Amazon India Complaints & Reviews

I ordered a ps4 game on sale through amazon it was supposed to come before 2nd january. On 1st january i got the message that the game will deliver today at 8: 48 a. M. But at 9:54 i got a mail that i rejected rejected the product but the truth is the delivery boy neither called me nor he came to my house. Now the product is being returned to seller, it was a gift for my cousin who is going back on 7th january and he was really excited to get this game and i am really disappointed on the service of amazon because when i reached them with my problem they said the delivery boy has return the package to the seller it is hard to get it now you may have to order it again.

@amazonin
Unexpected things happened to me regarding my last two orders.
1. Order #[protected]
It showing delivered on delivery date but not reached to me (Prepaid order).
Not only this, same day i apply return and refund, next day, i get sms that your
Order pickup is successful.
2. Order #[protected]
After appling the refund on my first order, i order again, but this time it decided
To pay though cash on delivery. On the delivery day parsal boys card machine
Not work. He told me to pay though pay net faculty. I did but it shows failed (But
Detected form my account). Then he sends me sms and requests me to pay through
Link provided in sms. That successful.

Now i am waiting for two refund (Order-1 and 2).
These two order became headache for me.
Consume lot of time to get understand my problem to customer care.

I will order zoomons leggings from amazon on 27 december, 2018 and it's delivery date was estimated by 31 december, 2018. But i couldn't receive my order in that day. And after 2 days i contacted to customer care and the worker of amazon said that it should be delivered within 7 days but next day i saw that my order was cancelled.
I never get my order delivered in time i have to contact customer care every time i ordered on amazon

Dear team,

I am using amazon for about 10 yrs. Its indeed a very good experience. But right now i have a small concern. Recently redeemed vouchers from zest money into pay balance. I would like to have all my remaining balance from my account into bank account. Already enquired to customer care but seems there is difference in opinion. Please take necessary steps to transfer the money.

With kind regards,
Shyam kumar
[protected]

Amazon not delivering product on time
When calling agent talking rudely
On call they say they are contacting agents for delivery but originally they dont
They promise on call to deliver but do not deliver

Delivey to be given by 1 st jan but did not get till now

Fake amazon
Never buy anything

Order date
29-dec-2018
Order #
[protected]
Order total
3, 998.00 (1 item)

I didn't sign up for prime at all so plz give me what u took out of my account cause i didn't sign up for prime so don't take no more from my account i wanted a free delivery and i decline for the prime i don't want prime so plz return what u took out i payed for the games but it said free delveriy so there is the proof i didn't sign up for prime plz and ty

I have received Amazon gift card from my friends and I was able to add it to my account but I am not able to utilize the balance to pay my orders. I have raised a complaint with Amazon India and I am following up with them continuously. They were saying it will be resolved now and then. It's been three months and I lost hope of getting it resolved. Hence I am bringing it to consumer complaints notice.

This is for the 2nd time, Amazon cheated me.
I didn't even got any call from delivery agent and it's showing as delivered.
I have contacted thrice to their customer care. Everytime they only requested me to wait for next few days and they promise that they will call back, but they will never call. and next time when I called them again other representative was available to take the call and she again started regretting for me and ask me if she could take the follow up. I have even asked her to give the details of the delivering agent, but they don't have. It was a prepaid order. Now I am not getting any option to cancel the order, the only option on the interface is to RETURN it. But if I have not received anything what I will return if they will come for pick up.
My order id is #[protected].

I have lost all my hope to get my money back. And I am no longer going to tell anyone to order anything from AMAZON, the cheaters. I have seen such review at a number of products, I can even share the screenshot after collecting them all.

My name is Kushal Jain. Email ID [protected]@gmail.com my account is on hold for some billing address related information. I have been trying to communicate with the employees from last week. Every time they say is an account specialist will contact you within 24hrs.
I am worried about that account is I have around 1000rs in my pay balance. Nor they transfer it to some other account nor they are resolving my issue.
The only email I get is we are unable to identify your address. I have sent them email of my debit card details a dozen time still the situation is sam e. Please Amazon India look towards it.

Sir i didn't got my refund of gardiono purse. When i complained to your customers so their telling they got different product whereas i return my product because the purse was too small that was my reason than, how come u people got something else. This is the first time became like this with me,, i send ull correct product, know who will pay my 3500who will give my refund.

I am kasiviswanathan. M and last dec 24 i placed a order in amazon for epson lp1300 printer and to be precise i have a placed the order with amazon and not with the seller modern tech. Iam mentioning this because all amazon customer representatives are mentioning it you have to contact the seller

My product was shipped on 25th of december through maruti courier service with the tracking detail[protected]. If i track it it shows me that the product has been delivered on 18th of dec. How pathetic it is???

I have been following for this issue for the last 8 days to amazon but i still i haven't received any response.

Every time i raise this issue there are replying with a very blame excuse that your product will be delivered with in 12th of jan.

But my question is i have placed an order and entitled to get the correct tracking details and no the fake one. Do you require 8 days of time to send the correct docket details???

Where is the integrity and responsibility of amazon

Amazon is more more concerned about the seller than the customer.

I brought miy2 mobile from amazon & i have already complained about mobile defectivity through mail & costumer care number but yet i don't have any response from amazon. If amazon team will not reply to my answer then i have to go to the "grahak suraksha kendra" and i have to take strictly action to the amazon. I hope i will get reply from amazon team after this message.

Sir,

Re: complaint against amazon india
Receipt of broken pieces of old mobile phone instead of new oneplus 6t
128gb+6gb - my order no.[protected].

Sir, i am taking up my grievances against amazon india after they failed to revolve it despite repeated requests. I feel cheated by the company & have suffered a loss of rs.37999/- besides mental harassment. Now i am approaching you with a hope that you will take-up my grievances with amazon management & get my issue revolved. I submit my grievances as under :-

I got above mentioned mobile phone i. E. Oneplus 6t 128gb+6gb financed through bajaj finserv at a total cost of rs.37, 999/- and ordered online with amazon india however, the packet received by me on 03.12.18 was mutilated & some pieces of broken old mobile phone were found in the packet. I also made video while unpacking the packet & made a complaint to you. I was given assurance that the matter is being investigated & your representative will contact me latest by 11.12.2018.

However, i was really shocked to receive company’s reply on 09.12.18 to my complaint. You have written that as per your investigation correct product has been delivered to me. This is absolutely wrong. As aleady informed to you that i have received broken pieces of some old mobile phone in the packet received by me on 03.12.2018 instead of oneplus 6t mobile phone (128+6 gb) ordered by me for which i paid rs.37999/- through bajaj finserv.

In fact after opening the packing cover, i observed that the the box delivered was of apple company & though i order for oneplus 6t. The box was in a mutilated condition. There was a black amazon tape on the box which indicated that that the box had already been opened by someone in transit, somebody had already stolen the actual box containing oneplus 6t & replaced it with the old apple box containing some broken pieces of old mobile phone.in view of these observations, i made a complaint through amazon mobile app & as per their telephonic instructions i made a video of opening the box & send the pics of broken pieces of old mobile phone to your email id [protected]@amazon.in.

On 08.12.18, i talked to your customer service executive by making request on amazon app & enquired about the fate of my complaint. He informed that investigation has been completed & refund has been initiated & will be made to me within 48 hours. Then, i mailed to you to confirm the same & today i am really shocked to read your above mentioned reply.

Sir, it is a total a case of cheating by such a renowned company. Small consumer like us buy online through your reputed site believing that quality/assured product would be delivered at reasonable price & we do not expect to meet such a incidence of cheating from a company of your repute.

I also attach herewith the video o[censored]npacking of the box received by me.

Sir, finally i am approaching your channel & request you to take-up my grievances with amazon india & help in refund my hard earned money paid to them without getting the product for which i paid.


Thnx-n-regards


(Nilesh tutlani)
68/7 ashok nagar new delhi

I was buying lots of product from amazon india cash on delivery. Once i placed an order on my credit card from usa. They closed my account even for cash on delivery. Asked me to ask my bank in us to fax my address in us. I asked my bank and they told me that they do not do that. I explained to amazon they keep sending me same request. I do not know what to do my email is [protected]@gmail.com please respond

Its been a very horrible experience using amazon app. Till yesterday, ive known 75rs cashback, and today its all change all of a sudden..

Paid 1280 rs electricity bill payment, and received only 15rs cashback.

Order id[protected]

Wasted all my time paying thru amazon

For 15rs, i'm not going to use it again, any of your chep services which mislead customer to dark.

Simple, if you can't give even 75rs, then make sure, customer will surely boycott amazon for sure..

Unhappy, horrible, and mislead experience so far.

From today, from now onwards, i'll not use amazon again

Thanks for offering 15rs cashback for paying 1280 rs bill. Instead of this, i would rather pay in cash to tata power ddl.

Today, i've paid my electricity bill of 1330 rs with order id[protected] and got only 10 rs cashback like i'm a begger. My registered no. Is [protected]

As i'm an old customer of amazon from past few months, and been using it on regular interval of time.

I had checked even yesterday, that amazon offering 10% cb upto 75 rs, and today i paid it eventually.

But company like this, is of no trust and should loose customer for sure.

I'm not begger, and i'm not going to use amazon again as they totally deceive me.

Horrible experience

I didn't receive my refunds
I received the reference number
Hsbcn[protected] & hsbcn[protected]
I want my refund as soon as possible
My refund costing around 1520
My refund was issued by amazon india in 20th of december. But it's been too long a refund
My refund was supposed to be credited on 26th of december
But i didn't received any refund yet

I had placed an order for a product a month back & haven't received yet. Absolutely difficult to get hold of a customer service & chat service is rubbish. Looks like Amazon's seller is abscobding taking people's money... whenever you try contacting page unavailable, absolutely no response from seller. As a prime member I don't deserve such a pathetic service from Amazon. It's been a month & no resolution. Need my full refund asap. Would like to tell all the ppl out there... please be careful these are fraud vendors on Amazon.

I ordered a product "monte carlo maroon wool blend solid cardigan" with order no. #[protected] on 7/12/18 through amazon online shopping, due to poor quality of product i am trying to return it but there is not positive response provided by the amazon cc executive. They made many false commitment about refunding the amount but yet not done

I m supposed to receive a refund from amazon.in by 27/12 but it still isn't credited. Amazon confirmed the refund has been processed and have given a refund reference number given to them by the canara bank hereby confirming the refund. The reference number is 338745. My canara bank account number is[protected]. I paid the transaction using my canara bank visa debit card ending with 5930. Amount is ₹395.40. I did this transaction on 12/12/18. They initiated n processed it on 19/12.