Amazon India Complaints & Reviews

I ordered my product on 4th january 2019, it was an oppo a3s mobile handset and the product was supposed to be delivered to me on 10th january but it's 18th today and the product is still not delivered. They charged me extra amount for fast delivery. I called the customer care a lot of times and everytime they tell me to wait for say 2 business days and the next time i call they say that they fail to contact the seller. Like after 3 to 4 days the seller responded and asked for two more days for the product to be delivered. It was supposed to be delivered today (18th january), but it hasn't arrived today. So i called the amazon customer care and they said that they could not contact the seller, so i had no other option but to ask for the refund. But when i asked them about when would i get my refund they didn't provide me with that information and said they are not in authority to say. So i am confused to what i should do now. I am facing a lot of problems since my product wasn't delivered to me on time and now i couldn't even know when will i get my refund. Please look into the matter and sort out the problem as soon as possible.

A refund of 1595 rupees was successfully processed on 6-1-2019 to my account. This amount should have been credited to my pnb account by now, but i have not received the refund till now.

I have called the pnb customer service main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Hi
My name is arvinder shah & my mobile no. Is [protected] i recd the 13480 rs from amazon as a refund. They said we issue refund on 31 dec 2018 but still i am not recd in my hdfc bank account. When i call the amazon customer service they said we initiated your refund so please contact your hdfc bank customer care they also gave reference i'd to me. But when i contact my hdfc customer service they said this is reference i'd please provide us transaction i'd. So i totally confuse when i call amazon they said we gave transaction i'd but our hdfc bank said in this id no transaction happen so what i do. Please look my matter i want my money back.
Arvinder shah
[protected]

Sir/ma’am
1. I’m captain deepak kumar, placed an prepaid order of cost value rs 4299. /- on 14dec2018. Whose tentative date of delivery was 31dec2018. My order has not yet delivered nor my money returned.

2. I contacted customer care services nine times by calls, wrote e-mails, messaged seller on amazon page but not farting my issue resolved. Customer representative of amazon is just avoiding to return my money as the product is getting sales by third party and they are not accountable.
3. An customer is paying in advance for product because of brand value of amazon. And seller is saying on amazon only because amazon has authorised him. I want product or money along with compensation for holding my money.
Regards
Captain deepak

I have made an payment to a bus booking merchant through amazon pay balance by loading the amount from my credit card. Unfortunately, this transaction has failed and the amount has been refunded to the amazon pay balance within an hour. I have contacted the amazon customer care and asked, is it possible to transact back to my credit card and the person checked from their end and said there is an option for transfer back the amount to credit card account. As per that person's assurance, i have done another transaction directly from my credit card to book my ticket otherwise i will be using the amazon pay balance. Now, due to the amazon's wrong assurance, i have been pushed to pay my credit card bill for which i have no any requirement.

I have a reference id for this request : [protected]

Dear sir

I order a product on 9/1/2019 but the product was no proper address i cancel that product 9/1/2019. But my refund is not come my bank account my refund is inited. Amazon provide this ref no 75503729010026080181895. Refund is not come.
I pay in online payment in mastercard
Number [protected] but i refund also give this master card details
Product name... Samsung level u
Amount...₹2208
My bank details
Branch name. Indian bank
Name. Suroj ghosh
Ifsc code. Idib000k289
Katwa purba bardhaman
Please solve the problem

Thanking you

To,
The chief branch manager
Pnb bank
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 1595 rupees was successfully processed b/w 6-jan-2019 to 12 jan-2019 july to my account. This amount should have been credited to my pnb account by now, but i have not received the refund till now.

I have called the pnb bank of india customer service. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

My concern regard to refund. I had ordered two w d external hard drive in first week month of december. On which both product not delivered to me till expected time i didn't get product so refund initiated by amazon on one product which is received by me on 1 month later and other one initiated on according to mail on 6 of jan but didn't received in my account yet. Here too many times i called customer care but didn't get any appropriate solution for same. For this regard i also contacted with my bank they said issues in amazon side. And amazon customer care always insist to wait. Highly dissatisfied with services of amazon

I ordered ultimate nutrition prostar whey protein from amazon on 13/1/2019 order number[protected]. It got delivered on 17/1/2019 in a bad condition, it didn’t contain seal, and looked like somebody tore it and mixed something in my protein product. I have requested for refund and waiting for their response. But i think a strict action must be taken against those who tamper with the products.

Maine amazon se ek order kia 3-jan-2019 ko jo ki aj 17-jan-2019 tk ni aya hai mere pas maine customer care ko call kia to bolre hai ki hmne seller ko bapis bhej dia ab isme kuch nhi kr skte or main new oreder kr rha hu to kr ni pa rha hu cash on delivery pr bhut hi bekar services hai main bhut jada dukhi hu. Maine 17 din wait kia phr b mujhe wo order nhi mil ska.

My self is babita chavan, i do upi transaction for amazon on 18 nov 18 rs 579/-, the payment is failed, but the upi shown is done for amazon, but they told that there is no payment received, they told that your payment is hard decline, i follow the union bank for two month, but they also told that in my account the amount is received to amazon, so i charge dispute file, pls help me, and cheque my upi transaction and solve my problem, my upi id is-upiar/u3/refid/appbead5bd0b14e4148a (18 nov rs 579/-)

Dear sir/madam,
I have purchased vehicle mirror and due to some defect item was returned and since it is more than one months still i have not received any refund, it is also pertinent to mention here that i have left no stone unturned to get this refund of rs. 4, 200/- each and every time i am being given reference but what is the use of that reference that is being produced herewith :- bank reference no. 75503728354025490062022 please do needful and refund my amount in my bank account of indian bank a/c no. [protected] ifsc code is idib000b126.
Thanks & regards
Suman tiwari

This is to inform that - there is a late delivey of the product tracking id no: aw[protected]in and aw[protected]in has not deliver at a time. The product delivery dateline is 16 janaury as a last. But its, still not delivered. Please kindly take immediate action on this product. Where this product should be return back or refund and or there should be compensation for late delivery.

Therefore, i request to kindly take immediate action on this.

Thank you.

I got 8 gorilla fans by seeing reviews, they told me i would save 1500 every year, the fan was sold to me at 3400 rs each, this is the cost of 2 ceiling fans now after running these fans the power saving factor is hardly 15 - 20% there are other account power fans available at half the cost in the market, these people are making public fools in the name of bldc technology and selling their fans for high price in india

I have ordered a product on amazon. They have intiated refund for that but i still didn't get my refund. They said it will be refunded on[protected]. But i still didn't get my refund. They have given me a reference number. And they said that if i didn't receive your amount please contact bank customer care, you must not need to go to bank branch. But i still didn't get my amount though i have contacted indian bank customer care.

Sir i paid 1400 rupees on amazon pay via billdesk for tata sky recharge on 16 january 2019, the amount was deducted from my amazon pay account but it was not updated/imbursed on my tata sky account kindly provide my refund, , , , , , , the transaction id is #P[protected] sir i have complained to tata sky about it, last time it took 5 minutes to update balance from amazon pay to tata sky but this time there was no sign of adding balance on my tata sky account, kindly look into the matter, i am sending apic of the transaction with this request, i will be highly obliged for this act of kindness of yours

I ordered an item and recieved a message informing that it will be arriving on a particular day but in vain. Now itz past the delivery date and when i enquired about it i was told that it will be arriving on a particular day but it hasn't. Then again i enquired about the same and was informed that it will be arriving on another day. I have already paid for the item and this is the result! Atleat be kind enough to notify the whereabouts, which to be honest you are not doing. Kindly find me a solution for this. Its the 2nd time i am facing this. I have yet another item ordered will this be the situation then also?

P. S - please don't dissapoint your customers or else you will be losing many customers soon.

I was placed an online order from Amazon.in and Order Number[protected] dated 24th of December 2018.
I supposed to receive Redmi 6A Gold Mobile handset. But instead of that I have received one plastic water bottle only which was order number[protected] dated 22nd of December 2018 and it's belongs to someone else .
Above the box it is mentioned my order number[protected] and my address. But inside the box I received one plastic water bottle along with one invoice copy which is mentioned Aishik Paul, Invoice Number DEL58310639, order date 22.12.2018 and order number 404-[protected], amount 325.00 and address: Sripur badamtala, NORTH 24 PARGANAS, WEST BENGAL, 700130, IN.
I tried to contact Amazon support team many times, first they said I will get an call from investigation team within 5th of January 2019. But I have not received any call. Then After 5th of January I called them to check what is the status, then they said I will get a call from investigation team within 11th of January 2019. But not received any call from investigation team nor Amazon team. After that I call them to check the current status, again they said I need to wait till 16th of January as investigation team still working on it and I will get a call from them.
But today 16th of January 2019 I called them to check why I have not received any call from Amazon investigation team and what is the current status, they said that investigation has completed now and that mobile handset was packed properly and successfully delivered to me.

It is cheating with me by Amazon.in and don't know how to get my money back or my mobile handset which was paid through online.

I have downloaded my paid invoice from Amazon Portal as attached. and also please find attached wrong items images and wrong invoice copy which was received inside the box.

Please help me on this topic.

Best Regards,
Sukdeb Malik ([protected] / [protected])

Indian bank account no..[protected]
on 7th January, 2019, i made a payment of cesc through amajon pay, of rs 360(three hundred sixty)only .that transaction was failed but amount was not credited to my account.so i asked amazon about it. then amazon replied the mail and amazon have issued refund reference no:[protected]
so i request to solve the problem as early as possible.

This worst quality product and want return the same.
Sound quality is very bad after 2 to 3 months later. Other side people will not getting your voice clearly.
So please don't purchase the product.

Ordered on 10 october 2018 order#[protected]
Delivered 15-oct-2018 : package was handed directly to the customer.
Redmi 6 pro (Gold, 4gb ram, 64gb storage)