Amazon India Complaints & Reviews

Had purchased a marks and spencers trench coat and another cotton jacket during the winter sale period. Because the sizes were too large, i had requested for return (Smaller sizes were not available). After the product was taken by the courier guy, i got an email saying that the returned product is either old or a different product. For this i have emailed repeatedly and even called repeatedly saying that the returned item is original and have returned the same product. But they are not listening to me. When i asked them to return the same item which they received to see what is the problem with the product, they have refused to do that!! This is complete harassment and i have been cheated by amazon with my money!

I had ordered 2 sarees for 800 on 29th january 2018 with 2 day delivery (Prime customer), with delivery on 30th january 2018. I had ordered it for my friend to present the saree to near by temple on midnight of december 31. I gave her the surety on trusting amazon as a prime customer.

On 30 january by 2 pm i got a message "out for delivery", i am satisfied and continued my works.

But by 5pm, i got a message that customer cant be reached, will be delivered in next attempt. When i try to contact delivery agent number it gets auto disconnect on first ring.

I called 3 times for customer care to get in touch for my product, each said they cant get in touch with person but assured product will be delivered on next day.

No attempt had been made on next day and on jan 01 morning 10:30 am the agent called me to get my location. I just returned the product which is of no use now.

All i got was a bad reputation from my friend and her family for trusting amazon. From amazon i get an apology by stating it wont happen again.

Every courier carrers have their own customer care number to contact the respective hub. But for amazon there is no way to contact the hub or any of its representatives in any emergency.

Amazon made this new year start with a big disappointment and bed reputation.

Never trust amazon in emergency delivery needs

Hello sir/mam
I am a amazon consumer but my amount debit by amazon and order succecfull show on amazon site but not update payment on my electricity board o[censored]ttrakhand power corporation ltd. For more information please check the screenshot please help me and give reply.
Transaction date. 25/12/2018

I have order amount of 518 but automatically cancelled than i call on amazon call center they response me your account has been hold jo any information.
Sir my issue is than account has hold why order placed and debit amount. And no any intimation to me related account hold.
Sir want to refund amount and response to amazon why without intimation hold my account and account hold so why debit amount

Hi i have ordered 3480 on dec 10th 2018 received product on 13th.

I received a wrong product and immediately i have connected to customer care and they promised for a replacement or return.

Nothing happened as of today and when i called customer care they are telling me to invest money on bluedart and return to the same place where it has come.

Customer care says there is no option to retrun now.

Hopeless situation

I had ordered artesia decorative black abd white wall shelf set of 6 on 5th nov, 2018/order no:[protected]. The return had been intitiated within the stipulated period of time, although the vendor came to pick up the return and he even clicked the photo of the same but till now the refund has not been intitiated. I am extremely helpless to share my blunder experience with amazon customer service as n number of calls and e-mails made by me. Moreover this is so shameful when i recieved a call from customer service, a guy from customer service brutually told me "ki madam aap padh kr return ni dete" and i told him that this is not the first order i am placing, then in the evening only i got a call from a girl name shallu who work in the warehouse saharanpur requested me to take back the complaint and she will compensate by her side as she accepted that it was her mistake, then i communicated the same to amazon customer service via vaishnavi in the next morning and she promised me to initiate the refund within 2 weeks. This is extremely awful experience that i got a mail from amazon that they cannot refund the mail. I want my refund to be intiated as it is a breach of trust by amazon customer service.
Regards
Reetika
[protected]

My name is sourabh kumar... My phone number is [protected]... I have ordered oven cost 2999 and a hand blender cost 919... This order was prepaid and i have paid this with punjab national bank debit card atm... And i have returned it on 25th december and it more than 5 days.. As amazon says they will refund the amount in maxum of 5 days... And still i haven't received my refund... And i called amazon customer care they are saying they have initiated and still i haven't received... So kidly please help me out with this... Please... Thank you.

Dears sir/ madam

Would like you inform you that i made online sopping from amazon on 25 dec-2018 order no.[protected] in the stem its wowing delivered.

Then celled them now the are saying received from post office but this not good service

Please ask them delver to address

Thank you
Zubair alam

I have purchased a t-shirt from amazon.in in the month of october 2018. But i received a wrong product and requested a return. They pick up the product but refund was not processed from their side. So i call the customer care and finally they processed the refund manually and as per their email the refund should be processed by 15th november 2018 but it didn't happen till december 2018. Again i contacted their customer care and they suggested me to call bank customer care. I called the bank but bank is telling refund not processed from amazon. How can they tell a lie to customer. Bank is asking me to contact amazon customer care but amazon customer care is telling to contact bank. I am really in a messed up situation. Please help me with this problem

Hi my name is darrel kevin kumar, i had purchased a trovon bluetooth headset hbs-730 on 12 of september . I had been using it for 2 months and after that one side is not hearing and i don"t know what to do . I asked a amozon delivery person and he insisted me to contact the delivery address customer care and speak to them . But due to confidential issue it has not been provided and the product is with one year warranty and what i can i do it for my replacement . Contact me on my registered mobile num or my email id
Reply

My refund was initiated on 25th of december 2018. For product named. Cartup pubg gaming joystick for mobile. However it is not reflective in my account yet. And amazon has provided me this refund reference number:[protected].For refund transaction initiated from there side. Please look into this. And process my refund from amazon as soon as possible.

I had purchased Rebzar laser meter 100 meter range on[protected]. But the product was not as per my satisfaction. I decided to return it. I had returned it on[protected] in same condition as i was received . Amazon sent me massage that your refund had been added to your account. But i had not received my refund money yet.

Ø product received with open seal.

ø amazon customer care representative requested to update new address in amazon account [29/12/2018] for product replacement.

ø amazon customer care representative confirmed about replacement on 1st january 2019 [till 9:00 pm].

ø 2nd january 2019, amazon customer care representative said, order is cancelled but no any information for order cancellation.

ø no any amount refund by amazon for cancelled order.

I ordered a ps4 game on sale through amazon it was supposed to come before 2nd january. On 1st january i got the message that the game will deliver today at 8: 48 a. M. But at 9:54 i got a mail that i rejected rejected the product but the truth is the delivery boy neither called me nor he came to my house. Now the product is being returned to seller, it was a gift for my cousin who is going back on 7th january and he was really excited to get this game and i am really disappointed on the service of amazon because when i reached them with my problem they said the delivery boy has return the package to the seller it is hard to get it now you may have to order it again.

@amazonin
Unexpected things happened to me regarding my last two orders.
1. Order #[protected]
It showing delivered on delivery date but not reached to me (Prepaid order).
Not only this, same day i apply return and refund, next day, i get sms that your
Order pickup is successful.
2. Order #[protected]
After appling the refund on my first order, i order again, but this time it decided
To pay though cash on delivery. On the delivery day parsal boys card machine
Not work. He told me to pay though pay net faculty. I did but it shows failed (But
Detected form my account). Then he sends me sms and requests me to pay through
Link provided in sms. That successful.

Now i am waiting for two refund (Order-1 and 2).
These two order became headache for me.
Consume lot of time to get understand my problem to customer care.

I will order zoomons leggings from amazon on 27 december, 2018 and it's delivery date was estimated by 31 december, 2018. But i couldn't receive my order in that day. And after 2 days i contacted to customer care and the worker of amazon said that it should be delivered within 7 days but next day i saw that my order was cancelled.
I never get my order delivered in time i have to contact customer care every time i ordered on amazon

Dear team,

I am using amazon for about 10 yrs. Its indeed a very good experience. But right now i have a small concern. Recently redeemed vouchers from zest money into pay balance. I would like to have all my remaining balance from my account into bank account. Already enquired to customer care but seems there is difference in opinion. Please take necessary steps to transfer the money.

With kind regards,
Shyam kumar
[protected]

Amazon not delivering product on time
When calling agent talking rudely
On call they say they are contacting agents for delivery but originally they dont
They promise on call to deliver but do not deliver

Delivey to be given by 1 st jan but did not get till now

Fake amazon
Never buy anything

Order date
29-dec-2018
Order #
[protected]
Order total
3, 998.00 (1 item)

I didn't sign up for prime at all so plz give me what u took out of my account cause i didn't sign up for prime so don't take no more from my account i wanted a free delivery and i decline for the prime i don't want prime so plz return what u took out i payed for the games but it said free delveriy so there is the proof i didn't sign up for prime plz and ty

I have received Amazon gift card from my friends and I was able to add it to my account but I am not able to utilize the balance to pay my orders. I have raised a complaint with Amazon India and I am following up with them continuously. They were saying it will be resolved now and then. It's been three months and I lost hope of getting it resolved. Hence I am bringing it to consumer complaints notice.