Amazon India Complaints & Reviews

Pls regard this complaint very seriously, and escalate to Amazon India.

I am facing serious, repeated Non-delivery problems by Amazon delivery agent concerning essential, important items over here, my area (Zip code:- 643001) serviced by the Udhagamandalam branch. Not sure of their exact delivery center location, but my guess is, it is their Ooty branch which is 3-4 kms from where I live. This is not too far, nor too difficult to reach.

Pls Note:- Delivery of Amazon Fresh (Grocery) once in 6 months-1 year which I order, is fine. I am facing what appears to be a calculated, planned, non-delivery of my orders by the delivery agent, often involving important, essential items-- of items which are small in size, and can be delivered by Motorbike. They also have a Car and Van available for delivery, but not able to deliver properly.

The agent often makes some excuses, refuses to deliver, and just shipping it back without my consent, and WITHOUT attempting Delivery even once, and/ or, I suspect, neither delivering to me, nor sending it back. Clearly, this is a serious issue.

Full details of the current issue as follows:- My ORDER #[protected] and ORDER #[protected], to be delivered together on January 23rd, 2023. These include Food Wrapping paper and Recyclable Enviro-friendly Garbage bags, not available anywhere here, I need to order these once a year for maintaining hygiene and for food preservation (in rainy, hilly regions this is essential).

On the final delivery date, I got the usual call from the Amazon Delivery person (from[protected], I went out to take the items thinking he has arrived, but could not find him, so I called back, and was connected to him.

He claimed he is calling me from their Office, and asked if I can come to their office to take these items!! This place does not have any Pickup locations, so this request was unauthorized, and anyway I could not suddenly go there on short notice. Then he said never mind, he will definitely deliver tomorrow, he cannot deliver today, because there is no Transport available at their office today!!

I said ok, and assured him, all he has to do is turn up at my Apartment complex- Security Gate, and call me, and I will come down, and take the delivery, and he promised to deliver the next day, i.e. today.

Today, 24th Jan, 2023, I saw both orders have been shipped right back!! So basically, he has NOT attempted Delivery, even once, and shipped it back without my consent. Luckily, these orders were COD, so I have not paid, but this is causing me terrible inconvenience.

Not able to reach any live Amazon Customer Service, at any point.

Last year, similar incident:- 7th June, 2022, ORDER #[protected], I had actually pre-paid, but he never delivered. I never got any refund either, and as usual, Customer Service was not available. This item may not even have been sent back.

Pls focus on the current issue. Amazon needs to positively resolve this. I need essential items once in 3-4 months, which should not be too difficult, if they cannot deliver even this, I suggest they shut down their office here.

I have order for 50 begonia flower bulbs from plantogllary nursery through Amazon under awb
[protected]

For discounted rd 449 which I paid through cr card but I received an envelope in which item we're missing and small pen cap we're in the packet.
Regards

Dear sir
Greetings! I have purchased LED TV MONITOR from Amazon India not satisfactory and not suitable with my device so Conveyed my grievance through telephonic conversation about my grievance redressal but not accept my request and not return send back. I kindly request to you take necessary action at your end.

With regards
Kanagarajan
Sivanthankottai Maviduthikottai post
Devakottai via Sivaganga district
Tamil nadu
[protected]

Greetings,
I have ordered Usha Aquerra DG 15 Litre 5 Star Digital Storage Water Heater with Remote (White) and instead of this I have received Usha Aquerra AX 15 Litre 5 Start Analog Water Heater.
In the attached pic you can clearly see that I have received a different model of the product (A Knob based Analog Model instead of Touch panel + Remote based Digital Model).

I request you to please look into the matter and get this product replaced as soon as possible.

Please call back

I ordered a Samsung Galaxy A33 Black, 6GB RAM, 128GB Storage, amaunt 25, 999 Rs. but received empty box after contacting customer service they told product was available in box so please refund my amaunt

Sold By :
Appario Retail Private Ltd
*Rect/Killa Nos. 38//8/2 min, 192//22/1, 196//2/1/1, 37//15/1, 15/2, , Adjacent to Starex School, Village
- Binola, National Highway -8, Tehsil - Manesar Gurgaon, Haryana, 122413
IN

PAN No:AALCA0171E
GST Registration No:06AALCA0171E1Z3 Dynamic

Same time open delivery curiar man

SOLD BY.
Appario retail private ltd.
Rect/killa nos.38//8/2 min,
192//22/1, 196//2/1/1, 37//15/1,
15/2 adjacent to starex school village binola national
Highway -8 tehsil manesar gurgaon haryana, 122413in

I ordered a Samsung Galaxy note 10 lite from Amazon on 3 Jan 2023 with 1 year warranty and received the phone on 9th Jan 2023. The phone is now dead and when I took it to Samsung service center they informed me that the warranty is fake.

The phone costs 38, 000 rupees who was my 3 months salary. Please help me to claim the warranty or to get a new phone.

I ordered a galaxy note 10 lite from Amazon on 3rd January 2023 with one year warranty, now the product is dead. When I went to Samsung service center they let me know that the warranty is not valid in India.
Amazon has screwed me up.
The phones cost was 38, 000 rupees, that was my 3 months salary.

Please help me get my warranty or a replacement

We had ordered one Laserjet Printer worth of Rs. 34, 444/- via order #[protected] from Amazon on November 15 2022 using our login ID accounts.[protected]@lascenteur.com. After 8 days of the order Amazon cancelled the order from their side and emailed us saying amount has been credited back to our account. We checked for 7 days and no amount had been credited to our account in Canara Bank which was initially used to make the payment to Amazon during the order. We called atleast 10-15 times so far and Amazon still not able to trace the problem and credit our amount back to us.
Initially they told us that the amount has been credited to our account on November 23 and provided us the transaction no. The transaction no. when we checked was same which was provided to us by the bank when we had made the payment to Amazon on 15 November during the order. Also our Bank has clearly mentioned that no credit has happened from Amazon to our account. When we forwarded the mail to Amazon, now they tell there is some internal issue and will credit the amount soon. The same thing they repeat each time when we call now and no action has been taken from Amazon side. We can provide any proofs to you in case you require them to solve the said problem. We have attached our bank email for your kind perusal.
We humbly request you to please consider our problem and help us in getting our money Rs, 34, 444/- back from Amazon.

I return my product with order id[protected] on 11th dec2022 . It’s 20th Jan and still no refund .
I was issued a cheque on 14th dec with incomplete name so I requested for cancellation everytime I call up I have been asked to wait for 4-5 days and the moment the timeline is over they again ask me to wait 4-5 days . It’s 40days just doing that . I have messages from their executives assuring me that the refund will b done within certain day and the next executive tells sorry again u have to wait 4-5days .
This problem seems to hv to end .
I had been an Amazon fan for years now but I think will be forced to purse this issue legally in consumer court .

I had returned the product with order Id[protected] on 11th December .
On 14 December I receive the cheque with incomplete name so I request a cancellation on the very day it’s 20th jan and till now nada .
Everytime I call up every executive asks for 4-5 days and again when the days are up they ask for more 4-5 days .
I have messages from the executive confirming the same .

1. I ordered the Syska SSK-EBU-0302 ABS 3 Way Power Strip (White and Grey) on the 4th of January.
2. I received a defective product and applied for a replacement
3. Amazon did not deliver the replacement, and the customer service agent asked me to cancel and rebook the same product at the same price
4. Customer service agent canceled the order and placed a return order
5. Post the product was returned, the...

This is the worst company in India for e-commerce. ATS has destroyed the Amazon brand, 3 more products I ordered on Amazon have been indefinitely delayed without any notification, I had to contact them to figure out it was delayed. There is no hope for Amazon changing its behavior.

Firstly I have one feedback for your customer support team that they are seriously very disgusting because I m telling my issue over the call and 2 times they disconnected my call because they don't have any answer of my questions. Now listen, I don't want to waste my time and yours also. I have received my order on 05th Jan ( Safari Ray Polycarbonate combo set of small medium and large ) my order I'dis[protected]. And I have registered my complaint on 06th that have not received my complete set and also registered a complaint on your customer support department. After that your investigation team told me that we have to investigate and i will took around 3-4 days I agreed and after your investigation my return was scheduled for 10th and with a proper box and the item which I had received returned by me to your delivery partner and also your delivery partner scan the code after that one your customer support agent told me that your refund will be received in 3-5 days..on 13th I again called your customer support team that I have not received my refund they told me that your items is not received by the warehouse team yet..but on 14th I again called your team and on 14th item is successfully received in your warehouse and customer support team told me that refund Will be initiated in 2-3 days but now yesterday I called them and they are saying that the item you return was wrong? How could your say that? Is this is a joke? Your pickup partner successfully scan the code and also checked the box and now you are saying that I have return wrong item? I have already shared photos with your when I received wrong item. Please don't take it easy otherwise I have to take legal action.

I completed denied your email and I want my refund asap. Got it. And I want call back from your side ( Account team) because I have already wasted my lot of time. You can check my order history. How much business I have given you. I am also working in MNC and we are using amazing business account so please don't create blunder and refund my amount asap

I placed order for 13 items in my cart, which included shampoo satchets of 2 different companies. After providing my card CVV and clicking pay the site sayd "These items cannot be delivered to your present address. Now hos do I find out where theyn will deliver. They have not asked for increasing quantities nor have they given an option of paying more the delivery. Unfortunately Amazon customer relationship is very bad. They have specified subjects to complain about, but all complaints do not match their their choices offered. They do not provide any email where we can cpmplain about other matters. How to reach them is not known. If they do not want to interact with their customers why do they sell the stuff. I am 72 and not very computer savvy. I do not know any devious method of reaching them. Please help. [protected] email [protected]@gmail.com

I was purchase oneplus abdroid led tv against oder no.[protected] on 23-12-22 but product not good as shown in the app so please writtern that product and refund my money

santosh palodkar-
mob- [protected]

In Return procedure CONTINUE icon is INACTIVE. Return is not being possible.

Amazon HR Prasad called me alone and said that you have stolen three mobiles and he should give me the written information. I said let me talk to my agency once. Abdul was forcing me to give it in writing but I did not give

10 Jan 2023
I had placed an order for HUL pureit copper water purifier from Amazon and made payment of Rs.21490 via credit card.
14 jan 2023
Got the parcel delivered. But insted of HUL pureit copper water purifier they delivered wired earphones with the bill of water purifier. Contacted Amazon customer care they asked for 2 hours time to look into the matter but didn't got any call from Amazon regarding the same.
15 Jan 2023
Contacted Amazon customer service again after listening to the issue return of the product was initiated and return was scheduled for 17 Jan.
17 Jan 2023
A pickup person came to pickup the order and refused to pickup the parcel saying my app says it's the return pickup for water purifier i can't take the wrong item back and suggested to contact customer care again.
I contacted the customer care again and told them the issue they asked for 3 days time for investigation.
18 Jan 2023
Amazon cancelled the return request stating customer refused to return the product on their app. And the help portal is closed for me. Trying connecting to customer support they are saying that product is successfully delivered and return was cancelled from the customers end so we can't help it.

Order I'd[protected]
Tracking ID - Z12209641
Seller - BSEnterprises RetailEZ pvt Ltd

I had placed and order for pureit copper water purifier from Amazon. Got delivered wrong item. Instead of water purifier they sent me wired earphones. Raised a complaint on Amazon they initiated return but the pickup person refused the pickup of wrong product and cancelled the return request stating buyer refused to return the right product. Now Amazon is not taking the wrong item back and not providing me refund.