Amazon India Complaints & Reviews

My 2 orders at amazon[protected] and[protected] were shipped together through amazon transport vide tracking id[protected]. They attempted delivery at my office address on 18th oct, but the office was closed due to dassera. I asked them to deliver the parcel next day, that is 19th oct, but they didn't turn-up. Then i called amazon customer care and asked them to instruct amazon transport to deliver the parcel on monday 22nd oct, however they didn't deliver. I again called amazon customer care on 23rd oct and they assured that the parcel will be delivered within 24 hrs. Again it is not delivered. I all one whole week has passed by amazon transport has not attempted second delivery and the customer care are making false promises

Hi,

I have got a godrej 2 door fridge from amazon india which turned out to be faulty as it makes noise, gets overheated & water dripping out of it. Even the technician representative from amazon had visited & found all faults to be true. But we had requested for hand to hand exchange, what they deny & they don't care for their customers, making it difficult for their customers to survive.
As we have a patient in house whose medicine has to be refrigerated, but when the fridge is faulty how can a person survive.
Please take this case on urgent matters & under medical law.
Will highly appreciate prompt action against amazon india.
Contact: [protected]
Tairthick inamdar

Hi, i ordered a product from amazon on 13th october 18 but that was cancelled i don't the reason then i again requested to amazon they placed a new ordered however still not received. The product was returned because of customer refused however delivery boy has never call me or visit my address. I asked to customer service they said we can not provide product to you. But i want my order anyhow as i have already made the payment to amazon.

Could you help me how do i get my order.

Hello,

I am using amazon since long time and was very happy with their service.
But after my this time experience with customer service/technical support while playing return request is worst at all.

Regarding my order id/tracking i'd[protected], i tried to place a return request 5-10 times due to not good quality of camera as expected, but unable to place.

I requested a call back from next option but they are not able to help.

1st interaction, the technical person was not speaking properly and told me to wait for 2 mins to call back then hang up the call. Never called back.

2nd interaction, the technical person understood the concern and told me to install blanco app for performing some tests and took my alternate number to guide me on tests. Told me to hang up the call, promised to call back in 2mins and not called back.
I performed some tests by my own through blanco app that app was not able to detect issue.

3rd interaction, again same as 2nd interaction.

4th interaction - i spoke with the executive and informed about all the interactions with previous executives. This person denied that we can not do anything and you have to visit phone company. Again told me to perform test after a wait of 5 mins and then disconnected call.

I invested my more than 1 hour in interacting with technical support and my request of return is not taken. On website it's is showing as returnable /replacable till 30 oct but the request is not even placed after many attempts.

This time it's worst service at all by amazon which was not expected.

Please support, i want to return the product.

My name is rehan qureshi.. I have placed an order on amazon on 11october 2018.
And the delievery date was 15th and 17th october for two products.. The one product is lost in transit.. I got a message of out for delivery with delivery agent number on 17th but when i call him he said, "sir abhi to me office ni gya or me apke area me delivey b ni krta m ni deliver kraunga. After that the product agai out for delivery at around 10:30 pm and i got a message of failed delivery in the early morning next day. I dont think any indian company deliver product at night after 10:30pm then, i rescheduled the delivery for next day bt the product does no deliver. I called every day to customer care bt they alway said.3 common irritating lines
1) sir kal tak apka product pakka deliver ho jaega. Humne escallation pr lga dia h
2) sir apne itna wait kia h to thoda or kr lijieye..
3) sir humne coorier walo ko mail kr dia h.
Even on executive said,"sir kal tak apka product ni deliver hota to hum ek new order generate krenge. Bt next day they said sir apka new order ni ho skta hum apko refung kr skte h..
Its 8th or 9th over now, they are not giving me any solution everytime they fooled me they never called me for delievery instead i called them. Bt they update fake status.. I called them more then 10 times..
I dont want money back i want my product as i have wasted so many days and my valuable time..
I bougth them sale sale.. I have all the proof of call recording and screen shots.
Please take tactions against them.
Reg email:[protected]@gmail.com
Reg mobiile:[protected]

I have ordered hp 14q cs0006tu on 9/10/18 and delivered on 10/10/18 with different cheap model, i have contacted customer service and requested for product replacement on same day, also provided all the required details with product pics. They asked me to wait for 15 days for replacement as they need time to investigate it. Today on 23/10/18 i have contacted them to enquire status, they are telling that they have contacted me to enquire but not reached and need to wait 3 more days to resolve this, i'm sure nobody has contacted me, i have already paid full amount for the product then why i should have to wait to get my product. And customer service is terrible. I'm planning to file complaint against amazon now.

Hi,
This is regarding Order ORDER #[protected] from Amazon.in for product LG 23.8 inch Borderless LED Monitor - 24MP88HV for which the invoice / bill I have received does not have product serial number on it. Also warranty card is not filled-up with any info ( Blank). As without product serial number being specified on bill / invoice service centre is not going to entertain warranty claim I had contacted Amazon customer...

Hey,
My name is Amal Dev A S .I have ordered a laptop from amazon on 10th October 2018.But the seller has cancelled the order on 11th October 2018.The thing is that amazon people sending mail as that i have cancelled the order.I didn't do it.They just publishing some offers when after we have payed the order they have canceling it.And holding our money for lot of days and didnt return the money.Till now the amount was not credited to my account.Its all about 59, 990 rupees.When I contact the amazon customer care they are laughing when i tells the problem.I completely fed up with this.Amazon is 100% cheating customer.I would stop my all the future shopping with amazon.And i refer this same to my neighbours, friends and relatives.
Ordered Amount: 59, 990.00
Amazon Order Number:[protected]
Refund Reference No :[protected]
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Meine oct 11th, 2018 ko sale me one plus 6 (Price 40, 000) mobile purchase kiya amazon india se, amazon sale me offer tha, agar aap sale me mobile purchase karte ho, to aapko 'free replacement screen protections plan' for one year. Ke liye provide kiya jayega. Yeh plan auto active hona tha, delivery ke baad but avi tak ni hua. Mein pareshan ho gaya complaint kar kar ke amazon reply ni de raha.

Per amazon app and amazon.in website order tracking shows that the order for the above product number is delivered to customer address, but the same has not been delivered and upon asking the customer support team, they have responded to me rudely and have asked me to update kyc details for inquiry, as if the customer is committing a fraud. Have updated the same on amazon.in website.

Order was placed on: 11 october 2018, upon raising concern over prepaid order i was asked to wait till 23rd oct 2018 and now they have again asked me to wait till 30th oct 2018.

Please get us a refund of 3498.30 back to me.

I have ordered a product (Samsung galaxy tab a) on 12 oct 2018 in the offer price of 9499 rs. And paid by my credit card.
After order shipped and on the way. The order got cancelled by amazon saying that there was pricing error of that product.
Now the price for that tab is double.
I contacted amazon regarding the issue and mr. Zain from customer service said that we can not help you in this.
I just want my tab on the same price that i ordered.

Order no[protected] was ordered on 12th october and due for delivery on 22 october, no intimation what so ever and when i check the order status it says failed delivery and i have been delivered to same address previously. Confirmed with customer care yesterday they said 24 hrs will be delivered now they say resolution is cancel the order.
When amazon cant deliver why take payment in advance and keep us waiting and don't deliver the product and a customer service staff who does not know what he is speaking and more worried to give a resolution for which he is bombarded for no fault.
When one order is delivered why cant the other be and i dint even get a call from courier partner

Returned a purchased article on[protected] &Rs395/- to be refunded by[protected], still now no money refunded . payment made on[protected] & ID[protected] .On line Rs417/- has been paid from myaccount & Rs18/- paid from my pay balance, finally, Rs 395/- to be refunded after deduction delivery charge.please enquire the matter & take proper and adequate steps to solve the problem

I am using hdfc visa debit card but while on buying on hdfc debit card emi its says you are not eligible kindly check how can i make the payment in my hdfc visa debit card and how can i buy the product my contacts number is [protected] and amazon user id is [protected]@gmail.com..
Kindly check and call back by mrng between 9am to 6pm or write a email to me above mentioned

Thanks and regards

My order number[protected]), date 10 october 2018, payment method - debit card

In this order i have received only one shirt (Alcott) on 13/10/2018 and the rest have not been received by me which was
1. Two red tape formal shoes
2. Two john players trousers
But it was showing the product has been delivered on 16/10/2018 and i have given the contact number for delivery was (+919696*20), even no one contacted me on the day for this delivery and the delivery pin was with me on my mail and i was in college that day.

I have placed a complaint regarding this to customer care on 16/10/2018 and on mail 17/10/2018 they was said to wait till 19/10/2018 the product will delivered to me. I waited but it was not delivered so i made a complaint on 20/10/2018 they said the matter has been send to investigation team and i have to wait till 29/10/2018 to 30/10/2018. But today 22/10/2018 i have got the mail that investigation has been done and product has been delivered to me and further they will not assist and provide me any help. They will not provide me any refund/replacement.

I think there has been some mistake by the delivery man as he/she updated wrong or have done some mischief and i'am suffering due to this as amazon was not helping me. When i'am contacting them they are disconnecting me saying that after investigation they will not further help me.

I don't know to whom the product was delivered. Even they are not sending me the person who has delivered the product so that i can ask him/her to whom he/she has delivered the product and they are not providing me any proof of delivery of the product. Further they are not helping me any how they are disconnecting me on call and on mail they repeating they will not assist me anymore.

Atleast help me in providing me every details because someone has taken the advantage of prepaid order. Please help me it is a matter of my reputation as well money. Even i don't know who has done this mischief.
There is no security for prepaid order.

Shopped during great indian festival, shoping value was more than 3000 and had an offer of cash back i guess it was 15%. No cash back received. Had chat with different executive for help, every body provided time period and promised it will be done, still i have not received any cash back.

Hi, I have ordered a mobile phone from Amazon.in and they delivered a just broken screen guard in it.
My order id is :[protected]

Date of delivery: 15/10/2018

They delivered something else and cheated me. After followups with customer care and courier services also, no proper response.

The courier team visited and checked, told me product will be delivered or refunded in 3 days, but no response.

I want to get refund of my product.

Amazon isn't standing true to its name and brand, Delivery guys are making the things [censored]er, they don't even contact me and update that I was contacted and I didn't reply.
This happened twice, also the 3 customer care executive I had a word with didn't help me either to fast track the delivery process, instead cancelled and rescheduled the delivery which furthermore took 3 days to deliver and I don't have my product handy yet.
Improve consumer satisfaction or else you will see the downfall soon because of your subordinates.

Sir/ madam,
I ordered a product on 12 october from amazon and i was supposed to get it by today ie 22nd october. I got the forewarded mesage that it will be delivered by today. I waited for the product till 6:00 pm. But still the product had not reached my hand and to my horror i got the message that it was delivered successfully.
My product id is
[protected]
Please help me resolve my issue at earliest
I would be grateful. Thank you.

Whne we purchase any product from amazon. Their delivery boys are not much co operative. They didnt take efforts to deliver product at given address. If we provide proper address, why they contact us and asking to come any landmark?

And even we are not available to recieve on their time. We should get it next day confirmly. But we didnt get.

So what can we do? The distributors and delivery boys are abase of amazon.