Amazon India Complaints & Reviews

My account has been hold from April, they don't really helping, bcz i have 7000 worth gift balance, .i really feel bad about amazon..if you really want to maks your customer happy then help me, my amazon registered e-mail - [protected]@gmail.com

I received a message from the Amazon number [protected] that I ve got a part time job and they asked me to pay some money and I pay them they said complete some task for the withdrawal but the amount was exceeding much more for task completions ""https://shopf998.com/index/user/register/invite_code/973224.html"" this is the link they gave it to me . These frauds are very dangerous so many people from middle class family will affect by this fraud people... Please save them from this cheapest frauds...🙏🏻 Can I get my money back...

Hello,

As per 3 orders are received from amazon seller. but they are not pick up till 3 days after or order has been cancelled.

Order ID:[protected]
Order Id:[protected]
Order Id:[protected]

we are facing many losses from amazon side.

Dear Amazon Team, ..

Mr.Jeff, I am being a Amazon Customer, I Used to Order few Products
I was Happy with your Service till my Last Order

I am Totally Pissed off & lost hope on Amazon Online Booking - Because of your Delivery Agent

I got a Call @ 11:02am as per Indian Time, My Son was using my Mobile so he disconnected twice, Suddenly i noticed & i spoked to the Delivery guy, Delivery agent was in my Delivery Address & i was not available as - It is confirmed that Delivery date was on 12th Dec 2022 - But it was out for Delivey on 11th Dec 2022
Thats not my probelm - I have planned based on the Delivery date

As it is SUNDAY 11th Dec 2022 - Its My Weekly Off
I was spending time with my Family

My issue is - How come
The Delivery Agent can Cancel my order - without my Knowledge

Note :
When i spoked to Delivery agent, He said he is in My Delivery Address & i said him to Deliver to my Colleague & Delivery Agent Confirmed me it will be Delivered, But after few Min later
i received Mail from Amazon
My Product is Cancelled & Being Returned to Seller

I immedalty Called the Delivery agent - he confirmed me that by mistakenly it is Marked as Cancelled & He assured that My Product will be Delivery on 12th Dec 2022
When i tried Calling you people it is being told as in your registered mobile number no Product been Ordered

i have attached the Screenshot of Communication i had with the Delivery Agent

& Importantly

i have Paid the Money through ONLINE

Because of your People Negligence & Issue
Why My Product been Cancelled

I need My Product to be Delivered with
12th Dec 2022 by 4pm

My Contact Detail : [protected]
or
[protected]@gmail.com

If you would like to speak to us, please feel free to call[protected]Applicable only when calling from within India).

Hello, my name is nikhil and I'm a regular customer of amazon India i love to buy online from Amazon but not anymore since iam not able to order anything from Amazon India because my orders are getting cancelled automatically from Amazon side and I've told amazon customer support and account specialist team about this but they didn't helped me so on i can't spend my Amazon pay balance amount of 3000₹ almost and my money is stuck but i wanted to buy items from amazon but they are getting cancelled automatically i can't buy please help

I was contact by a womam and I began ti invest in la plataform buyng products and then they Willy recharg tve money invested more Comisión.
Every time tve woman said " after this tasa, you Willy withdraw allí your money " appeared another task or some taxa yo pay. I invested 2.000usd and now to withdraw she is asking more money. They use the mame of amazon and I believe that amazon dont know this.
I will send tve mame and contact tve girl and tve address of the company.
My email address is
[protected]@gmail.com
I can prove everything.
Sueli Fernandes

Order no[protected]
We have purchased this item from Amazon India delivered on[protected].
The color and shape of the beads are not as per the order. Moreover the color of the beads got transferred to the skin ( neck ) immediately after wearing . We wanted to return but not able to choose the option of getting refund to our bank account. We had to choose the option of getting the amount to Amazon pay balance . That too we need to courier it to seller on our own after taking print out of the seller's address and bar code. Customer service was not able to help further when we called
We want the item to be picked up by Amazon and refund the amount to our account

Hi,

This is an issue that I have been facing with Amazon Hyderabad.

Delivery executives not delivering ordered within the given timeframe and then marking the address as incorrect to cover their tracks.

Has happened with two of my orders in the last two weeks and Amazon hasn’t done anything. I have been experiencing this in Hyderabad for over 8 months with multiple orders.

This inaction by Amazon results in many of deliveries being canceled or lost in transit. No action by Amazon after multiple complaints.

My name is Dhruv Mittal and i have order an earbuds ( sony WF-C500) worth
RS of 3150 only from amazon on 13-OCT and i returned this order due to missing item. And on 10-Nov Amazon initiated the amount to my bank account but I still didn't get my money back . Amazon sent this reference number (#[protected] and when i told them they are saying me to fill charge dispute against the bank but bank does not have such policy . so please kindly respond to this complaint . it's been a long time now .

Thank you sir

Delivery agent who cancelled the product without your consent.. Amazon k karn mera 20k ka nuksan huaa hai.. Amazon k intazar m hmm local market say purchase nhi kiye.. or delivery boy say mera khud baat huaa delivery boy mera ghr k address pucha or bola sir 7 bjy thk delivery mile jaega or pher cancel krdiya... O kal mera event hai ise karn say mera nuksan huaa uska bhapai kon krega... I need action for Amazon nd delivery boy..

Dear Team,

I have purchased Laptop from Amazon on 29th Oct and after few days when i started using it i found it to be faulty and raised complaint with amazon for same.

amazon has sent engineer to verify the fault and they confirmed its faulty and asked me to raise a return request.

after that i have raise 7 request for return and every time its failed have called amazon several times but they are not providing any resolution so i have now decided to reach consumer forum for the resolution .

I placed a multi item order on 22 November 2022. I am an overseas resident and here for a wedding. Before going away for the wedding, I placed the order. My elderly parents were home to receive the orders on my behalf. The wedding was on the 4th of December, 2022 and I returned home on 6 December 2022. Upon return, I opened the package delivered on 24 November 2022.
There was one item (a pair of 7KG dumbbells) missing and all the other items were delivered. I call Amazon Customer Service and spoke with a Vivek and Raj from Super Senior Escalation Desk and explained the whole situation. This item cost me Rs. 2400.00. They were the least helpful and kept on repeating one lien - "It is outside the return window and hence they cant issue a refund or send a replacement item". To this I told them, I dont need a refund, just send me the item that I had ordered. They both kept on repeating that they cant resolve this and that there will be no replacement ordered and refund issued. It is very wrong and unfair and poor customer service and experience to be dealing with such people who cant even understand the customer's situation.
I feel I have been robbed and that Amazon is running a cheating business here. It is so different from what I experience in Australia.
Can I please request that this matter be looked into and the appropriate action be taken.

This refers to Order No. [protected]. The item ( Warranty) not yet received though you are showing it delivered. FOR IMMEDIATE REDRESSAL PLEASE.

I HAVE NOT GOT THE ITEM, THOUGH BILL PAID

My registered no. - [protected]
my registered mail i.d. - [protected]@gmail.com
my pin code - 462023
my alternate mobile no. - [protected]

I did not get my refund of Noise ColourFit Pulse watch order no.[protected] the amount of this article is 2, 099 plz help me i have called amazon customer support many times they are not helping me. Please help me. Their agents are saying I have given an incorrect article to their delivery boy but their delivery boy has been checking the article before collecting it from me to see whether the article is correct or not. Please help Amazon not initiate my refund. They are saying that they have received an old and different article but i have returned the same article which is given by amazon to me. I have not done any fraud. Please help me.

I ordered a 4tb Hdd but received a 2tb Hdd in a 4tb box. I spoke to customer support & they said they'll let me know in 5 days. 5 days later telling me we decided we couldn't help it more.
please sir refund my money

Order date : 25-Oct-2022
Order #[protected]
Order total : 299.00

Refund reference number:[protected]

Refund has been initiated successfully by Amazon but, i didn't receive any money in my bank account

55000 rupees has been deducted from my account unauthorizedly. Plzz kindly help me.

I ordered a laptop from Amazon India on 21st Nov. Amazon India showed me a delivery date of 25th-29th Nov However on 23rd Nov when I tracked the product it showed delivered on some strange address. I have been calling Amazon India from 23rd of Nov until today on daily basis, They haven't provided me any resolution nor any refund

The product was under Amazon A-z Gurantee so they have the responsibility that they should delivered the product on time nor did they delivered my product .They are not providing any refund

I have been complaining Amazon India from 23rd Nov That I think the seller which is Praveen corporation is fraud they didn't do anything and I saw some feedback that was same as mine
Product delivered but on wrong Address

I have attached an Invoice of the seller
Please take strict action on both Amazon India and Praveen Corporation for not providing my refund

My name is Rajeev Kumar and i have ordered a Xiaomi Redmi Note 10s EDGE TO EDGE tempered screen glass for my redmi note 10s mobile with Order number[protected] through amazon. But amazon sent me a different product and when i asked amazon customer care to take it back then they refused and said its "third party seller" item and its "Non Returnable" product.

Then on 15 Nov 2022, i asked for refund, Amazon employee said we are going to raise an equiry against the seller and you need to wait for 72 hours, if seller does not reply then we will file A to Z claim and process your refund. Now, seller replied and said i had sent the "universal product" for your device. I replied to seller with problems which i am facing :-

(A) The size of glass is small not fittin or reaching upto edge.
(B) camera Sensor cut is not there.
(C) No black border lines are there.

The product is not matching from anywhere when it is compared with images shown in advertisement of product on Amazon.

In other words, The product i have received is totally different from the one, i have ordered. After this seller replied with words - my product is "universal".

After 72 hours i contacted Amazon through call, Now this time they said this third party seller is not resolving your issue, we are going to file A to Z claim. I said Go-Ahead. After this Amazon employee said you will receive refund confirmation email withing 2 working days.

Then i waited for two days when i didn`t got any confirmation of refund i contacted amazon customer care. This time one of there employee said, your refund is not in our hand because its a third party seller item. I said ok and asked him to transfer my call to your Leadership team. Krishna from leadership team picked my call and asked the whole matter. After checking all details he said, i am filling a enquiry against seller and make sure you dont make a reply to him or text anything and just wait for 72 hours. I aksed him, what if after 72 hours your seller didnt resolved my issue? He replied amazon will process your refund if seller does not resolve ypur issue. We will issue refund as per amazon policy (Non-Returnable: Screen guards, screen protectors and tempered glasses

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.)
I said ok.

After 72 hours on 06 Dec 2022 i again contacted amazon and they said, sorry we are unable to process your refund as seller has not provided the right resolution. I said transfer my call to Amazon leadership team, at first he said i cant. Then i asked him the reason, he said leadership team memebers are not there. I said ok, i ll hold my call and wait. He said i cant transfer but i will arrange a return call back. I replied then send me this thing in written " no body from leadership team is there to deal customers and a call back will be arranged"
He said i cant and i am not authorised to do so. I disconnected the call. Till now jo one from Amazon called me and i knew that amazon repersentative was lying otherwise there was no issue to send same thing in written.

MOST IMPORTANT :- During conversation amazon emoyees were telling me the fact that
We are raising a enquiry and
if the seller doesn't respond to our query within these 72 hours then they can file a claim or in other words after 72 hours an option of filing A to Z claim will be available at there end. But if seller replies with any answer of his choice amazon dont have option to file A to Z claim. so again amazon representative will ask you to send enquiry and wait for 72hrs and this will continue so on...

See, how clever is this seller he is making Unlogical reply every time, so that Amazon will not be able to file A to Z claim. But he is not solving my issue. He is escaping.

I know only two things :-

1) I have ordered the product through Amazon ( i dont know and why should i know, what is this third party seller, and what are the rules of refund framed by Amazon on non returnable items provided by third party seller).

I have gone through Amazon returns and refund policy on non-returnable item, Nothing has been mentioned about third party seller.

2) i have paid money to amazon not that bloody third party seller. So its amazon responsibilty to refund it if customer is cheated.

And last thing
When i have contacted this third party seller on Amazon to issue refund deny letter, (i know its not my job, but still i did it). He is silent.

I want my issue to be resolved and my refund alongwith delivery charges be issued at the earliest otherwise i will file a court case.

NECESSARY SCREENSHOTS AND PHOTOS ATTACHED.