Amazon India Complaints & Reviews

I am calling every day to call center
They lack ethics to talk to customer
They are not talking to me properly and when i am telling them to transfer the call to manager their colleagues is taking the call acting like they are manager. Regarding the resolution they are telling that it will be delivered tomorrow by 10 th jan but there tomorrow never comes.
its been 15 days sine these guys are holding my money also when i am calling these guys they are telling me to cancel the product and order new one so that this
Topic they can put under rug.
pathetic amazon
also one of there customer care executives told me to cancel prime if i want as it is my money and they are not instrested to talk to further

Also courier company Delhivery is playing with product from varanasi to kerakat but not delivering my product to my house is which is near to kerakat like half and hour.

Also they are scamming me that they have raised complaints but i caught them on call they have not also the team play manager manager if customer want to talk to manager they Handover the call to next team member as manager

Also the chat support team telling me it will take more 5 days that means 20days

Tracking id : [protected]
Product : Acer tv 32 inch

Please help me with team.

A JIO PHONE NEXT 32GB ROM, 2 GB RAM blue smartphone was ordered on 23 August 2022 for Rs 4549

Delivered on 26 August 2022 to a different customer via Bluedart with transaction ID [[protected])

I haven't got my order till date

Neither Amazon, nor Blue dart taking any sort of responsibility

I purchased Thermador Gas stove from Amazon India website true their vendor RetailEZ Private Limited. My order details are attached. The stove came with missing pan support handles. Amazon India asked me to reach out to the vendor directly but provided no phone number or email address, other than few physical addresses identified in warranty and invoice slips (one in Bengaluru, Gurgaon and Kolkata). Amazon India does not sell the parts in their website and there is no Thermador service technician in India. I wanted to avail the 1-year warranty but Amazon India provided only a physical address to the vendor and asked to write to them.

I checked in Thermador website and found that they don't have any dealership in India. I found another consumer complaint in this website which also stated that Thermador does not sell in India and the product Amazon is selling is likely a fake. I have had similar defective and damaged products sent from Amazon India thru the vendor RetailEZ Private Limited.

Here is a Thermador Gas Stovr related complaint in 2021 from another consumer
https://www.consumercomplaints.in/amazon-india-fake-product-no-service-lpg-gas-l...⇄

I had to pay the security amount of 1550 rs and this women gave me time for 1week and I submitted on time. They don't know English properly to be Frank ..because they highlighted my mistakes ..but when I searched the spellings it was correct. They are giving silly reason so they can eat up CUSTOMERs money and make profit . I asked them to give my salary . Fraud people trying to snatch people's money .money minded ###

Https://3764353.com/Register?pcode=YSRWVZ6L i got this link after joining i get 100 as bonus then they ask me to invest 230 for completing the task so i did and after completing i got 344 and then they asking me to do more so i did then after completing 2-5 task they freeze my huge amount i invested approx 25k and they can't give it back to me. They are asking money for withdrawing it by paying more 85000 for withdrawal of my money but then they start ignoring my message.
Then freezed my 25000/- money by name of online earing by Amazon.
Please help me to get my money back. I invested all my investment i don't have any money now .I also borrowed from my friend to get back my own money..but no, I lost everything. Now they are forcing me to give their money back. I have no work. Please me to get my money back. I am just like beggar now, please help me.

This is fraud website . They deducted money in may account . Fake service

I, Debadrita Goppy, an account holder at SBI Main Branch, Coochbehar has gone through a debit of Rs. 3324 from my account no: [protected] during a UPI payment [via AmazonPay] at Nykaa on 21st December 2022. On inquiring with customer care of both AmazonPay and Nykaa; I was told that the transaction was successful at the bank's end but the receiver did not get the money. Hence, the bank retains the sum of Rs. 3324. The bank reference id is[protected]. The bank after 15 days of investigation concluded that the amount has been retained by the beneficiary bank during UPI transaction from AmazonPay. Kindly refund the amount to my bank account at the earliest. It has been already close to 1 month now.

Sot suitable

Just wanted to inform everyone that while taking delivery of product ordered online one has to be careful. In my case I ordered two products including Real Me earbuds thru Amazon India, the box delivered shows both the items, however, it didnot have earbuds. After raising the complaint, Amazon told me that as per their investigation product has been delivered, however, when I enquired how they have investigated this, they are not telling me anything, also they are not telling how to safeguard from the this kind of fraud in future. The other worst part with Amazon is, I cannot send my compliant in writing to any senior. This act of Amazon has totally shaken my faith in respect of online ordering. #amazon #india

I purchased Apple ultra watch (Amazon Order#[protected] from Amazon online shopping app on 08-Jan-2023 for Rs. 85525 but amazon has delivered fake apple ultra watch. The fake apple ultra watch was delivered on 10-Jan-2023 around 7:30 pm. I tried to contact Apple care customer support and they asked to me screen share and confirmed that the apple ultra watch delivered by Amazon is Fake Product. Also Apple care customer support gave me the case id:[protected] for that incident. I purchased from Apple ultra watch from Amazon online shopping app and seller information is : Appario Retail Private Ltd. I tried to contact Amazon customer support but there is no proper response from the amazon customer support team. Please refund my money of Rs. 85525 to same source bank account for the above mentioned order id[protected], since they have delivered me fake apple ultra watch.

Amazon delivered fake apple ultra watch, I purchase it from Amazon on 08-Jan-2023 for 85525 rupees from amazon seller: Appario Retail private limited Bhiwandi. I got the delivery on 10-Jan-2023 but when I open the package I could see fake apple ultra watch was delivered to me, I called apple care customer support to confirm about the fake apple watch and they asked me share my screen in Iphone and asked me to open the camera and the apple care customer support also confirmed that this is fake apple watch delivered by Amazon and they also gave me the case id:[protected]

My query is with respect to the my order Livronic® Wet and Dry Cotton Pad Floor Mop delivery fraud, this product status showed as delivered but I did not receive the actual product (product details attached).

This is first time I have witness this type of issue where status of product order shows as delivered without the actual delivery of product. I did raise the complain with customer care team on 7th Jan 2023, I received feedback today that investigation team have concluded product been delivered to customer, no more support could be provided from amazon team. This feedback from amazon customer care means I am being dishonest and deceitful. I just cant think of being dishonest for 600 Rs, my transaction with amazon is more than 50, 000 rs
So its ridiculous for your investigation team to conclude this query simply saying product been delivered. Just as a matter of transparency, could you share the investigation report (I really doubt any investigation was done as I didn’t receive any complain number etc) with me. I am wondering how investigation team completed investigation without discussing with me.

Its clear case of fraud either from merchant team or from delivery (logistic) team, so amazon being the responsible party should further check with the logistic team for details of delivery person who was responsible for delivering the product, I am also ready to connect with responsible delivery person provided I get his contact details!

I tried to complete my Amazon pay kyc using my pan card but it shows documents used by other customers called customer care they said we can't help.

My mobile number is [protected] and email id is faizan.[protected]@gmail.com

Dear sir/madam

Pls cal me 10.45am to 5.15pm

Thank you

7th and 8th return my product order date, no response you're pickup person and without any information close my return option

I ordered 11 items from Amazon and the product was delivered to me 10-12 November 2022 but i received a different sizes and defective products I returned it to Amazon.and they told me to wait 3-4days and the amount will reflect in my bank account but even after 4 days I didn't get my money back so even after countless complaints they are not providing me Refund Reference Number and I also visited the bank branch but they said without the RRN number they are unable to do anything and even after 1.5 months they always tell me to wait no real resolution and they are saying they have already refunded the money but if that's the truth then they should provide the RRN number.

Note -please give language option (hindi )

I ordered my one plus wireless bullets z2 on 1st January 2023 nd delivery boy given me my order on 3rd jan but I found my order missing I call customer care then they said they will put a inquiry and investigate what happened and after the investigation they said we sent you complete complete Box there's no Fault of them and they will not refund my money and cut the call I tried again but same happened to me my order id is[protected]

I ordered the Kokal Baby Girls Angel Pari Dress for Rs. 698 on 31st Oct'22. I received that product on 3rd Nov'22. Due to size and quality of material, I returned that product on the same day, for which refund was initiated and issued to my old saving bank account which is inactive( UCO Bank, Branch-Gwarighat, Jabalpur), with Reference Id[protected].
I have called many times and register the complain regarding same, but I didn't receive my money yet.
When I spoke to Amazon customer care executive they said bank will give you the money we can't do anything. If I spoke to UCO Bank they said money can't be transferred to permanent closed account.
How can I get my money back?
Kindly do the needful at the earliest.
Thank You

I had placed two order on 21 dec 2022.The refund was supposed to be initiated on 27th december but Today is 7 jan 2023 refund is still not credited to my bank account.
Important points: 1. Prepaid payment was done
2.i have check my bank statement
3.total Amount 206.05
4.Order ID[protected]

Dear Sir/Madam,

Thank you very much for your kind co-operation.

Kindly take note that I'd received an email from Amazon for Prime membership activation against subject order (a Dell laptop).

Despite the multiple attempts, the given link is not working stating it is not valid.

Although, I've talked with Amazon customer care in this regards, and I've response as follow:

1st - we have registered a complaint and it will be resolved within 48 hours.

2nd - I am transferring your chat to the concerned team who will investigate this matter and will take proper action.

3rd - I can arrange a call for you right now, you can have word with us through live medium for the better assistance.

4th - After getting a call, they was no sound after say 'Hello'.

5th - there is a relevant Team for this issue which would be available at 8 am morning
so we request you to connect with us in the morning (while on Amazon website us has mentioned that they're available 24/7). Unfortunately, we won't be able to assist you further on this issue, but we'll be willing to provide any help you may need in the future .
As there is no additional action we can take over this matter, I am forced to release this chat. Thank you for shopping with Amazon.

6th - id attempted a call to Amazon CC, and I'd a call as well. While I was explaining the issues, they talked for a minute and said it should be working.
After 2 minute, they were sitting silently around 15 minute so I disconnected the call.

I kindly request you please look into this at the earliest possible.

Thank you,
Prince