Amazon India Complaints & Reviews

I brought a backpack quechua forclaz 30 air new backpack (Black) through online from amazon, india @ rs 3, 597/- on 8th april 2015 and made the payment online but for some reasons i cancelled the ordered, but the official from the company asked me to not accept the parcel when it arrives. For the next few days i was out of station so when the delivery guy came he forcefully gave my mother the parcel. So i again contacted the customer service who asked me to return the parcel which i did on 18/8/2015. I have uploaded the copies of the courier as well as the document which signifies that the parcel have been received from the other end. Since then i have been communicating with amazon regarding my refund but today its 2018. I have not got my refund yet!

If i would have kept this amount in bank then it would have accumulated to rs.30, 000 /-.

I have the copy if the order but as it is in pdf file it can't be updated.

Dear sir.
I order htc mobile. Order number is[protected] dated 25th october 2018. I am used 2 days very worst the software also old verson and the battery backup is really disappointing very worst mobile fast charging also not inclued so refund or replacement another company mobile e. G samsung or xiaomi.. Til now anything am not purchased via amazon.

Please solve my problem at the earliest...

Hello,

Refund for amazon.in order :[protected]

My account no[protected]
Mobile no-[protected]

My refund of rs.8999.00 has been processed successfully on[protected]. But amount is not reflect in my account.

The authorization code (Refund reference number) for the transaction is[protected].

This amount is not reflected yet please check kindly.

I had ordered a product from amazon on 27 september 2018. Expected delivery date was 4th october. They didnt deliver it and changed the delivery date to 15 october without my consent. Again they failed to fulfill the promise and changed
The delivery date to october28-nov 6. Since the day i ordered i have been seeing the status as preparing for despatch. Now its more than a month. I paid the money using my credity card. Now they are not delivering the product and not even allowing me to cancel the product

Order #[protected]

@amazonIN
I ordered of Washing machine as order No.[protected] on 27th. The wrong shipping address has been picked by APP, I'm calling to customer care for address update or cancel the order since last 2 days but still neither cancelled nor even updated to me. The order is being shipped on wrong address. Requested like anything to them but they are not concerned as I have already made payment. Inspite of calling/ emailing them, they are not responding and not initiating my refund. even they don't care prime customer. Feeling harassed by Amazon.

Please do the needful as soon possible.

Regards

Jugal Kishor Garhwal
Mob.- [protected]

Order #[protected]. I booked it on 11/09/2018 paid win advance. Recieved it on 20/09/2018. Got it installed on first week of oct 2018. One channel is not working from the begining. Contacted amazon on 27/10/2018 thinking the product has some warranty but got a reply return window closed!! I paid rs 3739/- if i have to return now they will pay back 1614/- balance is shipping and import duty deposit. They are not ready to repair and return the product!! This is absolute cheating. Some chinese crap they sell online saying its imported from usa!! And the buyer is cheated and no where to go. Product is faulty since day one. Whattype of business is this??!! Govt should look into this seriously. This is "amazon chor bazar" sell and shut the door. God knows how many millions are effected and cheated by this company.

[protected]

Two items from this order were returned and picked up by the amazon boy.
But i dint get any refund
On contacting amazon theey are not ready to help. When i said i will complain on consumer forum they said you can go anywhere. They will block my account if anything is complained against them
This is a worst company
I demand my refund and compensation

We paid rupees Rs 27, 999/- Online to Amazon on line for the purchase of
ONEPLUS-6 64 GB mobile with order number[protected] on 09/10/2018.
WE were delivered one package – ( Photo Shown Here in – PHOTO 1. ) on 11 october 2018 at 05:07 P.M.

The package had the details as invoice number-DEL4-153 & INVOICE Details - HR-DEL[protected] dated 9/10/2018 FROM AMAZON.IN
The product was shown as shipped by E-Mobiles (seller on Amazon.in) with adderess Kh no-18/21, 19/25, 34/5, 6, 7/1 min, 14/2/2 min, 15/1 min, 27, 35/1, 7, 8 9/1, 10/1, 10/2, 11 min, 12, 13, 14 village- Jamalpur, Gurgaon, Haryana-122503.
The Package as received was in duly sealed condition.
We opened the package & on opening we were surprised that inside contents were not of ONE PLUS 6 Phone but some brand “ itel smart selfie - it 5231“ .
WE GOT SHOCKED and could sense some fraud done to us in the case. WE had PAID RS 27999.00 for of oneplus 6 / 64 GB mobile and against some un known brand product costing approx.. Rs. 1500. Approx.. to our judgement
We immediately complained on amazon customer care service also we mailed the all details on the mail id of the amazon on 11/10/2018 at 06:36 P.M.

In reply they reverted in mail “” From: Amazon.in [protected]@amazon.in
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
As mentioned in the earlier conversation, we've fully investigated and received an update from our internal teams stating that the Order #[protected] was delivered intact. With that said, I regret to inform you that we are unable to process a replacement/refund for your order.
Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Uday V
Executive Customer / Relations / Amazon.in

After getting this email, we called in amazon and spoke to customer care executive, they replied us we have checked your order from our end and inquired and monitored that there is no fault or any wrong product delivered from our side and they hung the call.
Again We mailed them on 23.10.2018 at 3.49 . P.M. as follow..
After our above mail, we got some calls from your complaint redressal persons who said they are following up and will revert within next 3-4 days .
Today they inform that they have found no fault and right goods have been delivered. And that CASEIS IS BEING CLOSED from them and they cannot and will not do any thing further on the subject.
IT is most HAZAEDEOUS to see how the issue is resolved and closed at your end.
NO one from your end visited to ascertain the facts on the case . We are still carrying the contents and packing in original .
Of course PACKING was opened up as without opening we could never see the contents.
THE PHOTOES of PACKAGE & CONTENTS are placed at end of this mail and may be seen.
Kindly get the issue examined by deputing some representative .
WE PLACE BELOW the CONTENTS OF REPLY from ONE SH. UDAY….from AMAZON
INVOICE NO DEL4 – 153 Dated 09 10 2018
If the issue is not resolved within 5 Days we will start our proceedings in the CONSUMER COURT/FORUM & TV INTERVIEW
WE TAKE THIS CASE AS a CLEAR CASE OF FRAUD and will give WIDE PUBLICITY in the PRESS – UNDER HEADING
FRAUD in AMAZON DESPATCHES..
CONSUMERS BE CARE FULL
One of our close relative got 3 SOAP CAKES in place of MOBILE and issue was brought to your notice and issue was resolved “ On reference to [protected]@amazon.com “ .
Regards R K Dhawan /[protected] /Managing Director / Green Dot Electric Limited
[protected]@hotmail.com
They replied us through following e-mail at 24.10.2018 at 7:49 P.M. as follows
Message From Executive Customer Relations
Hello,
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
I'm responding to a recent request concerning your account. To protect your privacy and account security, we only send account information to the e-mail address associated with the customer's account. That's why I'm sending my reply to this email address, ([protected]@hotmail.com), instead of the address the request was sent from.
I understand your concern regarding the delivery of Order #[protected]. As per the update received from our Fulfillment Center and Transportation team, the order was complete when it left our Fulfillment Center and was delivered intact. With that said, I regret to inform you that we are
unable to process a replacement/refund for your order. I realize that you are upset but we are unable to offer any additional insight or action on this matter.

Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Uday V
Executive Customer Relations
Amazon.in

Hello,
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
I'm responding to a recent request concerning your account. To protect your privacy and account security, we only send account information to the e-mail address associated with the customer's account. That's why I'm sending my reply to this email address, ([protected]@hotmail.com), instead of the address the request was sent from.
I understand your concern regarding the delivery of Order #[protected]. As per the update received from our Fulfillment Center and Transportation team, the order was complete when it left our Fulfillment Center and was delivered intact. With that said, I regret to inform you that we are
unable to process a replacement/refund for your order. I realize that you are upset but we are unable to offer any additional insight or action on this matter.

Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Uday V
Executive Customer Relations
Amazon.in

Sir
It APPEARS YOU had A FLIMSY & stupendous APPROACH IN INVESTIGATION TO PROTECT SOME BODY CLOSE TO IN YOUR shipping & courier GROUP.
No BODY HAS VISITED US TO SEE THE CONDITION OF THE packet OR contents. Depute some one to us to physically examine the contents and trace the culprit in the track.
In the process – you may find some crack in your system to solve similar other cases.
Kindly LOOK into the issue more pragmatically.

After on LINE TRANSFER OF MONEY – what protection uis available to a customer if you donot even investigate properly. You must INVESIGATE in REVERSE CHANNEL from our end to your start if you are really interested to investigate this case.

WAITING YOU FINAL OUTCOME….

[protected]@hotmail.com
REGARDS
R K DHAWAN

I have purchased an apple iphone 6 on 10 oct in which charger and earphones were missing and then i called amazon and they provided me replacement but the replaced phone is having lots of scratches on it and now they are giving refund instead of replacement and saying u have to place a fresh order but the concern is that i have purchased this phone during the sale and i got this phone at discount so now who will bear the extra cost if ipurchase this phone now.
So either provide fresh replacement or bear the extra cost.

Regards
Prince
[protected]

I hv been online consumer of amazon product since long but these days, i'm really facing problem with

— false assurance by customer care

— misbehavior by delivery boy

If you go back to history of order # [#][protected], (Order placed on 13th oct but not yet delivered) continuously, i'm in touch of customer care to follow up these product. Apart of that i made a complain for delivery boy but still no action has been taken, it was assured that issue will be solved within 24 hours but even after 9 days, no reply has been received..!!!

Thereafter, i am pointing out behavioral action of

1) customer care, who do not takes any initiative to customer complain but always act in "parrot fashion"

2) transport/ courier service, who works as they want but no co-ordination with customer care/ customer.

3) delivery boy :- obviously not all, but yes let me mention mobile # two delivery boys (Here who really misbehaved with customer, — courier boy with contact # [protected], (He misbehaved with my mom & did not delivered good after punching delivery. On 19th oct

2) courier boy with contact # [protected], (He did not even reached to deliver place saying false statement & abusive language that phone was not reachable since last 2 days (26th oct to 28th oct). Why only his phone was not reachable to the destination while all other packets from aamzon has been delivered on 26th / 27th & 28th oct.??? (Please check record at your end too).

Sorry to say, i had a good trust for amazon but i feel amazon can not carry it anymore

However, last 15 days of harassment by customer care and misbehavior by delivery boys (On this particulate order) made me to understand that shopping on amazon is simply waste of time / money and it can bring shock-able news to my family anytime

Needless to say, we can reorder the product somewhere else too but can not buy time / family.

I had bought boat nirvanaa uno earphones from amazon which i got on 15 october. But that product was so poor quality so i requested them for return on 16 october. But till now there is nothing updates from amazon in spite of that i had called them 100 of times but their customers service didn't done anything, they just told from my first call that to wait just for tomorrow we will pick up your order.
And customers services telling me that to ship your product by your own with your own money and then we will refund your money so please tell them that these not my work it's yours.
This is very poor customer service i have ever got from amazon which any customers doesn't want.
So please solve my problem as soon as possible and refund my money.
Thank you.

I have experienced amazon in many countries as a customer-centric company. Their response has always been very quick and the effort has always been to resolve the issue addressed.in india, they have taken on a new avatar. They just ignore a complaint. I try not to buy from amazon in india and i find it is a loss to me because i like amazon and use it in two other countries: germany and in the uk, they are excellent there.

My order regarding v guard water heater, order date is 11.10.2018 i have contacted through your call centre many. They are not giving proper reply. When i call they told us your item by tomorrow morning. But till date it is not delivered. As per your tracking system my item reached to ranchi centre on 19.10.2018. Your delivery service making fool to people. From 20.10.2018 in morning they shows out for delivery and night it is delivery attempted. What they are doing. Very bad service by amezon. My orde
Shipped with delhivery
Tracking id[protected]
Sunday, 28 october
12:59 pm
Delivery attempted
Ranchi, jharkhand in
10:37 am
Out for delivery
Ranchi, jharkhand in
Friday, 26 october
8:14 pm
Delivery attempted
Ranchi, jharkhand in
11:53 am
Out for delivery
Ranchi, jharkhand in
Thursday, 25 october
9:44 pm
Delivery attempted
Ranchi, jharkhand in
9:08 am
Out for delivery
Ranchi, jharkhand in
Wednesday, 24 october
9:41 pm
Delivery attempted
Ranchi, jharkhand in
11:56 am
Out for delivery
Ranchi, jharkhand in
Tuesday, 23 october
9:19 pm
Delivery attempted
Ranchi, jharkhand in
9:34 am
Out for delivery
Ranchi, jharkhand in
Saturday, 20 october
7:16 pm
Parcel held by carrier as the delivery address is incorrect or incomplete. Please contact amazon with more address information.
Ranchi, jharkhand in
12:08 pm
Out for delivery
Ranchi, jharkhand in
7:45 am
Package arrived at a courier facility
Ranchi, jharkhand in
Friday, 19 october
12:35 pm
Package has left the courier facility
Ranchi, jharkhand in
11:00 am
Package arrived at a courier facility
Ranchi, jharkhand in

This bluetooth speaker was not working. And this item was charging. Once i replaced and got a new product but again the condition was same. For this product warranty period period given is 3 months and now you are saying that you are not eligible for return. For this product i given is 980 rupees i lost my money and also i need my money back please give my money back other wise i will complaint a case to consumer court

Hello
I have purchased a meat grinder with amazon via order no#[protected]. But the product was defective at the time of delivery so i have put the return request company asked me to self shipping the product via bluedart courier service. But courier charges was very heavy rs.2520/- so i wrote back to them they said we will refund the full courier charges so you please sent to us i have send the product back to company. And is been 3 months now after many reminders they are not entertaining my request either paying the courier charges.
Therefore please help to get back as the company promised to pay. I have all correspondence safe with me.

The changes are rs.2520/-
Shipping charges of order no#[protected].
Thanking you

This is the second time i am experiencing this quality. Ordered my apple cover from amazon. Took like a week on prime membership and then the product is an absolute fake. I am paying almost 4k for this and this was completely unacceptable!! Now i have to wait 3-5 days for the money to be refunded. This is going on various forums not only this one!!

On 13-oct-18, i purchased moto g5s plus. It stopped working on 19-oct-18, as it was a faulty product - first failure. Support person promised action & call back in 24 hrs. He said phones are tested before delivery. This should not have happened. But nothing happened in next 24 hours - 2nd failure. I called again, exchange was scheduled for 21-oct. Delivery didn't give the replacement phone, as bar code was faulty. Phone sent without checking - 3rd failure. System was updated to show customer has refused delivery - 4th failure. Sadly, your system still shows the same. It has still not been corrected - 5th failure. Anyway, when i called, folks apologized and confirmed the bar code issue on replacement phone. First i was told they would do exchange again, and they have logged ticket in their system to fix the issue. Next day support person said, exchange is not possible, as system allows exchange only once, even though exchange never took place - 6th failure. They told me to return the phone. It was picked up 24-oct-18 at 9am. I tried buying again, got a message there is limit of phone from same seller. Limit was not removed even if phone was now in amazon's possession - 7th failure. Support person named mani promised refund in my card by 26-oct-18 and confirmed that i will be able to buy the same phone at same price. When i called again, support person refused the same product at same price - 8th failure. I asked them to raise a request for all the issues i have faced. There was no response. I wrote the whole story as response to feedback of call. Again, no response - 9th failure. On 27th 11pm, full 4 working days after the phone was picked up for return, i was told phone has not reached the warehouse - 10th failure. I still do not have committed date for refund - 11th failure. I have been told, phone is "likely", to reach warehouse in 2 days. Once, it reaches warehouse, refund would be initiated and and it may take 3-5 days for funds to show up in my credit card. After series of 11 failures on part of amazon for 2 full weeks, i have neither the phone, nor my money, nor a promise to ship the same product at same price for which i bought it on 13-oct-18, once all gets cleared up. Faulty products, faulty testing process, faulty delivery process, questionable integritry of delivery guys who make wrong updates, faulty it systems, which have incorrect limits, customers are not reponded back on their complaints, even though horrors have been committed on part of amazon. Its quite a horror story... You are taking your customers for granted!!!

Dear team,
Date: 27th october 2018,

Due to technical glitch from amazon website i'm unable to purchase the above mentioned product. I've spent 3-4 hrs with your customer service and they were unfit to fix the issue. I have valuable proof which i shared with executive as well. Told me they can't address my issue and disconnected the calls. I have contacted multiple times to customer care and no one helped to follow any escalation matrix.
Didn't expect from amazon.

On august 20, september 20 and october 20, 2018 my visa card was charged $14.03 each month under the address of "amazon primeamzn.com/billwa" i did not authorize any of these charges, and in checking with bestbuy/geek squad, they determined that one of the intermediates "100bestbuy.com" was not a bestbuy inc company.
I will contact visa for a credit and fraud prosecution.

I ordered some items on amazon during their sale. Out of seven items which i ordered i received only six items. One item was missing, while in my account on amazon the status of that particular product changed to delivered. I raised the complaint to their customer care executive. But till now no communication has been done from the amazon site. This has reduced my faith in amazon. The order was prepaid. My phone no is [protected]