Amazon India Complaints & Reviews

This is regarding the item name homesmiths beige color toy organizer (5 pcs kids table and chair set) (Attachment enclosed) we ordered from amazon site via order no.[protected]on 11.10.2018.

We are very much disappointed after the said purchase :

My wife called the amazon customer care that in pic the item is being displayed but 5 pcs kids table and chair set is not being displayed as the same was written in the item info because my sister abroad flight was on 12 oct over night. The customer executive told my wife that it will come if its written, she said ok she will go ahead with purchase (Please check from phone records that call was made from phone no. [protected])

So we purchased the item on 11 october, and we gave the same packed set to my sister on 12 october as her night flight was there, but we got information today from my sister that the 5 pcs kids table and chair set was not there in the packed item.

It is simply annoying that after confirmation from your end still items are not there. Now so i called the customer care today i. E. 14th october 2018 and complain the issue, the executive at your end told me that they are sorry but could not do anything, so i told them i would escalate this issue at higher authority so he told me that he will give rs 250 voucher as token of gratitude, which is simply absurd. (Please check from phone records that call was made from phone no. [protected])

I am not looking for peanut amount here, i want 5 pcs kids table and chair set thats its, otherwise i ave to write this issue to consumer forum if nothing will be done from your side

Issue:
1. First of all worst customer care service: ivr responses and not able to connect customer care.

2. Order is not delivered on time?
3. Courier boy updated the status customer is not available without informing to customer. Even i am trying to contact but not getting any satisfactory resolution of the issue.
4. Still i am awaiting my ordered but it is not delivered yet
5. Ever no email to contact customer care.
6. See the attached screensho
7. Tried so many times to contact [protected], [protected], [protected]
Thanks and regards
Rajat -[protected]

All the adviser from customer service lied to me, no one give me correct information due to that i cancelled my order now when i try to rr-order the same product you guys charging me 1300k more
I just the phone within the price its available first time and i just want my issue to be resolved i don't want any other things form uh guys

I'll do everything and i'll cancel my prime membership and never recommend anyone amazon

So guys doesn't know how to treat a customer, and the supervisor is one of the worst person i hv every talk

Do you guys think i am fool
I'll post the issue at your twitter handle too

Worst customer service

Amazon cancelled my order (#[protected] on 13.10.2018.
I ordered vivo v9 pro black 6gb+64gb with exchange offer on redmi y1.
Amazon confirmed order on 12.10.2018 with pay in advance through net banking. Amazon cancelled order after dispatching the material on 13.10.2018 at 5pm in behalf of redmi y1 is failed in verification.
I dont know what type of verification required after confirmation of order.
First, i want my money back and compensation of rupee 50000.00 because i have suffered by so called amazon policy. Kindly take strong action regarding this.
Hope it is solved quickly.

I ordered one wrist watch worth 3681 and bike cover both are defective, i applied for refund and items return continuously rescheduling also pickup not done, they are promising if we failed thrice we will return your money, i made complaints more than 5 times but every time they are reply that you had made only twice we will try last more time again they are rescheduling pick up and next time again saying u have made complaints only twice i have recording also now they are forcing me to courier my self for what i don't have time. Please raise issue and help to solve problem

Item 1 wrist watch blue dial analogue watch worth 3681, order no[protected]
Order date 13.08.2018

Item 2 yamaha sz rr bike cover which is damaged order no[protected]

So, on 12th october 2018 i ordered a memory card from samsung and made the payment using google pay's upi. It was about 949 inr. After same time i got a mail from address verification stating that my order has been cancelled and my account is on hold. The problem is that cash was taken from my account but i got no refund after this cancel. So i contacted the customer care and they said they couldn't do anything and i tried calling them again and then one of them said about sending details to [protected]@amazon.in, i did that and the next day i got a mail from address verification, saying that the verification failed and i need to fax my details about transaction and debit info to[protected], but i used upi so i've no reason to send debit info but i did and when i try sending the fax, it's not being sent. What the hell should i do?. The thing i i used genuine bank account and now they are holding my money for something.

I had ordered a pizza from mojo pizza on 11/09/2018 of an amount rs.427/-. Due to some change in plans i cancelled the order in lieu of which i had to receive a refund amount of rs.352/-. Amazon gave me a reference number 75260828255022833127423 to be tracked with the bank. After confirming with the bank they said me that bank cannot track it with the reference number. It has been more than a month but there is no proceedings in the same.

Order no.[protected] on amazon india

I had ordered a motorola phone on amazon india vide above ref. The material has been sent but no information has been sent to me. The courier boy is asking me for a 6 digit otp supposed to be sent by amazon but i have not received it. Without this they will not deliver.
Can you please help?

Dr malay kumar banerjee
[protected]

The # on-line provider is amazon because i placed the order for oneplu6 and due to the fault of amazon because amazon gave the delivery to such a courier service that they do not provide the service to my area due to which they cancelled the order without even informing. After complaining also they are unable to offer a replacement also and wants me to order the product once again, they did not even gave me any compensation and i haven't got any help from them, i'm really unhappy and utterly disappointed with their service. It's really very frustrating.

Hello,

My name is anuj kumar, i ordered redmi 6 pro 4gb ram and 64gb storage mobile from amazon india. But at the time of opening the package a chinese mobile itel smart selfie received.

While contacting to amazon they respond positively about delivered package and neglect to refund or replacement.

My only mistake is that i trust amazon before this issue and took my package and opened at my home.

Please help.

Regards
Anuj kumar
[protected] & [protected]

Ordered on the 8th
Shipped on 9th
Delivery was supposed to be done on 10th
Yet didn't get my product

Spoke to management. Nothing can be done, no help whatso ever
Customer service is pathetic
No one know where my item is
I said im a prime member and no help at all. I always get a lot of stuff from amazon
Customers make a company bigger and these amazon guys don't even care once they have the money

Number is [protected]

Hi i bought samsung j2 battry... When i'm booking in amazon profile samsung labeled battry i receive astria like this name battry... He give 6month warranty if a samsung battry i will visit service center because of onther name battry,,, i don't get any idea what do now... Now battery is fully ded not in work condition... Plz help us my registered number is [protected] with amezone plz help us what i do no

Amazon included delivery charges in my total cost, even though my order qualified cor free delivery! This is not the first time this has happened.

Previously i ordered 3 keychains in a single order, and yet i was charged for delivery on each of the items, all the items were amazon fulfilled, which means orders above ₹499 are eligible for free delivery. The 3 keychains together cost ₹550, and yet i had to pay for each of their delivery separately.

And the same thing happened today, i ordered 3 items: sage leaves, lavender oil, and tea tree oil. The sage leaves were delivered 2 days late and they charged me for delivery. All of the above mentioned 3 items cost a total of more than ₹499 i. E. They were eligible for free delivery and all 3 items were amazon fulfilled!

Also once before i ordered a dress from amazon, the item that they delivered was not the item they showed!

Amazon is a money-eating, customer misleading, scam website!

1. The phone was ordered on 10th oct & delivered on 12th oct.
2. The phone that we received was a used phone. It already had the scratch guard. It was a factory reset phone. The imei software version showed that it was reset for 5 times.
3. When asked about this to amazon customer service:
The reply after 1st call - you will have to wait for 7-10 days to get a resolution.
The reply after 2nd call - you will "have" to initiate a refund. I requested them to give me a replacement with a new phone. Cost (11990 after the applicable discounts). They replied that they cannot replace it, i will have to initiate a refund only.

Question: i wanted a replacement of the phone. Why was i asked to initiate a refund? I will surely drop in a complaint on the consumer forum regarding this issue.

This is really very disappointing from amazon's end.

I will now have to order a new phone again. I will not get the instant discount applicable on the sbi card. Also, the phone's cost has now increased from 12990/- to 13990/- it is my loss of money + time + a fraudulent activity by amazon.

The major point here is : how can amazon send a used phone & "not replace it instantly". They are rather asking the customer to get a refund & again buy a new one. Highly disappointing.

I haven't received any cash back for two recharges i have done through amazon pay i have recharged my Airtel number with 248 rs using Amazon pay offer was of 50 rs and second time i have done first time recharge to my jio number of 399 using Amazon pay, i was offered 100 but cash back has not credited to my account please do needful

I am place order : samsung original eo-bg920bbegin bluetooth wireless in-ear headphones with mic (Black-sapphire) on 5/10/2018 and delivered on 7/10/2018
But amazon delivered wrong earphone then i m return request sumbit and pickup daye is 9/10/2018 and pickup complete same day but refund not receive order id:[protected]
Shipment tracking id :[protected]
Order amount: 4798:

Amazon hold my account then i am not chack any detail abount my order please help me.

Amazon refund refrence no is...589570
Refund issue date is 23.10.18
I am facing problem thats why i nill my indian bank account i dnt trust becz bank not do you duty properly at the last i am going charge dispute file last option plz request you solve this i loose my trust on my bank and amazon also my bank detail i provide you plz solve it as soon as possible its my request plz

Name... Harsh vardhan
Mobile no... [protected]
Address... Muradnagar
Ifcs... Idib000m253
Account no...[protected]

I have a placed an order on amazon website and there is some free products that has been mentioned in website and that is not provided to me and when i reported it to the amazon service even they can see that there is an offer and they said there may be some glitch happened and they apologize for it and they arranged a call back to me by escalating this to further and i got a call back today stating that they cannot do anything and the reason they stated me is there were some team who will be working here to remove the offers page are not available so they couldn't do that and this some internal issues but they are stating even though if its a internal issue we are unable to take your request and the request is closed. So this cannot escalate this further.

Amazon reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these offer terms or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not.

This is terms and conditions they gave it to me and they stated that they have a rights to cancel the offers at anytime and they can inform that to the customer

And here the word they are using is not matching with the terms and conditions and they have stated clearly in t&c that it can be replaced by different offer and even they are not ready to provide

I don't know whom should i contact in this and they are telling me that this cannot be escalated further.

The delivery person came to deliver the parcel, my parents were at home and they were not having opt required for collecting the parcel. He hardly was there for 2 minutes. Now as i reached home at 5.45 i called him and requested him to deliver the package. He said he had to wait for 20 minutes which he did not. I asked for his current location and he was just 5 minutes away from my house. He said he wont come for delivery even after a request and cut the ongoing call. After calling him several times he did not attend the call.
Delivery by an amazon agent, phone: [protected], pin 2967

Respected hr team head
Myself dr. Dinesh saini want to inform you that there is zero value for amazon prime member even after paying extra 1000 rupees there is zero null value thing is that
Amazon delivery boy misbehaved on call that he will not ship product today even if it was showing out for delivery in phone sms and amazon website. After calling amazon the agent said he will take action but in real he supported the delivery agent and rescheduled my order which should be delivered on 12 oct was now rescheduled for 13th oct
In the order list it is showing customer itself have rescheduled when i have not... The customer care agent team and the delivery agent both disrespected because a customer has no value in amazon policy even after he is prime member or a regular user who have used amazon like anything...

I am very angry and upset because of this is have to reschedule my professional and personal work shame on amazon and this year i am defenitly shifting to flipkart as at least they stay on the words what i have heard for my friends..

Because of this is i have lost my time and money both
I want to ask amazon for this we became a prime member of amazon by spending 1000 rupees

Amazon took side of his delivery boy who misbehaved to customer on phone
Customer is the suffer

From last 1 year as i was prime member i have ordered above 200 product and still this happened with me

Very upset very disappointing shame amazon shame shame

Details are as follows
Product name kent grand 8-litres wall-mountable ro + uv/uf + tds water purifier

Honest review by :- dr. Dinesh saini