Amazon India Complaints & Reviews

Delivery agents from amazon transportation services are blindly updating the comment that "amazon transportation services couldn't contact you to deliver your package". It has happened multiple times with me now. I raised concern over chat support, call support & posted on twitter too, but no action was taken and product did not got delivered too.

Don;t know, how to escalate the matter.

Hi,

I returned the phone of cost 25000 on 21 oct 2018.

The pickup boy verified all the accessories and phone imei numbers.

Now amazon is telling like they didn't receive the phone and they got empty box.

They are telling that i stoles the phone and sent empty box for them but i have taken vivo v11 pro they are telling they received htc phone.

They are planning to stole my money.

Thank you,
Sairaj

I had purchased 10 or e mobile on dt 13.01.2018 from amazon.in warranty period the mobile became defective. I had returned the device to the company since 13.08.2018. But since 3 moths the company is not giving service to me nor amazon is returning the money. Since 1 month i had complained to amazon but no result. All details are mailed to [protected]@amazon.in.
Order no:#[protected]

I have purchased fans (Qty: 2) and i have received only 1 qty, that's why i have returned it back.

Now they are not refunding me the money by saying your account is on hold and we need to investigate.

And keep asking the same details again and again.

I have been calling from last 3 days but they are keep saying, please wait for 24 hours every time.

Someone please help me.

Thanks

My order no[protected] that is manisha idols antique buddha (Gold/black) which was not delivered to me but it is updated as product was delivered on 15 oct 2018 night 10 4 pm
I go message on 15 oct that your product was delivered by amzagent ([protected]) i called to that agent about product to whom he was delivered then he says that product was not assigned to him and he didnot deliver products in matrusreenagar area he cutted and he didnt accept my calls from next day
I put complaint against this by calling customers care but it is the first time happened to me like this
Here in this case wheather wrong delivery agent no send by amazon or he is saying lies to me or it was delivered to some other person
I asked watchman he told nobody camehere to deliver
My area is full of cc cameras
Check cc footage in my area wheather he delivered or not
If my product was delivered to me means why i want to call continously to customer service
Plz do futher investigation because i want to involve in that investigation because i didnot receive my product
Because that is my money plz do investigation from my end
And also i want to know full investigation which they have done till now
I got wrong investigation from their side
On 22 oct they told to issue refund but i ask for my product they told they will deliver by 30 oct
But now they are saying it was delivered
I have all proofs that product was not delivered to me
If product was missed means plz refund y amount i will book another item
Customercare team irritated me from 16 oct they dont know how to solve my problem plz solve my problem fast
Amazon is cheating customers like this

Dear sir
The refund on the order order id:[protected].
The refund was initiated on thursday 18 october 2018 8:28 pm (Ist) and refund reference number for the same is[protected].
The order was placed on wednesday, 10 october, 2018 9:54:51 pm ist.
But dear sir till now i do not found my refund.
So please resolve it sir.
Thank you sir.

Dear sir

I purchased a product on amazon on 12th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 18th of this month maximum time frame was 10 days. Still it was not reflected in my account. They had provided the refund reference number as 74332748292829154747064. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman. my refund amount not show in my account.

I have placed an order on 8th oct'18 and order no
Order #[protected]. As per standard timeline given by amazon was 24th to 25th oct but they have failed to deliver the shipment than new timeline given gy amazon 30th oct but again failed. Now they are frustrating for my refund money. I am regular in touch with amazon but they are not giving me correct answer.

My account has been put on hold by amazon.in accounts team. I am complaining to their customer service team from 11/10/2018 daily via emails and calls about the issue and yet their is no progress in the resolving. All the customer service says is to wait for 24-48 hrs, that i will receive a call from accounts team. And yet i haven't received a single call from them. Initially they asked me some details which i provided to them and now i'm getting different emails to provide new details which doesn't exist in my case. I have tried many times to directly contact the accounts team yet no response. I have almost 18000 rs in my amazon pay which are useless as account is on hold neither can i use that money on amazon orders nor can i transfer them to other accounts. I don't understand what is the amazon.in accounts specialists team doing even after my 50 mails and more that 50 calls and complaints about the same.

I ordered for one plus 6 mobile during festival season but got damaged micromax mobile. I daily call amazon customer care to pick up and refund the money like brushing and bathing daily routines. The delivery pick up guys also come and ask for one plus 6 mobile which i never got from amazon. Amazon is very branded company so ordered many items in past one year but now seeing true face big corporate company. Let me see how many months or years or lifetime needed to get my money back. I will post comments daily. This update is as of 30-oct-2018.

I have bought washing machine from amazon the order was prepaid, i wanted buy another washing machine so i called amazon regarding cancellation of order they said it will get cancelled, but after that i got message that "order is out for delivery" then also i called amazon then also they said order will get cancelled, then delivery boy came and
At the time of delivery i rejected the order but after rejection i got the message that "your order is delivered"

After that i have called amazon and the courier company too many times they said it'll take time to return the product

But yesterday night amazon coustemer service said that we can't refund your order coz the order is delivered

I have purchased chaoba hair dryer from amazon order id[protected] they send me a faulty product, i asked for a replacement again and again and selected the replacement, after repeatedly asking for replacement they keep on saying they can only orovide refund due to their system fault they can refund only and the price of the product gone high.
Its very unjustified thry keep telling me that it is the system problem and they cannot do anything.

I want to share a fraudulent experience of shopping at amazon india.

I have ordered a sumeet mixer grinder through www.amazon.in amazon india on 14th october, 2018. Order id:[protected]. Payment was done via my debit card.
This product was supposed to get delivered by 16th october, 2018. I was at home waiting for this delivery for the whole day of 16th october.

At night i checked my e-mail and i found an amazon email received at 11:19 pm mentioning that the order has been delivered. I got shocked that how they can move this order to delivered state without delivering it. Amazon website order status also showed status as delivered.
17th oct 2018 10:39 am, i called the amazon agent mobile number provided in the automated sms for delivery but no one answered. After that i called amazon customer service at 11:42 am and reported to them and they said they cannot act upon it until 20th oct and to wait for the parcel. Delay could be due to season rush.

I waited for 3 days and continued to try the delivery agent mobile number. He didn't pick calls or came to deliver the package.

I again contacted amazon customer service on 20th oct 2018 1:17 pm and asked them to take this matter into investigation. On 26th oct 2018 i called again to know the status and they advised that they investigated this issue and concluded that product was out from warehouse and delivered to the customer, we can't process return/replace/refund of this product.

I got really upset and thought to investigate this issue myself so i tried calling the delivery agent mobile number ([protected]) again at 6:50 pm 26th oct 2018. Just like before, no one answered. To my luck at 9:30 pm same day i received his call back and spoke with mr. Puneet rathi, the missing amazon agent, where he confessed that he did not deliver the item on 16th oct night 11.18 pm as shown on tracking details. And that he took it back to store/ warehouse/ office to deliver it next day to me. Then he caught dengue fever and was not at work for 10 days. I threatened him with police complaint and he agreed to pay the amount back to me.
Soon after that call at 9:58 pm 26th oct 2018 mr. Deepak ([protected]) called from amazon transportation services and asked why i’m lodging a police complaint against his agent and advised that he will investigate and come back to me the next day. On 27th oct after repeated chasing he advised at 3:51 pm that the package is lost and that the delivery agent is responsible and he will pay my money back. He also mentioned that there is no point doing a police complaint as they have not done any theft and that the police might end up taking money from me itself!!
Money has not come to me yet as on 29th oct 2018. Moreover, i am not interested in getting cash from someone. Amazon india is responsible for proper delivery of the item to customer. I, as customer, have no concern of what agents, vendors, carriers or means they use for delivering the item.
I have call recordings for all of the above and was sent to amazon india promptly. Upon which, to my surprise, amazon india has the same stand as before and claiming that the package was delivered to the customer and no action or refund can be authorized. They also sent me contact details of their legal dept to send legal notice.
I raised multiple complaints at amazon customer care with audio proofs of phone conversation, but the problem was not even acknowledged, let alone resolved. They still think that the package was delivered to me.
Now i feel cheated and mentally harassed by this kind of pathetic service from amazon india. These giant e-commerce websites are openly looting people and are relying on our crippled law and order situation where consumers cannot exercise their rights properly. However, i will now have to move to legal ways of dealing with this problem.

I have ordered honor 7x black but i have received blue honor 7x mobile on 13-oct-2018. I have called amazon customer care and reported issues on 13-oct-2018. They telling we will investigate and will update you like this. My opinion is i don't want refund and i need replacement while receiving honor 7x blue and then i return blue honor 7x mobile. While calling customer care they are telling your compliant in under processing we will update on 29-oct-2018. I am not received call from amazon, i called 30-oct-2018 but they are telling only refund not replacement. I have ordered genuine product but received wrong product.
My mobile-[protected], raja g

Product skybags 29 ltrs blue casual backpack (Bptaz1blu) booked on 25th oct, 18. Was to be delivered by 31st oct. Received sms today morning. When i called up the delivery boy, he says he has left the job. Bad job by amazon.

Today is my evening is my travel, and if i do it receive by afternoon, i am going to fall in a big soup. I did a mistake by booking this product. A product that is not delivered after 6 days of booking!

Dear sir, my issue is regarding late arrival of my item (Approx 15 days) and that too a wrong item for which i have already paid during order. I contacted customer care when wrong item reached which i not accepted and took its photowhich i emailed them, they told to call after 48 hrs again to customer care and my replacement with correct item will be made in place of refund for which i insisted. But after due time, i called again, this time they told, item is returned to seller and refund could only be done and i have to again place order.
My point is i paid 15 days back at offer price and i wanted the right item, which they denied.
My order[protected].
Thanks and regards
Sanjeev
[protected]@rediffmail.com,
[protected]

Hi,
I am deepak kumar, a prime customer with amazon. I have placed an order in amazon on 03rd oct, 2018 with the order id:[protected]. It was a hard disk and a mobile holder and as per amazon it was a third party seller named "jalaram store". Before placing an order with the third party seller i had contacted the amazon chat support to know the details of the seller and wanted to know whom to contact in case of any issues. The chat support person gave an assurance that amazon will take all the responsibility and all the sellers are amazon verified and trusted sellers. After that i placed the order.
I got a tracking number from the seller on 4th oct, 2018 and the tracking reference number is cg[protected]in belonging to india post. Since then i was trying to get the details of the shipment which i was not able to get as there was no information and it was saying "consignment not found" in india post site.
After waiting for few days, i raised a request to the seller on 10th oct, 2018
Dear sir,
I am trying to track the details of the consignment for a long time but not able to get. Its been more than 3-4 days but no info. Please help me tracking the details.
Indiapost doesnt show any information.

For which i got a reply,
It will tracked from friday (Oct 12th) as we reshipping it and updating new tracking id.

I waited for the same and did not receive any mail with new tracking details on 12th oct. So i sent a mail to the seller on 14th oct,
Dear sir,
It is like 10 days you have given a tracking number but nothing is updated till now. Upon contacting last time u had told me that by friday a new tracking detail will be available. But unable to find anything. Can u please update the details.

The seller replied back on the same day with,
We will deliver the product to door step at expected delivery date provide while ordering. Generally product takes 7 to 9 days for delivery and in some cases it may delay and for same we will inform before delivery date.

I contacted the customer care just because the seller had not responded back with the tracking number. Even after a mail initiated from the customer care end, the seller did not provide the tracking reference number.

Again on 15th oct, 2018 i had contacted the customer care and requested for cancellation of the product as the seller hasn't given any valid tracking number even after 12 days. A mail was sent to the seller from customer care end like,
We've been contacted by one of our mutual customers regarding an order placed with your store. Below is the information provided by the customer:
Reason: cancel order
Details: customer do not want the item, as its being delayed a lot. So please cancel the item and process refund for the item. Customer do not want it. Please do it as soon as possible.

I also added a note on the same ack mail as,
Dear sir,
I have been patiently waiting for the order since oct 3rd. It was promised by you last time that a new tracking information will be provided on friday, 12th oct. But nothing was provided nor the details of the shipment was not updated for the tracking number given initially. Hence i humbly request you to cancel the product and process the refund as soon as possible and im no longer ready to wait for the product due urgent requirement. Hope to have a smooth transaction now and further.

After this i got a reply from the seller that,
Dear buyer,
We apologize for delay in delivery of product as we assure the
Delivery of product between 19 to 20 october.
It is humble request to co-operate us so we can deliver product
On above delivery date.
We are always there for resolution.

I replied back with,
Dear sir,
I was ready to wait for the delivery as per the message you had sent on oct 10th. "it will tracked from friday as we reshipping it and updating new tracking id".
I was patiently waiting for an update and then there was no update from your side with the new tracking details. Its been 3 days since friday still no new tracking number was provided. Because of this and due urgent requirement, i had to order a new hard disk from a different seller and im getting it delivered by the end of the day.
So i kindly request you to take this cancellation request and process the refund. Hope we will have a smooth transaction.

Again on 17th, oct 2018 i had contacted the customer care to know the status of the cancellation and refund and the executive told me that the seller hasn't responded back within 24 hrs regarding cancellation and so she is raising an a to z claim for the same.

I got a reply from the a to z claim team like,
Hello,
We are sorry you have not received order[protected]. Our team is investigating your a-to-z guarantee claim of rs.3, 068.00 and will get back to you.
You can check the status of your claim by visiting your account.in the "orders" section, click "your orders". Look for this order in the list and click “file/view claim”.
To learn more about the a-to-z guarantee, refer to our help pages: https://www.amazon.in/gp/help/customer/display.html?nodeId=[protected]
Sincerely,
The amazon a-to-z guarantee team

I contacted customer care again on 20th to check the status and they initiated mail to seller,
Details: kindly cancel the order as customer doesnt want the product. Kindly cancel the order and we can cancel the claim once refund is issued to customer.
Seller replied back as,
As a prepaid and self ship order we dispatch it in 24 hours and provide details forward to courier partner so we will try our best to cancel it or another thing is you can refuse delivery for cancellation.

I replied back to the seller as,
Dear sir,
Thank you very much for your response for the concern raised. I agree to the fact that its a prepaid order and you have dispatched the product already, but i would like to ask you one simple question. Why the tracking number doesnt show any records and it says "consignment details not found". (Below image is for your reference). I have received many products through india post and the delivery was smooth along with the details of the product very much traceable.in this case, its completely hidden/ unavailable for the past 16 days since the tracking number was provided. See this from the perspective of the buyer, it will be like the tracking number is completely fake/wrong and again you had agreed that a new tracking number will be provided last friday which did not happen and that is the reason i had to raise a request for cancellation and have bought a new hard disk already.
I really appreciate your effort for having posted the hard disk in a competitive price but because of no proper response i was forced to cancel the product. I hope you understand the issue from my side as well and take a bit more effort to cancel the product and issue me a refund at the earliest. This will help to increase your credibility.

The seller replied back as,
We are working for the issue occurred and it is faced by many india post regions not to all so request to wait till we deliver it as per date

Then i have replied to the seller one last time as,
Dear sir,
I have made my point very clear "cancel the order & issue me refund". I have told many times due to this issue, i have already bought a new one and i cant afford one more. You are expecting the customer to understand the issues faced by you and inefficiency of your courier partner. I have all right to cancel the product before the delivery and i have requested for the order cancellation on oct 16, well before the delivery date and that doesnt even matter as the tracking number provided by you is wrong and doesnt give any details.
I am saying once again i donot want the product and i only need the refund for the product. Dont again start afresh asking me to wait for the delivery date as its a fault from your side by not giving the right information to the customer since oct 4th. I am not ready to wait anymore. I hope this will be the last correspondence in this regard and refund will be issued at the earliest.

The seller finally on 20th oct replied back as,
We processed the refund for unfullfilable order and will be credited in 3 to 5 working days.

After 2 days i got a mail from a to z guarantee team that,
Hello,
We have denied your a-to-z guarantee claim on order[protected]. A claim can be denied for many reasons but the most common ones are listed on our help pages.
If you would like to appeal this decision, visit your account.in the "orders" section, click "your orders". Look for this order in the list and click “file/view claim”. On the next page, click “appeal decision” and follow the on-screen instructions. We may ask you for more information throughout our investigation. Failure to respond within 3 days will mean your appeal is denied.

This mail was very much shocking to me as the entire fault was with the seller and the amazon yet nobody contacted me asking for the issue but they have cancelled/ denied the claim and that too i haven't raised that from my side. I replied back like,
Dear sir/madam,

I had requested for cancellation well before the delivery date on 16th oct itself. Seller had agreed for the cancellation and he informed me on 20 oct that refund is processed from his side and will be credited within 3 to working days. Please check the status and process the refund as informed by the seller.
How can you say you have resolved the claim without giving a resolution for the customer who has all the right to cancel a product and request for a refund well before the delivery date. I have informed the seller also that i will deny the delivery form my side.

A to z team replied back on 23rd stating,
We have closed your claim for order[protected] because the order is not eligible for coverage.
To be eligible for coverage, the day you file the claim must be 3 days past the maximum estimated delivery date.

(This is not the right way to respond as they have a confirmation that the seller had accepted the cancellation and had issued refund as per the mail i received.)

I again contacted customer care to know the status of the refund and it was forwarded to the seller and he had replied back that "it will get tomorrow".

I patiently waited till 29th oct and again sent a mail to the seller as,

Dear seller,
As per your mail, the refund was supposed to be credited on friday, 26th oct. Since i have no message from the bank regarding the credit of the money or even a refund confirmation message/mail from your side, i would like to know the status as this is not the right way. You had promised to pay the money back within 3 to 5 working days and that was on 20th oct and today is 29th. I hope you understand the criticality of the situation and credit the money by the end of the day.

The seller again replied back stating,
Dear buyer
We issued refund for undelivered order which will credited within 3 to
5 working days. Humble request to apologize.

I told the seller that,
Dear sir,
The same you have sent to me before 9 days. Below screenshot is the mail you have sent to me on 20th oct stating refund is processed. Now again you are asking me to wait for 3 to 5 working days. You are holding my money for more than 25 days and this is not the right thing you do. Do not test the patience of the customer. Hope you understand.

(Again he replied back with the same mail).

After this i contacted the customer care and i had to wait for 1 hour to get the call connected to the escalations-manager who again asked me to narrate the entire story and i had told him completely what had happened and he asked told me that a gia form/claim (Guarantee investigation claim) has to be raised and within 12 hours i will get a response and i have to reply back on the same then the process will start and it will take max 2 weeks for the resolution. I did not agree to wait for 2 weeks and asked him to mention in the form that problem has to be resolved within 3 working days. I got a mail after waiting for another 30 mins on call that,

As per our conversation guarantee investigations assistance form filled, you will receive a response to this form within 12 hours.
As per your request you need the refund to be done within 3days but as per process inform to wait for 01-02weeks post confirmation from cx side. And no commitment done from our end.

As per the mail, i again waited for 12 hours and i did not get a response i sent a mail again asking for the refund status, it sent me a automated mail asking me to wait for 6 hours for response which did not happen and finally after 25 hours after the mail commitment that i will get a response from buyer guarantee team, i again called the customer care to know the status. Again it took a long time to get connected to manager-escalations and he never gone through the case history properly and was again questioning me. Finally after few conversations asking for the status he told that its their duty to forward the issue/mail sent and we have no job in the response part which was a really hurting answer for a person waiting for so long trusting amazon would resolve the issue for the self/seller issue. And after that he again asked me to write to buyer-guarantee team directly for the resolution.

I had wasted my time, money everything contacting customer care for hours together and finally they say we have nothing to do with this and the other team does not even respond back.

I have never ever faced this much of harassment from any customer service end. Amazon does not care for their customer that too even if its their prime customer.

I want my money back.

I am richa chaudhary, a regular customer of amazon. I used to buy from amazon, coz i have a trust in it. But this time its service is ridiculous.i have ordered an item, adaoni hardware security chain of antique iron. And after placing order, i didnt found cancel option, so i contacted customer care to get it cancelled. They said, we have no option of cancellation, so u can return it. I thought the return will be a normal pickup from my lication and refund process. So i agreed. But after i received the item, i got a mail, in which a full proof return process was mentioned. First i have to download the documents, some of which i have to paste on outer side of parcel, some inside the parcel, after downloading, i jave to get dem printed from printout shop. Den i have to go to post office to get it sent via speed post. In all dis, my money and time both will be expended.
Dis is ridiculous. Today i also talked with amaons associate, he said yes u have to follow this, as we dont have a pick up option available. I am saying previously also amazon picked up items from my lication, now what has changed now?
I havnt buied this coz i believe in sellers goodwill, i buied coz i believe in amazon. But, i have to sadly say, will never buy anything from amazon in future

I have returned an shipment amounting to Rs 2399 but the courier Guy wrongly selected an shipment amounting to Rs 1999 instead of Rs 2399 without checking the order id.I did called their customer care five times, all I got was their fake promise to solve the issue in 2 to 3 working days. I did not get any refund yet even after 18days of my dispute. They have been handling my issue to casually.

Hi
I have ordered to mazone vide order[protected] July 5th 2018. But till date i have not yet received my ordered product. After submit so many complaint to customer care they are not bothring. either deliver or send back refund ASAP, otherwise i go through consumer court
My order by the name Basant Garg
Kindly revert on my id [protected]@gargmotors.com