Amazon India Complaints & Reviews

Dear amazon

As i have purchased mi a2 in amazon on11 of oct, 2018 and i found that mobile battery is below average and poor, so i tried to return it, but unfortunately in amazon either return or cancel options are available.. And it has been 20 days and i contacted customer service for more than 5 times... And customer service executive's are repeatedly telling same story to wait for 24 hours.
Whereas in all other e-commerce sites we are finding user friendly and customer centric service, but in amazon i'm just finding torture because when i call to customer service they usually put my call in hold for 10 minutes after all discussions they will say sorry and wait for 24 hours.. Is this the way to treat customer??? Whether it is customer mistake to buy the product in amazon.. As amazon is a trusted site customer prefer your site, but instead of giving better service you people are cheating customers by selling waste products...
Atleast you should refund the amount right???
Now i completely got irritated with this service... And initiate return request from your end and i want my refund...in 24 hours because as i'm staying in koramangala bangalore still you are unable to reach the customer... I'm in a metro city still amazon is just making waste of our valuable time...
Please take this mobile back and credit my refund amount in 24 hours or else i'll escalate this issue.

Regards
Jeevani c
[protected]

I purchased mi a2 from amazon when i gone to amazon courier office a store incharge told me i don't have your mobile and he said me gate out. He was given me very 3rd class treatment. He said we are not delivering things from office those i was collected from office earlier.
I promise you amazon i will not purchase any article from you. Many people from wardha are facing this problem.

I ordered a one months supply of rid-x septic treatment to be shipped to jim kelso at 179 worcester village road, worcester, vermont 05682. This was coming each month after the 28th of the month on a regular basis. Then for the month of september 2018 i started getting two (2) shipments of this product, shipped the same day and billed to my credit card on the same date. I am not sure how this second shipment got added to my account but i feel it might have been when i had to cancel my credit card account and open a new one because of a frautulent charge on my old account. Can you have this second shipment stopped so that i will no longer recieve two (2) shipments of the rid-x product.

Thank you for any help you can give me on this matter.

Paul h. White sr
177 worcester village road
Worcester, vermont 05682

I ordered a pigeon induction on 14.10.2018 from Amazon. The delivery date was 29.10.2018. On 26.10.2018 product went out for delivery but courier boy contacted me to inform that product will not be delivered that day as he is busy and promised to deliver on 27.10.2018. And then a false statement is made from their side that the delivery was attempted but the customer was not available. I contacted the customer support of Amazon about the...

Order no.[protected] order date. 30.09.2018
I received the order in October and due to some reasons I could not check it’s working at that time.Now when opened and tried to on it, we find it’s actually not charging and works only when it is connected with power supply and that too only on position 1.
Request to see it on priority and arrange to send new unit or may refund money ASAP..
Thanks
[protected]

Hey, sir
My name is ram tirath and my account name Goldy registered mobile no [protected] have ordered moblie from amazon on 10th October 2018.But due to some reasons related to seller, I have cancelled the order on 10th October 2018.After that amazon send a mail that the refund was successful and gave a reference number.But the amount wasn't credited in my account.I have payed the amount with my debit card.So i its the problem related to Amazon When I just called the Amazon customer care they saying...
Complaint This is in reference to a Disbursed charge for the amount of Rs.5, 998.00​ with Transaction Id24294A5VGVUProcessor Trace Id5391682613356783303050

10 october 2018 refund amazon 5, 998 did not came in my account

My full name- ram tiarth referene no 75503728284023570780758

I ordered a product on 10th of oct product is samsung 253l refrigerator.
I received a damage product
Cheat by the amazon seller cloudtail india limited.
Refund the product and replaced product delivery deadline was 31oct.
Till the parcel not receive
Parcel reached the nearest delivery center on 25th of oct. As shown in tracking detail..
Proper follow up to amazon customer care last 5 days for deliver the product asap they give me fake promises and fake followups with fake assurance of 24 hr delivery.
Also complaint to the courier partner they mail me the delivered to you within the next 24 hours. Assurance but not receive the product i have really facing problem.
It hurts me a lot.
And loss of delay delivery approx 15000/- rupees and loss of wasting of my precious timing about this issue facing a mental swindle.. Want a proper resolution and compensation..
Help me..
Thanks in advance..

Delivery agents from amazon transportation services are blindly updating the comment that "amazon transportation services couldn't contact you to deliver your package". It has happened multiple times with me now. I raised concern over chat support, call support & posted on twitter too, but no action was taken and product did not got delivered too.

Don;t know, how to escalate the matter.

Hi,

I returned the phone of cost 25000 on 21 oct 2018.

The pickup boy verified all the accessories and phone imei numbers.

Now amazon is telling like they didn't receive the phone and they got empty box.

They are telling that i stoles the phone and sent empty box for them but i have taken vivo v11 pro they are telling they received htc phone.

They are planning to stole my money.

Thank you,
Sairaj

I had purchased 10 or e mobile on dt 13.01.2018 from amazon.in warranty period the mobile became defective. I had returned the device to the company since 13.08.2018. But since 3 moths the company is not giving service to me nor amazon is returning the money. Since 1 month i had complained to amazon but no result. All details are mailed to [protected]@amazon.in.
Order no:#[protected]

I have purchased fans (Qty: 2) and i have received only 1 qty, that's why i have returned it back.

Now they are not refunding me the money by saying your account is on hold and we need to investigate.

And keep asking the same details again and again.

I have been calling from last 3 days but they are keep saying, please wait for 24 hours every time.

Someone please help me.

Thanks

My order no[protected] that is manisha idols antique buddha (Gold/black) which was not delivered to me but it is updated as product was delivered on 15 oct 2018 night 10 4 pm
I go message on 15 oct that your product was delivered by amzagent ([protected]) i called to that agent about product to whom he was delivered then he says that product was not assigned to him and he didnot deliver products in matrusreenagar area he cutted and he didnt accept my calls from next day
I put complaint against this by calling customers care but it is the first time happened to me like this
Here in this case wheather wrong delivery agent no send by amazon or he is saying lies to me or it was delivered to some other person
I asked watchman he told nobody camehere to deliver
My area is full of cc cameras
Check cc footage in my area wheather he delivered or not
If my product was delivered to me means why i want to call continously to customer service
Plz do futher investigation because i want to involve in that investigation because i didnot receive my product
Because that is my money plz do investigation from my end
And also i want to know full investigation which they have done till now
I got wrong investigation from their side
On 22 oct they told to issue refund but i ask for my product they told they will deliver by 30 oct
But now they are saying it was delivered
I have all proofs that product was not delivered to me
If product was missed means plz refund y amount i will book another item
Customercare team irritated me from 16 oct they dont know how to solve my problem plz solve my problem fast
Amazon is cheating customers like this

Dear sir
The refund on the order order id:[protected].
The refund was initiated on thursday 18 october 2018 8:28 pm (Ist) and refund reference number for the same is[protected].
The order was placed on wednesday, 10 october, 2018 9:54:51 pm ist.
But dear sir till now i do not found my refund.
So please resolve it sir.
Thank you sir.

Dear sir

I purchased a product on amazon on 12th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 18th of this month maximum time frame was 10 days. Still it was not reflected in my account. They had provided the refund reference number as 74332748292829154747064. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman. my refund amount not show in my account.

I have placed an order on 8th oct'18 and order no
Order #[protected]. As per standard timeline given by amazon was 24th to 25th oct but they have failed to deliver the shipment than new timeline given gy amazon 30th oct but again failed. Now they are frustrating for my refund money. I am regular in touch with amazon but they are not giving me correct answer.

My account has been put on hold by amazon.in accounts team. I am complaining to their customer service team from 11/10/2018 daily via emails and calls about the issue and yet their is no progress in the resolving. All the customer service says is to wait for 24-48 hrs, that i will receive a call from accounts team. And yet i haven't received a single call from them. Initially they asked me some details which i provided to them and now i'm getting different emails to provide new details which doesn't exist in my case. I have tried many times to directly contact the accounts team yet no response. I have almost 18000 rs in my amazon pay which are useless as account is on hold neither can i use that money on amazon orders nor can i transfer them to other accounts. I don't understand what is the amazon.in accounts specialists team doing even after my 50 mails and more that 50 calls and complaints about the same.

I ordered for one plus 6 mobile during festival season but got damaged micromax mobile. I daily call amazon customer care to pick up and refund the money like brushing and bathing daily routines. The delivery pick up guys also come and ask for one plus 6 mobile which i never got from amazon. Amazon is very branded company so ordered many items in past one year but now seeing true face big corporate company. Let me see how many months or years or lifetime needed to get my money back. I will post comments daily. This update is as of 30-oct-2018.

I have bought washing machine from amazon the order was prepaid, i wanted buy another washing machine so i called amazon regarding cancellation of order they said it will get cancelled, but after that i got message that "order is out for delivery" then also i called amazon then also they said order will get cancelled, then delivery boy came and
At the time of delivery i rejected the order but after rejection i got the message that "your order is delivered"

After that i have called amazon and the courier company too many times they said it'll take time to return the product

But yesterday night amazon coustemer service said that we can't refund your order coz the order is delivered

I have purchased chaoba hair dryer from amazon order id[protected] they send me a faulty product, i asked for a replacement again and again and selected the replacement, after repeatedly asking for replacement they keep on saying they can only orovide refund due to their system fault they can refund only and the price of the product gone high.
Its very unjustified thry keep telling me that it is the system problem and they cannot do anything.

I want to share a fraudulent experience of shopping at amazon india.

I have ordered a sumeet mixer grinder through www.amazon.in amazon india on 14th october, 2018. Order id:[protected]. Payment was done via my debit card.
This product was supposed to get delivered by 16th october, 2018. I was at home waiting for this delivery for the whole day of 16th october.

At night i checked my e-mail and i found an amazon email received at 11:19 pm mentioning that the order has been delivered. I got shocked that how they can move this order to delivered state without delivering it. Amazon website order status also showed status as delivered.
17th oct 2018 10:39 am, i called the amazon agent mobile number provided in the automated sms for delivery but no one answered. After that i called amazon customer service at 11:42 am and reported to them and they said they cannot act upon it until 20th oct and to wait for the parcel. Delay could be due to season rush.

I waited for 3 days and continued to try the delivery agent mobile number. He didn't pick calls or came to deliver the package.

I again contacted amazon customer service on 20th oct 2018 1:17 pm and asked them to take this matter into investigation. On 26th oct 2018 i called again to know the status and they advised that they investigated this issue and concluded that product was out from warehouse and delivered to the customer, we can't process return/replace/refund of this product.

I got really upset and thought to investigate this issue myself so i tried calling the delivery agent mobile number ([protected]) again at 6:50 pm 26th oct 2018. Just like before, no one answered. To my luck at 9:30 pm same day i received his call back and spoke with mr. Puneet rathi, the missing amazon agent, where he confessed that he did not deliver the item on 16th oct night 11.18 pm as shown on tracking details. And that he took it back to store/ warehouse/ office to deliver it next day to me. Then he caught dengue fever and was not at work for 10 days. I threatened him with police complaint and he agreed to pay the amount back to me.
Soon after that call at 9:58 pm 26th oct 2018 mr. Deepak ([protected]) called from amazon transportation services and asked why i’m lodging a police complaint against his agent and advised that he will investigate and come back to me the next day. On 27th oct after repeated chasing he advised at 3:51 pm that the package is lost and that the delivery agent is responsible and he will pay my money back. He also mentioned that there is no point doing a police complaint as they have not done any theft and that the police might end up taking money from me itself!!
Money has not come to me yet as on 29th oct 2018. Moreover, i am not interested in getting cash from someone. Amazon india is responsible for proper delivery of the item to customer. I, as customer, have no concern of what agents, vendors, carriers or means they use for delivering the item.
I have call recordings for all of the above and was sent to amazon india promptly. Upon which, to my surprise, amazon india has the same stand as before and claiming that the package was delivered to the customer and no action or refund can be authorized. They also sent me contact details of their legal dept to send legal notice.
I raised multiple complaints at amazon customer care with audio proofs of phone conversation, but the problem was not even acknowledged, let alone resolved. They still think that the package was delivered to me.
Now i feel cheated and mentally harassed by this kind of pathetic service from amazon india. These giant e-commerce websites are openly looting people and are relying on our crippled law and order situation where consumers cannot exercise their rights properly. However, i will now have to move to legal ways of dealing with this problem.