Amazon India Complaints & Reviews

I have a charge of $119.00 on my visa card. Transaction date 9/21/2018.
Amazon prime amzn.com/bill wa

This charged appeared on my visa and i have no idea what it is for. Looking at all the complaints with this site, this must be a scam. You should not have to register to submit a claim. I believe the better business bureau is the place to write a complaint.

This is a repeated habbit of the delivery agency of amazon india located at kochi. The agency name is krgs. It is located at eroor tripunithura kochi. The delivery boy named jithin joseph is shipping back the product without contacting the customer. He simply reships it back to the seller. This happens when cash on delivery is applied. If payment is made online he delivers the product to home. I enquiered about this to him and he is so arrogant he told me hw will do what he wants. I tried contacting amazon about this and the executive said he was helpless. It took me lotnof effort to buy the item coz it was limitted. I was waiting for the product and this happend. The owner of the agency is not responding to anything. I urge amazon india to look into the compliant

Order :[protected]. Its been more than a week i have placed an order. On 16th, i got the message that the product will get deliver by 16th evening but till today i have not received my order. Next day also got the same message and try to reach the executive ([protected]) since morning but he is not picking up the phone and sometimes its not reachable. The most annoying part is that the status is showing delivered and i have not received my order. How the agent can mark the status delivered like this??? Following up with customer care and delivery agent since last week and result is sorry and wait till tomorrow, we are doing investigation
And its not my job to followup for delivery with delivery agent and amazon for my product. Its their job to notify me proactively for any delay. And sorry will not bring my time that i have wasted in following up for the delivery and now they are not even initiating the refund.
Need an immediate action on this.

Order #[protected]

This is regarding a serious fraud that i faced while purchasing nikon d5600 with 18-140 mm lens kit during the great indian festival on 9th october, 2018 (From appario retail private limited).

Now nikon is running a promotion that gives out a free samsung level u bluetooth headset along with this product (Aug 2018 promotion). Date of import for my product is august 2018 earlier i though that it may not be applicable with my product and may have been discontinued. Today my friend received the same product from another site which is also august imported and in his same kit the bluetooth headset is included.

I got suspicious and visited nikon showroom to confirm if i have been cheated. To my utter dismay, the guys at the store pointed out that the sticker showing "free samsung level u bluetooth headset" has been carefully removed from my kit box. The marks of glue are clearly visible. It is so carefully done even i hadn't noticed this yet.

I have attached the closeup of my kit box and you can clearly see the glue is there where the sticker would have been.

This is a shameful act of cheating by appario retail private limited, who, in the name of sale, are denying customers their deserved free gift with such a high value product.

I want to bring this to the attention of amazon. The headset is worth 2999/- and it is not a matter of joke if the seller keeps it to himself if it is due to the customer and provided by nikon. I have attached closeup of the area on my box which shows the glue marks clearly and also snap of what my friend received and you can compare and see that the sticker has been carefully removed from where it should have been.

If this matter is not resolved asap, i will move to consumer court and sue appario retail pvt ltd for case of cheating.

Expecting a quick resolution.

W. R. T amazon india order no. #[protected], i have ordered "nirlon delux non-stick aluminium cookware combo set, 4-pieces, red" with gift wrap. Problem related to the product and amazon india service is as below : 1. Since it was pre-paid consignment courier boy never bothered to delivered at my address instead it was kept with security and no acknowledgment was obtained for delivery. 2. Product i have received seems to be a duplicate product in loose plastic packing instead of product in nirlon box (Manufacturer box). 3. Product i have ordered for gifting, so i have selected gift wrap option for which i have paid inr 30 extra. But the product i have received in normal packing without gift wrap. 4. Amazon don’t seems to be serious about the product they are delivering nor with courier service. On contacting their customer care, customer care executive approach was very casual and it seems they are not bothered. 5. Earlier to i had got a duplicate product from amazon india against order no. #[protected] product was “nirlon non-stick aluminium cookware combo set, 4-pieces, red “. For this product too i had contact their customer care for “ product seems to be duplicate without manufacturer box, delivered to security”. I have contacted their customer care as usual their customer care approach was casual and was never picked nor they seems to taking any corrective action. Amazon should be penalized heavily for this kind of approach and attitude.

Hi, this is madhu, my amazon account mobile no:[protected]. I brought redmi 6pro mobile in amazon during great indian festival. That order has been cancelled from amazon side, and refund initiated from their end. I spoke with customer care ppl, they said they are going to give 864/- gift coupon as compensation. They didn't credit that amount and every time they are saying something. Please don't buy anything from amazon. They will keep offers, but they won't keep stock and playing games with customers. Please be careful with customer service

Re: amazon.in order #[protected]

Dear sirs,
Today 24/10/2018 i received the order[protected] order date 18/10/2018), invoice number in -2942, invoice date 15/10/2018 parcel containing 2 packets totaling only 4 nos vip frenchie briefs (100cm) instead of 8 (100cm) briefs. The other description of the item is:
Vip frenchie plus men's cotton brief (Pack. Of 4) b0727r8qmq (Sku190081), amounting to rs. 796/-

Kindly either forward the balance 4 items or refund the excess money taken.
Susan thomas mathen
1c, cears mid town
Padam stop,
K p vallon road
Near buy and save super market
Kadavanthra
Ernakulam 682020

I have order karbon k9 music champagne from amazon on 19 the oct 2018 the status showing delivered however the product has not yet arrived asking for cancellation /refund the customer care is saying to wait for sometime and it will take time for refund/cancellation as investigation team needs to look into this matter the payment for above mobile is already made please share some advice

Hi sir I'm from Hyderabad, recently i had oredered KAAVI FAB WOMENS SILK JACQUARD THREAD WORK SAREE (KVA_3223_ORANGE) price :1799 (seventeen hundred ninety nine ) on october 3 and received the product on october 8 but returned the product on october 9 by blue dart courier
Awb number ( blue dart ) : [protected]
This is the reference number given by blue dart at the time of pick up .with this reference it is clear that product is delivered to the seller on october 11
But till date i didnot receive any information or refund regarding this product
Everyday i am contacting your help centres / customer care but no use
Till date the result is zero .
If you want proof i had provided the blue dart consignment number which shows product got delivered, and you can view my conversations with your customer care. Issue my refund as soon as possible

I have placed order for dslra 750 + lens in amazon. It has come for delivery on schedule day (20.10.2018) in damaged packet. On questioning about the package the delivery boy took it back and declared it as delivered. The customer care always assured that the same will be delivered by 24th oct 2018 and on 24th amazon on its own violation cancel the order and initiate the refund process. The credit will be effected in 3 to 5 days. Now for no fault of mine i have to pay interest for the period, i have lost my celebration, i have broken heart my child by not giving the gift in time.

God bless amazon

Hi,

I had returned an item (Alc creation's women's straight kurta - order #[protected] on september 11th, but still now i didn't get my refund amount.
I had contacted amazon for more than five times but still now i didn't get my money back. I didn't expect this kind of service from amazon. I'm waiting for more than a month.

Please return back the amount at the earliest.

Thanks,
Vidhya lakshmi s
[protected]

I ordered a kent ro filter from amazon india on 27 july 2018. Here is the product link:
https://www.amazon.in/gp/product/B0073QJ32A/

The seller was aqua smart services.

Since then, all o[censored]s have been having health problems like indigestion, cough and cold, etc. We had upgraded to kent ro from an old aquaguard, which never gave us such problems. So it was quite surprising. But we never thought it was because of the water.

Last week the filter developed a leakage. I called the kent ro customer care. They sent a guy to fix it (Under warranty). The guy informed that the product is a fake, and showed to us some subtle differences between our filter and original product photos. He took photos of our filter, and said he will escalate this within kent, and kent won't be able to provide us warranty or service on the fake product.

I called up amazon, and they said they will investigate the case, take back the product and give me a refund if it's found to be fake.

But how will a refund make up for all the health issues and life hazard caused by this incident?

My 2 orders at amazon[protected] and[protected] were shipped together through amazon transport vide tracking id[protected]. They attempted delivery at my office address on 18th oct, but the office was closed due to dassera. I asked them to deliver the parcel next day, that is 19th oct, but they didn't turn-up. Then i called amazon customer care and asked them to instruct amazon transport to deliver the parcel on monday 22nd oct, however they didn't deliver. I again called amazon customer care on 23rd oct and they assured that the parcel will be delivered within 24 hrs. Again it is not delivered. I all one whole week has passed by amazon transport has not attempted second delivery and the customer care are making false promises

Hi,

I have got a godrej 2 door fridge from amazon india which turned out to be faulty as it makes noise, gets overheated & water dripping out of it. Even the technician representative from amazon had visited & found all faults to be true. But we had requested for hand to hand exchange, what they deny & they don't care for their customers, making it difficult for their customers to survive.
As we have a patient in house whose medicine has to be refrigerated, but when the fridge is faulty how can a person survive.
Please take this case on urgent matters & under medical law.
Will highly appreciate prompt action against amazon india.
Contact: [protected]
Tairthick inamdar

Hi, i ordered a product from amazon on 13th october 18 but that was cancelled i don't the reason then i again requested to amazon they placed a new ordered however still not received. The product was returned because of customer refused however delivery boy has never call me or visit my address. I asked to customer service they said we can not provide product to you. But i want my order anyhow as i have already made the payment to amazon.

Could you help me how do i get my order.

Hello,

I am using amazon since long time and was very happy with their service.
But after my this time experience with customer service/technical support while playing return request is worst at all.

Regarding my order id/tracking i'd[protected], i tried to place a return request 5-10 times due to not good quality of camera as expected, but unable to place.

I requested a call back from next option but they are not able to help.

1st interaction, the technical person was not speaking properly and told me to wait for 2 mins to call back then hang up the call. Never called back.

2nd interaction, the technical person understood the concern and told me to install blanco app for performing some tests and took my alternate number to guide me on tests. Told me to hang up the call, promised to call back in 2mins and not called back.
I performed some tests by my own through blanco app that app was not able to detect issue.

3rd interaction, again same as 2nd interaction.

4th interaction - i spoke with the executive and informed about all the interactions with previous executives. This person denied that we can not do anything and you have to visit phone company. Again told me to perform test after a wait of 5 mins and then disconnected call.

I invested my more than 1 hour in interacting with technical support and my request of return is not taken. On website it's is showing as returnable /replacable till 30 oct but the request is not even placed after many attempts.

This time it's worst service at all by amazon which was not expected.

Please support, i want to return the product.

My name is rehan qureshi.. I have placed an order on amazon on 11october 2018.
And the delievery date was 15th and 17th october for two products.. The one product is lost in transit.. I got a message of out for delivery with delivery agent number on 17th but when i call him he said, "sir abhi to me office ni gya or me apke area me delivey b ni krta m ni deliver kraunga. After that the product agai out for delivery at around 10:30 pm and i got a message of failed delivery in the early morning next day. I dont think any indian company deliver product at night after 10:30pm then, i rescheduled the delivery for next day bt the product does no deliver. I called every day to customer care bt they alway said.3 common irritating lines
1) sir kal tak apka product pakka deliver ho jaega. Humne escallation pr lga dia h
2) sir apne itna wait kia h to thoda or kr lijieye..
3) sir humne coorier walo ko mail kr dia h.
Even on executive said,"sir kal tak apka product ni deliver hota to hum ek new order generate krenge. Bt next day they said sir apka new order ni ho skta hum apko refung kr skte h..
Its 8th or 9th over now, they are not giving me any solution everytime they fooled me they never called me for delievery instead i called them. Bt they update fake status.. I called them more then 10 times..
I dont want money back i want my product as i have wasted so many days and my valuable time..
I bougth them sale sale.. I have all the proof of call recording and screen shots.
Please take tactions against them.
Reg email:[protected]@gmail.com
Reg mobiile:[protected]

I have ordered hp 14q cs0006tu on 9/10/18 and delivered on 10/10/18 with different cheap model, i have contacted customer service and requested for product replacement on same day, also provided all the required details with product pics. They asked me to wait for 15 days for replacement as they need time to investigate it. Today on 23/10/18 i have contacted them to enquire status, they are telling that they have contacted me to enquire but not reached and need to wait 3 more days to resolve this, i'm sure nobody has contacted me, i have already paid full amount for the product then why i should have to wait to get my product. And customer service is terrible. I'm planning to file complaint against amazon now.

Hi,
This is regarding Order ORDER #[protected] from Amazon.in for product LG 23.8 inch Borderless LED Monitor - 24MP88HV for which the invoice / bill I have received does not have product serial number on it. Also warranty card is not filled-up with any info ( Blank). As without product serial number being specified on bill / invoice service centre is not going to entertain warranty claim I had contacted Amazon customer...

Hey,
My name is Amal Dev A S .I have ordered a laptop from amazon on 10th October 2018.But the seller has cancelled the order on 11th October 2018.The thing is that amazon people sending mail as that i have cancelled the order.I didn't do it.They just publishing some offers when after we have payed the order they have canceling it.And holding our money for lot of days and didnt return the money.Till now the amount was not credited to my account.Its all about 59, 990 rupees.When I contact the amazon customer care they are laughing when i tells the problem.I completely fed up with this.Amazon is 100% cheating customer.I would stop my all the future shopping with amazon.And i refer this same to my neighbours, friends and relatives.
Ordered Amount: 59, 990.00
Amazon Order Number:[protected]
Refund Reference No :[protected]
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