Amazon India Complaints & Reviews

Hi today ur delivery boy called me at 4.36 pm and told me i was trying to call u frm morning if my no. If he could not contact me frm morning its not my fault whn i got a call i upfrontly called him he was too rude on the call. I am trying to call u frm morning and nw what u want me to do shall i come nw or tomorrow and i have submitted the cash i will not accept the cash payment nw u have to pay by card. I was surprised by his behavior and attitude like a road chap he was talking to me. Still i was ready to make the payment even though i had already kept the cash ready to make a payment. Such kind of people can hit the customer also. Plz try to improve on it.
Thank u

I had ordered oneplus 6 (Order #[protected] on 10th of october, 2018, received it on 12th october and the phone was defective, it just became dead after 10 days. I raised a replacement request on the 10th day as amazon provides 10 days replacement policy. I called then the customer representative said technician visit will happen in a couple of days and post that they can initiate replacement, as i dont have a spare phone and i had bought this phone on exchange i requested them to do it earlier and they said ok sir please wait for a day for the technician to contact you, if not call us tomorrow we will order a replacement for you, since then i am continuously calling them but neither the technician came nor the phone.
Every time they tell me when you see the product is available in stock call us we will order replacement, when i do that they either tell me that they are not able to order have raised a request with technical team they will do the needful wait for 48hrs or they say we are not eligible to order such costly product, i had a fight with them as for me they are amazon people i can the ceo to place my order, after that they said ok wait for sometime, i will talk to the concerned team and after a long long hold, she told me wait for sometime, i will get an update for my phone replacement, still nothing has happened.
This is extremely unprofessional. We buy product online for our comfort but this has caused me major discomfort mentally.
If anybody actually reads this, please its a request replace my product i have paid 35k for this and i need my phone. I dont understand why cant amazon people check with their vendor and order a replacement for me. We buy from those vendors on the trust of amazon but this doesnt seem that way. I am deeply saddened by this. I need my phone i ordered or my phone i replaced.

I ordered all 6 items on 12/10/2018. Two items reached to me on time. But remain 6 are not reached to me. I complent 3 times to your customer call but they are not satisfying me. And when i track my order there is written like "customer refuse order" it is so worst position of your delivery system. When i call secound time to your customer executive he promises me to it will be reached today at 11 am.
I dont want to return my money i want product. You all are very shameless people. You provide third class service to customer.

This is in reference to the awb order#[protected] placed on 25th oct with tracking id#[protected]. The delivery was supposed to be on sunday, 28th oct but the agent attempted delivery on saturday instead. I clearly mentioned that i was out of station and would like the product to be sent on sunday instead. He said he was ok. I checked for the order status in amazon app and it was updated to 'delivery will be attempted on sunday'.

I never got the package on 28 oct, sunday but on monday, the 29th oct i find that the ordered products are returning to amazon.

Amazon should make it clear whether items will be returning back after just one delivery attempt because its really frustrating that after having to wait for so many days for the products i get to see that they have been returned.

Hide quoted text
Dear,
This side jaspreet singh
lll.Billing contact :- [protected] registered with Amazon
IV. Registered email:- [protected]@gmail.com

Plz unhold my account asap . Unhold my account or refund my Amazon pay balance that amount is 20525 rs .I'll provide these details 10time and talk to customer care 20 times thats enough. Really amazone harass me.

I ordered vivo mobile and i got a mail from amazon that payment was not successful and asked me to pay again within 24 hrs otherwise order will be cancelled.. So i paid again but unfortunately payment remitted twice.
I ordered vivo phone and microsoft 640xl mobile cover but unfortunately i received two mobiles and two 640xl cover. One cover i returned as i have only received the item.

Wen they delivered he mobile, i was out of station and my parents received.

Now amazon is not willing to take back the additional mobile and returning my payment. I need help from the concerned authorities for permission to return the double delivered mobile and refund my payment.

As per amazon terms, we have to return the goods before 3rd november but they are now not responding.

I had bought Mi bluetooth speaker, but received without charging cable which was included in product description. Replaced the product but again the same issue. Amazon or the seller didn't care to check the product before dispatching it. Refund has been requested, I hope this will be done sincerely. Thanks if you are reading the complaint.

I didn't expect from amazon. Your side helpless only. My total money are wasted. We can't raise manufacturer warranty. They not attend my call or email. All my location does not have any hero shops within 60km. Now this cycle full and full broken. Fully only damaged and wasted part. They cheated me. Please check i already informed many times. Alos i was send repair bill also. My total rs.7909 is wasted. I bought from amazon. But i didn't expect helpless customer care in amazon. You both are cheated me. I'm very disappointed my money lose. Please give my money back or give compensation. Please call me if you need any information.
Kindly understand my situation. Manufacturer team can't pick up my call and cannot reply my email. 4 or 5 month done i tried many times. No response. My side full amount lose. Please please understand my situation. I already informed many information to you please check it. Please refund my money back. Don't cheat my amount. Both side helpless means my money cheated.

Hello,

I understand your concern regarding order no.[protected]

I apologize for the inconvenience caused and will help you with all my efforts.

Upon checking the details, i can see that the previous employee has already said to bring the service denial letter from manufacturer.

I can understand that you don’t have any shops nearby, but according to the policy we need the service denial letter. Once the letter comes your refund be initiated.

Please be assured we are here to make things easier for you.

We highly appreciate your time and patience.

It was a pleasure assisting you today. We look forward to seeing you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

I received the order on 03rd of the october a day after the order was placed, to my surprise the box was empty with no product inside the box. The complaint was raised on the same day 03rd of the october. Order number[protected] | 02- oct - 2018 | amount - 25, 599/- | prepaid
Delivery address - robin. T -23, baba farid puri west, patel nagar, new delhi, delhi - 110008. But no one can solve my problem because of this i am in heavy loss.

I placed a order with amazon as on 10 oct and delivery date assured was 14 oct 2018. I followed up with them post tat. They did not respond. Post called customer care there representative asked for rebooking for already paid order which i was not ok with extension in future dates. I demanded for urgent delivery as i need it for medical use. He offered compensation and assured delivery later he switched back to delivery. Because 9f this company has lost 3000rs in training the medicine and transport and repurchase. More hurting is they played with me mentally. That's an harassment. Now more hurting is fake closure with delivery status as handed over by hand. They have to prove the delivery. My house is protected with c. C cameras. I can show you no delivery has happened in this reference. Amazon being reputed company playing such cheap tricks is unexpected. I raised a complaint with you and it has no respect towards your the legal entity consumer forum. I request you strict action and huge penalty and my product delivery. Thank you

I booked ordered on 11.10.2018 still no any confirmation about product
Orderd no. Was[protected]

That product ordered by paying advance payment 26000 rs. By using amazon fesival benefit
That product was gifted to my brother in his birthday but because of lack of service provided by amazon that dream i cant fulfilled

Another side that product was received in today 38000 to 42000 rs. Than what i do
Being huge oppotunity cot of time and money please resoive the same
I dont wnat to refund but i want to prodcut which i have booked

So please replace that product still no any confirmation

Thanks and regards

Your amazon.in order #[protected] could not be delivered

I have not received the above order till now and have paid fast delivery charges for the same. Have requested for refund on this item and no one has contacted me on this and unable to reach customer care support team.

I have prime account in amazon still you have charged me fast delivery charges for two products and the one which was delivered that is also cam by late.

E. Awaiting immediate resolution from your end.

If i didn't heard any this from you and i'm ready to send an legal notice to amazon.

Thanks and regards
Krishna rao
[protected] / [protected]

I brought a backpack quechua forclaz 30 air new backpack (Black) through online from amazon, india @ rs 3, 597/- on 8th april 2015 and made the payment online but for some reasons i cancelled the ordered, but the official from the company asked me to not accept the parcel when it arrives. For the next few days i was out of station so when the delivery guy came he forcefully gave my mother the parcel. So i again contacted the customer service who asked me to return the parcel which i did on 18/8/2015. I have uploaded the copies of the courier as well as the document which signifies that the parcel have been received from the other end. Since then i have been communicating with amazon regarding my refund but today its 2018. I have not got my refund yet!

If i would have kept this amount in bank then it would have accumulated to rs.30, 000 /-.

I have the copy if the order but as it is in pdf file it can't be updated.

Dear sir.
I order htc mobile. Order number is[protected] dated 25th october 2018. I am used 2 days very worst the software also old verson and the battery backup is really disappointing very worst mobile fast charging also not inclued so refund or replacement another company mobile e. G samsung or xiaomi.. Til now anything am not purchased via amazon.

Please solve my problem at the earliest...

Hello,

Refund for amazon.in order :[protected]

My account no[protected]
Mobile no-[protected]

My refund of rs.8999.00 has been processed successfully on[protected]. But amount is not reflect in my account.

The authorization code (Refund reference number) for the transaction is[protected].

This amount is not reflected yet please check kindly.

I had ordered a product from amazon on 27 september 2018. Expected delivery date was 4th october. They didnt deliver it and changed the delivery date to 15 october without my consent. Again they failed to fulfill the promise and changed
The delivery date to october28-nov 6. Since the day i ordered i have been seeing the status as preparing for despatch. Now its more than a month. I paid the money using my credity card. Now they are not delivering the product and not even allowing me to cancel the product

Order #[protected]

@amazonIN
I ordered of Washing machine as order No.[protected] on 27th. The wrong shipping address has been picked by APP, I'm calling to customer care for address update or cancel the order since last 2 days but still neither cancelled nor even updated to me. The order is being shipped on wrong address. Requested like anything to them but they are not concerned as I have already made payment. Inspite of calling/ emailing them, they are not responding and not initiating my refund. even they don't care prime customer. Feeling harassed by Amazon.

Please do the needful as soon possible.

Regards

Jugal Kishor Garhwal
Mob.- [protected]

Order #[protected]. I booked it on 11/09/2018 paid win advance. Recieved it on 20/09/2018. Got it installed on first week of oct 2018. One channel is not working from the begining. Contacted amazon on 27/10/2018 thinking the product has some warranty but got a reply return window closed!! I paid rs 3739/- if i have to return now they will pay back 1614/- balance is shipping and import duty deposit. They are not ready to repair and return the product!! This is absolute cheating. Some chinese crap they sell online saying its imported from usa!! And the buyer is cheated and no where to go. Product is faulty since day one. Whattype of business is this??!! Govt should look into this seriously. This is "amazon chor bazar" sell and shut the door. God knows how many millions are effected and cheated by this company.

[protected]

Two items from this order were returned and picked up by the amazon boy.
But i dint get any refund
On contacting amazon theey are not ready to help. When i said i will complain on consumer forum they said you can go anywhere. They will block my account if anything is complained against them
This is a worst company
I demand my refund and compensation

We paid rupees Rs 27, 999/- Online to Amazon on line for the purchase of
ONEPLUS-6 64 GB mobile with order number[protected] on 09/10/2018.
WE were delivered one package – ( Photo Shown Here in – PHOTO 1. ) on 11 october 2018 at 05:07 P.M.

The package had the details as invoice number-DEL4-153 & INVOICE Details - HR-DEL[protected] dated 9/10/2018 FROM AMAZON.IN
The product was shown as shipped by E-Mobiles (seller on Amazon.in) with adderess Kh no-18/21, 19/25, 34/5, 6, 7/1 min, 14/2/2 min, 15/1 min, 27, 35/1, 7, 8 9/1, 10/1, 10/2, 11 min, 12, 13, 14 village- Jamalpur, Gurgaon, Haryana-122503.
The Package as received was in duly sealed condition.
We opened the package & on opening we were surprised that inside contents were not of ONE PLUS 6 Phone but some brand “ itel smart selfie - it 5231“ .
WE GOT SHOCKED and could sense some fraud done to us in the case. WE had PAID RS 27999.00 for of oneplus 6 / 64 GB mobile and against some un known brand product costing approx.. Rs. 1500. Approx.. to our judgement
We immediately complained on amazon customer care service also we mailed the all details on the mail id of the amazon on 11/10/2018 at 06:36 P.M.

In reply they reverted in mail “” From: Amazon.in [protected]@amazon.in
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
As mentioned in the earlier conversation, we've fully investigated and received an update from our internal teams stating that the Order #[protected] was delivered intact. With that said, I regret to inform you that we are unable to process a replacement/refund for your order.
Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Uday V
Executive Customer / Relations / Amazon.in

After getting this email, we called in amazon and spoke to customer care executive, they replied us we have checked your order from our end and inquired and monitored that there is no fault or any wrong product delivered from our side and they hung the call.
Again We mailed them on 23.10.2018 at 3.49 . P.M. as follow..
After our above mail, we got some calls from your complaint redressal persons who said they are following up and will revert within next 3-4 days .
Today they inform that they have found no fault and right goods have been delivered. And that CASEIS IS BEING CLOSED from them and they cannot and will not do any thing further on the subject.
IT is most HAZAEDEOUS to see how the issue is resolved and closed at your end.
NO one from your end visited to ascertain the facts on the case . We are still carrying the contents and packing in original .
Of course PACKING was opened up as without opening we could never see the contents.
THE PHOTOES of PACKAGE & CONTENTS are placed at end of this mail and may be seen.
Kindly get the issue examined by deputing some representative .
WE PLACE BELOW the CONTENTS OF REPLY from ONE SH. UDAY….from AMAZON
INVOICE NO DEL4 – 153 Dated 09 10 2018
If the issue is not resolved within 5 Days we will start our proceedings in the CONSUMER COURT/FORUM & TV INTERVIEW
WE TAKE THIS CASE AS a CLEAR CASE OF FRAUD and will give WIDE PUBLICITY in the PRESS – UNDER HEADING
FRAUD in AMAZON DESPATCHES..
CONSUMERS BE CARE FULL
One of our close relative got 3 SOAP CAKES in place of MOBILE and issue was brought to your notice and issue was resolved “ On reference to [protected]@amazon.com “ .
Regards R K Dhawan /[protected] /Managing Director / Green Dot Electric Limited
[protected]@hotmail.com
They replied us through following e-mail at 24.10.2018 at 7:49 P.M. as follows
Message From Executive Customer Relations
Hello,
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
I'm responding to a recent request concerning your account. To protect your privacy and account security, we only send account information to the e-mail address associated with the customer's account. That's why I'm sending my reply to this email address, ([protected]@hotmail.com), instead of the address the request was sent from.
I understand your concern regarding the delivery of Order #[protected]. As per the update received from our Fulfillment Center and Transportation team, the order was complete when it left our Fulfillment Center and was delivered intact. With that said, I regret to inform you that we are
unable to process a replacement/refund for your order. I realize that you are upset but we are unable to offer any additional insight or action on this matter.

Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Uday V
Executive Customer Relations
Amazon.in

Hello,
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
I'm responding to a recent request concerning your account. To protect your privacy and account security, we only send account information to the e-mail address associated with the customer's account. That's why I'm sending my reply to this email address, ([protected]@hotmail.com), instead of the address the request was sent from.
I understand your concern regarding the delivery of Order #[protected]. As per the update received from our Fulfillment Center and Transportation team, the order was complete when it left our Fulfillment Center and was delivered intact. With that said, I regret to inform you that we are
unable to process a replacement/refund for your order. I realize that you are upset but we are unable to offer any additional insight or action on this matter.

Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Uday V
Executive Customer Relations
Amazon.in

Sir
It APPEARS YOU had A FLIMSY & stupendous APPROACH IN INVESTIGATION TO PROTECT SOME BODY CLOSE TO IN YOUR shipping & courier GROUP.
No BODY HAS VISITED US TO SEE THE CONDITION OF THE packet OR contents. Depute some one to us to physically examine the contents and trace the culprit in the track.
In the process – you may find some crack in your system to solve similar other cases.
Kindly LOOK into the issue more pragmatically.

After on LINE TRANSFER OF MONEY – what protection uis available to a customer if you donot even investigate properly. You must INVESIGATE in REVERSE CHANNEL from our end to your start if you are really interested to investigate this case.

WAITING YOU FINAL OUTCOME….

[protected]@hotmail.com
REGARDS
R K DHAWAN