Amazon India Complaints & Reviews

Hi

im afraid to say this, i had ordered one plus 6t through amazon.it is getting heated and reaches to 50+(my palm and pocket were heat itching ).i have visited one plus service center but they are unable to convince me (no tech help). per day i have wasted 30% of time with these guys chasing.no use.finally replaced mobile but it is also like that.i dnt understand where it is problem so im fazed and baffled thats y i have...

On 11th June, ordered the above article with payment in full. At the time of placing order, my delivery address was verified. I was assured of delivery through tracking my order. During the interim, it was not intimated that my delivery address is beyond serviceable area of the authority concerned. only on the delivery, after inordinate gap of 4 days, it was mentioned in the tracking portal only the cause for not delivering the item already paid against in full.

This has led me to a unreturnable loss of 4 days barring me to opt for other available online alternative.

My question is that can I take it granted that Amazon guarantees only the quality of the items being ordered and not the delivery of the items nor the irrepairable loss of time in respect of the purchasers?

Good morning sir
i have purchase mochi woman black sandle from amazone . after it i was return it to amazon throw online website. than amazone say your money will be refunded in your account.
and reference number is generated.
amount is Rs. 850=00
money was not credited in account .kindly refund above money.
account number [protected]
IFSC- SBIN0010512
phone [protected]

Indian Bank
Ac:[protected]
Name: P Santhi
Sir, The Amazon Transaction done by me on debit card 2/6/19 Rs:1000/- & intimated by Amazon refund back, then now I request to now when I will receive in my a/c as Amazon refund reference no:
[protected] dated:4/6/19 also reflect date:11/6/19.
Sir, as I m confused where is my money 1000/-rs in (Amazon or Indian bank) so plz arrange to get my money back to my ac
pH [protected]

Sir I am very much angry due to your coustmber care services and the delivery of my new phone Redmi note 6 pro 4gb ram and 64gb rom .
Sir when ever I call to the customer care service they use to extend the time of my phone they provided me the wrong info.why I have to face this problem may I know the reason .
Why Amazon is providing this much worst type of service .
I am very much disappointed from the courier service and the coustmber care services of Amazon

Pls. Solve my problem as soon as possible.

I have ordered a branded laptop's power cord and adapter on Amazon with Amazon Prime membership. It was expected to be delivered on 13th June. Amazon delivery center was called to check when they are going to deliver the package on 13th June morning. They said after 2-00 PM and before 9-00 PM. No one came to deliver. But on the next day on my amazon account it shows that delivery was attempted. When I tried to call the Amazon Delivery center it does not receive the call stating that the lines are busy. Finally through Amazon Customer care chat the complaint was registered and they committed that it will be delivered on 14th June by 9-00 PM.
The delivery was missed on 14th June as well.
There is no way to call the Amazon Delivery Center or the Amazon customer care as the moment you give your registered mobile number - their systems are programmed to tell that all lines are busy and call later.
Thus Amazon has designed a system to harrass the customers and the whole scheme of Amazon prime is actually a great fraud.

Then I requested a call back and then they again commit that the package would be delivered on 15th June.

Only Time will tell if they will meet this deadline.

My suggestion is that people should not take Amazon Prime subscription as the Amazon's delivery service is very poor and the Amazon Prime is a way to make money and not give any great service of quick and gauranteed delivery.

With this kind of service being provided by Amazon - very soon its competitor would start putting Amazon at least in India out of business.

I had ordered one Plus 7 phone on 11th June which was due for delivery in 24 hrs. The delivery guy calls me asks me the address and says that he doesn't know the route so will be sending someone else and put my order for mis delivery. And now it's 72 hrs since I've placed my order but I haven't yet received it and when I call at the customer service for an update they just keep saying it will get delivered today.

I had purchased a medical health device (BiPAP respiratory product ) on 20-Feb-2019 from Amazon India. On the amazon site this product was from manufacturer Respro UK with 3 years of warranty. My father is sleep apnea patient and required this device in order to sleep. This device cost me Rs 45, 849 with taxes.

Once the device was delivered my dad used it twice and found out that is broken and not working as it should. I tried to contact Amazon India to get this device replaced. Amazon customer service provided me with manufacturer email address and asked me get in touch with them to get it replaced, since this device is in 3 years warranty.

Upon contacting the manufacturer (Respro UK), they informed me that this device was not never authorized by them to be sold in India and this is a fake/counterfeit product. I provided this information to Amazon India, and asked them to take the product back and refund Rs45, 849/- that paid for this device.

Now I have been trying to get a refund from Amazon India since more than 2 months, but all they keep saying is they are working on it and need a week time. This one week of time has now become more than 2 months and I am still waiting to hear from them. Everytime I try and get in touch with their customer support department, I am informed that I will get the refund and need to wait a week more. I have even escalated this issue to Amazon India Leadership team and I get the same response. Last week I had a word with one "Priyan" from Amazon India Leadership team, and he too asked me to wait for 3 more days, and as before I never received a response from them after 4 days.

Amazon India is so pathetic, they do not even understand that my father is suffering due to not having this product to sleep. And yet they have been delaying my product. Moreover they sold a counterfeit MEDICAL EQUIPMENT endangering my father's health.

I have provided all the documentation to Amazon India including Invoice, replay from Manufacturer(Respro UK) stating this is a counterfeit product.

Please help me get refund of this product and return this counterfeit product so that I can purchase the equipment that my father needs. The amount involved is huge (Rs45, 849/-), so only once this product is returned and my money refunded, would I be able to purchase the correct equipment.

A company and brand like Amazon India should better understand what customer well being and customer satisfaction is.

मेरा नाम विष्णु शर्मा और मेरा अमेजॉन अकाउंट ब्लॉक हो गया है क्योंकि मैंने एक आर्डर किया था उसमें गलत क्रेडिट कार्ड इनफॉरमेशन दे दिया था और वह कैंसिल नहीं हो पाया था और अगले दिन मेरा अमेजॉन अकाउंट ब्लॉक हो गया उसके बाद में sign in नहीं हो सका प्लीज रिप्लाई एंड अनब्लॉक माय अकाउंट माय ईमेल आईडी[protected]@gmail.com contact no.[protected] thank you

I have purchase anker power 20000 mah powercore power bank from amazon. In amazon there is daily shopper who sell this product. I order that anker power 20000 mah powercore power bank but they sended me anker 20100 power which was old product. After that amazon refuse to do return pickup they told me to courier this product to seller in given address. I have purchased this order 4, 500 rs and my money got wasted. After 10 days my power got problem. Charging was not going properly...Amazon need to think about think issue and i very afraid of them no one helped me.. i have received invoice which was in order but i havent got invoice which i have vwry baad amazon. i will never use amazon in life

Amazon company had planned the return procedure of the cushions which costed ₹499.We returned the item on 6 may and the refund should be done in our account by 11th may. The transaction I'd of the item is[protected] the amazon customer care is confirming that they have refunded the money but the allahabad customer care are refusing to it and stating that no transaction was being found. The allahabad customer care had given us the complaint number 94186

Product purchased from amazon.in

cash deducted from bank...next day i recieve message deliverybwas cancelled...and will recieve cash in next 4 to 5 days...its been more than 5 days...
its not the first time i having an experience like this...3 orders i place is not refunded yet and it was a year before...
i contacted the bank they havent received yet...
amazon customer service is saying contact with the bank..
i am not the one who cancelled the delivery...
and i cant spend my whole day asking and begging for my money...#fraud

On our credit card statement for the period 5/8/19-6/8/19, is a a charge for $120.03 from Amazon Prime. The credit card is an Advantage Aviator Red MasterCard #[protected]. The charge transaction date is 5/15/19 and the posting date is 5/16/19.
My wife and I do not remember this charge and do not have a receipt. Can you please give me some background on this charge?

Sir mane amazon.in se 22/05/2019ko 2540 ka product buy kiya tha, lain kisi vajah se mane use vapis kr diya mane payment indian bank ke debit card se ki thi, mujhe 2440 rupee wapis ane the, 100 rupee kat k wapis ane the, mera refund amazon ki taraf se 01/06/2019 ko proceed hua tha, mera refrence no[protected] hai, but mujhe abhi tah amount recieved nhi hui h, meri branch imi manesar h, or m abhi amritsar m hun, main bank k customer se baat ki thi vo kehte apni home branch m ja k baat kro, hum kuj nhi bta sakte, sir pls meri problem solve kro.

1)19/05/2019 I order Prasanth ladder
2)20/5/2019 I cancell this product
3)I fully paid RS 2799 on Indian bank debit card
4) 04/06/2019 from Amazon message to me we initiated your amount
5)still date amount not refund
Ref no. [protected]
6)I contact with customer care more than 5 times

Hello sir, my name is S.L. Zameer I have sended my CV to this mail which i have got from the online feeds ([protected]@amazonrecruitment2019.com) I have sended my cv to this mail anither day they callee and told that you resume has been short listed & they sent me the mail to send my academic and other documents copies i have sended to them in the same mail. And other day they called me and said that you are selected for the job as Supervisor in the Tirupati . And then they told to pay Rs. 1700 as a refundable amount which is for the ID and uniform purpose. I payed them and they again mailed to send the bank details to refund the amount i didi too and mailed back . again they called and told that they need to open a bank account in ICICI for the puroose of salary account for that they told to send rhe ₹5000 amount which is refundable with in 30 mins after creatinf the account . I have sended the amount to them and they called rhat we are doing your process that's it then i have called back and mailed them i didnt get any responce from them ! The contact number and the Account number which they have give is : +91 [protected]
Email : [protected]@amazonrecruitment2019.com
Bank details of their account : PUNJAB NATIONAL BANK, A/C No. [protected] HOLDER NAME: NITIN, IFSC CODE: PUNB0105100. MOB NO. [protected]
I didnt get any offer letter and any message ther after . Please Help me to get my money back and Take action on them plzzz !!

Dear sir/madam,
I want to return my money bcz he was provide me dead battary watch and without warranty card nd also heavy price against other company, bcz same available in lower rate with additional one watch extra free in paytm app.

product-digital led apple shape kids red wrist watch.
dispached date-12.6.19.
my name is dilip singh rathore
cont.no-:[protected]

Order #
[protected]
I collected amazon fashion offer of rs300 cb on rs1000 valid til june 5th and one more fashion offer of rs100cb on rs1000..and ipl offer of rs100cb. So in total i ws shown rs500 cb first til 28th of may mrng. Evng wen i tried to place order 300 cb was not showing at checkout. So i chatted with customer care executivr for 2 to 2.5hrs and after getting the assurance dat even if cb not shown in checkout page i wil b receiving the cb i placed the order.

Then later i recd onli 200 cb out of 500 after placing the order. I again chatted with dem.and cc person told me u hv been assured u wil not incur losd and we wil.escalate the issue and issue ur refund if not credited within 3 days.

Even after 3 days i didnt receive the cb as promised. Then i raised a complaint on 1st june dat i collected the offer and its valid til june 5th and after getting assurance from cc person only i placed the order but i didnt receive cb like dat. I was told to wait for 7 wrkg days til june 12th.
If i ask now dey r saying fr all customers maximum cb is rs100.
I chatted with cc for almost 5 to 6 hrs regarding dis before and i sent screenshot of all and mailed dem several times.
After getting assurance from cc person onli i placed the order. They cud hv told dat at dat time itself. But after me following up for 18days dey r denying the cashback.i was informed they wil escalate and issue me the cb and wil not allow to incur losd.
Pls help me get my cb of rs300 as assured by dem

I had ordered a Samsung Galaxy A70 handset from amazon on 3rd of June 2019. On 7th of June amazon delivery boy delivered me a package. When I opened the packet an hour later, it had a Samsung J6+ instead of A70. I immediately informed amazon about the wrong product that was delivered to me. They said they'll do an investigation and get back to me. Today, they mailed me that according to their investigation team, they've delivered me the right product and they won't be able to provide any refund or replacement. When I called them after reading the e-mail, their customer service executive initially said that they can't do anything about the issue and after a lot of discussion the executive said that OK I'll confirm it from our ware house team if there was a glitch from their side. They said they'll get back to me by Monday as there is least possibility that I can get any information on Friday or prior that. Now the thing is if they don't reply me by Monday, my 10 days time period for refund or replacement will already be over. And I'm now left with the wrong product which I did not even order and also it's half the value I had paid them. and they're not even considering it for once. I'm attaching the photographs of the product delivered and also the screenshots of e-mails from both the sides. Please help me out on the matter.

e-mail Id: [protected]@gmail.com

Two weeks before i ordered some products through amazon app. But till now in didn't get my product or the amount get refunded.I have called and complaint the customer service 3 times, but there is no use.

Could you please take necessary action against this and help me?

Order date : 01-Jun-2019

Order # :[protected]

Order total : 909.00 (4 items)

Thanks
Sukesh Kesavan