Amazon India Complaints & Reviews

Read completely, otherwise you will lose your valuable money and get unnecessary troubles on getting your money back

I bought this product on 6-may-2019. From day two it is getting over heat when you continue to use and also near to speaker it will get over heat gradually if you play something continuously. They arranged an inspection guy and after 5 days he checked the device for 5 minutes and said everything will be like this only (It will get heat only what i can do, is inspection guy response, you won't get any valuable reason why it is like this). For this much money, you will get a product like this, as customer why you need to use the faulty product even after paying so much money (Indirectly he said don't buy this product and this kind of product will have some issue like this, even it will go to 50 degree celsius we won't take that as the complaint, you have to use this product. Overall they won't understand concern, whereas i said him its getting heat gradually more in few hours)

And i reported this useless inspection process to amazon customer care immediately once the technical guy left. But worst part is when i called amazon customer care service and raised a complaint thrice they did not believe me, amazon customer service did not care what customer is saying, they said inspetion guy give paper report saying product is fine, we can't replace/return the product. You have to use this product

Do not prefer to buy any electronic product at amazon its my personal painful experience (You may think sometime not all product will be bad, i thought the same way before, i place the order even after seeing an heating issue review - you may think why did you order even after seeing the heating issue, bcoz i trust amazon they will understand if customer has any issues like how it was before, but it is not the case now. They believe what their team says, so do not put yourself and your money in risk)

My dear ladies and gentle men customers, do not risk your money on any electronic product with an assumption that we can approach the amazon customer service and get it resolved? As per the change in policy, in any electronics its not the case, you will lose your money and at the end of day, you will be using faulty product for the money you paid

Trust me friends, do not take unnecessary risk with your money and running behind amazon customer service to get the money back (They won't raise refund) and even for replacement, they will send some guy for inspection, he will come with weird standard range of quality check (In my case of tab - range given was you have to tolerate the device temperature till 50 degree celsius, guys just think how will you give that device to your lovable kid, even i am in that field as an expert engineer, it is not advisable to give to kids)

Do not take unnecessary risk with your money, wiht your life and kids? And also you won't get your money and even you won't get replacement for faulty product. Do you want to take risk again?

New slogan from amazon customer service: amazon customer service won't trust customer no longer, they will trust paper what inspection guy (Inspection guy will spend only 5 to 15 minutes to study the product issue, they won't even care the issues what you were facing hours for prolong use, even after if you say many times) and information what their team says, you will hear the same answer as per the policy we can't do any favour

I have returned jbl t110bt headphone on 30th april 2019, got message that refund amazon pay reference id [protected] of value rs.2049 has been linked to amazon pay balance, but when i check my amazon pay balance no any credit has been received yet. Please reconcile this value of money that i should received.
I think this is the matter of faith and integrity of amazon.

I didn't receive my refund from amazon.in.. Which actually proceed by amazon.in on 30 april 2019. But further procedure is not done by state bank of india...
The account holders name is vishakha mane

The authorization code (Refund reference number) for the transaction is 575170.
My refund amounts is 1199... Which is not received yet so please take note of this...

My name is soumya ranjan nayak. And i had ordered xpria xa1plus back cover in amazon on purches date 11. April.2019 and after 15. April.2019 i returned this ordered due to personal reson and on date 15. April.2019 amzon initiated the amount to my card but i still didnot get the money. Amzon sent the reference id utr no. Is 943764. And told me to fill cahrge dispute form but sbi doesnot have such policy. So please kindly respond to this complaint it's very urgent.

I received this message some time back - alert:rs.999.00 spent via credit card xxxxxx at amazon1258399 on[protected]:09:49:54 without pin/otp.
I did not give any permission to amazon to deduct any such amount from my account, and that so happened without any otp or pin. I did not make this transaction, and i want my money back immediately. This is totally unacceptable

I wanted to make payment on swiggy by using amazon pay, so I was trying to add money in amazon wallet through google pay upi id.

Though my transaction was successful, somehow my payment was declined by amazon but also google pay is showing transaction successful while I can't see any transaction on amazon.

Also customer care representatives are unable to see my other transaction in their system.

I have attached a screenshot with transaction details.

Amazon account: +91-[protected]
Swiggy account on: +91-[protected]

Upi id: kushal.r.[protected]@oksbi

Hello sir, maine amazon se vivo V15 ka mobile phone order kiya .Espe ek offer aaya hua tha mobile phone exchange ka, maine apna redmi 3s prime exchange kiya .mere phone m koe problem nhi hai. Jab amazon delivery boy order dene aaya too usne exchange vala phone dehk kar item deliver dihka diya .but aaj tak mere pass phone nhi aaya .bhut hi bed experience hai amazon ka. Dubara complaint karne ke baad customer care ne phone ko dubara deliver krne ko kha .but jab maine deliver address same phle vala too amazon se address not found ka email aaya .main bhht presan hua hu amazon se, maine customer care main mera phone vapis lene ke liye kha lekin na mera case back hua na hi mobile aaya h abhi tak .

My amazon tracking id[protected].And my order number is[protected].my tracking id show deliver the product but not delivered to me.so plz track where is my item.Very disappointed to this kind of service. Plz help me.i trust to amazon but delivery service very bad ...without recive how to show delivered my item.so kindly take action against this ...

I have placed two product order from amazon one is samsung led tv and samsung refrigerator but product expected delivery date is 6 may 2019. But the product was returned 2 may 2019 and in the app it's showing returning to the seller. I have tried so many time customer care about refund but they saying we refund your amount within the next 2 days. From 2 may today is 10 may still my amount not returned.

My registered mobile no is.: [protected]

Please return me the amount.

I have attached screen shot of refund initiated mail
Ordered a huawei p30lite 2 mobile phone on the 27/04/19 from amazon. Payment of rs. 25, 480 was made through indian bank master card. The order was immediately canceled but the refund has not been reflected into my account yet. Kindly please look into the matter as it is going to be approximately 12days since the order was canceled.
My order number is:[protected]
The refund reference number is: protect show last digit[protected] rs) &[protected]rs) total amount is 25, 480rs indian bank master card ending with :[protected]
Cardholder name: mahalakshmi

Kindly please look into the...

I have been getting billed for $13.12 per month for months and never signed up for this service. I have no idea what this charge is for. Please discontinue this charge and reimburse me for previous charges. I have no idea how this billing started as i have never signed up for this service or even what it is for. I haven, t ordered anything from amazon for quite some time and may never again!

I puchases mi led tv 4c pro on 30 april and it has missing tv remote in his pack after opening the installation team on may 4th, the installation team said this will take reurn from amazon so wait for our confirmation, but after i didnot receivr any messages or information from amazon, and am after 6th may call amazon called amazon customer care, the back end team said we nee job sheet after we are back to rerun, but no one called me or no messages received. It was not back return to amazon, and i call again 8th may customer care said you buy the new remote, this is not a solution and getback return and replace new product or howbto solve any one guide me.

My name is prakash a diddi and i had ordered mobile prepaid recharge of rs.79 amount airtel prepaid recharge in amazon on 20/04/2019 and after it is cancel. And on 20/04/2019
Amazon initiated the amount to my bank account but i still didn't get the money. Amazon not sent reference number so
Please kindly respond to this complaint it's very urgent. My bank account number [protected] ifsc code is vijb0001006 please refund my moneny.
Thanks you sir

Hello i have returned some cloth to amazon and i given time for pickup 1pm to 9pm because i am doing night duty her person for pickup at 10am on that time my mother was there alone and and she don't know anything she is very aged but her courier person came at home and taken all own item with my two more item also and slightly gone after that i came at home 12 o'clock i seen two items more has taken after that i am calling him lot of time but he is not picking a call and i make a complaint also but they are not listening at all
That item i have to return some other app (Club factory) today club factory person has also came at 1pm but item was not there now returned pickup has cancel by club factory know what to do amazon has to pay for that because its amazon couriers person mistake now amazon has to pay for that

Pathetic post sales support:
Ordered a samsung led tv in exchange of my "working" samsung tv. Amazon delivered defective product. After complaining multiple times it is said that no replacement is available as the product is no longer available with the seller. Amazon website shows that seller is selling the same product (Attached screen shot). After multiple requests for replacement, what i am getting is just a "refund", that too in my amazon pay account for the exchanged tv so that i am stuck with amazon to buy more. When asked to send me old "working" tv back that option is also not available.

Never expected such a scam from amazon. Just sending defective products in exchange of working products and forcing customers to buy more expensive products.

Worst ever experience when the agent tells you that the product is sold by the sellers and not amazon. What about amazon fulfillment assurance, purchase guarantee,

Order#[protected]

— email from amazon —
Greetings from amazon,

This mail regarding your order no:[protected]

As per our telephonic conversation i would like to inform you that as the product is not available in stock we can only be able to initiate a refund on return for you.

I would even like to inform you that as you have exchanged a tv while purchasing, the refund of exchange amount will be going to your amazon pay balance and the rest amount will be going to the original payment method

I ordered mi tv in amazon due to other reason it got canacelled and they refunded rs.12999 on 30.04.2019. But it was not reflected in my account. And they gave reference number of their successful refund transaction numb :[protected]. Kindly rectify my problem and refund the amount from your side. I contacted my home branch and even raised complaint in your website no action been taken. Kindly revert this issue seriously and return my amount asap.

Order dt. 4-5-2019
Order:[protected]
Taking id:[protected]
Delivarydt:7-5-2019
Sir.
My order is not deliver to me. At date of 7-5-2019. But in my app shows order is delivered. I also complaint to customer service. I am very disappointed to this order. How it's possible i am not receive my product but shows delivered. I plz send my order

I got a redmi note 5 phone from amazon online. The product does not seem to be a genuine product as its home screen carry very few pixels and even the images if zoomed got blur. Please... Believe me it does not seem to be a genuine product. Please advise any solution. I think during online sale amazon does not sell genuine product. How can the images get blur on being zoomed

My name is yash jain and i have oredered a product of 1249rs. (Milton thermosteel bottle 1.8l) from amazon.in on 6th april 2019 and then return it on 11april 2019 due to personal problems. And on 11 april 2019 amazon initiated a refund on my card but i still didn't get the money. Amazon sent me this rreference number[protected] and told me to fill charge dispute form but kotak mahindra bank do not have such policy according to them.

So please kindly respond to my complaint as soon as possible. It's urgent.
Thank you sir

I ordered a red mi 6 pro from amazon.in on 20 april 2019 on exchange offer on my sister’s address in allahabad. The old exchange phone was red mi 4. The delivery guy came on april 22, 2019 vinay kumar [protected]. Our old phone was in good condition. The delivery boy while rechecking the condition of old phone damaged (Minor crack) the screen. Everyone (My sister and security gaurd) present at that time noticed that something is broken. Then delivery boy said this phone is broken and can’t exchange. My sister ask him you only broke my phone as it was not broken earlier. Delivery boy didn’t agree and went away and my order got canceled. After sometime my sister and her friends call that delivery boy for police complain. Then delivery boy said sorry he only break the phone. We called him twice and recorded the phone conversation as a proof. Now amazon.in mentally harassing me from past 18 days saying there is no such incident, delivery boy didn’t broke any phone. They repeatedly saying same thing. Amazon did two investigation for this and came up with same result.
This link has phone recording - https://we.tl/t-c3Lt4bXojQ