Amazon India Complaints & Reviews

Not got cash back because of wrong information provided by customercare service of amazon. The cash back was already confirmed by the customer care executive via telecom and after placing the order the same was not received in full. For this i also communicated with customers care amazon again for my balance cash back but they just saying sorry about their mistake but didn't transfered my balance cash back amount.

I ordered a motherboard (Order id:[protected] and i waited and paid for it only to receive a different product. When i reached out to amazon regarding the same, they said i will have to wait for a week. This is a fault of the seller and they are forcing the customer to waste their valuable time and not take any action or even get a refund. The customer care is not willing to help one bit and when asked to forward the call to the concerned department. They are saying, there is no one in the entire amazon customer service who can help you with your issue. If amazon has to carry on with investigation as to where the product went or what happened to it, that is their course of action, why does the customer have to waste their precious time? The customer care also quoted that they have no compensation for time wasted. I have waited for the stipulated delivery date and paid the correct amount for my product. Then why am i at the receiving end of this mess. This is amazon's fault. I do not care where the package went whatsoever. I just want the product which i ordered and paid for. If amazon has delivered the wrong item, they should be on the receiving end. Last month i lost a lot of time due to amazon. I had ordered a motherboard (Order id:[protected] and paid for it. Waited two weeks and then amazon told me that the product was not in stock. They have no regard for customer's time whatsoever. They should at least compensate for the valuable time and money that they have wasted.

I have ordered a gift pack but due to wrong shipping address i cancelled it as the payment was done i claimed for refund after 15 days customer care executive said the refund will be initiated within a week but was no done when the next time after one month i cantacted them they mis lead me with some wrong bank code and i equired about it nd complaint for the next time they promissed to refund tge money 2 months passed and the money is not refunded it seems that amzaon is lacking in its service and cheating their customer

I ordered a product in amazon india and i cancelled it but the refund amount of rs:239.00 is still not credited to my account and the product refund reference number is[protected] the amount should be credited to my account on november 2018 but still not credited and i have complaint many times about this issue but still not credited.. Please take the neccessary steps to refund the amount as soon as possible.

Dec. 16.2018 is the date of the transaction on my credit card bill.
The reference # is 2469216pe2xk9vrsw.
The transaction description: amazon prime amzn.com/bill wa.
A charge of $13.57 has been charged to me... What is that? There is no explanation what so ever.

If this is a mistake on your part, please credit my credit card.
If this was a charge for return shipping, please let me know. I expect a response quickly from you... Why? Because i no longer trust amazon if they are trying to be dishonest.

Order id: [protected]

18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation dpt said u sent wrong another item and they not refunding money
So plz check it and slove this problem
Share snapshot of order details

Dear sir/madam

I am amit kumarand i have a account in syndicate bank, branch - main branch patna, patna (Bihar) account number [protected]

I have ordered a product online from amazon on 4 jan 2019. But due to certain reason order cancelled. Amazon returned my money on 11jan 2019 but it is not cerdited to my account.
The authorization code (Refund reference number) for the transaction is[protected] amount of rupees 1950 deducted from my account. I am paid money in upi id number[protected]@paytm and add my own bank account

Still mount is not credit in my account...
My phone no [protected]
My email is [protected]@gmail.com

Myself mandira biswas
18 days over bt won't get refund money.. Many times called mailed bt
No response. Today customer service told me u mailed our investigation dpt
Cz they told u return another item.
If product problem or another product gave their courier boy then delivery boy not kept that means not returned it cz their rule if there r any wrong item show then ur courier boy said to customer.. U call
Our amazon customer care service
Then how could they say this type of liar thing returned wrong item.. I returned same product cz size issue.
Investigation dpt said i sent wrong another item and they not refunding money
So plz check it and slove this problem
Share snapshoot of order details and return details

Sir i do online transction with amazon and by chanse by order is cancelled and my refund is also not came. The refund intiate on 29/11/2018. My money not came. My total amout is 212 and i purces himalaya anti fairfall shampoo so my money as soon as possibe. My account number is[protected] and refrence number is[protected]. S7 please my as soon as possible. Please

Order dt. 31/12/18
Order #[protected]
Item: plastic coin bank for kids (Multicolour)
Qty. 01
Sold by: kanchan enterprises
Order total: rs. 499.00
Refund was approved by amazon on 08/01/2019.
The item was sent back by me thru express courier approx. 10 days back but still no response or refund received.
The packing was very-very poor & the item was found broken from top & bottom. The pack from outside was intact.
Pl. Do the needful at earliest so that my confidence with amazon regains & i can continue to shop..
Thanks,
Prem singh negi, [protected], [protected]@yahoo.co.in

I placed an order with amazon. However the price of the product increased by rs. 3k after my order was placed. They are now cancelling my order and asking me to place a fresh one. Cheaters and looters. Should be banned in india. I have raised a complaint in consumer forum and is now planning to escalate it further. Malpractices of e-marketing companies to fool customers.

This is been a very bad experience so far i faced with amazon.

There is an offer where if customer place an order and opt for pod then customer will be eligible to get 1k if customer loads money at the time of pod.

So i did the same, but before that, i've called 3 times to amazon customer care support regarding cash load,

All 3 time, they said you won't get any trouble while loading whether you're a kyc user or not.

And today, when order is out for delivery, once again i called customer care, she said you won't get any trouble. And also i informed delivery boy regarding this. He said i'll load your money..

But when delivery boy came, he unable to money load, then i called customer care again, she said you are not a kyc user thats why delivery boy not getting cashload option in his device.

So i personally asked customer care, if do mini kyc now, then would cashload works.

She said it will work. But unfortunate all of their information till now was falsified. All they wanted kyc user without giving them benefits. So they successfully accomplished in this..

Because today is last date to load at doorstep. And i kyced my account only for this.

Also there is no option for customer to de link his kyc if customer don't want to give them details.

In short, amazon took all they wanted.

Amazon took another step towards how to mislead customer.

Thanks amazon for giving me worst experience and wasted all my time. Because i've been waiting for last 5 days since ive ordered and they suddenly changed their terms and conditions.

Well played amazon. Very well played.

(Also i had placed 9 orders, and all of them were cancelled by you deliberately)

(Also i wanted to exchange 9 size for shoes, but you didn gave me an option)

(Not recommended again, fake amazon)

Regards
Deepak

I received a charge on my credit card for $13.77 on 12/26 for amazon prime membership fee. I'm not sure what it's for & i may have hit the wrong button without realizing it. I'm not interested in this. Please cancel & refund the charge.
Amazon.com order # d[protected]. Visa ending in 2967

Thank you,
Linda mcdermott 409 boyd dr red lion, pa 17356
[protected]

Ordered the product on 22 December, not yet delivered,
Now amazon has initiated a refund.
But i need the product or want refund with interest.
Amazon has wasted my valuable time many times as i have contacted the customer service representative more and more times.
Also amazon has provided me the fake tracking details.

Account no -[protected]
Name-ajendra kumar
Amazon I'd [protected]
Order id-Your refund for the order[protected] of Rs.1399 has been processed successfully on 12/26/2018. The amount should reflect in your account by 01/02/2018.

The Refund Reference Number for the transaction is[protected].

I ordered the ultimate nutrition pro star which is delivered me on jan11 having an order no[protected] but i recieved coke bottle of 2 litre filled with water which is so rediculous for me i have complaint about this to amzon but they refused to help me i am student it is my very hard money which i save for my protein but i didnt get it and please contact me to solve this problem either by refund or replacement
Thank you
Name-prince
Contact no-[protected]

Order date :01-sep-2018
Order number: #[protected]
Order total:898.00
I have ordered shoes from amazon.in on 1st september 2018, and returned them on 7th september 2018. I got the confirmation that the product was picked up successfully. I am calling the amazon customer care executives from the past 5 months. Every time i call them they give me a # reason. Now they say that they haven't received the product yet. I even got the confirmation message from amazon that the product was picked up successfully. Every time i call them they raise a new complain and tell me to wait for 3-5 or 7 business days and finally the won't give me the resolution. Its finally 5 months i have been waiting for the refund. So if you care for your customers respond quickly asap. Higher authorities involve and resolve the issue.

Hello team,

I am an amazon prime member. I have paid for 1 year of subscription.in december, i got to know that my account was locked for security reasons. I reached out to customer service and they asked me to provide details of the card i never used and said it was used for transaction which i am not aware of. They are not willing to give me a resolution even after multiple calls and multiple email exchanges in the last 1 month. I even reached out to their twitter handle and found no solution. They should at least refund my prime membership amount and close my account as i am afraid that someone might have tried doing fraud and can do it in future as well. Also, this is not the kind of customer service i should be getting being a prime member for which i pay an extra amount. There should be set customer service guidelines for such companies.

Order id =[protected]Provided in e-mail)

I ordered hanumax light from amazon with order no[protected] paying 100 rupees extra for one day delivery. It is already two days but the item didn't get delivered, if i call customer care they are telling it will get delivered in one 24 hours but not committing time of delivery. So my question why would amazon take extra money from customer they arr not able to deliver the product on time as assured. Amazon is grabbing money from customer and later telling customer that they arr sorrh not able to deliver and refund

I’ve ordered a sweatshirt initially and i received a pair of headphones instead which i had ordered earlier and already received, i got the headphones again!
And now i’ve not refunded my money yet and past this week amazon isn’t replying to my mails. First they asked me to attach my bank account details which i did and the refund failed! And now they’re not replying and nothing regarding my money!!