Amazon India Complaints & Reviews

I have placed a order from amazon at[protected] and the order id is[protected]. On the same day i canceled the item and they sent me an email that they successfully processed my money and it will be added into my account by[protected]. They provide me a refund reference number which is 856789, but i do not get my money back. Please help me out to solve this problem so i can get my money back.

I purchase a electric kitchon kettle by order no.[protected] dated 14 Nov. 2018 after some time this product has over heating due to this problem water and milk burn in bottom of kettle and after that gives bad smell. This problem is manufactured defect. Kindly take action against the company and replace the product or refund the money. Kavi dutt saini MO. [protected] please contact me on the phone and

Hi,
I am using Amazon Pay balance account with registered mobile # [protected].I have booked Red bus ticket for Rs.584 using Amazon Pay balance (Amazon Pay Order #P[protected]. then I cancelled ticket due to personal reasons. The Red bus has processed refund amount of Rs.518 to my Amazon Pay balance account with reference no [protected].But I got Rs.460 as refund (Amazon Pay Order #P[protected]. I have checked with Red bus customer care reg. this issue. They replied that the refund amount Rs.518 is refunded from red bus with reference no [protected] and suggested to check amazon customer care for the same.

Could you please help me to know the status for refund reference no [protected].

Thanks

Regards
P. Dhinakaran

I had ordered some products from amazon month back which i returned on 15 and 18 nov 2018.
Even after chasing amazon repeatedly they are not refunding my amount ~1100.
I am tired of calling them again and again.
They are just giving statements like we have initiated refund from our side but i didn't see anything refunded yet.
Please take necessary actions.
Also they deducted some amount in amazon pay balance without any intimation and my consent.
Not willing to buy anything at all from amazon now.

So, i have been refused to get the code for the free bullet earphones with oneplus 6t. I will take you ahead with this. It's not about the earphones, it's about the time i've put in through this process to get it right.

1. I came across the oneplus 6t prebook gift card offer.
2. I called up an amazon official to confirm whether i can use this gift card, despite the fact that i want to eventually buy the phone on emi. He told me to go ahead on the 10th of october, and hence
3. I prebooked the oneplus 6t (Email gift card, sent to me by my mother). Emphasis on the gift, because you can share it on email. That's what gift cards are, to begin with, if i'm not wrong.
4. I added the gift card to my account, since it mentioned, i can use it against the amazon pay balance.
5. The phone went live on the 1st of november
6. I called up amazon official, to confirm, whether this gift card will be applicable. I asked the process. The person stayed on the phone while i ordered the oneplus 6t
7. I tried adding the code, and it said "this code is already a part of this order" or something of that sort. I asked the official, if this is okay. And they said, yes. Go ahead with the order. You'd receive a code for the earphones by 15th november and the 500 rupee cashback by the end of the month.
I placed the order while confirming everything is right, and received the phone on 1st november itself.
8. 15th november i got in touch with amazon for the code. They said, some issue has been going on from oneplus's side, and they will send the code to the people. So don't worry. You'd get it. Wait for a day or two.
9. 18th november i called up amazon. They asked me to send an email to [protected]@amazon.in. I did. I never received anything but an automated reply.
10. 25th-30th november, got in touch with amazon. He said that this is an issue. He will help me. He tried to give me a code, but it didn't work. And, he put me on hold to talk to his team and superiors multiple times, only to tell me that he has escalated the issue and i will definitely get a reply in 10 days. I didn't get a reply in 10 days.
11. Today (5th december), 55 days after prebooking the oneplus 6t with the gift card, i was told after calling amazon, that my first step was wrong. After 55 days, after calling amazon before every order i place, after confirming any queries i have before placing the order, and many hours of to and fro, and being told that i will get the code, and being sent a code later, i am told, that whatever i have been wasting my time at is my fault.

Moral of the story: even if i follow everything, or question amazon officials to make sure i don't make a mistake and do everything according to amazon, and being repeatedly told that i will get it soon - suddenly, it's my fault. And amazon can't help me. What kind of a ridiculous service is this? How is this my fault? And why do i have to face the repercussions?

I was told that you had to buy the gift card from the same account, because you can't treat it like a gift card. So even if i added it to my amazon account, and it mentioned the gift code has already been added, i am not eligible for this.

This is first time ever in my life i am submitting a complaint forum. I have ordered an item (Power extra battery grip) from amazon.in and the seller is exborders. I have made this order on 13th of last month (13/11/2018). First thing amazon told me was exborders is the seller and the item will be arriving between 21-28th of november when i made the deal with them (Full payment was done by the time). I have been waiting for either amazon or the seller to respond back to me regarding the shipment. They never did. I started waiting on my doorstep to see if a delivery men deliver the item. Till 24th of november i was having no sign of anything regarding shipment. On 24th, amazon told me item is dispatched and will be arriving by 28th. I have waited then again. No calls or any sign of shipment. But tried to track item, but it was still just "dispatched". I was asked to call the seller to track item. So i did on 27th. Some body from exborders told me, they don't have any tracking details of item. Note that it was just a day before, per what they told me of final date of shipment. 29th of november 2018, when i opened my amazon order page, amazon told me, they they believe the item was delivered. I was like what! Amazon believes seller was already delivered the item, seller (Exborders) told me they don't have any tracking details since it is coming from somewhere of country. Only thing i knew on 29th of november 2018 was nobody knows about this business i made with amazon and no tracking of anything and we were just going in loops, except i knew one thing the i spent my money and lot of time on this to earn knowledge that i was just cheated by what all of them who were involved in this business. Either amazon nor exborders ever showed a sign of responsibility of letting me know the status updates. Even if it was delayed. So amazon asked me to send them a feedback regarding the order or shipment with exborders for some reason. I wrote up all this story in the feedback session. The very next day, i got a call from exborders for the first time to tell me to update my negative review on amazon. And they gave a link to goto amazon and step by step explanation of how to remove or update my current feedback about the order. I thought they could have even more dalay my shipment just because i wrote up negative review. So i updated the feedback. When amazon asked me why, i told them the reason is "others" per their feedback remove page. Same day when the called me, the final date will be on or before 5th of december and today is december, i don't even have a status of "item is ready for delivery" on amazon, but i still have their sorry for delayed shipment. I feel like i am completely cheated by these people. They lack responsibility. I don't know what to do about this. I made this purchase for a reason. Item is required/needed for me to use on 3/12/2018, which is already passed. Please help me.
Attaching all the details i have stored as proof.

I had returned the same products but yet i have not received any information and refund from the company and seller, they didn't send me any mails yet about return
This is my
Order id:[protected]
Return date - 4 december 2018
So please sir check the details from the return pick up agent who picked up the products and he didn't give me any receipt regarding return had success

The Worst service from Amazon. I have purchased Asian shoes spicy 51 white womens sneakers Ordered 10 Oct 2018, Delivered 16 Oct 2018, Returned 18 Oct 2018. Till date i havent received my refund. From that day onwards i was trying soo badly to get my refund back however Customer service people are giving me ### replies. They are just asking me to wait for 3 days. From then onwards whenever i am calling them they are giving me the she giving...

For the past three months i have been getting a charge on my discover card for $12.99 listed as merchandise. I do not know what this is and never authorized it. Please credit the charge as of november 16, 2018. Their is a reference number 4y6tr318yxa i have no idea what this charge is for and for the last 3 months, could this be credit for sept, oct, nov. Thank you

Hello how are you... Good services and quality products.. Thank you amazonou were redirected to this page, because your complaint is short, not informative and does not provide a complete picture of your problem. To make sure your complaint is as complete as possible, please carefully fill all the requested fields below, by followin ou were redirected to this page, because your complaint is short, not informative and does not provide a complete picture of your problem. To make sure your complaint is as complete as possible, please carefully fill all the requested fields below, by followin

Dear sir/madam,

In our customer account [protected] of smt. S. Sasikala a fraudulent transaction for rs. 43299/- was done on 02.12.2018 (Via sbipg pu[protected]amazon mumbai). The customer has not received any otp and she does not shared the password. The customer has not done any purchase on the particular date. Kindly stop the purchase order and reverse the amount to the customer account.

I have submitted the complaint last time also i didnt recieve any reply or any refund of my shoes.
Its been 2 months and amazon is not returning my amount of 1421. Please look at my complaint and check what should be done or else i will tweet or take any serious action towards this i am in need of money facing some problems. My order id is
[protected] and the date of refund issu3d is 21st october 2018.

Many o[censored]s have been buying from amazon.in with several issues. They allow very little of this on their facebook page.

For the past two years i have been experiencing missed orders. Amazon.in feature "leave with a neighbour" doesn't work at all. The neighbour was not called even once. The courier cancelled the order stating that i did not respond. I could not attend to this, that is why i enabled the "leave with a neighbour"

I was given assurance by a cs exec that everything would be taken care off. After every such experiences they sing the same kind of song. I have had five such experiences over the span of 2 years. The account still shows dispatched for these items.in feb 2018 i was offered a cashback of inr 100, which was credited to my account only a few weeks back after a span of 9 months.

Sir i order one graphic card in amazon details
Order date
24-nov-2018
Order #
[protected]
Order total
25, 990.00 (1 item)

My order arrived in 1st december but is different product so i call to amazon call center service is tell accept your order and give back to product to deliverboy after 30 minutes refund amount returned your original payment after 2 hours again call to customer care is told next is made please wait ok i agree after next days again is not refund is not process next i will call to call centre again is telling you most wait 5 days minimum or you ge amazon welt amount but you most use in amazon only plz help to refund amount

Dear mr. Bezos,

Greetings from calpro food essentials!!

I had purchased plutofit "franchie supporter vide order no.[protected], invoice no. Dl[protected] dated 28th november 2018 costing rs. 348.00 including gst (Copy of invoice and scanned image of the packing box is enclosed). I am a prime member of amazon and shipping is free for me on all the products delivered.

After opening the packet it has been observed that the max retail price printed on the box of the above item is rs.170/- (Incl. Of gst) whereas i have been charged almost double the amount for no reasons. You may note that in india it is illegal to sell things more than mrp and amazon being a platform between buyer and seller should keep a track of this that goods shall not be sold out more than mrp.

Amazon has good customer oriented service policies and i am surprised that i have been shipped the product without checking mrp during packaging.

You are requested to intervene into this matter & refund the excess amount charged to my bank account. Also i need an assurance from amazon that all my future orders shall not exceed the mrp printed on the product.

Regards.

Amit agrawal

I requested for return upon receiving the product due to it being of inferior quality. The request was made on the same day of product receipt but the pickup company didn't pitch to collect the items. I made contact with customer service and they rescheduled it for the next day and i received confirmation that they will be picking up the items. However they canceled the pickup. I had to call them (Customer service) again and they have rescheduled it again (4th time) and i am not sure if they will be coming to collect. The major issue is that you cannot go out whilst they have given you an estimated time for pickup and thus you are tied in the house. Hence, i thought they might be able to assist at this platform. My order number :[protected]
Items to be returned :

Kid's stop girls' blended lehenga choli set (Kist_bluepinklehenga.12, multi-coloured, 4-5 years)

Kid's stop girls' blended lehenga choli set (Kist_bluepinklehenga.12, multi-coloured, 8-9 years)

Kid's stop girls' blended lehenga choli set (Kist_goldmaroonlehenga.12, multi-coloured, 8-9 years

Kid's stop girls' blended lehenga choli set (Kist_bluepinklehenga.12, multi-coloured, 7-8 years)

I have bought jbl go speaker from amazon during diwali offer for rs 1400 and it got delivered on 6th nov'2018.
I used the product till 22nd november but after very next day the speaker stopped working and i could not able to return the product as the return window was closed on 19th nov'2018.
Well as far as i believe i did not do anything with the speaker nor any water went inside. It just stopped working without any reason.
I complained about it but did not got any reposes from amazon and i don't know what to do next.
Please teach this organisation that this is not the way to fool people because its our hard earned money.
I will be eagerly waiting for our system to do the justice.
Thanks

I have placed an order at 10th Nov and then it order reached at my city in 12th Nov but It got canceled from the courier point. I talked to customer care, they said like they raise a ticket for refund still i did not get. So i called them again they said, some technical issue was there so it did not proceed. They raise another ticket for it and told me it would be refunded next week. I called them again then they proceed my ticket and they told it got refunded but you need to talk to your Bank customer care. and they send me a Reference Number[Mentioned Below] which i have to mentioned.
I have called Bank customer care and told my problem. They gave me one mail id[mentioned below] and told me to send my details . I have sent all the details and still did not get any response.
Don't Know now what should I Do.

Ordered Asus Zenfone : Rs4, 490
Reference Number :[protected]
Mail ID : pos.[protected]@bankofindia.co.in

I m a very old buyer on amazon with 300+ orders till date
have received a fake/duplicate item from
cloudtail seller whom i trust most

i m totally dissapointed since i searched a lot before finalizing a
cricket bat...

Me: there are many problem..
1. my order was for size 4...i received 6 size
2. fake grain sticker...bat is not even for tennis ball...
3. mentioned weight is 1.2 kg..i received fake plaster of paris bat of 954
gm
4. bottom of bat has plaster of paris...even on back side...
5. cover is of size 4 but bat inside is size 6

refer all images...i m even complaing to consumer forum and online sites
so that others wil be aware before buying

when i contacted customer support they said they can only issue refund on
return which will not help in solving the issue since same can happen with
other buyer

see so many bad reviews still amazon is selling this item

https://www.amazon.in/SG-RSD-Spark-Kashmir-Cricket/product-reviews/B00L0X42U0/re...⇄

i hope you will take some action on seller and also on customer support..

Hello Sir,

I have order an LED Strip light from Amazon which was of 10 meters in length but the package that I received from the distributor "Ex borders" one of the Amazon registered seller contains following.

one box of LED strip lights which is of 5 meters in length(already shared the images with Amazon and seller)Adapter, pins, Remote controller, instruction manual Even the box (from Manufacture)which they have sent shows it is of 5 meters.But now when i am asking for claim they are denying with out mentioning the reason even asking for several times.They are beating the bush around and sending the same response without any reason, Got frustrated since I have to get half of the product.

Please help me in this regards.