Amazon India Complaints & Reviews

This is to inform you that, i have ordered Oneplus 32" TV - 2 no's vide order no :[protected] dated 23-Sep-22 and[protected] date 27-Sep-22.

Received both Tvs at delivery location and waited for installation. Contacted Amazon several times for installation and they told that we will send in 1 week, ...when ever i called them they told the same. Till now nobody came for installation.

As per thier order, they have mentioned installation free.

This indicates their very poor service.

Request consumer forum to verify and instruct them not to repeat this type of business tricks.

I ordered cosmetic product on amazon from Kadegaon area but delivery person Mr Abhijeet Ashok Shinde refused to deliver material at home and rude behaviour on call. Expecting to take strict action against him.

My order id is[protected]. I ordered hard disk on 18/nov/2022. I received it on 21/nov/2022 and found hard disk is out of the box and defective when plug in to my pc. Hard disk is under 5 days return policy. Then i call to amazon support team and they transfer my call to amazon specialist. They ask me for proof and create a
Investigation. I upload all the proofs,. Now i got reply from team that ur item is not returnable because u have return some defective item earlier. So now ur item is not returnable. One thing i want to ask amazon what is 5 day return policy and how to relate this item to previous items.. So pls help me regarding this issue and refund my money. I m send all proofs and video with this mail.

ORDER #[protected] with 3 Products not delivered.
Amount - Rs. 577/-
Order date 9th Nov.
Above order shows Delivered on 11th Nov at my office address. I called customer care same day, I was informed that there is been some mistake wait for 24 hrs for delivery to happen.
Next day they said they will investigate & call me back after 2 days.
After not receiving any call after 5 day I call back .I called again they said they will again take investigation request.
Finally after 13 days they said product was delivered on given address.
When ask for Delivery Proof they denied giving it.

Attach is chat conversation wherein amazon ignoring the Proof of delivery request. They don't even have escalation matrix.

Resolution - I will need delivery proof or Refund the said amount. Delivery proof can guide to whom the product was delivered, Our office security does not accept any parcel.

I applied on www.careerservices.in for data entry job and the girl call me named abkita called me on 15 november and ask for 1800 rs for further process and i paid through paytm.she told me that now hr will call you for further process than rahul sharma called me and asked me to pay 5500 rs and i paid through paytm and on 21 november they ask me to pay 13500 for security amount but i paid in 3 parts so again next day they said one transaction id is needed so u have to pay once so i again paid 13500 but afterwards they said u have to pay again because paytm is not accepting now u have to send through google pay when i refused and asked my money back they said they can't do. Anything i have to pay it again to get entire amount.
Total amount:34, 500
Money sent to:nikhat khatoon
Through paytm,[protected] on this no.

Hi,
Amazon provides only Card payment option for Prime renewal. I am looking for non-card payment options. I have raised a complaint through their customer support. The support team says we can use UPI for payment. But I do not see any option other than the card. On top of that, card must be registered in their portal / app and should set for recurring payment. I do not want to store my card details in their portal. Request for a solution.

Is there any regulatory body that I can escalate to?

I purchased laptop feom amazon and i found that they sent me refurnished laptop.. I ordered new laptop for 57k and seller srnt mr refurbished laptop while i Checked with Amazon They take 3 month to take return order for laptop after returning they initiated refund but still not received penny yet..
I contacted to the customer service.. They raised complaint for provide reference number.. But last two month i am taking follow up from Amazon they are saying same ans..have to wait for 5 working days.. But not giving any proper resolution.. I tensed bcz amount is 57k..please help me how to connect with Amazon and resolve this issue... Please help

Dear Amazon Customer Service:

My name is RXXXX XXXXXXrajan. My mobile number is XXXXXX6283. My email id is [protected]@hotmail.com. I HAVE BEEN A PRIME MEMBER FOR MANY YEARS. I have a Lenovo mobile. Model# XT1902-3. My Android version is 7.1.1. No updates are available.

All other POPULAR online apps like Flipkart, Myntra etc. can be downloaded with this version except the Amazon mobile app. I have been a Prime member for many years & now I cannot download the Amazon mobile app. I WAS ABLE TO HAVE THE AMAZON MOBILE APP UNTIL TWO MONTHS BACK. I cannot use UPI to transfer funds without the mobile app. I also could not redeem my earned diamond points worth Rs.300 during the Great Indian Festival because the redemption was changed to the app version after I earned the points. I am losing out on many UPI offers because I cannot install the app. Many customers are facing this problem. If other popular apps are compatible with Android version 7.1.1, why is the Amazon Mobile app not compatible? Are customers expected to purchase a new phone just to get access to the Amazon mobile app even if their old phone is working perfectly? Why is only the Amazon app not compatible with previous Android versions when other popular shopping apps can be installed? I request you to make the app compatible with previous Android versions. Long-time prime customers like me are facing a lot of difficulties without access to the Amazon mobile app. I request you to look into this matter & rectify the issue. I request you to email me with a solution.
Thank you,

Requested authority,
I have ordered aqua sure from Amazon on[protected] that was item missing after that I have place a return request, no one is come and pick my product again but it was cancelled I raise a another again cancelled, so I have raise one more request with compliant, in that time Amazon agent aking 3 day for return incase no one come and collect means they will gave a refund but that was fake commitment, now I called to Amazon customer service again they said same story and they ask me to do self courier and worst customer service order ID[protected]

I want to return my note 11 pro which they sent a renewed (repaired piece on complaints by some other customer) piece . But they blindly reject my request .
As per my understanding customer has full right to return the product within the specified days. This is a whole case of malpractices.

I have ordered a product from amazon.in through Amazon app. Product name is Hyatt Leather Laptop Bag. They sent me laptop bag of same company but the product is different which I have not ordered. Then i made a complaint to return this product because I have received different product from Amazon. I made a complaint on 17th November & they said your complaint will be resolved on 21 november. When I called on 21 november after waiting whole day for resolve my complaint. Then i called customer service to check my complaint status. They said over the call your complaint was rejected by us & we will not collect the product, & not refund your money. I told them I have received wrong product so pls exchange this product to the correct product then they said Amazon will not collect & exchange your product. This is our wish to collect the product or not. Nobody will sue to us. So it's our wish we will not exchange your product.

Amazon Online Mall Task Platform — I have my money stuck in that. Request you to kindly refund me my amount
I have applied for the online mall platform, however they are not refunding my amount now. Kindly help
I loss my amount 50000
pls refund my amount

I have order a mobile phone Xiomi 11i
As a gift to my friend and i received the wrong item and your delivery agent is not picking up the item their words is they don't collect the wrong item plzz connect to Amazon and get the solution the pickup agent never come to collect the item again and again pickup is cancelled by the agent and after the cancellation i am connected to Amazon support they said we have created the new pickup for you this time definitely it will be picked up if not we will refunding you in advance and then collect the return and this is happening again and again since 23 days non of the agent is providing my refund doing fake promises on mail and call dropping off the call in between i request Amazon plzz refund my hard earned money dont try to fool me again again and i have received mail also for all this promise from your support team
My request is plzz check each and every call recording of you support agent and connect with your third party pickup team DELHIVERY DLV their manager are also refusing to collect the return again and they them self are rescheduling the return pickup
Below i have attached few images plz go through and plzz refund my money on priority their is an weding ceremony on 5dec in my family

If you Amazon is just try to refuse again and again and try to grab my money then please give me the last and final confirmation for all this things happening worst service by support team

as i have forwaded this mess to amazon also and not doing any thing since 25 days thus look in this matter and slove it

Hello,
I had placed one order having order id=Order #[protected] online in Amazon India for sofa set on 13.11.2022 by paying full amount via credit card Rs. 31000. But amazon did not deliver the order and refunded only Rs.13000 and Rs.18000 is still not refunded. I have contacted amazon customer care several times but they are doing fraud with customer and not registering any complaint. Also surprisingly Amazon India turns out to be biggest fraud in India because they don't provide any update about any complaint ticket number and its progress neither over email nor sms.

I have contacted amazon customer care so many times but everytime i contact customer care, their fraud customer care executive says they have registered complaint but there is no email send to me about any raised complaint. After three four days when i call them and again they say are registering complain. Thus they make fun of customer only trying to make customer fool. They are not resolving my issue. They cheated me and looted Rs. 18000.
I request you to please take action against Amazon India and help me to get my Rs.18000 refunded please. Govt of India should make strict laws against such malpractices by such International Fraud companies.

Thanking you very much.
Harcharan Singh Riyat
[protected]

[protected] this was my order I paid it for 1945 and after 1day I got my product and it was something else and I apply for return and my product was successfully pickup and after that I got msg that after few days I will get my refund but today I msg them I still don't get my refund so they replied we send you right item so we can't give you refund this is how amzone cheat there customer they take my wrong product they take my money and after that I got reply like we can't give you refund I am doing shopping from them sience many years and after this I will suggest don't shop online they don't care what you got after shipping it's customers fault if they got wrong product bcz amzone is loyal there delivery hub is loyal there delivery boys are loyal and of the day after giving money giving product customers are cheater they think like that

My parcel which was pre paid which was sent through shiprocket and delivery was through amozon courriers where the status is shown as delivered but I didn't receive the parcel the parcel cost was abt 17000 its been 3 months and more plzz take measures

[protected] ..He contact me today and you are selected for operations coordinator role in Amazon. Pay 2000 for 2 T shirts and Laptop arrival at tomorrow before that you have to sign the documents which was sent to you ...Image shown below and also his mobile number[protected]

I ordered my fitness peanut butter from Amazon but I received different item after that i registered a complaint through customer service but they can’t respond and rejected my request and blocked my account and I received a mail from Amazon that is i violations of such policies on my account.
Order number[protected]
Order name- my fitness peanut butter natural crunchy

I had ordered below product from Amazon which was supposed to be delivered on 17th November 2022.

Product Details:
Dell WM118 Wireless Mouse, 2.4 Ghz with USB Nano Receiver, Optical Tracking, 12-Months Battery Life, Ambidextrous, Pc/Mac/Laptop - Black.
Sold by: Appario Retail Private Ltd

Order Details:
Got below details after tracking my order.
Shipped with Amazon
Tracking ID:[protected]
Thursday, 17 November
3:09 PM
Item marked as rejected by you - returning to the seller.
PUNE, IN
9:30 AM
Out for delivery
PUNE, IN
4:48 AM
Package arrived at an Amazon facility
PUNE, MAHARASHTRA IN
3:16 AM
Package has left an Amazon facility
PUNE, MAHARASHTRA IN
Wednesday, 16 November
10:22 PM
Package arrived at an Amazon facility
PUNE, MAHARASHTRA IN
Carrier picked up the package.

But again, all of sudden received the message that you have CANCELLED YOUR ORDER. without even receiving a call or message I don't know how I cancelled my order. What a shame on delivery team who is lazy to execute it. without even informing what's the issue for not delivering.

Camera quality not good show in picture...mobile get hanged, after restarting it's took more time to turn on...some time flash light turned on automatically, started blinking / flickering. that time flash light touch not working..
#NOTE informed to Amazon customer care executives​ they fixed technical visit on 17/11/22. But there is no one else. Contact information is not working. I try to get those numbers no use.