Amazon India Complaints & Reviews

Respected authorities, as i already file an written complain to my home branch
Having by account number [protected] regarding not initiate my refund related to online shopping on date 19-12-18 for rs27299. Amazon, s customer representative gave me the refund reference number 114742 for the item but till now the amount was not credited to my account.
Please do resolve my problem assoon as possible

I have ordered one tinted men's cotton blazer cardigan which is not delivered and showing delivered and signed by my name.
However i have tried so many times to customer care for complain but they are only giving next and next dates always.
I have talked to rakesh, one of the customer support executive, he told me your money will be refunded after 4 days but never these 4 days are being finished.
Imp note: money is already paid...
[protected] — complaint tracking number
Booking details: [protected]@gmail.com
Phone: +91 [protected]
Address: epip zone, whitefield road, phase2, brookefield. 560066

I am ashitosh rawat
On sunday afternoon i got a message and email

Order details (Order #[protected]
—
Gift card, e-mail delivery
Send to: [protected]@gmail.com
Amount: rs. 1, 500.00
Quantity: 1
—
Subtotal: rs. 1, 500.00
Postage & packing: free
Vat: rs. 0.00
—
Total: rs. 1, 500.00

It was deducted from my amazon pay balance which i never authorised or ordered.
When i complained amazon through email and call, they locked my account.
Now its been 2days my account is still locked i am unable to access it nor they are doing anything to get my money back.
On call customer care say they can't help me out and told me to contact the concerned team through email, through email they are not responding or replying back.
Amazon india stole my money and now running away with it.

I ordered philips 1000 air purified from your website and it shows that product will deliver by 14th dec 2018. On 14th late night it marked that product has delivered, however i have never received it. Next day morning i chat with support team they mentioned that wait for 24 hrs sometime agent mark it. After 24 hrs i again reached the agent mentioned that there is some issue on courier side as the agent mentioned delivered without otp. He will raise a case for this and within 5 working days either money will refund or prduct will deliver.

After 5-7 days nobody reached me so that i called again to know the status the agent said we have closed the case as the product is delivered and we can't do anything.
I have stopped to use and buy any further from amazon as i am helpless to get me money from amazon.

I have a account with amazon. Which is blocked now. I am unable to unlock it and i have forget the security question. Now there is no customer care support available to unlock it. Please help me in resolving it. I will share my further details on email. Amazon team please share your valid email id here only.

I have tried several times by calling on customer care but actually customer care takes care about order concerns only and doesn't take other problems. Kindly help me in unlocking my account. Since I had amazon pay and prime membership in it.

Regards
Amit Kemani

Hi team,

Today around 4:40 pm ist as on 7th december 2019 someone used my amazon pay balance and purchase some product from mi site, when i ringed amazon india (Several times) they are saying they asked me to contact xiaomi india and when contacted them they are saying they can do anything about it and amazon is saying they also cant do anything about it as it was done from your account.

I am not sure what to do in this matter as i never made any transaction and amazon is not clear what was ordered and mi is not ready to tell me what was order with my money, i am not clear who to reach out to and get my money back.

Amazon registered email id : abhinav. Patel. [protected]@gmail.com
Amazon transaction id: p[protected]
Mi id : 2001519010786264158101

Can you please look into it and let me know next steps and or help me get the money back into my account.

Hi,
I have brought fast track watch from amazon, due to some problem i have returned it, pick up guy came to my home and checked the item and taken it with him. But i didn't get refund, so i called and mailed to amazon they are saying i have returned empty package. I don't know what to do now. And they are not responding over calls, everytime they are saying i have returned empty package with out having proof.

Please help, my order no.[protected]

I bought a laptop worth rs 1, 08, 500 from amazon india on 24th dec, 2018. This was a defective item so i returned it back to them on 27th dec, 2018. Its been so many days since but there is no update from their side about the return and refund. I have been calling them every working day about the refund and i get to hear the same thing everyday that your refund is processed and you will get within 2-3 working days.

I have waited for so many days and still when i call them they say you will get in 3 working days. No body cares and working on this issue. Please help.

Sir, my elder brother mr. Sohit tiwari ordered this product on date 26/11/2018, the order number of product is "[protected]". He received product on date 03/12/2018 and when he opened the box, he found 8 different parts in box but that parts are not complete set of product, some parts was still missing. He complaint about this to amazon's customer care executive, he told him that return service is not available on that address so he can return product on "self" expenses by any courier agency and amazon india will pay that expenses amount in amazon pay balance. So my brother return that product on 17/12/2018 by "trackon couriers pvt. Limited". They reached at address (Which was mailed by amazon's customer care executive) for return purpose, but "seller denied to accept the product without giving any clear information".
After that again i call to customer care and he told me that "barcode on slip" was not scanned properly that's why seller is not accepting that product, paste another copy of that slip on packet and dispatch it to seller again. Then i contact to courier agency and told him full story but this they were not ready to dispatch product on same address and said to me that they can deliver that product any of the address in delhi or gurgaon. So i again call to customer care and told him this story and he said me that i can courier that product from delhi to gurgaon by any courier service. After that i tell him that i had already paid 2500/- rs amount to reach that product on seller address and when i contact some courier agency to transfer they were telling much amount for that. The customer care executive said to me, that i confirm him about the amount of courier agency before dispatching the product from delhi to gurgaon and when i call customer care and told her that dtdc is agree to dispatch product on price[protected]/- rs then she denied to pay that amount to me and said that company can only pay 2500/- rs. I argued her that i have talked so many times to customer care executives but no one tell me the actual payable amount, now how can i pay this amount from my side and no one told me that barcode will be scanned on seller store so please care about that and also i said to her that you can pick that packet from your own side from delhi and pay me 2500/- rs for courier then she said that they pick that product then 2500/- rs will not be refundable.
Sir i am in very much trouble due to this product. I need my money back and i will not buy any product at my home address due to poor service of amazon india.
I will wait for your response, please reply me as soon as possible.
I am attaching some bills and photographs of product

Dear sir

My account no[protected]
Customer id 66705455
I recharged my prepaid mobile no. On amazon on 28th december 2018 o[censored]sing my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 29th december 2018 maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number for the transaction is[protected]
[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm

We were said that our product will get delivered of 2nd jan - 4th jan and we got a message that product got delivered on 4th jan. My husband immediately called amazon and informed that we have not received the product. They said it might get delived by end of the day. We didnt received the product so we called them at night go check the status. They didnt had any clue where the product was and this product costed 4.5k we couldnt afford to get it misplaced. To top it all the amazon executives were very rude to talk to and not at all responsive. They asked to wait for more 24 hours, we informed that we have already waited so much just let us know where is the product, again they had no answers. Today is 6th jan sunday and we still have not received our product and we are since morning in call with amazon team they still have no clue. We can not even cancel our order as apparently it is delivered.

We have complaint to amazon constantly they are still not up to the mark. We just need our product.

I booked coffee powder to my residential address. Courier boy could not delivered and returned the same with complaint refused by me.
When i contracted he says he returned i have book again. When i booked again amazon has not provided me discount and charged extra (Rs.480/-) but second time also the same courier returned with same objection.

I tried to contact coureir boy but refused to attempt the call.

My second order no;[protected]
1st one tracking no:[protected]

Hello,
I have purchased xiomi redmi 6 pro on emi of 990 rs per month on icici debit cards and its of 12 emi's. And first emi was autodebit from icici account of 1222 rs.
I want to know why this is extra charges are applied??
If this kind of emi is there then it will be around 4-5k extra charged to my handset. Which is quite expensive to me.
Please help me out.

M order gym product on amazon website, i paied 3084 rupees in my sb account. Product delivered in after one month delayed. And quality is very poor. So returning by my self. Returning charge 600rupees. After that i m contact amazon customercare they are told sent a pod and invoice to [protected]@amazon.co.in.. I m submit all the document. They are told a same answer "process going on" but still now no more improvement.. Can you please take a action for my "refund amount"..

Order details given below

Order date

17-oct-2018

Order #

[protected]

1. I ordered a pair of asics shoes from site amazon in a sale for ruppees 3499.in that they gave me 500 ruppees cashback amount in their own account. I didn\'t apply any voucher manually but their automatically took on certain terms and conditions.
2. Now the seller sent me wrong shoes. He sent me cheap shoes of ginger putting asics brand tag and inside asics shoe box.
3. I called customer care for this matter they said they will investigate. They took 5 days and didn\'t give me any proper reason that why this has happened and asked me to provide the pick up time for it and they will initiate the return.
4. Their app doesn\'t allow initiating a return request by purchaser in case the wrong product is delivered. You have to call customer care and after investigation is done they themselves initiate the return. That\'s exactly what happened.
5 but now they have initiated the refund amount of rs2999 deducting rs500 as cashback received as amazon pay balance account.
6. I called them again they showed me down terms and conditions page
7.in that terms and conditions below point is written - in the event the order is returned by the purchaser or cancelled by the purchaser, seller or amazon seller services private limited, for any reason whatsoever, the order / purchase transaction will not qualify for this offer and the participation of the purchaser will be deemed withdrawn.in the event the order is cancelled in part, the offer may be availed only on the net amount paid by the purchaser basis eligibility.
8. Now tell me isn't it an unfair policy and practice, they are following. They are forcing me to buy from them own site even though the fault was there, from their end. I had to call them again and again, every time new customer executive picks up the call and i had to explain the situation too to bottom. I mailed them sending pictures and everything i did from my end. But instead of compensating me they deducted my amount. I didnt want their cashback. I don\'t ask for it. I didn't apply any any voucher on it. I even didn't cancel the order. I took all of the pain from my side and they are like their system is designed in such way only. Which i think personally is not a fair practice. It\'s not about 500 bucks it\'s about the way they are conducting it. I want to know can something be done on this part legally.

On 31st december 2018 i ordered iphone 8 plus 64gb gold varient thru credit card emi from amazon.in
On 5th january 2019, around 10:00 a. M i got my parcel, upon opening up it turned out to be an almost damaged coolpad phone nicely wrapped in an iphone 8 plus box.
This is extremely sad and highly unprofessional on behalf of amazon and also the seller.
I was shocked to see this and felt cheated.

This is nothing but forgery and theft and i will not leave this issue so easily.
I would for sure file a complaint with the consumer court for such atrocious misconduct such things cannot be let off easily. No one should be cheated upon like this with their hard earned money. This is highly wrong in every manner possible and am deeply upset.

My order number is :[protected]

I received this bill electronically but i don't even have a card. Remove the charge. I don't understand how a short complaint gets ignored. I'd think the person at your end would think maybe the problem will be fairly easy to fix.

In my case, i was billed for a charge that i not only did not make, abut i also do not have one of your charge chards.

If i knew what the object is maybe i would pay the bill. However, i need proof it is mine. If you cannot provide proof of what the object is, i will not pay the bill.

Amazon initiated a refund of rs.329 on 20 december2018 for a returned item purchased in my order no-#[protected]. Amazon informed the refund reference no. (Authorization code) is[protected] dated 20 december2018. The refund amount isn't credited in my account till now. My account no. Is [protected]. Allahabad bank, siwan, ifsc - alla0211077.

It's really pathetic to return product by self that too for the biggest shopping sites like amazon. If buyers have to return the products by self, then what's the point in doing online shopping, instead it's better to go to shopping mall and buy the product or use other shipping sites. Initially customer care guys promised that you don't worry sir we will ask the seller to arrange for return pick up and wasted so much time and my patience, then after 7 days replied that you have to return the product by self, we won't help you regarding the return as the product is not amazon fulfilled. Really pathetic.

Order id - order #[protected]

I ordered 4 books from amazon.in which was due to arrive on 5 january 2019. At first they only dispatched 3 books out of 4 and i had to cancel the remaining book that was bound to be delayed by them.
Then on delivery day when i tracked my consignment status, it showed returning to seller. After waiting fir such a long time, all i got was this stupid reason : "our delivery master do not deliver in your region".
Come onnnn...
I ordered it on 29/12/2018.