Amazon India Complaints & Reviews

I ordered a product worth 500 from Amazon in August and the order was prepaid. Even today, i am not given a clear solution for my problem.
I feel that they are saying to me to let go Amazon from buying something from them and buy it from elsewhere, i have no option left other than to waste my time in consumer court and then only they will give my refund.

I had purchased Zee5 1 Year Premium Subscription Gift Card from Amazon in August'22. When I tried to purchase the subscription on Zee5 website and App, I did not get any option to pay through the Gift Card. I contacted Zee5 and discussed the issue with them for several days. However, they were not able to provide any solution. I approached Amazon customer care and explained the situation to the agent. The agent informed me that full refund will be processed. However when I checked my credit card details in Jan'23, I did not see any refund from Amazon for this order. I called Amazon customer care on 3rd Jan but they told me that since I am calling after 6 months they cannot process any refund!
They could not answer why the refund was delayed from Amazon or why I needed to follow up when Amazon had already confirmed to me that refund will be processed?

It has been more than a month and I have not received my refund in my Kotak Mahindra bank account even after so many calls and mails. The Amazon customer care is of no help at all. The bank needs Refund Reference Number from the company(Amazon India), but they are just giving me dates to receiving refund reference number of the product and not giving me my money.
Date of return product picked up: 20 Nov 2022
Date of refund that amazon claims to have provided is 25 Nov 2022
Amount: 1093 Rs
Order ID:[protected]
Item: CHANNEL-F Women's High Waist Ankle Length Super Comfy Blended Cotton Stretch Denim Skinny Jeans for Girls Ladies (Size 30, Navy Blue)

Today is 3rd Jan 2023 where again I spoke to them over call and they are again still telling me to wait for 3-5 business days more for them to generate refund reference number and send me which I think is still not going to come!

I request the said refund asap in my bank account.

It has been more than a month and I have not received my refund in my bank account even after so many calls and mails. The Amazon customer care is of no help at all. The bank needs Refund Reference Number from the company(Amazon India), but they are just giving me dates to receiving refund reference number of the product and not giving me my money.
Date of return product picked up: 20 Nov 2022
Date of refund that amazon claims to have provided is 25 Nov 2022
Amount: 1093 Rs
Order ID:[protected]
Item: CHANNEL-F Women's High Waist Ankle Length Super Comfy Blended Cotton Stretch Denim Skinny Jeans for Girls Ladies (Size 30, Navy Blue)

Today is 3rd Jan 2023 where again I spoke to them over call and they are again still telling me to wait for 3-5 business days more for them to generate refund reference number and send me which I think is still not going to come!

I request the said refund asap in my bank account.

Sir,
My account is associated with my mobile number [protected] with my name KRISHN CHARAN and address as 3/54, Vibhav Khand, Gomtinagar, Lucknow. pin code 226010
On 05.12.2022 and 07.12.2022 I have ordered for front load surf Excel detergent (4+2) Kg and Arnika shampoo 1liter respectively. After some offered discounts I pay Rs1005 and Rs 404.62 respectively from my ICICI bank debit card.
But unfortunately my orders were cancelled by Amazon and no refund of the paid money was provided to me even after complaining on e mail id: [protected]@amazonpay.in
My cancelled order against which I have not been given refund is as follows
1. #[protected]
2. #[protected]

Sir maine Amazon se 16 December ko order kiya tha jo maine cancel kar diya tha jiska refund mujhe ab tak nhi mila hai Amazon kah rhi hai bank se bat kro bank me jate hai to wo koi help nhi kar rhe kah rhe Amazon coustmer se bat kro... Amazon.in Order #[protected] Can't find help anywhere

I have placed the order on Dec 27 and delivery date given is Jan 1, 2023, till now my order is not delivered, it is showing status as in transit, Amazon team is not responding and not giving clear information what happened, I am assuming may be the item is lost. Also, the source and Destination of item is from Bangalore to Bangalore. Please do the needful and get my order delivered soon, in 1 day.

Order ID:[protected]

I have returned the product approximately 10 to 12 days ago for which refund was expected within 6 hours. While they are denying to refund my money by giving me false reason that I have returned the wrong product where in their delivery person has already verified it at my doorstep. Order no. is[protected] Dt[protected].

I have placed the order on Dec 27, 2022 and delivery date given is Jan 1, 2023, till now my order is not delivered, it is showing status as in transit, Amazon team is not responding and not giving clear information what happened, I am assuming may be the item is lost. Also, the source and Destination of item is from Bangalore to Bangalore. Please do the needful and get my order delivered soon, in 1 day.

Order No:[protected]

I, Sumit Rawat, had bough a wireless earbuds from amazon on 25th Dec 2022. The package was missing certain parts/accessories. Product and missing parts details below:
1. Product: Realme Buds Air 3
2. Missing Part/Accessories:
a) Charging Cable - 1 NO.
b) Earbud Tips - 3 No.

Please help in resolution of the above complaint.
Thanks,
Sumit

Samsung EVO Plus 256GB microSDXC UHS-I U3 130MB/s Full HD & 4K UHD Memory Card with Adapter (MB-MC256KA), Blue

The product has malfunctioned and return window is over. upon checking the product for authenticity i've found that the product is a fake.

Upon contacting Amazon and informing that the product i've received is a fake one amazon has refused to replace or refund.

They text abt part time work
Thn tell to ragistrater with 200ru for online task in mall app.after it shows u got 400 ru thn they say 1000 ru recharge I did also but after tht it shows need more recharge so I asked telegram menter (a96077 Akshat)who was guiding but he says do payments do I said if again task show more recharge thn so he shows only certificate of Amazon it's seems fake investment, still on telegram Amazon pro task center working nicely so why telegram n Cyber police aren't taking action it's request to Cyber cell plz do something .as well thr is another mall also which orated by surya surya 123888)name on telegram n those menter says only do payments then your frozen amount u get

Amazon pro task center on telegram, they text ppls by phone, they told recharge of, 200n after task u will get 400 thn again they says recharge 1000 even i did but again while doing online task it's shows do more recharge so I asked mall tutor on telegram but he just says do payment n complete task n thn u will get fund but my point is after recharge again if thr any more recharge so he kept quiet
Till 2800 I paid n amount frozen I need my refund n atlast cyber security should see in this Matter cause Amazon pro task center working in telegram so rather thn seeing peoples complains I request to Cyber cell plz do something

Dear Sir/Mam,

Note: I check my bank refund amount didn't receive. Bank side said amount will be reverted to merchant or if refund is processed please share the UTR and trxn number.

I ordered a laptop on amazon on the 11th nov 2022. The next day i cancelled but still i didn't receive my refund amount to my bank. Amazon gives only refund reference id and tracker id. But Bank is asking if refund is processed mean share the utr and trxn number from amazon. Amazon said the refund is processed on 26th nov 2022. But still i didn't receive my refund amount RS.56, 500. 8 times i raised complaints in amazon. Bank is asking if refund is processed mean share the utr and trxn number, i asked to amazon the same, But no response from amazon side almost 45days is done but still i didn't receive amount, amazon asking time only amazon not give a solution.

My bank - City Union Bank Account No: [protected]
ORDER #[protected]
Amazon:
Refund ref no - 1ARDa8oDohg8mynhZqsf
Processor Trace Id - [protected]

Hi Team,

I ordered a refrigerator on Amazon online website on 13th December paying the full amount via Phonepe with Order number as[protected] and Tracking Shipment as [protected] which was promised to be delivered on 17th December 2022, which is still the same- several call and emails has been exchanged but no positive response from the team and yet it is undelivered. They list products and take the money upfront as there as no option to chose pay on delivery for the said product and no response later.

The order was place in the State of Telangana, Narayanpet Dist as a gift to mother on House warming ceremony dated 18th December 2022, it's insulting in every aspect.

Hoping your prompt action.

I have ordered a mobile phone SAMSUNG (S21 FE 5g) from AMAZON on 07th december 2022, Wednesday ; which was then priced at Rs.42498. The order number was[protected]-7522. I received the courier from amazon on 10th december 2022, saturday, in the late evening (after 6 pm). When unboxed, the packet was of samsung mobile phone which was sealed from outside but the product (mobile phone) was of vivo V23 5g.
We complained in the amazon customer service through calls and mails in the midnight only with all the details and the concerned photographs of the product, bills etc.
we followed-up almost everyday on which they continuously responded as their social media team is looking into this for investigation. And after several days of follow ups, they finally refused to resolve the issue and stated that they will not respond to our mails and calls from then.
We have posted and tweeted the matter on every possible social media platform by tagging the related brands i.e. AMAZON and SAMSUNG.
This is extremely shameful of the brands of this stature to fool their customers with such high end products.
An organisation like AMAZON is investigating the fraud issue by their social media team, which is beyond the limits of my understanding.
I have not received the phone that I ordered. Instead, a phone of an entirely different manufacturer packed in samsung box was received. This means that the phone that is billed to me is currently in somebody else's hands and can be misused for various purposes.
Instead o[censored]nderstanding the gravity of the matter the same is being handled in an utmost casual way by a multinational who claims to be highly responsible to customer issues.
Kindly look into the matter and resolve it as soon as possible.

Me order a product and amazon cancel the order and auto cancel enable by fresh account my primary account is auto cancel any product order and cancel my order pls solve my problem

im not purchase any product pls help...

pls solve my problem

More than a week has passed since I cancelled my order but I have not received my refund for Rs.6, 347.00 despite cancelling my order within a few hours.
The order was:
Fat Gripz - The Simple Proven Way to Get Big Biceps & Forearms Fast Used by Many NFL Players & Special Forces Soldiers (2.25 Outer Diameter)

Order no. #[protected]
Please do the needful as soon as possible

Bought Amazon basics refrigerator in January 2022.
It stopped working on 11 th Nov, 2022. I lodged a complaint on 12th nov.
Today is 31st december, 2022.
No technician has visited till now. We are without the fridge since 49 days approximately.
I have complained to their helpline.. but to no avail .
I have run out of options. I dont know what to do ..

Rong product send