Amazon India Complaints & Reviews

Hi,

Amazon dont have control on his delivery service i place an order on 13th amazon said delivery on 20th in this month but not delivered yet on 21th of oct 2018 i called his delivery boy as provide no on amazon app he received a call and cut in 4 second after that he didn't received any call and block my no too after 30 min his no shown switch off inform customer care she said will deliver today before 9pm after 2 hours received massage order delivery tomorrow why i suffer 9 days for an order. Amazon can contact me on. [protected]/[protected]
[protected]@gmail.com.

Regards,
Arban momin

Hi, am order one pair black leather shoes and one pair sleepers from amazon. 1st time shoes deliver to me on expected date but when i unpacked unit i found they delivered me wrong product so am raised a replacement request today also i received wrong product so am raised a request for refund. Because who know 3rd time what they will deliver me again and now am also wants to refund of my sleeper those am order on same time which was still not delivered.
Kindly take up this with concern and help to get refund from the amazon.

Order details
[protected]
[protected]
Location - new delhi

Regards
Kamal jonwal
Mb-[protected]

I have purchased red mi 6 pro mobile from amazon.in and it delivered after 4-5 days when i open the mobile i got shocked its touch not responding after i complain to customer care then schedule technician visits after 5-6 days.
This is very bad experience still waiting amazon technician for checking this device after verify amazon will take also 2-5 days for replacing it.

I was cheated and fooled by amzone with fake promises i ordered vivo v9 prp from amazone tracking id[protected] purchased on purchased on 16th october and was promised to be delived on 19th october 8pm later they stopped providing information through trackers then i talked with customer service they said will arrive at 9 then said at next day then said sundy 6 then at 8 pm and keep on fooling me and wasting my time and customer service is really a useless when i asked how can i report they even said i cant what is this we dont have anyone to ask??? I need to file a complaint against these people please help me they fooled me

Order id[protected] i purchased airtel internet tv only to watch online services like youtube, sonyliv etc from amazon app on 04/july/18. It was clearly given on the amazon app internet services will work without an active dth subscription (Kindly check screen capture). I was given 2 months free subscription dth subscription which ended on 08/september/2018 and my internet service like youtube and all others are blocked. I spoke with airtel and they informed me internet services do not work without an active dth subscription and asked me to contact amazon. I spoke with amazon and they asked me to contact airtel. This product is no good to me because i don't watch tv and do not want l to pay rs. 700 for dth subscription every month or anything. If this was told to me at the time of purchase i would have purchased any other android box tv. There are many android box tv available for less price than airtel internet tv. I have been complaining about this issue for so long and not reaching anywhere.

Dear who it may concern,

Hope you are doing well.

I have ordered bluetooth speak in amazon a few days before. Due to no charge in my mobile i could not attend delivery boy call on 20-oct-2018 02.50pm (Call received from rahul - [protected]). After some time 2 guys came to my home and asked me why i did not attend the call. I said “sorry, it was on charging mode”. But they behaving very worst and throw the package to me and again scolding me then they went. It really hurt me and thinking not to buy any product from amazon in future.

Question 1:- why two guys coming to deliver small product unnecessarily. Is it safe for women who staying alone in home.

Suggestion: - i request amazon please don’t send those kinds of people to deliver the product. It surely affects your business.

Order id: order #[protected]

Email id: [protected]@gmail.com

Thanks...

I have ordered a pair of jeans on sale, it was supposed to be delivered on 20th as i had to go out because of an emergency, i asked the delivery boy to reschedule he agreed but later marked it as rejected by me, when i called him he started abusing, now the product is out of stock and neither is on discount, why should i suffer cause of their fault

Order no.[protected]
The order is prepaid.
The delivery is delayed.
I tried to contact amazon but with no help of where the product is.
They just said that the package will be delivered but they dont know when.
The track package option does not reveal any information of where the package is.
The irresponsibility of amazon is quite shocking.
Please refer below the details as attached.

I have bookes one samsung evo plus grade 1 memory card 32gb on 15th oct 2018, i am a prime customer i have to claim one day delivery, i booked an order its shows your item delivery on 17th oct 2018, i have waited for 17th oct night 9.00 pm the product not delivered, ihave receive one phone call from amazon on 11.30 nobody speaking after this call my amazon app showing delivery attempted today but nobody called or coming to my home, i call him customer care on phone call every day 17th oct 2018 mr. Arun, 18th oct mr. Aravind,! 9th oct mrs. Priya, 20th oct mrs. Shalini and every customer care supervisors also today ill chat with mr. Arun siva. But my problem not solved so i want to book an complaint against amazon. Iam very very tempered and exhausted i want to claim rs.1, 00, 000. For my un convenient and tension. And my product not delivery till.

Sir,
I have booked an order with order no[protected] on 09 oct 2018 through amazon, the product was about to be delivered by 10.10.2018, but i did not receive the product till date ie 21 oct 2018. So on 17 oct 2018 i have booked for its replacement with an executive and he told me that i will receive confirmation in 24 hours but till now i didn't receive any confirmation. I don't want any refund, it is fault of amazon only if product did not get delivered to me. I have contacted many executive of amazon but they only gave me false or unfavorable reply.
Really pathetic service by amazon, and it is the only paid product which i booked.

Pls register my complaint and do the needful, i will be thankful to you, sir.

Regards
Amit mohan verma

I had ordered 2 items having order numbers:
1. Order#[protected]
2. Order#[protected]
Which was to be delivered on 16 oct 2018.

But, amazon india website shows that both orders returned to seller without informing the customer.

Customer care is not able to help and explain the issue happened to the above mentioned orders.

On sale from oct 10-15, i have ordered a redmi mobile and jeans t shirt from amazon on different dates. First time the mobile returned to seller by stating the that the product got damaged during handling & customer care gives assurance that this will not happen again. But this is again repeat in case of t shirt. All the time i have wasted in waiting for mobile and the dress.

I placed an order for formula 1 615874 headlight restorer 237 ml on 18/10/2018 having order id[protected] it's estimated delivery date is 01/11/2018 it's delivery details has shared with courier on 18/10/18 & it is get cancelled on 20/10/18 without shipping & without any reason.
This is second time i am facing this issue from amazon cloudtail & gati... I can't understand 1 thing that is if the amazon is unable to give delivery then why store is still open pls close this & stopping harrasing people... Cash on delivery not giving getting prepaid payment & cheating the custmer... This is second time i have same no action is taken on amazon not a single. Reply from amazon about my previous complaint... So i am posting this complaint with very hopefully that the consumer forum will do something for me...

I have ordered a samsung galaxy a8plus mobile phone with an exchange offer with my old redmi note 4 mobile. Item has reached today at the local courier service centre and was out for delivery. I have reached at the centre to collect the product by exchanging the old one. The courier agent had done a mistake in their login (She wrongly entered a number in the space provided for entering the imei number of my old phone). At that time the status of my product had been changed from ready to delivery to 'exchange verification failed'. So then, the courier agents were not ready to give me the item. They have done the mistake. Why should i pay for that. I have wasted my valuable time and cash there. I would like to raise a complaint against amazon and its own courier service centre for the irresponsible and unprofessional works they had done.

Hi team,

I have been amazon loyal customer since 2014, this is very sad that due to very unprofessional behavior of customer support and lot of disappointment i have to request early cancellation my prime membership.

I took the membership on 17 feb 2018 by paying yearly amount of rs. 999. I have been facing issue with delivery timeline in many occasions but today when i contacted customer support team about making the product inquiry for order #[protected] which was supposed to be delivered on 15th. But until 16th oct no update and then late i see expected delivery had been changed. When contacted customer support and asked that what is the benefit of having prime membership if the product is not delivered on time? And i am loosing my membership money rs. 999 which i paid upfront. The customer support agent was very unprofessional and asked me to further wait for 24 to 48 hour without giving answer to my valid question.

If i would have been a non prime customer i could pay rs. 80 for 2 day delivery and later if delivery is late i could cancel my order and get the refund for product as well as rs.80 for speedy delivery. However being prime customer i loose this option and have no alternative keep on waiting for the product because i paid membership rs. 999 upfront. This customer support agent had no answer and i requested to transfer the call to supervisor, if this is the case i am not willing to be a prime customer.

The supervisor seems to repeat the same what customer agent was telling without addressing my issue and question. On top he said if you cancel the membership you will not get any refund as you have use for more than 6 orders so far. This was new to me, even if my membership validity is until jan 2019, i have no refund?

This is very sad, i was happy with amazon earlier and having good trust i opted for prime membership. Not only that i also purchased amazon firestick order #[protected] in the month of april 2018.
Now that i had a late product delivery issue, rather than addressing my problem you made me cancel the prime membership.
Of course i loose rs. 999 + amazon firestick rs. 3999 as well as trust.

I felt as "just because amazon knows that the customer had put enough money on amazon firestick and membership he would continue to be amazon user no matter what service you provide"

This is very very disappointing...

Thank you amazon for serving me these many years..
I am ok to loose all my money here but not continuing with amazon anymore. I would never ever suggest anyone to go for at least primer membership. As i guess you continue to server good for non-prime customer.

The reason for me to write this email is to ensure that my bad experience reaches to the management level. (If you think this is only one case then i must repeat i am using amazon for past 5 years.. And i have many other example but of course when it is beyond my tolerance i have to write)

It may happen that customer care team are communicating the way then want but not the actual customer experience (For example: if you see the email i received today is prime membership is canceled on customer request.. No where it says why and reason behind it..)

This is why i am writing the detailed email to you.

I hope you will take my feedback positively and improve your service. So that no other customer write you such emails.

With this note as i said i do not want to be an amazon user. I would like to request cancellation for following open order

Order #[protected]
Order #[protected]
Order #[protected]

Thanks & regards,
Vinit
[protected]

Every single time i order a product, it has been delivered late to me. Today i am writing this because it's became immotional to me, this time the product which is due for a week is my cats food. Amazon if you cannot provide a proper service, if you cannot keep up to your promises, if you cannot have a real time tracking of the products which you deliver, if you cannot manage your delivery team, if you cannot provide proper customer service when a customer coming with his concerns please shut you company don't trouble the customers don't play with their feelings don't just waste our time. By this time i lost faith in you service. Amazon is the worst company ever i used the services of.. Very bad
I called and spoke to ranveer very rude guy he was shouting the same with their supervisors and managers. "[protected]@amazon.in. Ranveer. (Shunyo) floor supervisor. Very bad.

Hello team,

I am raising this complaint regarding my recent experience with amazon. During their offer period i had ordered a mobile (Samsung galaxy s9) from amazon, the seller was stpl exclusive online. The order was placed on 11th oct 2018 and it was supposed to be a one day delivery as i am a prime member. I purchased the product on no cost emi and the money was deducted from the credit card. Surprisingly i never got the order. I had called the customer services of amazon many times (20) and on 16th of october 2018 they told me that the order was lost in the transit. Then i thought of giving amazon another chance and asked them to re-place the order again and this was supposed to be a free replacement. The second order was supposed to be delivered on 17th october 2018.
I waited for the whole day on 17th october, i had called the delivery agent more than 10 times but the agent never received my call. At sharp 6 pm on 17th oct 2018, while i was at my home, chatting with the customer services of amazon i got the status change notification of my order saying "the delivery was attempted". How is it possible? When i asked the customer service they assured me that the delivery will be done on 17th itself or the next day, they keep on asking me to wait 24 hours but there was no delivery. Today is 20th oct 2018 and amazon had done nothing but to ask me to wait for 24 hours more. They are not providing any information that when will be the exact delivery date! Additionally, my credit card bill is due on the 1st week on nov and yet i do not have the product. This is clearly a violation of consumer rights as amazon is not providing me any information about the order. I had escalated this matter on social media also but their also i got the same response to wait for 24 hours. How many hours are there in 10 days?
Who will compensate for all the time i had lost making calls and writing mails to the customer care executives? This is mental harassment in a way.
It is highly disappointing and frustrating at the same time. I want strict actions to be taken for the same as i am not getting any valid information from amazon. I don't even know what would happen to my money now? Will there be a refund? No one is giving me the right information.

I would request you to kindly look into the matter and take strict actions. I would be really grateful.

1st order on 11th oct : order #[protected]
2nd order on 16th oct : order #[protected]Free replacement order)

I order 2 items in august 2018 and wanted to return them. After various conversations i was told i could return but i would have to send them by one of 5 courier serives that amazon recommended and i would have to pay the corier charge but this would be refunded once the items were received and i emailed the receipts. All of this was done bu 15.09.18. Since this time i have been asked to send copies of the receipts on various occations and aslo the proof of delivery from dhl. Since this time i have been contacting amazon customer service and i did actually get confirmation that the refunds would be given. It is now almost 5 weeks since i retrurned the products and each time i query this i am getting various emails for amazon either astating my complaint has been esculated and allow 3-5 days, some mails asking for the details again, i have actually got 2 mails yesterday telling me they are asking the seller of the product if they will authorise the return.in total i have around 35 mails around the subject and each one is a different respose.
Amazon confirmed 2 weeks ago that items had been received and now the latest email is saying that there is an issue with the proof of delivery. Im am owed approx 6000 rs for the products and 8000 rs courier charges. I have been promished over the phone that these will be refunded and also by mail. It seems i am right back at the beginning again with my query and after asking countless times for a management contact name, number and email this request has simply been ignored.

Purchased 7 items in once transaction out of which 5 came successfully but, 2 of the product in which one item is not yet received and it is showing as delivered and another one date is keep on changing. The customer services is providing fake assurance while conversation is from past 3-4 days.
Request to refund the money back and take a strict action by penelized the organization by wasting the customer precious time.
I have ordered from my friends account with the user - [protected]

Regards,
Ashish nayak
[protected]

This is what #amazon is sending to customer and when customer asking for refund then denying for refund and sending fake emails that they have processed refund while its 30 days has passed yet refund not reached in account.

11 october 2018 05:02pm amazon executive send email as below

Hello tejendra,

This is namrata from amazon escalations team.

Thanks you for writing back to us. I understand your concern about the refund for your orders. As mentioned previously, the order are being worked upon by our transportation team and they will get back to you once there is an update.

The refund for rs.15463.00 is already initiated from our end. We have already raised the complaint against the delivery associate actions would be taken against him.

We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.

I hope this helps, thank you for contacting amazon with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Yet refund has not reached in customer my account till the date and now when i am following up, then someone is saying refund has been initiated on 15 october 2018, someone is saying refund initiated on 16 october 2018 and someone is replying please provide us 3-5 business days to process the refund.

This is how amazon is cheating indian public.

Beware before buying on amazon india. They looted mine 2.6 lakhs rupees and going to loot more from public in upcoming days.