Amazon India Complaints & Reviews

Horrible customer service from amazon

Ordered a pair of walking shoes from amazon on oct. 25th 2018. Initial delivery date was 31st october to 2nd november. When the product did not arrive on 31st oct i called them and they said it will be delivered within 2 days. When it was still not delivered by 2nd nov. I cancelled the order. The refund is not given till now, i have called your customer service 4 times over the past 8 days....

Dear concern,

I have order heavy duty foldable on 30-oct-2018 of rs1249/-. Initially the delivery date was 5-sep-2018, but till not delivered and revised date was 8-sep-2018. Today is last date to pay my credit card payment. I haven't paid my credit card bill nor product delivered. With frequent calls now you have informed that product was lost in transit. Because
Delay my bank has been charging me 550+gst for late...

A refund has been made by amazon on 9th of august regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action....

My order #[protected] is not delivered yet, when contacted the customer service she offered me a refund. The item costs 210 and now i have to order it again for higher and also add some other items to make it a free delivery. When contacted customer service through chat, agent named bhagyashree ojha, started lying to me, earlier she asked me to wait for more. Then asked to contact seller, then when i asked her to email the transcript...

Ordered a refurbished 1plus5 and it was not working.All I could see was blank white screen.
After multiple attempts of contacting customer care, they gave me option of replacement from the same vendor, I do not want same phone from the same vendor after this incident. I want my money back or a new phone, I am ready to pay the gap....

I have been a regular and prime customer of Amazon.in for more than 1 year. They have charged around 999/- for prime membership offering faster and assure delivery at my home address. I have ordered dozen of product in very short period of time. But non of them were delivered at my home address and returned to re-seller. I have been complaining about the same to Amazon customer service but all get nothing but consolation. They are not providing...

Dear Concern,

I have order heavy duty foldable on 30-oct-2018 of Rs1249/-.Initially the delivery date was 5-sep-2018, but till not delivered and revised date was 8-sep-2018. Today is last date to pay my credit card payment . I haven't paid my credit card bill nor product delivered. With frequent calls now you have informed that product was lost in transit.Because
Delay my bank has been charging me 550+GST For late payment...

Amazon India did not deliver my item containing stapler instead of repeatedly asking about refund for it instead they stated a false statement saying that they delivered my item.The order was made on 26 september but resolution was still not provided and customer care representative are misbehaving when asked for.This is torture to genuine customers worst service by amazon India and such incidence are occurring on regular basis...

Amazon delivery service is worst. The delivery agents doesn’t respond properly & also rejects the parcels by themselves. I have complained amazon for this but still there service agents repeats the same. Delivery agents ask us to come to the place where they are, instead door delivery. Amazon prime delivery of no use as its only our loss of money. The deliver ery never comes. They update reports falsely as the system is under there control....

I had a order placed with amazon on 13th june 2018 with id[protected] the item was a "samsung 80 cm (32 inches) hd ready led tv 32fh4003 (Black)" i had a prime membership at that point of time (It was purchased on 9th jul 2017 with id[protected]. I was due a 10% cash back on sep 20th latest as i had used my citi bank credit card that had that promotional offer at that point of time. I have called the customer support repeatedly...

I register complain for product return on amazon on 5th November 2018 and got pickup date 8th November 2018, but no one came for pickup, next day i again register complain for product return then i got pickup date for 9th November 2018.
On 9th November 2018 i got a call from courier boy (name AMAN) said i will not come on given address so you come to me with product. Again i call to customer car service on amazon but they did not take...

Second time Amazon cheated me.The courier arrived at the TVM at both time, but the agent doesnt delivered.2 times they returned back to seller without informing me.By giving money simply i have wasted 30 days forthe delivery.
the order numbers are Order #[protected] and Order #[protected]
Very much irritated with the amazon.Most of times the delivery agents are not picking the phone.The customer care executives...

Ordered Samsung EVO Plus Grade 3, Class 10 64GB MicroSDXC 100 MB/S Memory Card with SD Adapter (MB-MC64GA/IN) Order#[protected] with expected delivery date on 7th November.

Shipped with ARAMEX (Tracking ID [protected])

I received message on 7th November as Arriving today however by eveining receives another message as We attempt to deliver your order & The courier will attempt to deliver again.
br...

Website: https://www.amazon.in
Order given on wednesday, 17 october 2018.
Order no:[protected].

I have been ordered in amazon website on 17.10.2018. Till date 09.11.2018 the item is not delivered, i have been contacted with the customer care n no of times, they are telling they have been lost in transit, i am not okay with the answer which they proposed as below.
1. Refund only product costbr...

Amazon india customer care just gave me a clarification that they cannot guarantee/promise a delivery date for the products ordered. So in effect the company is taking money retaining it with them for weeks and making profit out of it until the product reaches us.

The customer service also gave me a go ahead to raise a complaint in court as this was not this concern. Such blatant disregard for ethics and integrity...

I ordered air fryer and it got delivered today (09/11/18). My grandfather gave him money, as i was inside the room. As he gave him more money than requird amount he counted and took all money, by chnce i came out and asked him how muchmoney have you given, he said delivery boy counted he said the amount is ok. I went out side and he was about to start his vehicle, i caught him and he returned extra amount. He said i was about to return. This...

Hello,

This is regarding the recent issue faced or you can say still facing with amazon.in.

I ordered a product from amazon, basically it is a laptop worth 35000 on 6th of this month with one day delivery option i. E it should be delivered by 7th of november by 9:00pm.

But the issue started from the delivering of the product, they missed the deadline as promised and they delivered me by next day...

I would like to lodge a complaint against amazon.in as they did not provide the mobile covers and earphones with the product one plus 6t as described on the website and also promised by their support staff over phone of which i have a recorded phone conversation.

Now, when i raised this issue with their concerned readdressal team they are denying any such offer with the product....

Hi,

I have placed an order on amazon.in with order number #[protected] on 28th october 2018 and the item is dispatched on 29th october 2018 with the tracking details provided with the website theshippy.in. This tracking website (Theshippy.in) doesn't contain the contact number or email address. Also, "leave a reply" option is not getting any response regarding the courier tracking shown on the website. No replies...

Last month I took Amazon Prime membership worth Rs. 999. On 2nd November 2018, I have ordered a product "Mi A2 mobile", order no.[protected] with expected delivery of 3rd November 2018.

Unfortunately, I don't received the product till 6t November 2018. I received the amazon agent number on 5th November through message saying the product will be delivered through him today (5th November 2018). I called the number more...