Amazon India Complaints & Reviews

I have brought phone on[protected], and i have checked the phone and put on charging the phone is hitting to much and i contact to customer support since last 20 days but nobody can resolve it and give me schedule for inspecting, on schedule day no one are coming at my address and i have received mail that is of service completed.

It is world big company and after 20 days if problem is not solved please do action on it we are your genuine customer.

And i have contacted for my problem since i received device but still i am not happy with the way amazon support are doing with me i am latterly tired and wasting so much time for that and on scheduling time i have leaved from my company i am employee then noboddy are come at my placed

Placed order online dt 7th Sep-2018.
Order Ref:[protected]

Order confirmed by Amazon on 7th Sep-2018
Delivery dt confirmed by Amazon on 10th Sep-2018 i.e 29th Sep-2018.

Till date my stuff did not received and no response by Amazon.

I try to contact over customer care nos but in-vain.
I send online complaints but in-vain
I search on net so many but not even pick by Amazon.

Lot of embarrassment

kindly help.

pritpal
[protected]

I've ordered 3 items on 25th oct 2018. One is about to delivered on 27th oct but not done. Others should be delivered on or before 31st oct even not delivered. Delivery guys just giving missed calls and sending msgs like we could not contact you, will deliver items on next working day.
Even customer care representatives saying that it will be delivered in short time but not happening.

I used to call everyone to tracking my order even i did cancel my travel because of that items will be delivered if i go home.

My order no is :[protected]
Order total : 3743 rs. (3 items)

I have purchased a bajaj shakti gl 15 liter geyser from amazon. I have purchased this on 25th oct and payment has been done to them in advance. They have delivered geyser and geyser was not working and i have requested for replace. But they have refused to replace after 3 days and committed me to refund of my money after collecting the geyser. But they have not collected the product and their customer care is telling me that product will collect tomorrow from last 5 days. Today i have seen on their site. If it will not collect till 10 nov 2018.
Then no refund will be given to me. I am facing very big problem in my family due to this.
I have paid on 25 oct 2018 and till today 3rd november 2018 i dont have geyser. My son is bathing in cold water and he is suffering from cold.
I am very much upset due to this unprofessional behaviour from amazon. I am feeling cheated and harrased by the amazon india..
Kindly look into the matter and solve it as soon as possible..

I have purchased a bajaj shakti gl 15 liter geyser from amazon. I have purchased this on 25th oct and payment has been done to them in advance. They have delivered geyser and geyser was not working and i have requested for replace. But they have refused to replace after 3 days and committed me to refund of my money after collecting the geyser. But they have not collected the product and their customer care is telling me that product will collect tomorrow from last 5 days. Today i have seen on their site. If it will not collect till 10 nov 2018.
Then no refund will be given to me. I am facing very big problem in my family due to this.
I have paid on 25 oct 2018 and till today 3rd november 2018 i dont have geyser. My son is bathing in cold water and he is suffering from cold.
Kindly look into the matter and solve it as soon as possible..

I have paid amazon prime membership for having guaranteed two day delivery. Amazon is incapable of ensuring guaranteed delivery due to the irresponsable and incompetent behaviour of the amazon transportation services of the edapally, kochi sector. I have yet to receive order no.5919 of 30/10/18, order no. 4755 of 28/10/18 and five earliers orders of october were either not delivered, or came damaged.

I have ordered a mobile samsung galaxy j6 on an exchange offer of samsung galaxy j5 on 28th october, 2018 from amazon and the delivery date given to me was 30th october, 2018. But, till now it has not been delivered and in the section track package, it is given that on 30th october delivery was attempted but it is not so, it is a false statement, they even have not tried to deliver and today, it is 3rd november and delivery has not come. I have also payed the amount of that product. Hence, i am complaining about this issue to you.
Amazon package id:sptp[protected].

Seven pre paid amazon purchases including those purchased with amazon prime membership not delivered to undersigned. Amazon transportatiion servicesbased based in edapally, kochi even posted by speedpost of india post two of the amazon prime orders that came tampered and damaged. Items showing « out for delivery» are not being received. Since october 8, 2018 seven purchases on

Order no.[protected] dt[protected] was placecby manoj mehta 114 s highland ave, thiensville, wi,[protected] us with shipping address as - g. K. Bhatt, b-179, indira nagar lucknow, uttar pradesh, 226016 in, invoice date[protected],
It was an order for two numbers walking stick.
The said sticks supplied by m/s ashapura enterprises, 31, israil mohal, okd bhagwan bhuwan, gr. Floor, shop no. 4a masjid bunder road, mumbai, mahrashtra 400 009 in.
The handle of one walking stick was defective and has broken.
I sent complaint to the said supplier but he refused to accept it and told to refer to amazon.
I request that the defective stick supplied be replaced with a new one or refund the money.
G. K. Bhatt
Mob. [protected], [protected]
Email id [protected]@gmail.com

1. I have return a black shirt cost 395 which still not refunded.
2. I had ordered fastrack goggles cost 1569 which was missing in delivery actually your delivery team club 5 order in one delivery box and i got all remain order except goggles, 5 day back i had reported regarding that to your executive and he asked me 5 day time to investigate but still i haven’t recive my refund rs 1569
3. I had ordered a parx belt cost 494 which i returned, actually that buckles coloure was removed from some place so i return that belt but your account team mailed me and mention in that mail that i return different item and due to that he or she freeze my account so i have some question through you to your account team that
A) have i return some other brand belt?
B) have i return some other colour or model or size belt?
C) my waist size is 30 so is there any hole on the returned belt?
D) is there any used scratch marks on belt which usually scratched in using?
Other than that i need to know
A) there is more than 500 rupes in my amazon account how can i take it back?

I had ordered combo 3 mobiles on 19th october, 2018, received it on 26th october and the phone batteries was defective, it just became dead. I raised a replacement request on the next day as amazon india. I called then the customer representative said pickup will happen in a next day and post that they can initiate replacement, as i dont have a spare phone and i had bought this phone on exchange i requested them to do it earlier and they said ok sir please wait for a day for the pick up boy to contact you, if not call us tomorrow we will order a replacement for you, since then i am continuously calling them but neither the pick up boy come nor the refund.
Everytime they tell pick up created to next day untill till date. I had a fight with them as for me they are amazon people i cant call the ceo to place my order, after that they said ok wait for sometime, i will talk to concerned team and after a long long hold, she tol me wait for sometime, i will get an update for my phone return or refund, still nothing has happened.
This is extremely unprofessional. We buy product online for our comfort but this has caused me major discomfort mentally.
If anybody reads this, please its a request replace my product i have paid 1299 rupees only for this and i need my phone. I dont understand why cant amazon people check with their vendor and order a replacement for me. We buy from those vendor on the trust of amazon but this doesnt seem that way. I am deeply saddened by this. I need my phone i ordered or my phone i replaced.

I have ordered for a boat basshead 100 headset worth rupees 439 and a paraqon slipper costing rupees 219 and did payment through my credit card account which is from central bank of india (Cbi). Later i cancelled the order due to some reasons. I received my refund of rupees 219 on 31st november. But i have not yet received the refund amount of rupees 439 for thr the cancelled boat basshead 100 headset which is also having the same reference no as of the boat basshead 100 headset. How can i get my refunded amount? Where is the problem? Where can i consult to get my amount of rupees 439?

Order placed @ 26 september 2018, the container was not giving me enough confidence to use it, it looks like a fake or sample product (Info on container is painted by marker) and i need this to return asap. I am extremely unhappy the way amazon is reacting on this issue. It is been all most 40 days chasing to them but nothing happened. Finally i have no other way but to publish it to the consumer forum. I will take liberty to take it further.

This product was from seller 'helloyehlo' seems to be a worst one do not buy any thing from him, selling fake or sample products.

I want to mention mr kulwinder and cc team from amazon always giving me unfruitful answers rather they are happy to provide scripted answers all the time.

This settlement communication is sitting on almost 50+ mail communication but no one from amazon is coming forward and resolve this.

Also looking to get some mail contact for escalation.

-rajeev tomar

I had ordered a lenovo laptop and received it on 18th october'18, while checking the item warranty it shows the product is registered 60 days before. I am afraid that the product received was a used one. I noticed the warranty details on 28th october and raised the complaint and they (Amazon cs) said it will be resolved with 3-5 business days but still, it is not resolved.

Also, advice me on how to claim for this product. Now in amazon website its showing zero orders in last six months.

I ordered two products on amazon through amazon app on 28th october 2018. My order no is[protected]. I did payment while placing the order in advance. The date of delivery was given 2nd -5th november but it was expected to be delivered on 2nd november as per date showing on amazon. Now amazon is saying that the product could not be delivered to you. I talked to amazon customer care and they are saying that sorry for the inconvenience. Product cannot be delivered as it has been returned back to seller or lost somewhere before reaching me. This is a big cheating or negligence of amazon online shopping services.

Hi

I ordered one plus 6t mobile from amazon courier on 1st november. Delivery guy came with the package on 2nd november i gave my otp to him, but he couldnt able to scane the qr code. Later he said he will not hand over the package to me because he couldn't scan the qr code. I called amazon customer care, i let delivery guy to contact his higher authority but non of them are very responsive. My problem is not solved. Delivery guy telling me he doesnt know when can he deliver the package. Am going out of station from 3rd november. One plus 6t is a new mobile, i was hoping so much to use that mobile in my journey, but with amazon service, i am highly disappointed. If anyone can help me with this issue, i highly appreciate it.

My invoice number is - blr5-71719

Please help me with this isse, and amazon should not hire people who are this irresponsible.

Hoping for some reply
Ravishankar h s

I had ordered an oppo f9 pro on 26th oct’18 under exchange offer. It was delivered on 29th oct afternoon, and my old mobile was taken back as per the exchange offer. Soon after opening the package i found that the mobile phone was missing and only the phone accessories were present (Charger, charging cable, earphone and mobile cover). So, there must be some issue from their side. Was also surprised to find in the amazon box, 2 bills were present with different names (One being in my name). I immediately raised a complaint with amazon customer service regarding this and they sent a mail asking to give the photoid proof with a link to upload it which i also did.

It’s being 5 days that i didn’t receive any update from the team, after following up several times with customer service, i received a mail stating the investigation process will take more than 10 business days time to complete their investigation. Now, i am left with no phone and i am being penalized for no fault of mine. How can you expect to wait for so many days as i don’t have any spare phone with me? I asked for the replacement also.

I have the number of the delivery boy also who has delivered me the parcel on 29th oct : +91-[protected].

Worst delivery by amazon.
I have ordered 2 quantities of the nutritional drink and only one was delivered, now more than 10 days are over after complaint no action is taken from amazon customer care moreover the link to call customer care representative is been removed. The customer care representative are not resolving the issue properly, i m charged for the product which i don't even got.

Greetings, my account is blocked from India past 10 days and I tried everything but still nothing has been done in this regard. Sent mails, replied to mails, chatted, talked over phone call. All in vein.
I wrote many mails and reply to [protected]@amazon.in, [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.com.
Sent fax too.
I used visa debit card for all transactions and being prime member, I'm suffering. I have around 4000 Amazon pay balance.

Sir,
I have requested a return of an item before 2weeks nobody has picked up my package till now, also they are not giving any return address too, i have called 5times to customer care till now no response from there side. They are not giving any address to send it back and return policy is going to expire on november 8 sir please do the needfull.