Amazon India Complaints & Reviews

This is what #amazon is sending to customer and when customer asking for refund then denying for refund and sending fake emails that they have processed refund while its 30 days has passed yet refund not reached in account.

11 october 2018 05:02pm amazon executive send email as below

Hello tejendra,

This is namrata from amazon escalations team.

Thanks you for writing back to us. I understand your concern about the refund for your orders. As mentioned previously, the order are being worked upon by our transportation team and they will get back to you once there is an update.

The refund for rs.15463.00 is already initiated from our end. We have already raised the complaint against the delivery associate actions would be taken against him.

We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.

I hope this helps, thank you for contacting amazon with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Yet refund has not reached in customer my account till the date and now when i am following up, then someone is saying refund has been initiated on 15 october 2018, someone is saying refund initiated on 16 october 2018 and someone is replying please provide us 3-5 business days to process the refund.

This is how amazon is cheating indian public.

Beware before buying on amazon india. They looted mine 2.6 lakhs rupees and going to loot more from public in upcoming days.

I have ordered 2 memory cards sandisk 16gb and 32gb on
Order #[protected], to day (Saturday 20 oct 2018)

Since i am travelling i could not collect my parcel at my office and when i called delivery man he said he will hand over the parcel to amazon agents office, as advised by the delivery man i have went to collect my parcel at amazon agents office at landmark complex, kannur.

I have given my tracking id to the lady and when i asked the lady at amazon agents office she said call the delivery man as she "doesnt know" where the parcel is... I could clearly see the parcel right in front of her (And myself ignored believing that that parcel may be belong to somebody).

The lady at the amazon agents office purposely made me waited 1.5hrs till the delivery man comes at around 0600pm. This lady clearly know that that parcel belong to me since she has already taken tracking id, address, name etc etc. Her body language and behaviour clearly says she is sick/sadistic
Women.

1. Either this lady is sick/sadistic or a fool (Her body language and behaviour shows she is sick/sadistic.)

2. If this happens a 2nd time i might give a police complaint against her
For making me waiting un necessarily.

If this is the case i rather opt buying these items from local market rather than amazon.

Amazon pls take notice.

Amazon service is very bad. Recently i ordered one loreal conditionar with online payment method. Bt at the time the order will delivred to me sudeently it goes back returend and when i call to customer care mr. Amit asked me that it is returend due to customer's rejection. He said the status is showing this but from my side i dont reject it. Than why at the time of delivery always my product go back. And its strange tgat the amazon put a status dat i returned it. Before this i also orderd i mi phone from this bt same problem had been faced by me and the customer care always talk to me that today it will deliver... Aprox i had o wait for 3 weeks bt no response is there... Even he asked me that dis is cash on delivery thats why will not receive to you.. I hav to face this fourth time. This time em fed up.
Pls take action on this.

I am also faced this problem how to solve it sir

[protected]@amazonjobcare.in
I lost 11430 ruppees money
They told firstly for uniform 1550 i paid it secondly 5150 for salary account icici bank nd then 4730 for courier charge, totaly i paid 11430 and again they are asking 3200 for police verification charge..
Waste of money
Cheating peoples by telling providing amazon jobs i found in olx.. Please be carefull people
They sent an sbi bank ccount hareram kumar & avinash kumar account number [protected]
From 3 new numbers i got call and their phone numbers are:[protected],

I purchased samsung s9 by exchanging my samsung s7 edge mobile. Within 3 days the handset stopped working. Whenever i dialed any number, the message would be "phone not registered". If some one called me on my number, the message would be "phone switched off". We contacted customer care today. After making all exercises for 20-30 minutes, they said phone is not working and would refund the money. I am not interested in refund, i need replacement. If refund, then they should return my old s7 edge. They expressed their inability to give replacement as they do not have stock nor return my old phone. This is unacceptable to me as i have not sold my s7 handset but only exchanged for new s9. If you deliver defective instrument, it is your duty to replace it.in whole of this bargain, i have sold my s7 edge handset tp you instead of buying s9 from you.
You need to resolve it immediately as i cannot stay without mobile as well.

Best regards
U rajendra kumar
Managing director
Durag india instrumentation private limited
27/30, 2nd main road, industrial town,
Rajajinagar bengaluru-560044
Mobile :[protected]

Order no.[protected] date :[protected]
Invoice no. Scja-852
Invoice details : tn-scja[protected] date :[protected]

I have made online payment & ordered 2 mantra mfs-100 fingerprint scanner which is supposed to deliver on 16th october, 2018. I surprised to note that it is showing delivered on amazon webiste where as i disnt received the product. I had given complaint through tollfree no and also through email. By email they confirmed me rhat they will scrutinise the matter and provide me reply on 19th oct, 2018. But i didnt received any reply on 19th and when i contacted them they hace replied that they will now provide reply on 29th oct, 2018. It is ahowing that they are delaying reply and i feel i lost my money by orderibg through amazon. So i suggeat everyone not to buy any product through amazon.

Amazon india delivery system is not trustworthy. There has been at-least three instances where order status message showed my prepaid orders were delivered but they were not. I had to follow up with their customer service after which the orders were delivered the later day or day after. My latest prepaid order for a jbl sound-bar (Order #[protected] has been rescheduled at least twice in a week. I have made two contacts with amazon customer service, overtime i am told that it will be delivered tomorrow, cannot trust amazon. Tracking status shows customer has requested rescheduling but i have clearly not. Amazon site says order cancellation is not guaranteed, so amazon will take more than a week to deliver, reschedule delivery as per their wish, give false delivery assurances for a prepaid order. They are taking customers for a ride, disgusting service, too much hassle and follow up required. Customers facing issues should collectively raise their concerns to regulate this irresponsible business. Oh btw, their customer service email option is deactivated so customers can’t even document their concerns.

Dear sir,
We order acer laptop from your site dated 17 july 2018. (Ordering and payment details are attached herewith for your reference).

It was delivered on 25 july 2018 at the delivery address.
It was for the use of our colleague mr. D jayachandran. He was on leave from 24 july 2018 to 13 august.
On his return he tried to switch on the laptop but it couldn't booted up. We spoke to amazon over telephone and being told to contact with acer. From then we have continuously followed up with acer. Th communication done with acer is being forwarded in trailing mails.
On 3rd of sep acer engineer visited and tried to rectify the problem but couldn't succeed.
The copy of report is attached herewith for your reference.
Kindly take necessary action & resolve the issue as earlier.
Regards,
G l srivastava
([protected])

My name is rehan qureshi. I have ordered 4 product on amazon on 11 october 2018. Ordere no:[protected] two of them delievered and i have requested for the one of the delivered product bt they are not picking up. Every time the cancel and update false status. I called on the provided no bt the delivery man said i am on leave today or something i that, am uploading screeshot i have call recordings as a proof..
And other undeliverd product was going to be deliver on 15th and 17th respectively bt the are not delivering i called the delivery agent number provided by the company he said."sir abhi to me office b ni gya or abhi me ghr hu apke pass galt no aya h me apke area me deliver ni krta.. Evey time i call they said"sir humne apka product escalation pr lga dia h kal tak wait kr lijiye." its 6th day and they are making same statement.. They are not doing anything to solve this. Also out for delivery @10:30pm. And updating false status without even contacting me. I have talked to senior executive also bt he also made same commitment and nothing is done.
I have wasted my effort and time take serious action..

Reg email:[protected]@gmail.com
Mobile no:[protected]
Tracking ids for products
Tracking id[protected]
Tracking id[protected]
Return product order id #[protected]

Dear sir
As i have ordered redmi note 6pro (64gb, 4gb} on13th october and expected deliver day was given 15. But it was not delivered and amazon given replacement for this. But now this replacement also not received. This delivery was expected on 20th october 2018, but still it is not updated. It is already paid order. My number is [protected] i want the serious action to be taken upon this.

I placed an order as on order date

10-oct-2018

Order #

[protected]

Order total

299.00 (1 item)

Expected date was 12 oct 2018

Debited my money and no proper response held. Every time they only commuting early delivery. This box is booked to send vaccine with ice to karimnagar. They were also informed because of this delay a baby of 7 months would missed his vaccine on time. Which delay costed me 3000rs. Still they are not responding

For the above said order order no[protected], i placed only one order. But rs 598 for two products have been collected from me. For my one order u collected for two. U delivered one piece. So my loss is rs 299. So kindly refund the amount to my account. For the above said order order no[protected], i placed only one order. But rs 598 for two products have been collected from me. For my one order u collected for two. U delivered one piece. So my loss is rs 299. So kindly refund the amount to my account.

I have placed order on amazon on 16th october 2018 and schedule delivery date was 18th october but still product not delivered till 20th october.

- delivery person kept his phone in switched off state and mark comment "delivery attempted"
- amazon costumer care not aware of where the package is and the keep promising me that product will delivered in 24 hrs

Order #[protected]

I had ordered a tv for my parents on 10th october.. It was not delivered nor cancelled. I called customer care many times only to listen to no resolution. It was mentally harassing. This is the 3rd time that i am facing the issue. All my festivals have been ruined. I have called customer care multiple times. It was a gift for my parents and nitin happened. Rakhi was a also ruined like this. Working in india you should care about the indian sentiments and feelings on festivals where people plan and save for festivals. Its a big amount that is it for us. We save a lot to purchase this and most importantly it is the gift, the excitement has been lost.

This is 4th time, my pickup is cancelled, for a reason i have call customer care, they say i have refused for pickup, and then i have a call to amazon agent (Pickup/delivery boy, mobile number [protected]) and he says that ' aap bewakuf bana rahe hai islye main baar-baar aise hi cancel karunga" this means amazon trains there employees like this, that customer got issue with there product and delivery boy will resolve with there-end like this.
Please take action again delivery boy and on my order

From
Nandan sonthalia
[protected]

On 26 september 2018, i ordered a "scout 39 in 1 tool kit" (Order#[protected] in total of rs 549from amazon but because of some reasons i had to return it and before returning i was also not able to pick it up when it was delivered. So it took several days for the product to return to amazon and then amazon processed a refund of rs 549 but i never received any refund on my email id "[protected]@gmail.com" or on my mobile no.
I paid via visa
You can update me on this email id only.
My name is rivika chauhan but on amazon my registered name is sonia.

I had placed replacement of mitv 4a 49 inch for which return was picked on 14 oct and i was assured that replacement will be shipped within 48hrs.

This tv was supposed to be a gift that i wanted by 19th october.

After calling amazon.in support around 20 times also after talking to their escalon team i've not got any proper resolution.

I feel like i'm being harassed and evertime i call them i'm being asked to wait 24/48 hours.

Today (19th oct already) they are saying my replacement will be delivered on 24th november...

Like seriously.. After 1.5 months?... This is ridiculous.

I want help in making them ship the product as soon as possible. Had always trusted amazon blindly before this incident... But now i can't say the same. Such a shame.

I am very unhappy with the way i have been provided service for an item costin rs 650, since last one week.

I have not done any mistake anywhere, i have done as directed by amazon customer care and now i am stuck.

I had ordered one iron, bajaj majesty steam iron as i required it on urgent basis, being a prime customer i recieved it within two days. But recieved a normal iron instead of a steam iron.

So instead o[censored]sing it as i require it daily, i called up the customer care as there was only option of refund. I was told that replacement will be ordered on my behalf and i will get the steam iron on 17 oct till evening and i have to return the wrong iron to the delivery boy.

It never came, so today i called up, i was told that i would have recieved a email with a link, i have to go there and put an replacement order, i dont have any such email, i requested to send the email again, i didn't recieve one.

I made another call, this time i was told that i need to send this to the seller, and then only replacement can be done as this is a third party vendor and amazon doesn't have do anything with it.

I asked for a senior person to speak with, i got the same answer, this time i was told to go to post office and post this iron to the seller to get an replacement.

Fed up with this i checked for refund, the option has gone as the first time customer care person has cancelled refund and ordered for replacement. So i am unable to get refund now.

I had a very few questions before i write more emails and reviews which i should not if i get proper service.

1. Why did i was told that i can get a replacement in the first call if it was a third party vendor?

2. Why did the first time i called i was not told that refund option will be cancelled.

3. If at all i had time to go out and post this to the seller, why should i order online, i can go and buy myself from the market. Isn't it?

4. And is this the type of service for a prime customer, i hope you can see what all i ordered till date, just purchased a mobile and accessories for 20000.

5' do u think i am doing this purposely for a cheap item which i can buy by my own.

I want to tell you that i am very angry this time with the bad service which a renowned online company can offer if they have lot of customers.

I am not going to send the item to the seller at all, i will better throw it off, and buy a new one from some other site or from market.

I won't stop writing till i get a proper answer for my queries, its a mistake from amazon, and i am suffering.

Please call me only if you can provide me with some other solution than written above. Or else i am deleting this app.

Dear amazon,

With deep regret, i would like to tell you that you are a bunch of thugs and thiefs.

Its not happening for the first time, the order i had ordered had been wrongly sent.

I had ordered the metallic colour sanyo tv and black colour sanyo tv had been delivered to me, which is a different model and comparative cheaper and on requesting to correct & resend the order, a denial have been given to me from an executive. Leading me to stuck in a middle where i can go no where because that rate & that deal is no longer available, more over since i orded from amazon i didnt order it on flipkart or snapdeal.

Charged me higher and product given to me cheaper is a fraud, which had been done with me. Wrong & undervalued product have been given to me.

I have spoken to the customercare but they refused to do any needful & told me that your money will be refunded whereas i told that i dont need money, i need the tv which i had ordered & paid for.

Moreover i had checked the reviews, the seller is in a habit to do this kind of errors. Which makes it more doubtful about the intention of seller & amazon.

In the end i want to ask amazon that is their any person who have a live conscious. Or all are bunch of thugs & criminals.

Kindly look into the matter & give me my tv.

Regards
Ashdeep singh

I was book a inlander 70 ltrs grey rucksack (1009) bag on 12/10/2018 from amazon india online shop with price of rs:-1999/- with tracking id:[protected]. And they assured that delivered the bag before 19/10/2018 (Friday) 8.00 p. M at my home address. But i can't get bag. Then i was contact the amazon customer care. Then they tolled me it will delivered on 25/10/2018. And they don't provide the current status.