Amazon India Complaints & Reviews

Ordered the product 1tb surveillance hard-disk in Great Indian festival offer on 10th Oct 2018, and paid for the product online(prepaid order), got the delivery of product on 22nd October 2018 after 12 days of order. and got the delivery in worst packing, which was torn.
I am underlining the product i.e hard-disk which is a fragile thing. And while purchasing the product it was a replaceable product. Original box of hdd were missing and due to worst packing i.e hard disk like things should be packed with safety, but delivered in the bare polythene without any safety aspect.

Order Details
Ordered on 10 October 2018
Order#[protected]

When called to amazon the first few day they denies for the replacement as they were stating the product were not available with the same seller who sold it. so wait some day, if it will available we will create a replacement. Then on 30th oct 2018 they agreed for the replacement and they assured me for the rest. But after call disconnection i got the message like they have initiated the return which gives me the refund when product reach their warehouse.
Here amazon cheated me, as they are stating on call that the replacement were initiated by them and assured me for the rest by providing the such detail like the replacement product will be delivered to you once they pickup the product. But after call disconnection they did the different, i.e return instead of replacement. and then when connected regarding the same issue they denies there previous statement which were told by previous agent/customer care executive.
I want the replacement as i got the product on cheaper price on the sale on great indian festival sale,

the procedure, which is not chooses by me, forcefully initiated by Amazon executive by giving the blind/wrong information.
(in whole which they did wasted 20days as of now and counting) as per the timeline ordered on 10oct, got on 12the oct, return initiated 30th oct, + 15 day approx to reach the product to warehouse(if pickuped). then inspection and initiate refund and then credit refund 6 to 8 working day in term of paid via debit/credit card. in whole wastage of 45-50 days and what will got nothing, the amount which paid + Harassment +wasting time,

as i want the product which i ordered which may give some satisfaction at least got the product in good condition after such hazel.
Feels fully cheated by amazon..

I had ordered black & decker kr554re 550-watt 13mm variable speed reversible hammer drill machine order #[protected] placed on 25th october 2018 been a prime member i was supposed to receive it on 27 october 2018. However till 30 october 2018. I have not been given this product. After chasing the customer service department calling them 18 times in last 24 hrs they tell me that your package has gone back to the seller. I spoke to mira a senior manager with the escalation team today morning. Who apologized but said they will deliver by today. However it was a fake promise made. Since i didn't receive product. They last executive i spoke to mr. Pankaj said that i will have to reorder the product as it was pod he cannot arrange replacement. He said if i had paid amazon there is a provision to refund.

So i asked him to refund my prime subscription amount as they have not delivered the product and already charged me. To which he declined and suggested he cannot do.

Order #[protected]
I made the purchase of "dell vostro [protected][protected] cell original battery" with amazon on 18 october 2018 order. It is totally false advertisement it is not the original dell batteries as mentioned, as the battery is giving me bad time because it is not charging properly while connected to adapter, it will take take charge for a while and again it will stop plus the charge will not remain long as expected or supposed to be, i thought it is my laptop's problem so i did all the trouble shooting uninstalling drivers and all the problem was not resolved. I contacted amazon chat no help they inform that only replacement possible i am socked!!! How come you can't take your own product and give my money back? (I do not want so called original product, i will go to dell center and replace the battery i do not want my laptop to go away with your fake battery, please) i was never told that no return and refund on this product no where on the site it is mentioned, i believe amazon and make a purchase, it is amazon fulfilled product, i would have understood if it the seller's product. What don't you take your own product and give my money back...
Please please.. I am told that i can make replacement till november 3...
I don"t want replacement please take your product and give my money back...

[protected]
I have made full payment for this item, i got a message from blue dart that they will be charging me. Why my card details given to blue datmrt without my permission and how can they charge me for item already paid
The vendor is not responding
Your sbi card will be attempted thru blue dart vide ref no ev[protected]on or after 30-oct-18. Status can be tracked thru www.bluedart.com.

I had ordered 40 years chapterwise question bank of iitjee maths and chemistry from amzon on 4th october and when the order was to be placed it showed 12th october but after placing the order the date shifted to 22nd november. But even after 28th october i didnot get my product. The package reached a wrong courier hub on 13th and it has been there since. When i contacted amazon the cs person always told me to wait for the product. On
28th i contacted the courier hub and they told me that my order was never shipped they just put my tracking number on someone else's order. Very irresponsisive by amazon. Wasted my valuable time as my exams are in january. I am sharing the order id and tracking no.
Order #[protected]
Tracking id[protected]

Yesterday night i was even blocked from contacting the customer services. Below i have attached few picture of my order and blocking from customer service.

From now onward i will never believe on products those are selling by amazon as their customer care and technical support is not having capability and transparency to fix any issue.
My suggestion is please do not say /write on your products that you will provide technical support as you have not any technical team also there is no coordination between them.

Since long i was a regular customer of amazon but when i interacted with customer care /technical support team of amazon and suffered with purely non-technical person those are just making fool their trusted regular customer. I am sure the day is not too far when people will stop buying product from amazon.in due to their terrible ccs/ts.

Even after providing physical report which has prepared by visitor engineer they promised to call me back after 24 hours but that was also a fake one. I didn’t receive any call back from amazon.

Finally i quit and lost my trust from amazon.

Hi amazon,

I feel very bad about my recent purchase on "great indian festival". I have ordered lenovo k8 note mobile and paid the bill through my credit card. The seller shipped the product. But i didn't received the product. It was not reached me, so that i have canceled my product. There is no update from amazon after that. I only contacting amazon customer care daily. There is no response from amazon. They simply said only you will get your amount. There is no proper service for this kind of issues. There is no senior techs contact regarding this issue. Even there is no mail or sms from amazon. Very poor service. I will inform my friends to refuse the amazon account and don't buy the products from amazon here after. After i paid my credit card bill, the amazon start the refund process, that is also after i contact with customer care and talk little hot.

And this is not a first time with same issue. This is second time i am facing the same issue. Attaching screen shot for reference. The over all process took around 20 days of time. I spend most of the time for this.

I have purchase mi a2 (Black, 4gb ram, 64gb storage) mobile on dated[protected] from amazon. It is faulty and getting restart automatically. Amazon technical support (Attached report copy) also accepted and they haven't resolve my mobile problem. So i ask as per policy of 10 days replacement but they are not doing replacement of mobile due to reason of stock.

Amazon, i am writing this complaint about my order#[protected] ordered on 26 october 2018. When i received this order, i found the defect on this product with blue dot on screen, with an immediate action, i called amazon cc and he told me that there is no technician can be sent to my address, so asked me to wait for 24 hours. Since i didn't get any response, after 24 hours, when i called again to cc, they asked me to modify the address first then asked me to delete all address and enter the new one. After a long hold, they came back that they cannot put my replacement because the actual address is deactivated and the only option that was given to me is to just get the refund. Now, since i ordered this product with an exchange of my old phone, i end up with no phone with me that i can use, along, now when i got the refund the exchange amount is transferred to the gift card which is pathetic.

Now, i don't even have the choice but to buy something unnecessary stuff from # amazon. But one thing i still want to complain that i don't know your system but customer care know it very well, with all cc guidance that i followed up, i end up with my money and no phone in my hand. Tell me who is responsible for it?

Iam laxmi rao iam deeply unsatisfied by the way amazon has handled my issue i had ordered a product from amazon a phone and the payment was made but today when i checked on the order page it shows that my order has been returned to the seller when contacted customer service they say my account was put on hold neither i received an sms or a mail regarding the matter why my account was put on hold and why my product is being returned kindly explain the issue my order i'd is[protected] please notify me

I ordered kids study table with chair on 14th oct. Order number :[protected]. I got the item on 21st oct, but since i noticed that the item was very old and damaged i called up the customer care and requested for refund. I got the update that they will pick up the faulty part on the very next day, but the pick up was not done. I called again on 23rd and 25th, both times i got the same update that the faulty item will be collected on the next day. I called them again on 27th and asked for the reason for not refunding the money. This time the customer care executive today me that they want a photograph of the faulty part and then only they can initiate the refund. This was not told me on the first 3 occasions and they had promised every time that the part will be collected on the very next day. Since i was not happy with the response, i told the customer care executive that i want to escalate it to higher level, but she refused to give the phone to her manager or senior executive. She requested to provide the photographs of the faulty item and promised that the faulty item will be collected in the next 24 hours without fail and once they receive the faulty item, the refund will be processed without any further delay.

Since i properly packed the furniture, it was difficult for me to open it again. However i took the snapshot of the damaged item and sent it to the provided email id immediately after the call.

Till now the part was not collected and the only response i got as of now are 3 text messages that the part will be collected today.

I am fed up with the amazon service and also the unprofessional attitude of the customer care team. I just want to know when you are going to refund the money. If amazon is not interested to collect the faulty item, at least you have to refund the money to the customer. I need a proper update on it otherwise i will approach the consumer court and will take legal actions against amazon.

My registered email id : [protected]@gmail.com

My name is rehan qureshi. I have placed an order on 11th october2018,. And on 17th october they deliver me the product. Which was duplicate product so i made a replacement request and it replaced on 18th october but the product was same so i requested for return. The return pickup was on 18th but the pickup agent neither called nor recieved my call. Next day i rescheduled but no one come to pick. So every time i call amazon executive said that "sir humne apka product escallation par lga diya he kal tak pakka pick up ho jaega", it reschedule on 18, 19, 20, 21, 22 but no one picked up.. So i talked to senior exceutive then he said "sir aapka product kal tak pickup ni hota to hume self send kar skte h jo address bill par h through any courrier service and mail the slip given by courrier service then we will initiate a refund for product as well as courier charges. So self send on 24th october and also mail the slip. But when i called the customer executive he said,"we can initiatate refund only after the product reach to fullfillment centre". Its 29th october fedex executive told me that" sir jisko apne product sent kia he wo product accept ni kr rha bol raha h ki peak hours (Sale season) me hum product ni lete apka product hold pr he or diwali ke baad hi ho paega". He give me his contact number and said sir talk to amazon so thai i can deliver your product. But when i called amazon executive said that we cannot talk to thir parties. He further said" jab apka product fedex se return hokar a jae to hum fr se return generate kr denge.
Amazon is making me fool everytime i call them. Not providing the solution its more then 12 days.
I am preparing for govt exam time is very important for me.. Please sir help and advice me the procedure to go to consumer court.. I have all the proofs as well as call recordings.
Reg email: [protected]@gmail.com
Reg mob : [protected]
Order id :[protected]

I have ordered one item in amazone site actually my order date on22 nd oct, then also it will be delivered nov2nd. Today 28th i got one email about that order has been returned to seller due to packing damaged. I think its the drama from distributor side beacuse its heavy duty material of royal enfield. I am totally trapped this order was already paid the amound. Till yesterday i have wait for that order. Totaly waste of my time, i believed amazone but its totally now un satisfield. I had order this item rs.624 then now i didn't get the offer now its price is 1118 rs. Totally i am dislike and unsatisfield.
First of all you will maintain customer satisfication... Otherwise your mark is zero.
I will put on one case file to consumer court aginst this amazone site.
My order id is[protected]

I had ordered a product on 25th October 2018. Order number[protected] to my home in Bilaspur, Chhattisgarh. The phone number registered to the account cannot receive calls, however messages are received. I got the message "Arriving by 9pm: Your package with AURION 20 kg Vinyl Plates.. is on road with our AmzAgent([protected]) & will be delivered by 9pm. http://amzn.in/d/7anLkm9" on 28th October at 8:00 am. Since I know that the delivery guy cannot call me, I called him at 13:00 with my other number and told him to call on my new number. He said he will be there in 5 minutes. I called him again, then he said it will take him more than 2 hours. I waited for him. I then called him after 4 hours. And he did not receive my calls. At nearly 18:30 his phone was out of coverage area. I then tried at 19:00 and again at 20:00. I guessed he would have been busy. And then at 20:37 this message comes. "We could not deliver AURION 20 kg Vinyl Plates for Home Gym as we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/d/eVyJp8p". Now, when I explicitly told him to call on my other number, why couldn't he contact me. I thought I will do whatever is told on the text and try the next day. So, today, 29th October, I called him again at nearly 12:30. Told him, he recognised me and told me that the given number was invalid and I reminded him of the conversation we had yesterday. He said he will be delivering the product within 2 to 3 hours. After 4 hours I called him again. Now he started ignoring my calls. I messaged him with my number and name and address. He still didn't come. And then again at nearly 18:00 his phone was out of coverage area. I tracked my order and it says "Returning to seller". Now what exactly can I do? And even if he could not contact me on my number, he could have easily delivered at my house as I was there the whole time. Who is responsible for the lost time and energy?

I purchased amazon tv firestick and it was supposed to be delivered on 25th october 2018, but it was not delivered on that day, next day i received call from the delivery agent i picked up call but he disconnected and instantly i received message that delivery was attempted, i contacted customer care next day and they promised that it will be delivered by day end it was not delivered and same thing happened next day also and next day also and i have not received product yet, i asked the customer care executive if compensation will be provided for the hassles he did not respond so i got frustrated and i lodged this complaint.i need compensation for the harassment caused along with the product.

I feel Amazon has become another website to cheat it's customers. I needed the product for some special occassion and hence ordered as the delivery time was shown much before that occasion. However the product was shipped much later than that occasion. Since the product is non returnable, I called customer care to cancel the said product even before shipment. I was told to call for cancellation once the product gets shipped. As soon as I receive the shipped status in order details I called again to cancel the order. I was assured by the customer care executive that the product will not get delivered and in case I receive the delivery than reject the acceptance. Inspite of several calls to Amazon I got the product at my place. I rejected the delivery but delivery boy told that he has already marked product as delivered and hence cannot take it back. It means before handing the product to me he marked it delivered. I again called the customer service and told the whole scenario. I was told that now Amazon cannot do anything hence you have to keep the product. I requested them that since the cost is high and due to Daly
in delivery I have already purchased it from outside but they are not ready to listen and said you do whatever you can, we cannot cancel the order. This is ridiculous on part of such renowned website and I feel they also started cheating customers. I felt very bad since I was under impression that Amazon is an MNC and has high standards of customer service but I was wrong.

Sir mai ne product returnkya tha send nhi hua hai ajaykumar, did 'MMEW SBH-503 Rechargeable Bluetooth Wireless Stereo Headphone with' meet your expectations? Review it on Amazon

Your Amazon.in Order #[protected]
Inbox
x

Amazon.in
Tue, Oct 9, 6:46 PM
to me

Hello Ajay,

It's Tejasvee from Amazon, i hope you are doing well.

I understand you want us to help you with the courier slip you have sended.

I'd be glad to help you but I haven't been able to find an account and order details associated to the e-mail address you've written from.

In the interest of securing your Amazon.in account, we only provide information or can make account and order changes when we confirm that the request is from the e-mail address associated with the account.

Alternatively, you can visit our help section by clicking on the following link. You will find answers to most of your questions there:

https://www.amazon.in/gp/help/customer/display.html?nodeId=[protected]

In case you still need our help, please visit the contact page below and give us a call or chat in and we’ll be more than happy to help:

https://www.amazon.in/gp/help/customer/contact-us/ref=cs_em_cu

Thanks for your cooperation.

Warmest regards,

Amazon.in
Your feedback is helping us build Earth's Most Customer-Centric Company.

---- Original Message: ----

I ordered a wonder chef blender from Amazon and want it urgently so I paid for same day(next day) delivery. But even after 3 days I do not received my product. even I call your representative but they do not ready to deliver on specified time (7PM to 9 PM).
So just I want you to deliver my product and refund my money. I also want to stop Amazon's this paid delivery service as they do not deliver on time and just loot the money of customers.
My orderId was:[protected]

I am suffering an delivery issue from amazon which seems to be a common problem for all amazon customer after reading reviews from different social media platforms and now i found myself a victim of the same.

I have placed an order of philips multimedia speaker with order no[protected]) from my account registered with mobile no. ([protected]) which i received on the requested date for which i am thankful to amazon team but the product was damaged so it is fault of the supplier not the amazon keeping this mind i placed a replacement of the product the same day i received the order and request the amazon customer care to deliver my order on saturday i.e. 27-oct-18 as no one is available to receive the order on weekdays even my neighbour.
Despite requesting the rescheduling i receiced a message on monday i.e. 23-oct-18 that my package is out for delivery so i contacted amazon customer care to re-schedule my order again to 27-oct-18.

Here begin my journey to call amazon customer care and delivery person every single day for rescheduling the order as for every single day in the morning i received message from amazon the order is out for delivery inspite of my repeated requested of rescheduling the order to 27-oct-18 and today when the day arrived for delivery the order status shows me the package is held and can not be delivered because of amazon failure attemp to deliver the package on dates for which i never requested and also tell them to not deliver on weekdays as no one will be available to receive.

If we look at the above scenario when a delivery person comes each day when the package was not expected it incurrs a lot of cost to amazon which can be used to raise the compensation of amazon employee or to increase the standard of customer service.

Today i again call customer care and talk with manisha claims to be a senior executive from amazon and she assure me of delivery by today which i see as not possible cause the order status is same as it was before that it can not be delivered and suffering a lot of mental stress of daily calling the customer care for rescheduling and delivery boy to not come to my home as he will be wandered for no reason.

I request you all to provide me feasible soluntion to the issue.

Hi! I ordered a mobile handset of Nokia 6.1 3 days back and it was supposed to deliver today as mentioned in the instruction of delivery status. When delivery boy came and I was asked about my product, He asked me about the OTP confirmation which I really did not know because it was not my first order which I ordered from Amazon and I told him that I don't have any OTP with me as I did not get any on my number. I do have the order number and the payment details that I already paid through online (Advanced). He said i am going to give you this order unless you did not show me the OTP. I again said that I dose not have any OTP with me and I have the one which I have got when I was doing the payment for this order. He again denied to deliver the product and ran away. I also called to the Amazon customer care and told them all the story and they said that we really don't need any OTP for delivering the order and they said you will get your order after October 30th, 2018 which I still don't understand what is the delivering procedure that they are using. It is a very big disappointment as I have already paid for the product online and now they are confused about their delivering procedures. It makes me headache and big sorry for the Organisation which promises to deliver products on time and after providing them in advance payment they are making customers fools. Please, do something about your delivering procedure other wise you lose big numbers of customers.