Amazon India Complaints & Reviews

Hello Sir,

I have added 4520 Rs. in my amazon pay on 18th Feb 2019 For bill payment, but due to technical issues my payment was not done. and added amount is unused, I have raised 4 time queries for refund my amount in my original payment mode.but all the time they had decline for refund and says according to RBI Guideline amazon not transferring that amount. I have asked for close my amazon account and refund that amount then amazon customer care executive says if you closing your amazon pay account then your amazon pay balance amount is lapsed / gone. for the same thing i had talk 3-4 hours with customer care i have recorded that conversation in my mobile phone.
So please help me out or update me for the same where to complaint for the same in RBI.

My Amazon Account id is [protected]@gmail.com ad registered mobile number is [protected], My alternate mobile number is [protected]

Thanks
Vijay Thakkar

Dear sir,

We have received of the following details against my refund from amazon india.

Our refund of rs.3050.00 has been processed successfully initiated on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is[protected]. But still we don't have received our refund.

We have complained to amazon india, they have advised us to fill the canara bank dispute form, because this money they have already send us the transaction id, so this amount struck with canara bank.

Please check at your end and release our money.

Best regards

Sunil kumar

Writing with the reference to the order no:[protected]Awb[protected] dated 1st april 2019.
This order was placed from the id - ani. [protected]@gmail.com
I am highly thwarted with my recent purchase from amazon prime account wherein i’ve placed an order of a mobile phone of xiaomi redmi 6 (Black 3 gb ram, 32 gb rom).
The shipment delivery was scheduled on 5 april, however post receiving the order; it was observed that the seal of the packet was broken and there was no product inside the box, and invoice was also missing.
The box was delivered only with a charger and a cable
Amazon being one of the most known market brands, it left me in a shock to receive this order.
The first complaint was registered on the same day i. E. 5th april, and after several follow ups i have been informed by your customer care executive that there would be no replacement and refund. I disagree to your investigation results and request you to deliver the ordered item in original packing without any further delay.

I’m highly disappointed with your services.

Thanks,

Ruchi

Phone:[protected]

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 1099 rupees was successfully processed on 2/04/2019 to my account by amazon. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also the state bank of india branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
My refund referance number[405454]
My account no is [[[protected]]].

Order number :[protected]

Bought tata sky from amazon.in on 19th mar 2019. Facing issue getting warranty on that product as no invoice was provided with the serial number of set top box.

Trouble ticket raised with amazon.in on 26th march & 3rd april 2019 but still no proper invoice was provided.

Tatasky confirmed no warranty as that is grey market product

I've ordered a phone, oneplus 6, a while ago the day it arrived i noticed the volume rocker key was harder than usual to slide. I received the replacement which again had the same issue.
When i reported this for second time to amazon, the executive told me that it seems since the phone is new it will loosen up with time. Ever since i've called amazon multiple times, even sent emails but all in vain. No help whatsoever.
I'm being referred to authorised service center who said it is because i may not have used this slider much and it is normal, alternatively i need to contact amazon.
I'm being sent from pillar to post with no one taking any ownership or responsibility to resolve the issue. Every time i receive a reply it is from a different person and every one is washing off their hands.

Someone please help.

Hey...

My name is pushpendra singh and my issue is i want to know about my money status

This money is initiated from amazon on 23/03/2019 they ask me this money is credit in your account in 3-4 working days but still i am waiting the money regarding this issue i have already contact to your customer services they ask me wait 24 48 hours but their is no response from your side
After that i will contact to amazon customer services they provide me return reference number an as me contact to bank
The reference number for the refund is[protected]

I want to y money back as soon as possible
Thank you

Dear sir i had order one item on amazon india dated 28/03/19 and i had paid them by my debit card then the order is cancelled by amazon then amazon had issued refund on 02/04/19 which last date of the refund was 09/04/19 but i had not recived refund till now. I request you sir please help to get my refund. Bank exectives are not responding me and they are saying that we dont get any refund from amazon. So sir please help me.

Order #[protected]
please give me my refund rs 459rs. paid by card payment.
i am tired more time call to your call center and internation team. but this team misguide me for bank issue. i contact bank it clear no payment receive 459 rs from bank.

please its total fraud by amazon for the payment.
i want my refund imediate.

I have ordered my product"ritu creation women cotton" no[protected] dated 07/march/ 2019 but till date i have contacted many times amazon team via chat and telephonic regarding undeliver of my product and the traking id provided by seller is wrong. Traking id m73366919 which was wrong. My delivery pin is 262501. I also done a-z claim for refund, but my claim rejected without any proof. The amazon team replied me we understand your problem but wecant do anything. Uff how can we expect this kind of reply from big company like amazon. The amount is very low 389/- but the question is harassment and cheating done by company. Ihave all essential proof kindly lodge complain against amazon team i will provide all electronically document as proof

I have ordered a product (Samsung head phone) from your amazon app but i have received (09/04/2019) a damaged product from your side. When i am going for returning this product its showing customer care contact no of samsung. As you are having 10 days return policy but still you are not returning the product. I have contacted customer care also but they are not supporting.
Its a legal cheating with customers.
Details are as follows
Order date 07-apr-2019
Order #[protected]
Amount - 2199

Hi.. I had ordered samsung m30 from amazon on 26th march of 2019 with order id:[protected]
But before product getting delivered to me i made one cancel request and it was accepted by amazon team and my product returned again to amazon. But on 2nd april i got one mail regarding refund that your refund has been initiated to your account but still today also that amout has not been credited to my account. I talked to amazon customer service and they told me that you talk to your bank regarding this and bank people's are telling me that we cannot help you with this.. Bank also not accepting my charge dispute form. So please if possible can you make a complaint against this order.
If they had initiated the refund then why dont it is not credited to account after 8 days also..
Wish i should get help regarding this..
Thanks

I ordered redmi note 7 from amazon website worth rupees 14999/-. The order with order number - order #[protected] was done on 30th march and order received on 3rd april 2019 contained xtra soap instead of redmi phone inside the box.

A complaint was raised against this in amazon and after 5 working days of their investigation process they closed the complaint without asking any details or proofs and decided not to process any refund. The items worth rupees 14999/- with 75/- delivery charges was missing and no proper action is being taken in this regard. The amazon website says the package started from maxell times hyderabad.

Mobile battery drain and heating problem... On stand by without network in overnight it goes down 35-40%. Take more than 3.5 hours to charge and not last long for whole day battery discharge in 4-5 hours that means i have to spend more than 7 hours a day to charge mobile.2 time charge need in whole day.
Amazon service is very slow expert will come to check mobile in 10 days after that process will start of return that means entire month i have to wait

I’m being billed monthly for amazon prime. I’m assuming this is a tv thing. I never ordered this service. I was sent a confirmation email to return. I never responded to the letter. Why? Because i never ordered amazon prime. As a side note i don’t have a smart atv and i use an antenna to receive tv. Oh! And i don’t have the net. So i have no use for this service. I would like you to stop billing me. And return what has already been paid

I ordered Sparx Men's Olive &Yellow Athletic and Outdoor Sandals - 7 UK (SS-604) at 29/03/2019 for Rs.799 the amount dedicated then i cancelled my order but my refund not yet credited to my account. I contacted amazon customer care & they told me that they processed refund already but banker not yet credited to account. Refund ref no[protected]

My corier giftsonn personalized 2 side round shape metal key chain/ring amt.245 order I'd[protected] is undelivered. He say through SMS that your address is unlocatable. But on same address amazon deliver many time. Like 5 days in a week. The amazon deliverer also not call on order registered mob. No.. If they call then I receive on another address as easy for them

I ordered three caps of same brand but different colours. Blue and grey colours are amazing but red colour is not as good as expected. It is bit gaudy however i like decent colours so red cap does not suits my eyes. Moreover colour is different from one shown in the picture.in lieu of red it is mehroon. That's why i want to return the red cap....

Sir I ordered a feto scope from Amazon. I make payment double time once in phone pe(Indian bank) and another in debit card(SBI).Sir 2 time money deducted from my account. BT Amazon denie no money receive 2 times or phn pe customer service told me payment confirmed by Amazon service.amazon customer service told me that SBI debit card payment confirmed. Phn pe told me to complain in bank because phone pay payment confirmed by Amazon service. Plz help 10 days above I don't found my problems solution. Plz return my money.plz take some steps.

The item delivered was a face epilator, it was a expensive product.
The item delivered was defective, did not work at all.
When we filed a complaint to amazon, they did not take any responsibility at all.
We have dropped several mails and called several of times, but no help.
Its a fraud that you deliver such product and then you say that it is seller delivered and also that as it is beauty product you cannot return it.