Amazon India Complaints & Reviews

I ordered 2 items one fridge and one washing machine.

Both products delivered were defective. Washing machine was completely broken from inside and fridge had dent.

After raising a complaint they have picked up washing machine but have still not refunded money even though it has reached seller.

For fridge its been many days and they are still not picking it up from my place.

Have called customer support many times and they misbehave. Previously they had sent sorry mails but now they just dont reply properly.

And this is a prime account still after paying full money feel like i am dealing with goons

I have purchased a biometric device on 10th October from amazon.in,
And the same was returned on 27th October due to not get similar product with my requirement. But till now I have not received the purchase amount of Rs 3597/-.

Please refund the amount of my below mentioned account
State bank of India
A/c [protected]
Ifsc SBIN0000228
Ghatal branch
West Bengal

Amazon takes money from customer procures product from the market and delivers the same to customer in one week 10 days time...

They are rotating and using customer money...

They don't have the stock what they display

If they have the stock, why can't they deliver within 2 days within metro cities in India...

Why so much huge delay

I had an offer message from amazon yesterday about an offer, i have given all my details and selected a product. It is said that will receive the confirmation mail. I have not received a message yet. My time was lost and mentally disturbed. I am complaining against those who have done this and i want to get that product as compensation. I have all the evidence in my hand.

I purchased product on
Order date
16-dec-2018
Order #
[protected]
Order total
1, 099.00 (1 item)
I haven't receive my order after wait long time i cancel above order
But till the date my refund is pending when i call amazon they give me new excuses and new date every time.

So i want to help from ur side and request u to refund my amount above mentioned product
I am very thankful to u.

Gurpreet singh
[protected]@yahoo.com

I purchage a vivo y21l bettery by online amazon but bty was not good than i return this product but refund is not cradit in my account. Amazon is already cradit this amount but this cradit is not done in my account. The amount of bettery is rs 959. At this time this amount cradit in my account i don't know what is the problem amazon provide me a refrence no is[protected] of this product.

I have successfully returned my order but i am not receiving any refund from you. Refund has been approved by the seller but i havent received it yet. It has been a week since approval
I had ordered a book titled "communication skills in english language" by dr shankar
Sold by: books & book

Amazon.in order number:[protected]

Order placed on: 28 dec, 2018

Payment method : pod (Payment on delivery)
Order total: rs 806.00
Please look into the matter.
Thank you

I ordered elite 25e from amazon on 8th jan but they really delivered a blank box. I compliant regarding this on app and on [protected]@amazon.in but they directly say we deliver box with headphones so we unble refund. But no one check on my front. How they say i delivered with products. My 3699 re total lost. What i do next.

I have ordered product - security mens hooded sweatshirt pullover pleated sleeves hip hop shirts solid tops black m, order no[protected]), seller - securityindu but i request to return because of bad quality on 10/01/2019. But no one is coming for pickup and top of that amazon seller keep sending me unnecessary offers through emails like - you keep the product and we'll give you 1200 or 1500. I want my full money back and you take your product, simple. But no. Every time i reject their offer they send another mail like that.
I asked them to send me their office address if you are not coming, at least tell me that, so i'll post the product at your office but they are avoiding to answer anything about the return and keep offering me money and wasting days. If its your part of your plan to force costumer to keep their product that really unfair and unprofessional, i never expected such service from amazon.
I want you to send someone to pickup the product or send me the address of the office if i suppose to send the product through post and return my full money back as soon as you can.
I am sending you the seller address given in the website.

Http://amazon-sale.pubgtournament.xyz
This is the website which is giving products for 99% discount and i ordered 2 items, after ordering it says to share on whats app, i did so.
Then my order was confirmed, it said you'll receive a confirmation email, but i didn't get any email.

This is to inform you that we have applied for removal request on 5th of october 2018. As per amazon policy removal received 10-15 working days but till i have not received. After many followup but seller central has not able to resolve this case last 4 month. I got the very bad experience with amazon seller central team. Here attache my case log.

My order no is[protected]..I ordered it on 10/10/18 with sbi debit card..same day the order was cancelled but the refund has not been credited yet to my bank account.. I contacted bank customer service as well as amazon but it is getting delayed and delayed.. 27/112018 I made a complaint against amazon at National consumer helpline... Amazon India is not providing me with utr number for the refund transaction whereas the bank is asking for utr number to track the refund amount.. My mobile no is [protected]..name :Deepak Kumar from Patna bihar.. Registered mobile number with account is [protected]..kindly resolve my issue.. Neither amazon nor Sbi is resolving my issue..

I have not received my order but the status of my order shows that it is delivered to me. I even got sms that it is delivered on saturday at my address. I have uploaded my work address as delivery address. There was holiday on saturday. So, to whom it is delivered. Also, there was my other order which they say was refused at the time of delivery. But i did not refused it. Infact the delivery man never showed up. So why it was returned. Worst service i have ever seen.

Sir,

I am k. Sunil and my mobile no.[protected]. I am purchased bike motor kit in amazon online shopping site, it is to inform you that my cash back from amazon service is not being credited in my bank account. On this when i enquired to amazon customer care then he told me that your debit card is not linked to the bank account, and therefore cash back has been stopped. So you are requested to link my debit card with bank account at an earliest. The details in this regard is given below...

Name : k. Sunil
Mob/no : [protected]

Good day,

I had complained against a delivery agent (Mr. Suraj mali) for his unprofessional behavior and harassment. I requested amazon to not send the same delivery agent to my address to which they acknowledged and confirmed that the same agent would not be sent to my residence as it was a security issue. I made it very clear that i do not feel safe with the particular agent because earlier he tried to enter my premises even after me telling him i am not at home. I had to ask my guards to stop him.
The very next day the same agent comes with another package of mine.
On calling customer care they did not provide with a proper solution. They just kept saying the matter has been escalated and investigation from back office will be done.
I receive rude phone calls from the courier team (Mrs. Anu sangole). She talks to me as if i am a criminal. Does not identify herself and is very uncourteous.
I want an explanation and want to amazon to guarantee/ take responsibility that the courier facility/team/ department does not hold a grudge against me for above complaints filed and all my future products are protected against tampering.
Mrs. Anu sangole needs to be coached on how to talk to a customer and the need for identifying her self.
Order #[protected]
Order #[protected]

Rgds
Arvind soorada

My order was delivered to other and also i didn't any updates regarding the order after its confirmation. My order was a book named a guide to ayurvedic clinical practice from cbd, varanasi. I ordered it on 11 nov 2018 but didn't receive after a month also neither any update about its shipping or delivery so i requested for return. Again i was nt responded and then i called to customer care n they convinced me that they will be getting the refund bu contacting the seller and even said if i want i can order another one while they will be working with previous one. I did so i ordered same item. Same thing again happened no updates. Since i had to leave city and didn't get any updates so i requested for return.
Today (11/01/19) i got those item from my hostel office. My complaint is that why i wasnt informed or updates with my order status. Neither delivery man called me during my item delivery nor i got any updates from amazon
Now i don't need these item. I want to return both of them and want my refund. Hope u reply this time and work on it.

My complain is about a product (Genting mgr109 universal coil spring order number[protected]. I have not received my product which was scheduled for 20th dec 2018 so i waited for the extension time. I also tried contacting the seller but in vain no response. My request for refund is not being answered. Please suggest what i should do next.

Got a message from watsap forward saying about 99% sale offer for one day n i ordered a vivo 9pro cell phone worth rupees of ₹24000 @ ₹1899 only n a lg tv of 32 inches worth ₹23000 @ ₹1099 only i want to complaint about fake schmes i want the order now as it shown on the app... I hve the order num n registered email address also n told it will b delivered soon n check the mail for details...

Order id: [protected]

Arriving today:hk villa ws-858 wireless blue.. Will be delivered by amzagent ([protected] pin 2888). Pay rs.635 by cash/card. Track: http://amzn.in/d/hoyGGJQ

This agent denied delivery at my location. But amzone told me doorstep delivere.. I talk with this agent 3 time. But this agent input wrong entry couldn't connect with me. When i complained 5 times amazon customer service representative they support his agent.. Customer not valuable for them. When i told them with conference call customer service and agent, i want my product today... Till now i not get any response from customer service representative or delivery agent.. Today my product delivery date.. Till now i not get my product. And the agent doing bad behavior with me. Amzon india not says his agent this matter.
This is disgusting service

Arriving today:hk villa ws-858 wireless blue.. Will be delivered by amzagent ([protected] pin 2888). Pay rs.635 by cash/card. Track: http://amzn.in/d/hoyGGJQ

This agent denied delivery at my location. I talk with this agent 3 time. But this agent input wrong entry couldn't connect with me. When i complained amazon customer service representative they support his agent.. Customer not valuable for they.. When i told they with conference call customer service and agent i want my product today... Till now i not get any response from customer service representative or delivery agent.. Today my product delivery date.. Till now i not get my product. And the agen do bad behavior with me.
This is disgusting service.