Amazon India Complaints & Reviews

1. I ordered a pair of asics shoes from site amazon in a sale for ruppees 3499.in that they gave me 500 ruppees cashback amount in their own account. I didn\'t apply any voucher manually but their automatically took on certain terms and conditions.
2. Now the seller sent me wrong shoes. He sent me cheap shoes of ginger putting asics brand tag and inside asics shoe box.
3. I called customer care for this matter they said they will investigate. They took 5 days and didn\'t give me any proper reason that why this has happened and asked me to provide the pick up time for it and they will initiate the return.
4. Their app doesn\'t allow initiating a return request by purchaser in case the wrong product is delivered. You have to call customer care and after investigation is done they themselves initiate the return. That\'s exactly what happened.
5 but now they have initiated the refund amount of rs2999 deducting rs500 as cashback received as amazon pay balance account.
6. I called them again they showed me down terms and conditions page
7.in that terms and conditions below point is written - in the event the order is returned by the purchaser or cancelled by the purchaser, seller or amazon seller services private limited, for any reason whatsoever, the order / purchase transaction will not qualify for this offer and the participation of the purchaser will be deemed withdrawn.in the event the order is cancelled in part, the offer may be availed only on the net amount paid by the purchaser basis eligibility.
8. Now tell me isn't it an unfair policy and practice, they are following. They are forcing me to buy from them own site even though the fault was there, from their end. I had to call them again and again, every time new customer executive picks up the call and i had to explain the situation too to bottom. I mailed them sending pictures and everything i did from my end. But instead of compensating me they deducted my amount. I didnt want their cashback. I don\'t ask for it. I didn't apply any any voucher on it. I even didn't cancel the order. I took all of the pain from my side and they are like their system is designed in such way only. Which i think personally is not a fair practice. It\'s not about 500 bucks it\'s about the way they are conducting it. I want to know can something be done on this part legally.

On 31st december 2018 i ordered iphone 8 plus 64gb gold varient thru credit card emi from amazon.in
On 5th january 2019, around 10:00 a. M i got my parcel, upon opening up it turned out to be an almost damaged coolpad phone nicely wrapped in an iphone 8 plus box.
This is extremely sad and highly unprofessional on behalf of amazon and also the seller.
I was shocked to see this and felt cheated.

This is nothing but forgery and theft and i will not leave this issue so easily.
I would for sure file a complaint with the consumer court for such atrocious misconduct such things cannot be let off easily. No one should be cheated upon like this with their hard earned money. This is highly wrong in every manner possible and am deeply upset.

My order number is :[protected]

I received this bill electronically but i don't even have a card. Remove the charge. I don't understand how a short complaint gets ignored. I'd think the person at your end would think maybe the problem will be fairly easy to fix.

In my case, i was billed for a charge that i not only did not make, abut i also do not have one of your charge chards.

If i knew what the object is maybe i would pay the bill. However, i need proof it is mine. If you cannot provide proof of what the object is, i will not pay the bill.

Amazon initiated a refund of rs.329 on 20 december2018 for a returned item purchased in my order no-#[protected]. Amazon informed the refund reference no. (Authorization code) is[protected] dated 20 december2018. The refund amount isn't credited in my account till now. My account no. Is [protected]. Allahabad bank, siwan, ifsc - alla0211077.

It's really pathetic to return product by self that too for the biggest shopping sites like amazon. If buyers have to return the products by self, then what's the point in doing online shopping, instead it's better to go to shopping mall and buy the product or use other shipping sites. Initially customer care guys promised that you don't worry sir we will ask the seller to arrange for return pick up and wasted so much time and my patience, then after 7 days replied that you have to return the product by self, we won't help you regarding the return as the product is not amazon fulfilled. Really pathetic.

Order id - order #[protected]

I ordered 4 books from amazon.in which was due to arrive on 5 january 2019. At first they only dispatched 3 books out of 4 and i had to cancel the remaining book that was bound to be delayed by them.
Then on delivery day when i tracked my consignment status, it showed returning to seller. After waiting fir such a long time, all i got was this stupid reason : "our delivery master do not deliver in your region".
Come onnnn...
I ordered it on 29/12/2018.

Dear sir /ma'am
I have purchased a table lamp on 25 oct 2018 from amazon india the transaction was completed through bhim app. I have returned due to some reasons but i didn't get any refund of 499. Amazon said they have refunded but i didn't get any refund from them. I have also talked to sbi manager but my problem has not solved. Refund reference no. Which is given by amazon is[protected]

I had ordered and item to someone. According to your tracking number i called the person and told her that the item has been delivered to which she said the it has not been delivered. How can this happen. Next time amazon can say any thing even if the item not delivered amazon can say it is delivered. As a customer how can i have any trust in amazon orders. How can amazon explain this error? Can your guys not do some thing about this? According to me this is a big blunder on amazon's part. Amazon had to hold responsible for this courier services.

I bought dress from Amazon.Due to fitting reasons I requested return to Amazon.but after pick up of product at 23/10/18.till date 4/1/19.i have not received refund amount from them.so i called customer services regarding it.butafter 5 times giving complaints to customer care i didn't receive any type of response from them.

I had ordered a guitar on 23rd of dec18 and was to get it delivered on 31st dec. On 31dec i got a message that the item is out for delivery but didnt get it even after 6pm. Upon calling the agent's no he said he was on leave and asked me to call his office. On calling the no he provided i was promised that it would be delivered the nxt day and again i didnt get the nxt day too. Today (4th jan 2019) they called me and said since the item is big they need to hire a taxi and i should pay for the taxi fare. Although i was shocked i agreed to pay for the taxi and they agreed to bring me the item today. I havnt got it yet. Amazon plz dont sell products if you cannot deliver. Such a shame..

This is in regards to the product purchased from Amazon on 10th Oct 2018
Product Name: Redmi Y2 Phone (Blue 3GB/32 GB)
IMEI on Invoice: [protected]
IMEI on Actual Product Received: [protected]
Insurance Purchased: Acko All-Round Mobile Protection Plan

The complaint is regarding the issuance of the wrong invoice due to which the insurance plan linked got registered on a wrong IMEI no. which doesn't belong to us. This can further cause us to have problems in the future in terms of availing warranty for the product purchased.

I have been following up with Amazon for a long time but I haven't received a resolution as yet. Instead, I have always received a reply stating that Amazon team is working on my case on a priority basis and resolution will be provided in the next 7 business days, which never happened.

I also emailed the same concern to Amazon Nodal Officer but still no response.

Hence I request Amazon to issue a new invoice with correct IMEI no. along with a letter which helps me to avail warranty for the same or Refund of the insurance amount as it doesn't hold any value for me.

My order[protected], the product biba women's kurta is kept for return for long time... The return had been done after 5 complaints about delivery agent misbehavior... No action was taken by them.. So i had to file fir against the delivery agent as it was harassment... Even after that they didn't do anything nor apologist for it.. The return was created against by me and they picked - up. And they didn't issue refund to me in my bank account as i opted for it... I take all my refund in my bank account only as i don't trust there amazon bal. They have many cases of frauds... They don't believe in any customer service or loyalty and did fraud with me too... My money is stuck in there amazon bal... I want refund in my bank account... Pls help me

I regret for writing to you because of the order no:.[protected]
This order came in without the product. When we raised a complaint you guys asked us 3 days time. We patiently waited for positive resolution until yesterday but you guys declined our complaint. I did not expected this!!!.

We are not kidding here to simply waste our precious time and your time as well. My brother opened the order in front of the delivery boy and her other 2 friends. The upper cover of the box was covered and inside there was a amazon box (Unsealed) and under that there was a fort collins box (Unsealed) with warranty and a plastic cover in it but it didn't had the shoes in side it. I would like to know more on how secured delivery you provide when shipped from your vendor? I would like to hear from you.

We trusted you guys and paid the amount pre order delivery and you guys are closing the complaint without any resolution to our order shouting at us saying you go and complaint to consumer court (This was a call today morning with my mom). This is not the way how you speak to a women and your customer who blindly paid the money before the order delivery. You guys are losing trust from your trustworthy customers. Please be gentle when you speak to your customer!

'that product was actually my brother's b'day gift on 1st january, luckily my brother opened the box on the delivery time to check the product. Imagine if i would have opened the box on my bday, how ridiculous it would be..: (

You people are hurting us personally and professionally. We are not lying, me and my brother struggle a lot to to get our family going. This was one of the surprise gift ever in my life.

One more thing, the courier boy is calling my brother midnight 10 pm asking us what we told to myntra.in fact he helped us with the amazon support number. Please reopen the complaint and come with a positive resolution.

I am losing hope of e-commerce because of this situation. Hope you understand our problem and provide us a positive resolution.

Amazondelivered empty box instead of a high end jacket
And this is the mail that amazon sent me

Hello,

As informed earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our conditions o[censored]se & sale (Conditions o[censored]se). When we close your account for violating our conditions o[censored]se, you cannot open a new account or use another account to place orders on our site.

We have cancelled and refunded any open orders you had on this account.

And after a review by an account specialist, we have decided not to reinstate your account.

The closure of this account is a permanent action. Any new accounts you open will be closed as well.

Any digital content that you purchased with this account is still available to you. To access the content, click the manage your kindle link on the your account menu on amazon.in (https://www.amazon.in/youraccount).

We are unable to provide further information on this situation. Further correspondence about the closure of your account may not be answered.

Thank you for your understanding.
Your request for a refund on this order has also been denied:

#[protected]

We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center.in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Since your account has been closed we will no longer be able to issue further refunds or accept further returns.

While we appreciate your interest, the closure of your amazon.in account is a permanent action. Any new accounts you open will be closed as well.

Unfortunately, we are unable to provide any further information regarding this situation. Further correspondence about the same may not be answered.

Thank you for your understanding.

Sincerely,

Account specialist

Amazon.in

I purchased a ortho + rest black slippers for men costing rs 229/- on 11 december, 2018 and another one ortho + rest men's brown flip-flop slipper for men costing rs 299/- on 17 dec 18 from amazon.in using my account. Money was paid through my indian bank debit card. Later the products were returned as the size do not match with was shown. (Return date 12 dec and 18 dec 18). Amazon picked up the product from my home and according to them refund was issued on 11 december 18 and 18 dec 18 but the problem is nothing is credited in my account, i already talked to bank customer support few times with the refund order nos : 75503728346025265597898 refund amount rs 179 and refund order no 999660 refund amount rs.286.50. My bankers advised that there are no pending refunds for my account to be credited.
I called amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions. However they are repeating the same answer that they already issued refund on 11th and 18th december 18 and repeating same answer again and again,. I am now really fed up and frustrated and wonder whether i will get the refund? Please advise.
Gangadharan

I orderd a woodland men's khaki leather sneakers - 9 uk/india (43 eu) | b00enuhnia (Khaki_4035-43), with an amount of rs.2695/-, but i got duplicate item and that was damaged and we cant return item. Item is under guarantee period (One month).
Already we asked amazon complaint team about it but not received any proper information from them, aftre when we call them, their number, we cant get, i think they blocked us

Hi,
I got a message of transaction of 913 rs has been made on kotak credit card ends with 7339 on 25th dec at amazon prime. I did not do that transaction. I want return that 950 rs amount to my credit card account. I contacted kotak credit card department for this issue. They told to give complain in amazon. Please help me in this matter. My contact number is [protected] / [protected]@gmail.com

I attached the screen shot for the reference.

Thanks

Hi,
I bought a product with order no[protected] which I found to be defective . I called 8 times, after that they shamelessly told to do self return .that also I did, but they refused to take it back, and at the height of it, they are telling me to send it back again . its going on for 3 months now . I am not able to get my money back

Charge on visa signature under bank of america # [protected]
Listed as amazon prime for $ 13.90

Bank charge card was closed, for lost card in december.

It not open amazon prime account under card number above

Who and when was this amazon account opened and please cancel, again the card was cancelled due to lost in december 2018

Have an account with amazon on different card, monthly charge $ 12.99

Hey,
I am having a complaint against bob that.. On 19 dec 2018 amazon india has refunded my amount for the damged product. But till now the amount has not been reflected in my account???
Amazon is saying that they have intiated or credited the amount on 19 dec2018 but till now i have not got my money in my account. The refrence no. Of the product is.[protected].
I want tht as soon as posible bob solve this problem... Other wise i have to go to the legal department!

I have a order which have to be delivered today. But i was not at home my mother picked up the call of the delivery boy and told the proper location. There was may be some miscommunication with them and the delivery boy didnt find my home easily. After some time he came infront my house and misbehaved with my old mom. Also refused to handover the parcel though its payment was already cleared with netbanking. He marked the item as rejected by me which is not true. Very disappointed with amazon