Amazon India Complaints & Reviews

I have requested for refund but the refund is not process the order no of the item is[protected] and amount is 285. The costomer exucative not solving my issues and golm its you problem we have no resposibility of this. Amazon representative told me that we can no do anything for this refund we alredy refunded your amount but it not reflected in my acount they told me that your refund is initiated on 13 of december but still i have not received it.

This is to inform you with a fact that i gaurav verma resident of 33-d dda flats mansarover park shahdara delhi-32 have faced an online money fraud in the name of amazon india on date 20/12/2018. Around 12:36 pm i received a call from mobile no: [protected] saying, "we are pleased to inform you that since you our daily customer of online shopping we the amazon india company would like to give you a free gift hamper since you are our daily online shopping customer." they asked me to do a shopping of min. 5, 000 to get this gift and as of hearing all the cases of online fraud i denied with that but somehow they convinced me by giving all the details of mine which is saved on amazon, they gave me full record of on which date i purchased what with order id. They gave me their name and employment code with saying that this call is recorded on government portal and asked me to record their voice if i want too so by this i somehow convinced with their words. Keeping in mind that i have to buy some products of my use i agreed purchase of 5, 000 products and paying by bhim app of amount 5252 with upi ref. No[protected] to paytm account no: [protected] even though if i didn’t get my gift i still have the products later when i asked my receipt or invoice detail they mail me that particular product link which i ordered in the name of amazon offer from email id [protected]@gmail.com when i asked that its not from amazon.in they said it’s a daily basis offer only. So, after that they asked me for the free gift i have to pay 11, 999 as a gst tax of the product which is refundable on spot as they require gst and invoice no for custom clearance which is paid on the same account by bhim app with upi no[protected] after which they said due to bank transaction charges of 10rs the system is unable to proceed the refund gst tax refund and under certain policy they can’t refund my money back so to further getting the same amount back i need to do another transaction including that 10rs i. E. 12, 009 so that the system can approve my refund they also send me the screenshot from whatsapp of that error from mobile no : [protected]
So while doing the third payment its declining again and again they asked me to do a paytm transition in the name of priyanka of mobile no : [protected] and i did it unfortunately after that they said they are sharing the invoice to my email id and refund to my bank account but i didn’t get anything. And obviously after some time all numbers are switched off.
So, in and all while all this i lost 29, 260/- and it’s a case of online money fraud by using amazon’s company name and data breaching using amazon’s company server. So the company amazon india is also liable to have a poor security server that unsecure its customers information. They have all the information of mine including all my orders and my numerous delivery address where i use to deliver my products.
I’m enclosing the bank account details of the recipient:
Recipient name : amazon in
Recipient account number :[protected]
Ifsc code : pytm0123456 (Noida branch, gautam budh nagar)
Also i’m attaching the printouts of all the transaction which i have done with all the necessary details.
I request you to please look into the matter as soon as possible and also the necessary actions have to be taken upon those online fraud people and also the amazon company for not having a secure information data base.

By ur company name and details i have been cheated. From the mail id [protected]@amazoncarrers.in i have got the appoinment letter and they have told me to deposit 4990 for the salary account. And 4990 for the medicare life insurenc. They have cheated me. I have lost my money and i did'nt get thejob. The contact numer us [protected]. From this numer they have contact me. They have sent some photos i have add the image below

I had my drawing tablet (Order id[protected] returned on nov 9th and it has been more than 1.5 months since and i have not received the return yet. Person who collected my order (Ramesh kiran - +91 [protected]) also admits that he collected it and showed in front of cctv camera in the collection center. I got a reply from [protected]@amazon.in on 6th dec that there was some technical glitch due to which the refund was not processed. Are you joking with your customers?
Person who takes care of the return (Anand +91 [protected]) says that he is unable to update in the amazon website that the refund was received.
Please have my refund processed. I have lost my faith on amazon.in

Hi,
i'm receive One SMS For Amazon Job Warehouse Supervisor, Then I'm Sent the [protected]@amazoncareers.in this mail Address After One Day Call to me Your Resume Shortlist In Online Requirement, and then Receive 18/12/2018 A mail fd or Offer letter and then Payment For Pay to Uniform charges, If you Pay And Sent tot the Screen shot And Address, Contact Num For [protected] name Jegathishwaran, Then I'm paid this amount Receive a another...

Dear sir

A refund of 1979 rupees was successfully processed on 23November 2018 to my account by amazon. This amount should have been credited to my SBI account by now, but I have not received the refund till now.

I have called the state bank of India customer service and also the state bank of India branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund.

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
my refund reference number:[protected]
my account no is : [protected]

Hi,
I had ordered a product on amazon and the product was received in a damaged condition. I had requested for refund on 28th nov, but the seller has been lethargic and not responding properly. Had raised a claim in dec 5, but even that is not resolved till date. The seller says he is arranging for the pickup, but has not taken any action till now. The amazon representatives also go in hand with the seller and put the customer in trouble. My hard earned money is now stuck in the hands of the seller.

Hi there,

I made an order in amazon, order no:[protected] which should be delivered on 19/11/2018. I received a message on 19th from amazon that says my order is delivered but it's not delivered yet and courier people are not answering for my calls. Few times they responded and courier boy told me to remind him later to deliver my order but he just left the town with the parcel. People trust amazon very much but they are bluffing the customers before they deliver and they are very careless with customer parcels and amazon must be careful with client parcel. Amazon must have professional courier people and amazon must send accurate product tracking information. They must make sure whether product is delivered or not before they sending messaged to the customers.

Amazon must give value to the clients moneytoo

The product[protected] purchased on faster 16 dec 2018, tentively be delivered on 20 dec 2018 as it is shown in application.in its application, status of delivery shown "delivered" on 20 dec 18 at 11:13 am but it was not received by me. I had called customer care and delivery agent both but they'r not picking calls. I had not expected that. Need refund.

I ordered a krisons polo 5.1 multimedia speaker (Ordered id[protected] on 16/12/2018 with cash back offer from amazon.in and payment already paid. They accepted my order and schedule that for delivery. Delivery promise date 18/12/2018 to 21/12/2018 but on 19/12/2018 they updated my order with this message that it might be delay but surely deliver. But when i checked my order status in evening i found that status "undeliverable as the address is outside the courier service area and product returning to seller" i contacted to customer care and asked about my order, they replied same as message. They replied that my product will return to seller. I asked to customer care that i had bought this product with cash back offer and some cash back received. And i also offer option that i will be picked my self my product near courier hub in my area but they rejected mu option and also my cash back. Again i give an option that i did not need my product and also money, i want to donate my money to amazon for improving services so that nobody frustrated by them in future. They forcefully cancel my order and stolen my cashback.

I am utterly disappointed with the service and trust me out of words on my frustration. Amazon has set extremely incorrect expectations on delivery and continue to do so! I wrote earlier on a fake product issue and only resolution i got was a refund.. What about other customers that are getting impacted by this. Anyways this time i ordered a hoodie and the delivery was guaranteed one day delivery.. It said gurantee delivery on the date.. It has yet to come and says on its way.. This is utter crap and infuriating from a customer service perspective.. I am also an amazon prime customer and i will definitely not be renewing my subscription!!

Dear sir,
I request you to please help me
I losed my money in fake job offer

Job Name - Amzon Data Entry Operator
I had applied on indeed.com for job . I had a call from Global India . They Forward my file to amzon HR Rahul Sharma. Whose ID No. is AZ586345. & mob. no. is [protected]
They took 5500/- First in the name of Security deposit on 2/11/18
I paid it by Pay TM on [protected] txn id...

I ordered a product through Amazon on 1 October 2018 worth rs 6199 and cancelled the order on 4 October 2018. The amount was paid by bank of India debit card. Till today I haven't received refund.
I have contacted amazon costumer care so many time, they said that Amazon initiated the refund amount already on 4 October 2018 and I have received e-mail from Amazon that refund has been processed successfully with transaction reference no. But still the amount is not credited in my bank of India account

We have ordered mi laptop GE 73 model. They have raised invoice for GE 73 model also. But they delivery happened for GE 63 model and also USED one on 11.12.2018. We have sent complaint mail to customer care and they informed to wait up to 19.12.2018. To-day we called the customer care executive simply informed that they have made investigation in their despatch section and confirmed they have delivered the correct product. No body visited at our place for investigation to confirm the complaint.

The registered mobile no. [protected]
order No.[protected]
order value Rs.165000/-

गया जिले से हूँ और आर्मी में बाडर एरिया पर डयूटी में हूँ मैंने अमेजन कम्पनी से एक पोर्टेबल इलेक्टिक जूसर का आङर दिया और सामान को
डिलीवरी बाँय को नकद पैसे देकर आडर किया सामान ले लिया लेकिन सामान पसंद नहीं आने पर मैंने उसको डिलीवरी बाय को वापिस दे दिया, अमेजन ने मेरे पैसे वापिस नहीं दिये मुझे मेरे पैसे चाहियें बैंक में दो या नकद दो जैसे मैने दियेथे

I purchased one mobile named gerna kurta which cost 1882inr on immediately i cancelled one kurta on 10thdecember 2018 from amazon.in, i paid 1882 for cancellations they should return rs548 as my order id is[[protected]]
I request amazon to either replace or refund according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 19december but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 10 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref no[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Me they want the now i am fed up with amazon response so i am sending the proof some emails sarojini s [protected]

I have purchased redmi y2 phone from amazon under my exchange phone. Redmi y2 price is 10999. Exchange ph. Value rs. 3751. After rs. 724 bank discount i have paid rs. 6523. Due to defective piece i returned my phone & refund provided by amazon only rs. 5523 on 27 nov 2018 after adjusting cashback rs. 1000. I called-chat approx 70 times with amazon regarding my partial refund of exchange ph. Value rs. 3751. Every time from 28 nov 2018 given time limit of 24-48 hours but not credited in amazon pay bal. Too much time taking & every time told that ticket raised but no solution given. Excuse given that technical problems, inspection pending, but they are not proceedings my refund. Kindly help for refund my partial refund of my exchange ph. Value rs. 3751.

I had placed an order (ORDER NO[protected] )to buy a titan neo analog watch on[protected] for an amount of Rs 3996. And also received that order but somehow i dont like that watch and choosed to return.

On 05/11/2018 the courier boy of AMAZON had taken that watch from my house for that they also given a acknowledgement receipt. But after sometime they had not refunded my amount. I also communicated customer care number several times, every time they told that till they had not received the product.

And today also i have called customer care and they told that i had sent a fraudulent product, what nonsense this is, it is simply called cheating and taking our money. their courier boy taken that watch, he had checked the product and after that he gave the acknowledgement receipt. then how its possible.

simply i cannot throw my hard earned money.

My refund for the order[protected] of Rs.339.00 has been processed successfully on[protected]. The amount should reflect in my account by 11/2/2018.

The Refund Reference Number for the transaction is[protected].But till now refund is not available in my account ending with (740). Please initiate my refund as soon as you can

ORDER NO:[protected]

I ordered Honor7X smartphone (Costing Rs.9999) for my Dad on 10th Oct 2018 from Amazon which was supposed to be delivered at Hinganghat. However, Amazon delivered a wrong Phone (Redmi6A) consisting the Invoice of Redmi6A with 3rd person’s name on it. I followed the traditional way of replacing the product. I also talked to Customer care mentioning my grievance, they said the phone must have got replaced and the problem should be resolved soon.
When Amazon found out that the phone was actually replaced, they agreed to send the courier service to return back the wrong phone (Redmi6A). Since Hinganghat does not have Amazon’s Hub, delivery and the return is carried out by a local courier service. However, Courier service would not accept the return since Amazon didn’t send ‘reason for replacement’ to that courier service. This happened multiple times.
Post which Amazon’s Customer care asked me to carry out self-return. I followed the procedure and completed the self-return through another courier service named ‘First Flight’. I also mailed Tracking ID of the courier (Redmi6A) to Amazon. However, post stipulated time when I followed Amazon’s care back they said the product cannot be tracked and to ask respective courier service to send the valid Tracking ID.
On getting back the courier service (First Flight), they tracked the product which said, Product was rejected by Amazon. It’s been over 1 month now that the courier is not returned to me. When I get back to Amazon’s Customer Care they always reply that the product is not reached to our hub and it cannot be tracked. So Finally I end up having neither any of the 2 Phones nor my money (Rs. 9999).
You can see how reckless Amazon is to provide service. Customer care personals are Robots who states the same thing and assures to resolve the problem which they never do. It’s been over 2 months from the day of order placement and you can see a lot of effort and time was spend for nothing.
Finally, I desire to get the refund of my money (i.e. Rs. 9999) from Amazon.