Amazon India Complaints & Reviews

I had ordered a lenovo laptop and received it on 18th october'18, while checking the item warranty it shows the product is registered 60 days before. I am afraid that the product received was a used one. I noticed the warranty details on 28th october and raised the complaint and they (Amazon cs) said it will be resolved with 3-5 business days but still, it is not resolved.

Also, advice me on how to claim for this product. Now in amazon website its showing zero orders in last six months.

I ordered two products on amazon through amazon app on 28th october 2018. My order no is[protected]. I did payment while placing the order in advance. The date of delivery was given 2nd -5th november but it was expected to be delivered on 2nd november as per date showing on amazon. Now amazon is saying that the product could not be delivered to you. I talked to amazon customer care and they are saying that sorry for the inconvenience. Product cannot be delivered as it has been returned back to seller or lost somewhere before reaching me. This is a big cheating or negligence of amazon online shopping services.

Hi

I ordered one plus 6t mobile from amazon courier on 1st november. Delivery guy came with the package on 2nd november i gave my otp to him, but he couldnt able to scane the qr code. Later he said he will not hand over the package to me because he couldn't scan the qr code. I called amazon customer care, i let delivery guy to contact his higher authority but non of them are very responsive. My problem is not solved. Delivery guy telling me he doesnt know when can he deliver the package. Am going out of station from 3rd november. One plus 6t is a new mobile, i was hoping so much to use that mobile in my journey, but with amazon service, i am highly disappointed. If anyone can help me with this issue, i highly appreciate it.

My invoice number is - blr5-71719

Please help me with this isse, and amazon should not hire people who are this irresponsible.

Hoping for some reply
Ravishankar h s

I had ordered an oppo f9 pro on 26th oct’18 under exchange offer. It was delivered on 29th oct afternoon, and my old mobile was taken back as per the exchange offer. Soon after opening the package i found that the mobile phone was missing and only the phone accessories were present (Charger, charging cable, earphone and mobile cover). So, there must be some issue from their side. Was also surprised to find in the amazon box, 2 bills were present with different names (One being in my name). I immediately raised a complaint with amazon customer service regarding this and they sent a mail asking to give the photoid proof with a link to upload it which i also did.

It’s being 5 days that i didn’t receive any update from the team, after following up several times with customer service, i received a mail stating the investigation process will take more than 10 business days time to complete their investigation. Now, i am left with no phone and i am being penalized for no fault of mine. How can you expect to wait for so many days as i don’t have any spare phone with me? I asked for the replacement also.

I have the number of the delivery boy also who has delivered me the parcel on 29th oct : +91-[protected].

Worst delivery by amazon.
I have ordered 2 quantities of the nutritional drink and only one was delivered, now more than 10 days are over after complaint no action is taken from amazon customer care moreover the link to call customer care representative is been removed. The customer care representative are not resolving the issue properly, i m charged for the product which i don't even got.

Greetings, my account is blocked from India past 10 days and I tried everything but still nothing has been done in this regard. Sent mails, replied to mails, chatted, talked over phone call. All in vein.
I wrote many mails and reply to [protected]@amazon.in, [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.com.
Sent fax too.
I used visa debit card for all transactions and being prime member, I'm suffering. I have around 4000 Amazon pay balance.

Sir,
I have requested a return of an item before 2weeks nobody has picked up my package till now, also they are not giving any return address too, i have called 5times to customer care till now no response from there side. They are not giving any address to send it back and return policy is going to expire on november 8 sir please do the needfull.

So this is regarding a referral program for one plus 6 that amazon offered to all one plus 3t, 5 and 5t users, referral program promised that if i get two buyers for the one plus 6 and they use my referral code i would get a one plus bullet earphone free, although after referring i wasn't contacted for the earphones (They said that you would get it by the 30th july) after asking the customer service guys half of them are unaware and refused to help, most of them can't even understand what the program is all about and keep assuring me that they've sent it to the concerned team, i have registered multiple complaints under my email id with the order id on 3rd august 2018 and yet haven't got a response.. I[censored]nable to provide then why give the offer?? To make us customers beg for what you promised?? Or just to increase your sales? Now they come up with multiple excuses and i am tired of contacting them that's the reason i've written to you guys.

My account has been put on hold. I have tried contacting your accounts specialists team for this issue many times via emails. They have been provided with the data they asked me to provide. It has been more than 15 days since I started complaining about this to your customer service team via calls and they only say to wait 24-48 hrs to receive a call from your account specialists team. I have added 17990 rs on amazon pay balance via 2 gift cards. Is amazon trying to take my money or are they willing to help to resolve my issue ? If yes then why even after telling me to wait 48 hrs, they haven't contacted me neither my account has been activated. I even have sent emails to investigation team but the same issue. I have described my whole issue in previous mails.
I just need you to unhold my account temporarily so that I can use my amazon pay balance and order the product.I just need to place my order as soon as possible.

This is to bring to your notice that i ordered a product as fossil smartwatch (Order number:[protected], model number: fossil explorist analog-digital black dial men's watch - ftw4004) from amazon on the 13th of october 2018. It had a price of 20000 inr but i got it at a reasonably good discount for 12500 at that point of time. I had paid the amount online while ordering. First amazon responded that day would deliver by 23rd of october 2018. By 22nd, it even reached the kolkata hub, which is near barasat - the delivery address. But then suddenly, without any substantial reason the delivery date got changed to 26th, and then again to 31st october.

Then to add insult to the injury, today amazon told that the product was lost and they would refund back my money. This is totally unacceptable and kind of fraud. Amazon being such a coveted company, i would expect a much more responsible behaviour than this. I was at no fault for this whole scenario - amazon has failed to deliver the product. How can i be compensated for this? I would expect amazon to allow me to get the same product again at the same price which i had originally bought it for - at a later point of time, or a gift coupon which i can use to buy that product at a later point of time, even if the discount is not as much as it is now.

I would be obliged if you can kindly look into the scenario and get back to me at the earliest with a positive response
Thanking you
Yours' sincerely
Ritam bose and [protected]

Refer to my order No.402/8684218/0406735 dated 30 Oct 2018 and your invoice No.IN -2512 dated 30 Oct 18. It is bring to your notice that i have ordered books namely MTE-02 linear algebra in English where as you have delivered MTE-03 Mathematical methods.

Kindly replace the right book in early date.

Regards
Dharambir Yadav
[protected]

My name is ganesh, Amazon refund on 24-oct-2018, 7 days over but still Amazon not refund my amount to my bank account.

Refund reference no : 422705
Order date 10-Oct-2018
Order #[protected]

I called regularly to bank they told don't have authority to check from reference number, please contact Amazon and amazon told that we refund you on 24-oct-2018, please call bank customer care, sbi bank customer care told that we cant see anything why we stuck your money, please call Amazon, I don't know what is procedure to find my money with whoem, i missed Amazon diwali offer.

Hi,

I am located at Gurgaon, Haryana. I want to order item from a seller who is located as nearby to deliver within 2-4 days. But there is not mention of seller location even could know reviews, ratings, feedbacks and selling period on Amazon.

Later, Ordered a Panasonic SR-WA10H(E) 450-Watt Automatic Cooker with Olympia Industries Ltd seller as it guaranteed one day delivery and did not mention any special subscription. Once placed the order the delivery period change upto 7 days which is to pass wrong information to the customers.

Now ordered on 28th Oct with guaranteed 1 day delivery, the courier tracking status show the item stationed in one place for last 3 days, 30 Oct - 1 Nov, Tracking ID[protected]. Kindly do the needful to deliver in time or cancel the order. There is no contact point and the chat service only allow to select an answer as of talking to AI.

Kindly check the attachment screenshots.

[protected]@gmail.com

I have complained earlier on 27/10/2018 in this matter but no one could not contact with me from amazon. Now i am again complaining in this matter. Subject - 10% cash back from sbi debit card.
I purchased motog6 4gb ram 64gb internal storage from amazon indian great sale through sbi debit card from your delivery man on 12/10/2018 but i not yet received 10% cash back from this offer. Hope you will take proper step quickly in this matter. My address is b-16 chirantani park bansdroni, kolkata, west bengal. Email id: [protected]@gmail.com.
Thanking you,
Yours truly

I have purchased staeditler luna classic 24 color water color pencil set withfree gift/boolm984c (Jr-qvqg-toig). But the free gift not received. The gift is showing in your invoice. Avoid this kind of cheating by offering foolish advertisement. Who is responsible for this theft. Kindly clarify and send it urgently.

Order no.[protected].
Order date 22.10.2018.
Invoice no. Sdef-889

I am the author of 18 lines to insanity.
And i am seeing that my book is being sold on your website without my authority

Dr store is selling my book at 1400 rupees which i have not allowed at all.

Amazon can not allow such fraud to happen on this portal and should see that my book is removed with immediate effect as i will be selling my book myself on all sites.

I expect your immediate action on this matter as it is ver upsetting to see such fraud happening on your well known site.

Look forward to a quick response from your side.

Dear
My acc no:[protected]
Customer id 99122840
I purchased a product from amazon on 10th of october and canceled it on 11th of october. I payment was done through my mastercard of canara bank.
Amazon says that they have successfully transferred the amount on 12th
Whose reference no provided by amazon is
293458. The amount is still not reflected on my bank.

The main branch doest have any information about this.

Please provide the solution asap

Shipped with ecom express
Tracking id[protected]
Order date

25-oct-2018

Order #

[protected]

Order total

6, 850.04 (1 item)
The despatch man came to office address on sunday so i am unable to get it but i called him i will get it tomorrow but he returned my order
And not given any response to my calls, msgs, plz re deliver my order..

I ordered some products from amazon and also asked for refund. Probably the amount has been initiated but i’ve not received it yet...
Reference number : 75503728292023801455907 for 279.20 and 75503728287023664822174 for 139.30
Refund date : 18th and 13th october
Refund amount :rs.279.20 and rs.139.30
Almost it’s 3weeks late... So kindly proceed the process asap...

Dear sir
: refund for amazon.in order :[protected] my name goldy mobile no [protected]
I purchased a product on amazon on 10th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 10th of this month maximum time frame was 10 days. Still it was not reflected in my account. They had provided the refund reference number as. 75503728284023570780758 i had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman. My refund amount not...5998