Amazon India Complaints & Reviews

I ordered cera b4512205-g stainless steel sink for my kitchen from amazon on 13 april 2019 and it's order no.[protected] for rs. 9440.
When i received the item it was damaged, i immediately placed the return request on amazon. Next day when amazon boy came for pick up he denied to pick up the item because its design was little different. He told me that you have not mentioned that it is different while filling return.
I called amazon regarding this and they told me to send images. I send them images and they put this return on 5 days investigation hold till 26 april.
They sent me wrong and damaged product. On the first look i found it damaged and immediately i placed return request, i didn't feel investigating it full for design difference because it was already damaged on first look. And it is still seal in original company poly.
Amazon should pick up this scrap and refund me full.

My name is pankaj sharma and i placed two orders on amazon as on 8th and 10th of april 2019. Both the orders were cancelled from my side and it went back to the amazon sellers respectively. I was assured to get my refund within 2-4 business days but i got nothing till date (23/04/2019). I contacted the amazon customer service thrice within three days and they kept saying that the refund has been sent by their end and i got the refund request number-
Order 1: rrn-74332749103910298731151 (Order 1 amount-rs.320/-), order 2:rrn - 74332749104910348323669 (Order 2 amount-rs.515/-).
Today i contacted my canara bank service support and they said that it will take around 45 days to reflect the refund back in my account..
Plz look into the matter and try to get me my refund back as soon as possible.

----- Forwarded message -----
From: abishek kumar
To: [protected]@amazon.in
Cc: [protected]@amazon.com
Sent: Tuesday 23 April 2019, 2:19:59 PM IST
Subject: Fw: Abishek Kumar, Welcome to Amazon Prime

Hi,

This is not done yet ?

Again on 14th April I was charged 12.99 dollar (On Credit Card side total Rs/-2042 with dollar conversion & over-limit)

Pl. stop this immediately & with reversal

Regards

Abishek
[protected]
----- Forwarded message -----
From: Abishek Kumar Yahoo
To: "[protected]@amazon.in"
Sent: Saturday 16 February 2019, 9:09:20 AM IST
Subject: Fwd: Re: Abishek Kumar, Welcome to Amazon Prime

Hi,

Why no any action ?

Regards

Abishek
[protected] Forwarded message[protected]
From: Abishek Kumar Yahoo
Date: Jan 25, 2019 23:25
Subject: Re: Abishek Kumar, Welcome to Amazon Prime
To: Amazon Prime
Cc:

Hi,

I am not interested fir this as I already have with different ID

Pl deactivate it immediately

Regards

Abishek
[protected]

On Jan 7, 2019 10:18 PM, Amazon Prime wrote: - Hello Abishek Kumar,

Welcome to Amazon Prime, the best value in online shopping. With your membership, you'll

I ordered a product on amazon - advance nutritech awb no.[protected], which has not been delivered to me since today. I got a sms dated 17/04/2019 that my product will be dilevered today. But i didn't receive any. Same sms received dated 18/04/201/, 20/04/2019. But i didn't get the package.
I have complained about the same many times to amazon executives and ecom express executives but all in vain, they made many false promises like - "that it is our mistake, we are sorry for your delay, your product will be delivered tomorrow. Please update your mobile number etc etc," i follwed all that was told to me and did the same. Yet, no fruitful results.
I also had inconvenience earlier about the same issue for ecom express and amazon courier facility for another order "centrino men shoes" order date 02/11/2018 of which i had promised a cashback of rs. 130 to my amazon wallet by the amzon customer care executive because they didn't deliver my product on time and then i was told to reorder the same product again. I said it is higher in price. So they ensured me of returning the cashback to me for it, i ordered a higher price same product and recieved it by paying higher price but didn't receive the promised cashback till date.

I have proof of all this problem caused to me by this courier facility and amazon like screenshot of text messages, call recording with customer care executives etc. They all have harrassed me a lot, i can't take it any more instead it has wasted my previous time.

My name is piyush, i ordered a phone samsung m30 from amazon on april 2 order number:[protected]. Few hours after successfully placing my order i got a mail that my order has been cancelled and my amount will be refunded to original payment method. Later i got on more mail that refund of amount of rs 14989 has been refunded with refund reference number[protected] and will reflect in my card till april 8, 2019. Till date i didn't get my refund and on contacting amazon customer executive they said that the amount has been refunded and contact to your bank regarding this. I called my bank customer care and they said they can't provide any help through refund reference number. I mailed amazon several times regarding this and only i got to hear is that we have refunded the amount contact to your bank, amazon people also said me to fill charge dispute form and when i went to bank they said they don't have any such procedure and amazon people are blufing on you. I'm very upset due to happening of these things. I have to buy the phone but i can't buy because from last 20 days they are not providing me the refund. Kindly provide me the proper solution.
My amazon i'd :[protected] and mail i'd [protected]@gmail.com.

Incident date, 4/21/19. I noticed my credit card had a charge of $13.93 which i did not authorize.. My card statement showed the charge came from, (Amazon prime), the location showed it was, (Amzn.com/bill, wa), and the category was, (Retail stores). This unauthorized charge showed up online on my walmart money card account which i have to login to see it. I don't receive any statements in the mail, every things on line.. I hope you can help me to recover the money that i lost.. Thanks

Kindly help me out by registering the complaints about the courier boy of your Amazon. This delivery boy has spoken very badly words to my family members kindly take an action towards him he is also saying that he will call police for not returning the product . I have apply for returning of product because of damage product received then also he is not talking properly to people at home so kindly go through this delivery boy I'd is attached to email for your . Please help me out with returning this product

Hi,

I have ordered air cooler and its damaged and not functioning. Then immediately called to customer care and raised return request. i have called customer care many times. Amazon send mail to seller care but no response. then escalated also. but no response. i am keep asking by amazon saying self return. Day1 i am saying i can't do. I don't know where to do and busy with personal work. They are simply wasted my time without any help...I don't what to do next?

I did the recharge on 2 april 2019 from my indian bank debit card of rupees 369, recharge was not successful that day and the amount had been debited from my account no [protected] and till now i have not received my refund of rupees 369.
Amazon india said that they have already generated my refund and my bank didn't ready to accept it.
So please take necessary action against this case and please send my refund in my account [protected].
Payment reference id is[protected].

Dear sir
My Canara Bank Account No.[protected]
My Canara Bank Customer ID is:[protected]
I purchased a product from Amazon Online Shopping on 9th of this month using my canara bank debit card Rs. 2165.52/- and cancelled on 10th of this month. same was not received and I asked then for refund. As per their confirmation refund was initiated on 16th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund the amount of Rs.2165.52/-. Amazon Customer Care Executive told me that you contact with your Bank Customer Care Executive. When I
contact with my bank customer care executive then they are told me until n unless Amazon don't provide the refund how can they will credit into my account, Amazon provide me one reference number which is ( Refund Reference Number[protected]. They have provided which the refund reference number is[protected] when I shopping with Amazon that time reference number is same and I already show this thing to bank but still same situation, I tried to call amazon India several times but every time they told me it takes 24 hrs and every time new person pick up my call and provide different solutions, I also send some mails to Amazon regarding this issue but same answer all the time. One day Amazon told me they want the scan copy of my passbook from date of purchase till current date, I also provide the scan copy which act as proof that amount is not credited into my account, after that I call Amazon they said they already issued on 10th April and repeating same things again and again, now I am fed up with amazon response so I am sending the proof of my passbook scan copy, some emails by amazon and my order summary, please check the attachment and help me as soon as possible please its a request from my side. I had contacted your customer service number they is no proper response hence I mail you. Please check and confirm the status if your response was worst in mail too I'm going to file in banking ombudsman.

Dear sir
My Canara Bank Account No.[protected]
My Canara Bank Customer ID is:[protected]
I purchased a product from Amazon Online Shopping on 9th of this month using my canara bank debit card Rs. 2165.52/- and cancelled on 10th of this month. same was not received and I asked then for refund. As per their confirmation refund was initiated on 16th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund the amount of Rs.2165.52/-. Amazon Customer Care Executive told me that you contact with your Bank Customer Care Executive. When I
contact with my bank customer care executive then they are told me until n unless Amazon don't provide the refund how can they will credit into my account, Amazon provide me one reference number which is ( Refund Reference Number[protected]. They have provided which the refund reference number is[protected] when I shopping with Amazon that time reference number is same and I already show this thing to bank but still same situation, I tried to call amazon India several times but every time they told me it takes 24 hrs and every time new person pick up my call and provide different solutions, I also send some mails to Amazon regarding this issue but same answer all the time. One day Amazon told me they want the scan copy of my passbook from date of purchase till current date, I also provide the scan copy which act as proof that amount is not credited into my account, after that I call Amazon they said they already issued on 10th April and repeating same things again and again, now I am fed up with amazon response so I am sending the proof of my passbook scan copy, some emails by amazon and my order summary, please check the attachment and help me as soon as possible please its a request from my side. I had contacted your customer service number they is no proper response hence I mail you. Please check and confirm the status if your response was worst in mail too I'm going to file in banking ombudsman.

Order#[protected]
Date of order :[protected]
Delivered :[protected]
I have ordered the Belt but it is not possible to wear it up due to size difference and its non-elasticity . There is no contact number of seller given and it is not of any use.
I am unable to wear as it is stuck in between and no seller contact number or email id is provided
It is really bad as for online products, if size does not fit or a customer is not able to wear, why should we pay
there must be return option
With no return, it means that there products are defective
And hence people will return, so they mark products as non -returnable
it is really disgusting
I want refund for this item

Please help

Megha Sachan
Mobile :[protected]

Sir
I ordered a redmi battery bm 44 on 17/04/19. I received the consignment today. The redmibattery bm44 which i received is large in length and it does not fit in my phone. The item was sold by ecosmos by royal it official. The gate no is27bflps8277n1z9. The battery in my redmi phone bm44 is smaller in size than the one i received. Can i return the battery

Dear sir
My account no[protected]
My Canara Bank Customer id[protected]
I purchased a product from Amazon Online Shopping on 9th of this month using my canara bank debit card Rs. 2165.52/- and cancelled on 10th of this month. same was not received and I asked then for refund. As per their confirmation refund was initiated on 16th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund the amount of Rs.2165.52/-. Amazon customer Care Executive told me that you contact with your Bank customer care executive. When I
contact with my bank customer care executive then they are told me until n unless Amazon don't provide the refund how can they will credit into my account, Amazon provide me one reference number which is ( Refund Reference Number[protected]. They have provided which the refund reference number is[protected] when I shopping with Amazon that time reference number is same and I already show this thing to bank but still same situation, I tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, I also send some mails to Amazon regarding this issue but same answer all the time. Oneday Amazon told me they want the scan copy of my passbook from date of purchase till current date, I also provide the scan copy which act as proof that amount is not credited into my account, after that i call amazon they said they already issued on 10th April and repeating same things again and again, now i am fed up with amazon response so I am sending the proof of my passbook scan copy, some emails by amazon and my order summary, plz check the attachment and help me as soon as possible plz its a request from my side. I had contacted your customer service number they is no proper response hence I mail you. Please check and confirm the status if your response was worst in mail too I'm going to file in banking ombudsman.

No one has contacted me
And the Delivery status is displaying delivery attempted but held due to payment issue
Whats this
This is the 3 rd time it is showing held for payment issue there is no such issues
I’m again and again calling to customer care for this but no results yet
My delivery date given by amazon was 19/4/19 its 22/4/19 still haven’t got my product
Worst courier service you have

Dear sir
My account no[protected]
My canara bank customer id[protected]
I purchased a product from amazon online shopping on 9th of this month using my canara bank debit card rs. 2165.52/- and cancelled on 10th of this month. Same was not received and i asked then for refund. As per their confirmation refund was initiated on 16th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund the amount of rs.2165.52/-. I do want a charge dispute file this reference no.[protected] against amazon online shopping.

Hi, My name is Shelza Murmu and I had a refund of Rs 499 from Amazon which they stated they had processed on 09/04/2019 but I did not get a single penny. They provided the refund reference number "141365" which is of no use. The SBI customer care says they want the UTR number and without it they can't locate the refund. I asked for a charge dispute, they said they can't file anything it's a third party thing. When you say the same to Amazon, they say it is the UTR number (number should be 16digit) and simply just say "we are sorry we can't help beyond this...contact SBI or contact Amazon". They start to put the burden on one another. I'm fed up now. I've called several times and as usual the same ans.
Please help me get my money back. I'm confused to whose fault is it?
My SBI Account number is ([protected])

I have done the order on 9 april 2019 for rupees 8485 of moto e5 plus through atm card and account holder name shalini bajpai i have not received my refund on my account amazon refrence number 74332749100909962510589 of moto e5 plus that i have cancelled i have talk to federal bank customer care they did not helped please initiate my fund to my bank account amazon has already initiated but still i have not received in ny account please do it
Name.shalini bajpai
Payment.atm card debit
Bank branch.burlington lucknow

I have purchased one gift card worth 8k and got email from amazon that the payment is failed and they had provided option to revise the payment. With this revised payment they issued 2 gift cards. On inquiry of this, they have accepted that this is caused due to the technical error in their online portal but they are not cancelling the order which was placed due to their error. Now i am forced to use gift card of 16k even though i have not ordered for the same.

I feel this is new tricks to force the customer to buy the product from them. Request your attention on this

I had ordered the above item on 15th January 2019 and it was delivered to me. When I opened the card board box I found that the jar had already been opened and the protein powder had spilled all over the jar. (Please see the attached photos).There was no invoice and the jar was also not sealed. I asked for a return of the item and I was told that it would be picked up on the 29th January 2019. It was not picked up on that day. Thereafter, every day I have been getting messages saying that the return pick up has been rescheduled and it would be picked up that day. It has not been picked up so far. I have sent several messages to Customer Care. No response.