no hai:[protected].

I ordered a fossil smartwatch. After delivery, when i opened the box, there was no watch and charging cradle, just user manual.
After complaint, they investigated and said that there is no fault from seller or delivery side and indirectly blaming me for the missing item.

Order #[protected]
I ordered it on 23/6/19
I received it on 1/7/19
Raised complaint on 1/7/19
Received feedback on 8/7/19

My account linked to amazon profile got hacked and hence the it is also hacked and i am not able to login to my profile.
I tried login using otp but the phone number has also been changed.

Please help me to get my account back.
I only have access to it through the prime videos app as my device is authorised.

I tried reaching to customer care but for no use. Atleast block this account or delete it so there’s no unauthorised access to it. That account had prime access and full kyc verification was done.

I have ordered redmi note 7 pro (Space black, 128gb, 6gb ram) date on : 05/07/2019 with order no.#[protected] whose payment was made by credit card but i have recived a call from direct amazone seller (Star bright) date on 06/07/2019 time 6.00 pm and he told that your order no. Order#[protected]Redmi note 7 pro space black, 128gb, 6gb ram) date : 05/07/2019 is on hold as payment is cancelled than he send me an mail to make payment of rs.- 14999 in account no.[protected] ifsc code:ratn0000057 name: amazon selling service pvt. Ltd for resuming order so i made an payment of rs. 14999/- in given account with transaction refrence no.[protected] date: 06/07/2019 time 18:55 hours. Today i have called to amazone customer care to know my order status, than he told me that seller will direct call you within 2 days and we have no responsability of amount transferred by you and even we can not register an complaint against concerned seller.

I have purchased a laptop adaptor from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 through e-commerce website of Amazon.in on 17/11/2018 they also attached Invoice with one year warranty period.The Adaptor received from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 through Amazon.in is defective and sent to service, I have received the defective Adaptor same without any service, from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237through Amazon.in.I have received the same defective product after sent to service.I have paid Courier charges Rs.80/- on 18/2/2019 through Professional couriers, vide AWB No.HYD69443351.Till today I have not yet received exchange/service / replacement from DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 or from Amazon.in. Every time they asking me to send the details once again, so many times I have sent my details, but not yet received any positive result from DN Enterprises, , Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237, or from Amazon.in till today. Already 8 months passed. Remaining warranty period is only 4 months. They are reluctant to do anything. Every time they are sending irrelevant messages like, be patience. They want to drag this case till the warranty period expires. How long it is going on I don't know. They deliberately are doing this. I have vexed with DN Enterprises, , Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 and also Amazon.in. I don't want to pay further single paisa to DN Enterprises, Shop No.5, 1st Floor, Grant Road (E), Dongre Bldg, Samrao Vithal Marg, Lamington Road, Mumbai-400007, Ph:022 – 23864237 or to Amazon.in. I have lost
Rs.8, 00, 000/- from my consultancy services due to their irresponsibility. I don't have any muscle power, money power, and political power. Court also sent summons to Amazon.in, but there is no response till today. Is it coming under the court contempt case? If the warranty period expires, it is very huge loss to me. Please help me in this matter at the earliest. I am begging you to help me. Waiting for your early help.
Email id:[protected]@4dimpex.com

I bought whirlpool ac worth 40, 999 on amazon. The product delivered ks defective. Though i raised a return pick up request, no one has come to pick up the product. Even after calling them repeatedly for pick up they are not coming to pick up. They have committed to me on mail that the refund will be initiated on 8th july irrespective of the pick up for which i have been calling them with no one taking the responsibility for refund.

Hi i am aayush bhardwaj, i have ordered intern hard disk by paying extra amount and it not delivered on time and when i asked seller they told me your address is incorrect. I have order no. Of items on same address no one told about my address and now seller just want to make some excuse he told me that ur address is incorrect. Now amazon told me that they have contact seller and seller told me that no one from amzone contact him. Means they are doing fraud with their customers and no one is taking any kind of responsibility.
I am prime member of amazon and facing this issue. I would like to escalate this matter to higher authorities to take some action against amazon and seller. They are doing fraud.

This order i made for 5 items amazon pantry.. Here are the issues i had with them:
1. Missing item (I ordered 4 received only 3 of amul milk tetra pack)
2. Poor condition of item. - almonds packet was eaten by rats. And all tetra packs were in terrible condition.

I talk to the delivery executive and he refused any help.
I need an immediate refund on these items.

Bright flame surya 3 burner gas stove, png pipe line only 2, 899.00 qty: 1 sold by: brightflame goods purchased with 10 day return policy. Goods delivered with broken parts.
Return and refund claimed on 19th june 2019. Amazon scheduled 7 return pick up dates. Each time stating:
"return started your refund will be processed when we receive your item."
The pickup was never done and refund also not given.
This is fraud by supplier and amazon is also hand in glove.
Request immediate refunds and compensation for harassment.