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Amazon India Complaints & Reviews

www.amazon.in

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Updated: May 11, 2026

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I purchased a ortho + rest black slippers for men costing rs 229/- on 11 december, 2018 and another one ortho + rest men's brown flip-flop slipper for men costing rs 299/- on 17 dec 18 from amazon.in using my account. Money was paid through my indian bank debit card. Later the products were returned as the size do not match with was shown. (Return date 12 dec and 18 dec 18). Amazon picked up the product from my home and according to them refund was issued on 11 december 18 and 18 dec 18 but the problem is nothing is credited in my account, i already talked to bank customer support few times with the refund order nos : 75503728346025265597898 refund amount rs 179 and refund order no 999660 refund amount rs.286.50. My bankers advised that there are no pending refunds for my account to be credited.
I called amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions. However they are repeating the same answer that they already issued refund on 11th and 18th december 18 and repeating same answer again and again,. I am now really fed up and frustrated and wonder whether i will get the refund? Please advise.
Gangadharan

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Address: 680308

I orderd a woodland men's khaki leather sneakers - 9 uk/india (43 eu) | b00enuhnia (Khaki_4035-43), with an amount of rs.2695/-, but i got duplicate item and that was damaged and we cant return item. Item is under guarantee period (One month).
Already we asked amazon complaint team about it but not received any proper information from them, aftre when we call them, their number, we cant get, i think they blocked us

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Address: 560096

Hi,
I got a message of transaction of 913 rs has been made on kotak credit card ends with 7339 on 25th dec at amazon prime. I did not do that transaction. I want return that 950 rs amount to my credit card account. I contacted kotak credit card department for this issue. They told to give complain in amazon. Please help me in this matter. My contact number is [protected] / [protected]@gmail.com

I attached the screen shot for the reference.

Thanks

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Address: 560077

Website: www.amazon.in

Hi,
I bought a product with order no[protected] which I found to be defective . I called 8 times, after that they shamelessly told to do self return .that also I did, but they refused to take it back, and at the height of it, they are telling me to send it back again . its going on for 3 months now . I am not able to get my money back

Amazon India customer support has been notified about the posted complaint.

Jan 06, 2019

Updated by vk10vk Hi,
I bought a product
' Gkidz Infants Full Sleeve Hooded Embroidered Red SweatShirt(WWG-004-RED-0-6M_Red_0-6 Months) ' with order no Order #[protected]. As soon as I opened the product, I found it was not fitting to my kid, so, I requested for a refund as the product was defective . They told that they will pick up the product and once it reaches their warehouse, they will issue the refund . They used to reschedule the pick up and then cancel it again and again continuously for 8-9 days . Out of frustration, I cancelled the return of product . Again I raised a return request within the valid time of returning the product . This time again, they scheduled and cancelled the pickup of product . I called the customer care 8 times, yes, 8 times, everytime, they told the pick up will happen but it never happened . 8th time when I called the customer care, they shamelessly told me that they will not be able to pick up the product and I will have to do a self return . I agreed for that and I sent the product by courier to the address mentioned by them, but, the product was returned/refused and it came back to me . I informed them about this but they are not bothered . So, please help me get my money back. I feel AMAZON WILL LEAVE INDIA VERY SOON because of the fraudulent attitude they are showing with customers .I fell the customer care team is totally useless .

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Address: 02888

Charge on visa signature under bank of america # [protected]
Listed as amazon prime for $ 13.90

Bank charge card was closed, for lost card in december.

It not open amazon prime account under card number above

Who and when was this amazon account opened and please cancel, again the card was cancelled due to lost in december 2018

Have an account with amazon on different card, monthly charge $ 12.99

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S

Sophiedog

Feb 19, 2019

They have been taking money out of my account for several months, Want it stopped.Wife called and they say we don't have any kind of account with them

K

Karmen Beak

Feb 22, 2019

Opened a picture with prime membership, it was trash so closed it
The prime video*MI7028EL[protected] WA
I have Prime membership and movie downloads are free. Please credit the amount charged. Thanks

N

Nrreynolds

Mar 15, 2019

Do not understand the reason for the charge of $14.30 to my acct. I rarely use the acct. Last purchased a children's CD tape. Ending Credit Card used was 5098.

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Address: Jaipur, Rajasthan

Website: www.amazon.in

Hey,
I am having a complaint against bob that.. On 19 dec 2018 amazon india has refunded my amount for the damged product. But till now the amount has not been reflected in my account???
Amazon is saying that they have intiated or credited the amount on 19 dec2018 but till now i have not got my money in my account. The refrence no. Of the product is.[protected].
I want tht as soon as posible bob solve this problem... Other wise i have to go to the legal department!

Amazon India customer support has been notified about the posted complaint.

Jan 03, 2019

Updated by Gautam Mudgal [protected].
order id of the product

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Address: 700121

Website: amazon india

I have a order which have to be delivered today. But i was not at home my mother picked up the call of the delivery boy and told the proper location. There was may be some miscommunication with them and the delivery boy didnt find my home easily. After some time he came infront my house and misbehaved with my old mom. Also refused to handover the parcel though its payment was already cleared with netbanking. He marked the item as rejected by me which is not true. Very disappointed with amazon

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M

M　I　L　A　 N　ツ

May 7, 2022

very poor service worng information Pls My Amount Refund Very bad service I am Not happy my product was wrongly rejected / poor service delivery boy bad behavior wrong information my device very good but not pickup

Please my Amount Refund Fast

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Website: Amazon.in

Had purchased a marks and spencers trench coat and another cotton jacket during the winter sale period. Because the sizes were too large, i had requested for return (Smaller sizes were not available). After the product was taken by the courier guy, i got an email saying that the returned product is either old or a different product. For this i have emailed repeatedly and even called repeatedly saying that the returned item is original and have returned the same product. But they are not listening to me. When i asked them to return the same item which they received to see what is the problem with the product, they have refused to do that!! This is complete harassment and i have been cheated by amazon with my money!

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[email protected]

from Delhi, Delhi

Jan 3, 2019

Maine order return cancle kiya tha but
mujhe amazon ki taraf se koi repl nahi mil pa raha
aur na hi waha custmar center pe call lagti hai
aur mere acount se 6200/- rupees pahle hi kat chuke hain
please mujhe pay karane ka kast kare
mera mobile no -[protected]

A

Abhishek P Prajapati

from Ahmedabad, Gujarat

Jan 3, 2019

I have to my account on unhold

Abhishek P Prajapati's reply, Dec 28, 2018

I have to unhold my account

V

Vachana M Gowda

from Bengaluru, Karnataka

Jan 3, 2019

Amazon has initiated refund on 16th dec itself ...but corporation bank has not yet added it to the account .
It was sqid to be initiated by 21st dec but not recieved yet...i got all these details from amazon customer service ...and i want it to be resolved soon...

J

Jayan Jayan

from Gurgaon, Haryana

Jan 4, 2019

I ordered a 3combo men shoes but i could get that prodect i get a another shoes i give money to the delivary boy but the prodect was changed i lost my money what can i do. I want my money and They pickup the product from me

S

Shipra Munshi

from Muri, West Bengal

Jan 4, 2019

I have ordered a product and received damage item have returned that and wanted refund for that but in my Amazon order list shown that they are delivered that product details are below

Order no #[protected] sretan women's cotton salwar
I want my refund ASAP hope this issue will solve

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Address: 600066

Website: www.amazon.in

I had ordered 2 sarees for 800 on 29th january 2018 with 2 day delivery (Prime customer), with delivery on 30th january 2018. I had ordered it for my friend to present the saree to near by temple on midnight of december 31. I gave her the surety on trusting amazon as a prime customer.

On 30 january by 2 pm i got a message "out for delivery", i am satisfied and continued my works.

But by 5pm, i got a message that customer cant be reached, will be delivered in next attempt. When i try to contact delivery agent number it gets auto disconnect on first ring.

I called 3 times for customer care to get in touch for my product, each said they cant get in touch with person but assured product will be delivered on next day.

No attempt had been made on next day and on jan 01 morning 10:30 am the agent called me to get my location. I just returned the product which is of no use now.

All i got was a bad reputation from my friend and her family for trusting amazon. From amazon i get an apology by stating it wont happen again.

Every courier carrers have their own customer care number to contact the respective hub. But for amazon there is no way to contact the hub or any of its representatives in any emergency.

Amazon made this new year start with a big disappointment and bed reputation.

Never trust amazon in emergency delivery needs

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F

factz Korean

from Pachperwa, Uttar Pradesh

Jan 3, 2019

Refund not received in my account
Amazon will be credited Rs 559 account number is [protected] reference number is[protected]

H

himanshi butta

from Hyderabad, Telangana

Jan 3, 2019

I have placed order on 6 Nov and still not received it. It is such a bad experience with Amazon. Let me know where is my product or refund my money ASAP.

Even I am not interested to place any order in that site.

Frustrated
Frustrated
Frustrated

Worst site

himanshi butta's reply, Dec 28, 2018

Hey bhwan ke bkwas site hai yo..kabhi order na karun aisi site te.. wapis karo paise maree

himanshi butta's reply, Dec 28, 2018

I hope you understand ðŸ‘ðŸ‘

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Address: Haridwar, Uttarakhand, 247667

Hello sir/mam
I am a amazon consumer but my amount debit by amazon and order succecfull show on amazon site but not update payment on my electricity board o[censored]ttrakhand power corporation ltd. For more information please check the screenshot please help me and give reply.
Transaction date. 25/12/2018

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Address: Jodhpur, Rajasthan, 342001

I have order amount of 518 but automatically cancelled than i call on amazon call center they response me your account has been hold jo any information.
Sir my issue is than account has hold why order placed and debit amount. And no any intimation to me related account hold.
Sir want to refund amount and response to amazon why without intimation hold my account and account hold so why debit amount

Amazon India customer support has been notified about the posted complaint.

Jan 03, 2019

Updated by Babudewasi My order no. Is[protected]

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A

Amol Pokale h

from Solapur, Maharashtra

Jan 3, 2019

Hello,
I ordered macbook from amazon and it is supposed to derived 27 Dec 2018 . My order is not delivered yet and neither got any notification regarding my order. I did communicated with your supporting team, they told me that it is going to derived today . but not delivered yet.
This is very disappointing.

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Address: 560087

Hi i have ordered 3480 on dec 10th 2018 received product on 13th.

I received a wrong product and immediately i have connected to customer care and they promised for a replacement or return.

Nothing happened as of today and when i called customer care they are telling me to invest money on bluedart and return to the same place where it has come.

Customer care says there is no option to retrun now.

Hopeless situation

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S

Sumit992

from Mumbai, Maharashtra

Jan 3, 2019

Nothing is delivered and without delivery comments update as delivered. order no. is[protected].
Regards
Sumit

V

venkat srikanth pingali

from Delhi, Delhi

Jan 5, 2019

I request amazon to help me in this situation. Expecting a return atleast not replacement

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I had ordered artesia decorative black abd white wall shelf set of 6 on 5th nov, 2018/order no:[protected]. The return had been intitiated within the stipulated period of time, although the vendor came to pick up the return and he even clicked the photo of the same but till now the refund has not been intitiated. I am extremely helpless to share my blunder experience with amazon customer service as n number of calls and e-mails made by me. Moreover this is so shameful when i recieved a call from customer service, a guy from customer service brutually told me "ki madam aap padh kr return ni dete" and i told him that this is not the first order i am placing, then in the evening only i got a call from a girl name shallu who work in the warehouse saharanpur requested me to take back the complaint and she will compensate by her side as she accepted that it was her mistake, then i communicated the same to amazon customer service via vaishnavi in the next morning and she promised me to initiate the refund within 2 weeks. This is extremely awful experience that i got a mail from amazon that they cannot refund the mail. I want my refund to be intiated as it is a breach of trust by amazon customer service.
Regards
Reetika
[protected]

Amazon India customer support has been notified about the posted complaint.

Jan 06, 2019

Updated by Reetika Sandhu Still i have not received any response from amazon. Waiting for the issue to get resolved

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Address: Patna, Bihar, 800001

Website: Amazon

My name is sourabh kumar... My phone number is [protected]... I have ordered oven cost 2999 and a hand blender cost 919... This order was prepaid and i have paid this with punjab national bank debit card atm... And i have returned it on 25th december and it more than 5 days.. As amazon says they will refund the amount in maxum of 5 days... And still i haven't received my refund... And i called amazon customer care they are saying they have initiated and still i haven't received... So kidly please help me out with this... Please... Thank you.

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Address: Muzaffarpur, Bihar, 843113

Dears sir/ madam

Would like you inform you that i made online sopping from amazon on 25 dec-2018 order no.[protected] in the stem its wowing delivered.

Then celled them now the are saying received from post office but this not good service

Please ask them delver to address

Thank you
Zubair alam

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I have purchased a t-shirt from amazon.in in the month of october 2018. But i received a wrong product and requested a return. They pick up the product but refund was not processed from their side. So i call the customer care and finally they processed the refund manually and as per their email the refund should be processed by 15th november 2018 but it didn't happen till december 2018. Again i contacted their customer care and they suggested me to call bank customer care. I called the bank but bank is telling refund not processed from amazon. How can they tell a lie to customer. Bank is asking me to contact amazon customer care but amazon customer care is telling to contact bank. I am really in a messed up situation. Please help me with this problem

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Address: Chennai, Tamil Nadu

Hi my name is darrel kevin kumar, i had purchased a trovon bluetooth headset hbs-730 on 12 of september . I had been using it for 2 months and after that one side is not hearing and i don"t know what to do . I asked a amozon delivery person and he insisted me to contact the delivery address customer care and speak to them . But due to confidential issue it has not been provided and the product is with one year warranty and what i can i do it for my replacement . Contact me on my registered mobile num or my email id
Reply

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Address: 422101

Website: www.amazon.in

My refund was initiated on 25th of december 2018. For product named. Cartup pubg gaming joystick for mobile. However it is not reflective in my account yet. And amazon has provided me this refund reference number:[protected].For refund transaction initiated from there side. Please look into this. And process my refund from amazon as soon as possible.

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Website: www.amazon.in

I had purchased Rebzar laser meter 100 meter range on[protected]. But the product was not as per my satisfaction. I decided to return it. I had returned it on[protected] in same condition as i was received . Amazon sent me massage that your refund had been added to your account. But i had not received my refund money yet.

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Address: Thane, Maharashtra

Ø product received with open seal.

ø amazon customer care representative requested to update new address in amazon account [29/12/2018] for product replacement.

ø amazon customer care representative confirmed about replacement on 1st january 2019 [till 9:00 pm].

ø 2nd january 2019, amazon customer care representative said, order is cancelled but no any information for order cancellation.

ø no any amount refund by amazon for cancelled order.

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Still no resolution from Amazon&rsquo;s end.