Claimed

Amazon India Complaints & Reviews

www.amazon.in

1

Updated: May 11, 2026

Complaints 20358

Resolved

1485

Unresolved

18873

Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Amazon India

Having problems with Amazon India?

File a complaint and get it resolved by Amazon India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

Amazon India reviews & complaints page 491

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 560098

Website: www.amazon.in

They had put items for sales in the website on 22nd jan at midnight so i got hold of an order for rs 10/-. The order was confirmed and at 11:00 am i get a message saying order has been cancelled automatically. When i call them they say pricing issue thats why vendor cancelled the order. They are trying to play around with customers by saying great india sale. Order number is all this great india sale is crap i order an item for 10/- and 8 hours later it was auto cancelled order #[protected]

Amazon India customer support has been notified about the posted complaint.

View replies

T

thribhureddi

from Delhi, Delhi

Jan 22, 2019

Hi,

Order: Date:[protected]

Order: #[protected]

I am Order htc desire 10 pro (stone black), but till to date i am not getting my product.

what is the problem and how many days are waiting to get the product

Thnaks & regards,

Thribhu

N

nanygoat

Jan 22, 2019

I have been charged $13.17 on my Visa charge card for the past 3 months from Amazon Prime Amzn.com/billWA. I have never ordered anything from Amazon ! I do not know if this charge was from India.Please check into this for me.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110024

Website: Amazon.in

I ordered a smart tv from amazon and got it delivered on the 20th jan and to my surprise the product screen was broken. I called and spoke to amazon india call center people who were extremely rude 👿. I then sent an email to jeff and someone from the executive desk called me and assured they she has returned and replace my tv will get my replaced product guaranteed delivered by the 23rd jan. However to my surprise i saw that the product will be delivered on the 24th jan and no one informed it to me. I work and i cannot skip one of my work because of amazon failure. I work from 11am till 9 pm and i am unable to receive product on thursday. I was promised the date of 23rd jan. The amount of mental stress that i have gone through is insane. A company that talks about being the most customer centric in the world is mentally and emotionally harassing customers. This has not happened with me for the first time with amazon. There has been multiple instances in the past where i amazon has created a mess for me. I have been a very long time amazon customer and spent lot of money on amazon. The kind of treatment that the call center people offer to the customer is insane. Amazon treats their customer as animals. Amazon has disrespected me and hurted me mentally. I have been given a sick treatment. Last time when amazon made a mess they assured me that it won't happen again. This has happened again. I think i must contact the consumer court and i must file a case. Please assist me to get my product any how on the23rd jan and i also demand a good amount if compensation because of the mental stress i have gone through. So far no help is being offered. I demand my product to be delivered on the 23rd jan and i also demand very good compensation because of the mental, physical and emotional stress i have been going through as i am writing this email. Very very very very very disappointed and mentally stressed. 🤢😢😢😢😢

My name is lokesh and my number is [protected].

Amazon India customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by Lokesh Vinod Rai I received a call from you executives desk and the person whom I spoke to wasn't helping me through. The man has all the excuses in the world. But he never tried to help me. I was never informed of delivery date change. As I already informed that I have work boundations I cannot take a work off on Thursday. The man on the phone hangged up on me with giving proper resolution. It was Amazon job to inform me of delivery date being changed. It has really been a very sorry state of affair that an organization who claims to be the earths most customer centric company is disconnecting the call on customer face. I have been talking to you guys since two days and my throat is damaged. I seriously consider filing a case against Amazon India. As I have informed that your people from the executive desk assured me that I will receiblvey stuff by Wednesday, if the date is changed due to any operational issue why would I care. I have paid money to you. I expect timely deliver. Why would I skip one day of my work because of your operational failure. As told in the earlier emails I cannot skip my work on Thursday. You must live up to your words. I have no doubt in saying that your service is pathetic. Your treat your customers as of they are animals. When you take money from your customers you consider the customer as God when it comes to service the customer becomes a dog. As I have already informed to you that this is not the first time Amazon has created mess. This is the third time in the row. I was promised last time that I will never face issues on the future, yet it happened. Every customer deserves respect. However, the man who called today was sounding like a robot as if he was reading a script. Jeff you are the richest man on the planet, may I ask you to answer why did this happened third time in a row. Your people are offering me a compensation of 250 INR as if I am a bigger. It really hurts when a long time customer has to face problems because of your operational failure. Jeff remember you being the richest man but you are not God. Time changes and it will change for you as well. I was expecting that the stuff will be sent to me by the promised date and I have recorded that call as well. But it seems you and amit agarwal have sold your souls against money. What if I spit on your face jeff and amit and say sorry. Will sorry cover up for that? You and your employees are shameless creatures. All you want is money, but you don't want to provide service to the customer. I have damaged my throat explaining things to your employees. Nobody wants to listen. They all have similar answers. No one wants to think out of the box to help an affected customer. You take money in one minute but takes your inefficient staff ages to sort out issues.

Jeff and amit you both have became blind after you got money. I curse you both die badly. No one absolutely no one in your company wants to take time and think going extra miles to assist the customer. All you need is money.

I am highly disappointed by the service which is being given to me in the last one year.

A dissatisfied customer.

Lokesh
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kollam, Kerala

Product not delivery yet and its second time not delivered on time,

Good afternoon stinu. Yogesh here
Y12:19 pm
Hi
I have yet received any updates on my order
Tomorrow is the birthday its a gift
12:20 pm
Yogesh | customer service
Are you referring this "philips hp8643/46 styling kit with straightener and dryer (Pink/black)"?
Y12:20 pm
Last time my experience with amazon delivery person at kerala w

Amazon India customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by M Stinu Gave 2 numbers of courier person both not reachable just fake numbers

View replies

Sanjay Bhandarkar

from Darwha, Maharashtra

Jan 22, 2019

ORDER #[protected]
Delivered 06-Jan-2019

BEBIG Men Slim Fit Formal One Button Suit Blazer Coat Jacket Outwear(Black)(3XL)

Complaint â€“ Extremely Very Small Size Delivered
Till Date Refund Not received
From 7th Jan 2019 onward requested ten times
No active has been taken
Requested do need Full

Sanjay Bhandarkar's reply, Jan 17, 2019

ORDER # 402-8325032-0522733
Delivered 06-Jan-2019

BEBIG Men Slim Fit Formal One Button Suit Blazer Coat Jacket Outwear(Black)(3XL)

Complaint – Extremely Very Small Size Delivered
Till Date Refund Not received
From 7th Jan 2019 onward requested ten times
No active has been taken
Requested do need Full

Sanjay Bhandarkar's reply, Jan 17, 2019

ORDER # 402-8325032-0522733
Delivered 06-Jan-2019

BEBIG Men Slim Fit Formal One Button Suit Blazer Coat Jacket Outwear(Black)(3XL)

Complaint – Extremely Very Small Size Delivered
Till Date Refund Not received
From 7th Jan 2019 onward requested ten times
No active has been taken
Requested do need Full

• Sanjay Bhandarkar
• plot no 73, popular housing society, opp- wadi naka no - 10
• 2nd row from amravati road, kachimet, nagpur 440023
• NAGPUR, MAHARASHTRA 440023
• India
• Phone number: 8888864930

Register complaint in Amazon
Amazon customer care No-

Official Website : www.amazon.in
Twitter ID : twitter.com/AmazonIN
Facebook Fan Page : facebook.com/AmazonIN
YouTube Channel : youtube.com/user/amazondotin
Google Plus : plus.google.com/+AmazonInOfficial
Instagram Handle : instagram.com/amazondotin
Head Office : Bengaluru, Karnataka

Name : Amazon.in Nagpur, Maharashtra Office Contact Details (Customer Care Number / Toll Free Helpline Number)
Location : Nagpur, Maharashtra
Category : eCommerce
Amazon Agra Customer Care Numbers : 022-30430101
180030009009 (Toll Free Helpline Number)
1-866-216-1072 (Toll Free MTNL / BSNL)
Amazon Customer Service Email ID : n/a

CUSTOMER CARE +91 7908709627 April 1, 2018, 11:47 am
AMAZON CUSTOMER CARE NUMBER
http://[email protected]
Helpline number 24×7
+91 7908709627
+91 7908709627
+91 7908709627
+91 7908709627
+91 9123328296
+917908709627
011-1800 565 8000
022-1800 700 1212
number +91 7908709627
+91 7908709627

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Yesterday, i bought grocery products on amazon.in, in which i had ordered tata tea agni worth rs 109 as what mentioned in website.

Today i received, shocking news is, mrp is only 100rs, and they charged me extra 18rs, as i had bought 2 quantity of it.

Inform them to get my refund at earliest.

Order id[protected]

Refund my 18rs to my amazon pay balance because seller has charged 18rs extra for this. I've attached mrp changed photo inclusive all taxes.

Regards
Deepak
[protected]

Amazon India customer support has been notified about the posted complaint.

Feb 04, 2019

Updated by AFsane DReam No Refund Received So Far.

View replies

F

Fahad Mansha

from Dhanbad, Jharkhand

Jan 22, 2019

I book 1 faux leather jacket but this product was damage
Order number 171-[protected]
Order date 05.01.2019
Invoice no IN-14452
Invoice details DL[protected]

Fahad Mansha's reply, Jan 17, 2019

Product was damage so I request you please replace my oder or return pickup fixed date

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have ordered jeans and returned that but i haven't got refund so after 20 days i called customer care and come to know that they have not received same item.
I have returned same item to currier boy and he cross checked properly. He said ok. And even amazon didn't informed me about this.
I dont know where it is changed, please help to get my refund.

Amazon India customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by ashu@12_3 Not resoled yet

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

As I have been ordered a product from amazon and have cancelled it so there was refund amount initiated from their end on 13/1/2019at 11.10pm and the reference no is 75503729014026192102462 .but amount has not been credited in my a/c till late and continuously i am contacting customer care for this but not getting a reply for this. As per amazon they instructed to file a charge dispute but wen i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Please look into this matter as its very serious.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 795001

I order 2 (Two) numbers of sports shoe on 11/1/2019 by pay on delivery vide order no.[protected] dated 11/01/2019 from amazon.in but during the time of delivery i open the box in front of delivery boy and found only one number in the packet. I also ask the delivery boy for returning the packet but he could not return the same. I already paid the amount to the delivery boy. Please look into the mater and solve the problem as early as possible from your end.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dhule, Maharashtra, 424002

I purchase product from amazon. on 31 dec 18. i pay through card and amount is deduct from my bank account but payment get failed. then i pay cash and i request to amazon customer care but still its my money not refund by amazon.
Please refund my money which is 289 rs... As soon as possible... I reported to team amazon but they did not do anything till now... I am very disappointed to this rubbish services... Do something â˜¹ï¸

Feb 13, 2019

Complaint marked as Resolved

i send email to amazon ([email protected]) and add compliant on this portal. Its take almost 1.5 month to refund the money to my bank account. and also i add my bank details on their portal for refund and also don't know which one is work to refund money portal complaints or emails

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.amazon.in

I have valid emails from the customer service center regarding discount on mobile because it was their fault for not delivering the product when i had paid the entire amount for the phone.

Now, when i am placing the order, the customer service people are bluntly refusing to give discount stating it was a mistake from their side.

All email exchanges are sent from their team stating provision will be made for discount at the time of purchase. But, none of them are accepting it now.

Amazon India customer support has been notified about the posted complaint.

View replies

S

Seemant Kumar

from Patna, Bihar

Jan 21, 2019

Ham ek amzon se phone order kiye 5299 ka 6/42015 me jisme older cancelled ho gaya aur pisa v kat gaya aj 2019 ho gaya nhi pisa aaya nhi kuch aur bank branch v kuc nhi kar ta hai
BANK name bank of baroda

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110006

Guys, the amazon has dedicted rs.699, which is supposed to be paid against my order, but the order is not placed/ comfirmed.

And the amazon service representative says that we dont not have any details for this deduction.

I made a payment for a 64gb pendrive during amazon sale, but the order not placed, and the balance got deducted. And when i called them they say that you have made this payment on 3rd party merchant..

Cheap stratigy to make profits..

Rajat gupta [protected]

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110024

Website: Www.amazon.in

I bought a smarttv from amazon and i received the product on the 20th jan 2019. I found that thetv screen is broken. Amazon is now not helping me at all.

I am dying of making them understand my situation. But their call centre staff is not helping me.

Amazon ate my 12000 rupees.
This is not the first time i have faced issues

This has now happened 3rd time in the period of 6 months.

Plz help me to change the product.

Amazon is pushing me from the pillar to the post. Amazon is giving me a run around

Their customer service team is very rude and unhelpful.
I have not received any help from amazon on this.

Amazon customer service is very bad.

They treat their customer as servants. My number is [protected].

Amazon India customer support has been notified about the posted complaint.

View replies

V

V PARASURAMAN parasu

from Chennai, Tamil Nadu

Jan 21, 2019

My Order is not delivery My booking date is[protected] Booking item Pandrive
Cash is Online payment.Please Chaking in My Order.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 144411

Website: Www.Amazon.in

Hi,
I purchased ddr3 ram and when i recieved the item it was not working and i returned it back after one day. My amazon account showed refund would be sent on 3 to 5 working days.
It shows in my account that refund was sent to my jammu and kashmir bank account on 12 jan but till yet i didnt get my refund back. I have provided every detail in the photos.
Pleaase help...

Amazon India customer support has been notified about the posted complaint.

Jan 20, 2019

Updated by Aabid Yaseen I got a call after the complaint and they aksed me about order details and asked for pin and i got money deducted 1500Rs instead of credit.

View replies

G

Gauurav Raj

from Dirba, Punjab

Jan 21, 2019

I have not login into my account since yesterday. Yesterday I ordered a switshirt online but it is cancelled although I have paid full amount of this using BHIM UPI and and Amazon pay. I worried that it's refunded or not.

P

[email protected]

from Mumbai, Maharashtra

Jan 21, 2019

Order number #[protected] purchase arishta fashion girls empire dress. Return but amount not credited to my account. Date 19th Dec 2018 order and return product but till date amount not credited. Customer care not support me.

S

Sanjeev Aaru 143

from Pundri, Haryana

Jan 21, 2019

Refund not add my bank account
Reference number 743332749005900442492148
And Amazon coustmor care also called That is bank falott soooo please help me sir
I neend money And refund it fast

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Website: www.amazon.in

Not got cash back because of wrong information provided by customercare service of amazon. The cash back was already confirmed by the customer care executive via telecom and after placing the order the same was not received in full. For this i also communicated with customers care amazon again for my balance cash back but they just saying sorry about their mistake but didn't transfered my balance cash back amount.

Amazon India customer support has been notified about the posted complaint.

View replies

L

lareande

Jan 21, 2019

The charge only says merchandise.

S

solanu2608

from Panipat, Haryana

Jan 21, 2019

I have orderd biotque hair oil on 02 jan 2019. I have pay for this online 360 rs . This product Tracking ID[protected]. On 11 jan 2019 my product show deleverd but in actual my product not delever to me . Please slove my problem and take action for this . I want my money or product.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560035

Website: Amazon

I ordered a motherboard (Order id:[protected] and i waited and paid for it only to receive a different product. When i reached out to amazon regarding the same, they said i will have to wait for a week. This is a fault of the seller and they are forcing the customer to waste their valuable time and not take any action or even get a refund. The customer care is not willing to help one bit and when asked to forward the call to the concerned department. They are saying, there is no one in the entire amazon customer service who can help you with your issue. If amazon has to carry on with investigation as to where the product went or what happened to it, that is their course of action, why does the customer have to waste their precious time? The customer care also quoted that they have no compensation for time wasted. I have waited for the stipulated delivery date and paid the correct amount for my product. Then why am i at the receiving end of this mess. This is amazon's fault. I do not care where the package went whatsoever. I just want the product which i ordered and paid for. If amazon has delivered the wrong item, they should be on the receiving end. Last month i lost a lot of time due to amazon. I had ordered a motherboard (Order id:[protected] and paid for it. Waited two weeks and then amazon told me that the product was not in stock. They have no regard for customer's time whatsoever. They should at least compensate for the valuable time and money that they have wasted.

Amazon India customer support has been notified about the posted complaint.

View replies

T

Tanisha Bhalla

from Bengaluru, Karnataka

Jan 26, 2019

The same thing is happening with me now! They are so rude! I mean u are sitting with my money and you are giving us attitude!! My 4 days are in any case wasted and they still have no answer to their so called investigation!

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Khordha, Odisha, 752054

I have ordered a gift pack but due to wrong shipping address i cancelled it as the payment was done i claimed for refund after 15 days customer care executive said the refund will be initiated within a week but was no done when the next time after one month i cantacted them they mis lead me with some wrong bank code and i equired about it nd complaint for the next time they promissed to refund tge money 2 months passed and the money is not refunded it seems that amzaon is lacking in its service and cheating their customer

Amazon India customer support has been notified about the posted complaint.

View replies

J

jigar rajput

from Ahmedabad, Gujarat

Jan 21, 2019

I have recharge of 99 rupees in bsnl ...but amazon not gave Cashback of rs 25 in my amazon pay balance till today

Pls help me

A

Avneesh Dwivedi

from Bhopal, Madhya Pradesh

Jan 21, 2019

My last five cancelled transaction refund has not been credited to my account
Please give me some response

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I ordered a product in amazon india and i cancelled it but the refund amount of rs:239.00 is still not credited to my account and the product refund reference number is[protected] the amount should be credited to my account on november 2018 but still not credited and i have complaint many times about this issue but still not credited.. Please take the neccessary steps to refund the amount as soon as possible.

Amazon India customer support has been notified about the posted complaint.

Jan 20, 2019

Updated by Afyuu Afsar ordered a product in amazon india and i cancelled it but the refund amount of Rs:239.00 is still not credited to my account and the product refund reference number is[protected] the amount should be credited to my account on november 2018 but still not credited and i have complaint many times about this issue but still not credited..please take the neccessary steps to refund the amount as soon as possible.

View replies

S

santosh kumari sirohiya

from Jaipur, Rajasthan

Jan 21, 2019

Dear sir, mere amzone ne mera amount refund kr diya hai. lekin mere account me credit nhi hue hai. please help me

S

sangam ghosh

from Kolkata, West Bengal

Jan 21, 2019

Hi I am sambhu das I purchase a school bag from Amazon they should not give the to my bank account of rs 219 1month
Ref I'd[protected]
Plzz sir dekhai thoda jaldi...

sangam ghosh's reply, Jan 18, 2019

Plzzz sir dekhai
Order I'd 405-9116638-2948321

S

salmudi

from Kota, Rajasthan

Jan 21, 2019

My refund is not come bank account number is [protected] . Refrence number is[protected] .my refund amount is 212 .refund insiate on 29/11/2018 so please give my amount as soon as possible. Thanks

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 57078

Dec. 16.2018 is the date of the transaction on my credit card bill.
The reference # is 2469216pe2xk9vrsw.
The transaction description: amazon prime amzn.com/bill wa.
A charge of $13.57 has been charged to me... What is that? There is no explanation what so ever.

If this is a mistake on your part, please credit my credit card.
If this was a charge for return shipping, please let me know. I expect a response quickly from you... Why? Because i no longer trust amazon if they are trying to be dishonest.

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700074

Website: Amazon.in

Order id: [protected]

18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation dpt said u sent wrong another item and they not refunding money
So plz check it and slove this problem
Share snapshot of order details

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800004

Dear sir/madam

I am amit kumarand i have a account in syndicate bank, branch - main branch patna, patna (Bihar) account number [protected]

I have ordered a product online from amazon on 4 jan 2019. But due to certain reason order cancelled. Amazon returned my money on 11jan 2019 but it is not cerdited to my account.
The authorization code (Refund reference number) for the transaction is[protected] amount of rupees 1950 deducted from my account. I am paid money in upi id number[protected]@paytm and add my own bank account

Still mount is not credit in my account...
My phone no [protected]
My email is [protected]@gmail.com

Jan 20, 2019

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

Jan 21, 2019

Updated by amitkavi12345 upi reference number and refund reference number same

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700074

Website: www.amazon.in

Myself mandira biswas
18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then ur courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation dpt said i sent wrong another item and they not refunding money
So plz check it and slove this problem
Share snapshoot of order details and return details

Amazon India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recent comments

Still no resolution from Amazon&rsquo;s end.