Amazon India Complaints & Reviews

My order No is[protected]. The tracking shows delivered but order not received. The matter was communicated through available helpline channels but it was not resolved. Instead i receive a mail from AMAZON that refund could not be initiated. A customer places an order and makes online payment. Thereafter, he does not receive the product neither refund. Who should be held accountable?

I ordered xiaomi redmi 6 pro from amazon on 14th October and on 20th i got the msg that it will be delivered to me on 20th i called courier person thrice then he received my call and told me it will be delivered to me but delivery might get late this number is a office number so he didnt know the current status of the product, but i had my office so i called him again after an hour after calling him for the 17 times he received my call and told me that today is his off so he is not delivering the product, he provided me one number who gave me other two number one of the was a wrong number and the other person told me the 1st person has my delivery and gave me 2 more numbers to confirm and those two people gave me the same reply, other day i got message again that the same person will deliver my product today so i called him so he said it will be delivered today but after 4 pm, so i asked him why he harrased me yesterday, so he started shouting on me so i told him that i will make a complaint against him and he told me to make a complaint he didnt care, so i complained and in evening i called him to ask why didnt u delivered my package yet, he told that just go and make a complaint to the customer care and disconnected my call and didn't receive my call, next day nobody called me regarding my delivery so i called on 23rd to the customer care for the delivery i talked to the senior authorities of the company which were useless and they didnt want to help me so disconnected my call, after that i chat with the advisors then senior called me again and promised me that on 24th from 10am-12.30pm the higher management will call me for the concern but i havent received any call from there end and today i came to know from the app that my product is in process of getting returned

Have placed an order for same product twice with increasing price every time. First time (@ rs 4138 + 150 next day delivery) the delivery guy asks me to collect the parcel on road at 1pm despite me paying additional 150 for before 11am delivery (Need not say at my home address and not midway on road) which i denied and product was returned. The second time (@ rs 4499) the delivery guy's contact number provided was not reachable and the product delivery date was postponed several times and each time when the customer care was contacted they kept lying the product will be delivered in next 24 hrs. Eventually i receive a message that the product is not delivered due to non payment whereas a delivery was not attempted. Eventually the product is returned to the seller (In this case cloudtail a company owned by amazon) and i am asked to place the order again at a further increased price of 5999/-.

I have ordered the coffee table from decoration. And i returned the product around 11oct and still the refund is not initiated yet.
It's been almost 15days and still refund is not got.
And when i connected amazon call, they are asking me to update my email id and send the receipt from registered email id and receipt is must for refund.
My email id is already registered and i am getting delayed in the refund. Also when k am contacting amazon for the refund, at that time i am told that receipt is required for self returned product which is ia absolutely wrong.

Very unhappy with the service of amazon this time and i need my refund asap.

= please help
= no one is there to support customer and his customer needs.
= pathetic support
= all the number provided on net are just useless and not in use
= then how can you claim you are best online support provider on the web.
= i guess you must close the shutter down for all time
= i have lost my all the trust from amazon for life long but i guess i have

As we have placed order of our product on 15th october 2018 bt still we have not yet received our product after taking followups and they have cancelled our order and now inspite of sale the same product price has been increased to 8784 rs which i was getting in rs 7849/- in off sale. Then what is the use of sale and discount if this things are happening and we are not getting any replacement.

I ordered for a. Jbl.5.1 sound bar (Order id :[protected] through amazon on oct-14, 2018 which was on offer price mentioned in the great amazon festival. After 11 days amazon says the product got damaged and i need to pay the extra amount without offer to buy the product, even which was not available live. This is pure cheating from amazon, advertising offers and making people fools. What i need is a product replacement and not the amount, that's what i waited for 2 week's.

I am seller at amazon website, i had delivered an order of digisol dg-hr3400 300mbps wireless broadband home router mon, oct 01, 2018, 12:34 am through order id[protected] for 3units. But i received only one product in return without adopter and box, rest of 2 units are not received to me.
I need delivered product in the original condition and rest of two products are also missing.

I have a charge of $119.00 on my visa card. Transaction date 9/21/2018.
Amazon prime amzn.com/bill wa

This charged appeared on my visa and i have no idea what it is for. Looking at all the complaints with this site, this must be a scam. You should not have to register to submit a claim. I believe the better business bureau is the place to write a complaint.

This is a repeated habbit of the delivery agency of amazon india located at kochi. The agency name is krgs. It is located at eroor tripunithura kochi. The delivery boy named jithin joseph is shipping back the product without contacting the customer. He simply reships it back to the seller. This happens when cash on delivery is applied. If payment is made online he delivers the product to home. I enquiered about this to him and he is so arrogant he told me hw will do what he wants. I tried contacting amazon about this and the executive said he was helpless. It took me lotnof effort to buy the item coz it was limitted. I was waiting for the product and this happend. The owner of the agency is not responding to anything. I urge amazon india to look into the compliant

Order :[protected]. Its been more than a week i have placed an order. On 16th, i got the message that the product will get deliver by 16th evening but till today i have not received my order. Next day also got the same message and try to reach the executive ([protected]) since morning but he is not picking up the phone and sometimes its not reachable. The most annoying part is that the status is showing delivered and i have not received my order. How the agent can mark the status delivered like this??? Following up with customer care and delivery agent since last week and result is sorry and wait till tomorrow, we are doing investigation
And its not my job to followup for delivery with delivery agent and amazon for my product. Its their job to notify me proactively for any delay. And sorry will not bring my time that i have wasted in following up for the delivery and now they are not even initiating the refund.
Need an immediate action on this.

Order #[protected]

This is regarding a serious fraud that i faced while purchasing nikon d5600 with 18-140 mm lens kit during the great indian festival on 9th october, 2018 (From appario retail private limited).

Now nikon is running a promotion that gives out a free samsung level u bluetooth headset along with this product (Aug 2018 promotion). Date of import for my product is august 2018 earlier i though that it may not be applicable with my product and may have been discontinued. Today my friend received the same product from another site which is also august imported and in his same kit the bluetooth headset is included.

I got suspicious and visited nikon showroom to confirm if i have been cheated. To my utter dismay, the guys at the store pointed out that the sticker showing "free samsung level u bluetooth headset" has been carefully removed from my kit box. The marks of glue are clearly visible. It is so carefully done even i hadn't noticed this yet.

I have attached the closeup of my kit box and you can clearly see the glue is there where the sticker would have been.

This is a shameful act of cheating by appario retail private limited, who, in the name of sale, are denying customers their deserved free gift with such a high value product.

I want to bring this to the attention of amazon. The headset is worth 2999/- and it is not a matter of joke if the seller keeps it to himself if it is due to the customer and provided by nikon. I have attached closeup of the area on my box which shows the glue marks clearly and also snap of what my friend received and you can compare and see that the sticker has been carefully removed from where it should have been.

If this matter is not resolved asap, i will move to consumer court and sue appario retail pvt ltd for case of cheating.

Expecting a quick resolution.

W. R. T amazon india order no. #[protected], i have ordered "nirlon delux non-stick aluminium cookware combo set, 4-pieces, red" with gift wrap. Problem related to the product and amazon india service is as below : 1. Since it was pre-paid consignment courier boy never bothered to delivered at my address instead it was kept with security and no acknowledgment was obtained for delivery. 2. Product i have received seems to be a duplicate product in loose plastic packing instead of product in nirlon box (Manufacturer box). 3. Product i have ordered for gifting, so i have selected gift wrap option for which i have paid inr 30 extra. But the product i have received in normal packing without gift wrap. 4. Amazon don’t seems to be serious about the product they are delivering nor with courier service. On contacting their customer care, customer care executive approach was very casual and it seems they are not bothered. 5. Earlier to i had got a duplicate product from amazon india against order no. #[protected] product was “nirlon non-stick aluminium cookware combo set, 4-pieces, red “. For this product too i had contact their customer care for “ product seems to be duplicate without manufacturer box, delivered to security”. I have contacted their customer care as usual their customer care approach was casual and was never picked nor they seems to taking any corrective action. Amazon should be penalized heavily for this kind of approach and attitude.

Hi, this is madhu, my amazon account mobile no:[protected]. I brought redmi 6pro mobile in amazon during great indian festival. That order has been cancelled from amazon side, and refund initiated from their end. I spoke with customer care ppl, they said they are going to give 864/- gift coupon as compensation. They didn't credit that amount and every time they are saying something. Please don't buy anything from amazon. They will keep offers, but they won't keep stock and playing games with customers. Please be careful with customer service

Re: amazon.in order #[protected]

Dear sirs,
Today 24/10/2018 i received the order[protected] order date 18/10/2018), invoice number in -2942, invoice date 15/10/2018 parcel containing 2 packets totaling only 4 nos vip frenchie briefs (100cm) instead of 8 (100cm) briefs. The other description of the item is:
Vip frenchie plus men's cotton brief (Pack. Of 4) b0727r8qmq (Sku190081), amounting to rs. 796/-

Kindly either forward the balance 4 items or refund the excess money taken.
Susan thomas mathen
1c, cears mid town
Padam stop,
K p vallon road
Near buy and save super market
Kadavanthra
Ernakulam 682020

I have order karbon k9 music champagne from amazon on 19 the oct 2018 the status showing delivered however the product has not yet arrived asking for cancellation /refund the customer care is saying to wait for sometime and it will take time for refund/cancellation as investigation team needs to look into this matter the payment for above mobile is already made please share some advice

Hi sir I'm from Hyderabad, recently i had oredered KAAVI FAB WOMENS SILK JACQUARD THREAD WORK SAREE (KVA_3223_ORANGE) price :1799 (seventeen hundred ninety nine ) on october 3 and received the product on october 8 but returned the product on october 9 by blue dart courier
Awb number ( blue dart ) : [protected]
This is the reference number given by blue dart at the time of pick up .with this reference it is clear that product is delivered to the seller on october 11
But till date i didnot receive any information or refund regarding this product
Everyday i am contacting your help centres / customer care but no use
Till date the result is zero .
If you want proof i had provided the blue dart consignment number which shows product got delivered, and you can view my conversations with your customer care. Issue my refund as soon as possible

I have placed order for dslra 750 + lens in amazon. It has come for delivery on schedule day (20.10.2018) in damaged packet. On questioning about the package the delivery boy took it back and declared it as delivered. The customer care always assured that the same will be delivered by 24th oct 2018 and on 24th amazon on its own violation cancel the order and initiate the refund process. The credit will be effected in 3 to 5 days. Now for no fault of mine i have to pay interest for the period, i have lost my celebration, i have broken heart my child by not giving the gift in time.

God bless amazon

Hi,

I had returned an item (Alc creation's women's straight kurta - order #[protected] on september 11th, but still now i didn't get my refund amount.
I had contacted amazon for more than five times but still now i didn't get my money back. I didn't expect this kind of service from amazon. I'm waiting for more than a month.

Please return back the amount at the earliest.

Thanks,
Vidhya lakshmi s
[protected]

I ordered a kent ro filter from amazon india on 27 july 2018. Here is the product link:
https://www.amazon.in/gp/product/B0073QJ32A/

The seller was aqua smart services.

Since then, all o[censored]s have been having health problems like indigestion, cough and cold, etc. We had upgraded to kent ro from an old aquaguard, which never gave us such problems. So it was quite surprising. But we never thought it was because of the water.

Last week the filter developed a leakage. I called the kent ro customer care. They sent a guy to fix it (Under warranty). The guy informed that the product is a fake, and showed to us some subtle differences between our filter and original product photos. He took photos of our filter, and said he will escalate this within kent, and kent won't be able to provide us warranty or service on the fake product.

I called up amazon, and they said they will investigate the case, take back the product and give me a refund if it's found to be fake.

But how will a refund make up for all the health issues and life hazard caused by this incident?