Amazon India Complaints & Reviews

Address: 72118

Website: amazon.com

Ordered an item which was damaged in shipment (A pet extension "carlson pet product extension, extra wide gate 24") amazon sent it back mid-shipping and stated it would give me a credit (Sept 4th), it's been 14 days haven't heard from amazon. The website states i made no such purchase! Tell that to my bank account! Would like a refund! "amzn mktp us dda pin pos amzn.com/bill"!!!

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H

huzefmohd

from Jaipur, Rajasthan

Sep 19, 2018

Amazon has deducted money without any purchase any thing amount is 2355

amazon redirected a product and never gave me credit! - Comment #3213467 - Image #0

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Address: 534260

Website: www.amazon.in

Products ordered online are not delivered to the address given and showing that the products are delivered to your address and even signed by the customer who has ordered. cheating the customer and without signing the copy the amazon people are showing that the receipt was signed by the customer. for the items for which already paid are stolen and showing that
items are delivered. Amount paid through BHIM UPI and no response from customer care in this issue. No refund is initiated and no reply from customer service. Really cheating the innocent people.

Amazon India customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by bkvaraprasad [protected]

Amazon India — cheating customers and irresponsible

1 Review
bkvaraprasad on Sep 18, 2018 Mark as Resolved
Order ID: [protected]

Products ordered online are not delivered to the address given and showing that the products are delivered to your address and even signed by the customer who has ordered. cheating the customer and without signing the copy the amazon people are showing that the receipt was signed by the customer. for the items for which already paid are stolen and showing that
items are delivered. Amount paid through BHIM UPI and no response from customer care in this issue. No refund is initiated and no reply from customer service. Really cheating the innocent people.

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Address: 530013

I, s v ram mohan, mobile no [protected], email id sv. [protected]@rediffmail.com would like to lodge a complaint against amazon india. Few months back i have ordered room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown), when i received the item it was broken and damaged. Moreover the size of the item is very small. The amazon india did not mentioned the size digramaticlly in a clear cut manner, on the other hand they mentioned the size in an ambiguous way.
Anyway after receiving the item i requested for return as per there terms and conditions.in reply to this amazon india informed me that they have forwarded my complaint to the seller. The so called seller not the amazon india did not agree with complaint o[censored]ndersize and damaged item and refused to honor the return claim. Number of times i have complained with amazon india, every time they are asking me to do one or other thing, like sending the photographs of the item received etc etc. Lastly i requested amazon india to honor the return claim free of cost, i do not need any money refund in any manner, still they did not honored my request. The details of my order is as given below room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
By room's gravity
Be the first to review this item
Price: 3, 299.00 free delivery. Details
Inclusive of all taxes
Emi starts at ₹157 per month. Options
Not eligible for amazon prime.
Only 1 left in stock.
Delivery to pincode 530013 - visakhapatnam within 2 - 5 business days. Details
Sold and fulfilled by room's gravity.
1 offer from 3, 299.00
Material: wood
Color: brown
Dimension (L x w x h): 76.2 cm x 35.56 cm x 33.02 cm
Package content: 1 magazine holder
Report incorrect product information.
This product is limited to 5 unit per customer the order quantity for this product is limited to 5 unit per customer
Please note that orders which exceed the quantity limit will be auto-canceled. This is applicable across sellers. Order details
Ordered on 10 july 2018 order#[protected]
Invoice
Shipping address
S v ram mohan
Door no 50-96-4/7/3, sai ratneswara nilayam, plot no 228
N e seethamadhara
Visakhapatnam, andhra pradesh 530013
India
Payment method
Net banking: state bank of india
Order summary
Item (S) subtotal: 3, 299.00
Shipping: 0.00
Total: 3, 299.00
Grand total: 3, 299.00
Return requested
You have requested a return with a seller. If you haven’t heard from the seller within 2 business days, you may file a claim.

Room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
Sold by: room's gravity
3, 299.00
Buy it again
View return/refund status
Contact seller
File/view claim
Leave seller feedbackorder placed
10 july 2018
Total
250.00
Ship to
S v ram mohan
Order #[protected]
Order details invoice

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B

Bjhr

Sep 18, 2018

I checked my credit card statements and found 3 charges September 12-13 and 14 that I did nor made.
I refuse the charges and ask for reverse the charges and the operations. I'm not interested in the Books.

confusing display of items and poor return policy - Comment #3212195 - Image #0

confusing display of items and poor return policy - Comment #3212195 - Image #1

confusing display of items and poor return policy - Comment #3212195 - Image #2

confusing display of items and poor return policy - Comment #3212195 - Image #3

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V

Vansh Dhiman

from Nagrota, Himachal Pradesh

Sep 18, 2018

I ordered 3 men shoes combo but I found only 2 sets of shoes only red, white and black is missing.

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I got a call from fake amazon on 04/09/2018 saying i have been selected for a gift. For that i need to choose product of 5000 from amazon.in and tell them on call what i have chosen and they will book it for me. I chose a product and paid them 5000 via google pay. Next day (05/09/2018) they called and told you need to apy 11, 999 gst which will be refunded within 2 minutes on the call itself. I told them to cancel my order and refund my 5000. They told you need to pay 5000 again by google pay and when you will apy we will get a surveilence message on our screen. We will click on refund from our side and thus your money wont be deducted and the previous 5000 will be sent back to your account. I again did 5000 on google pay but it got deducted. They said you wrote wrong description in google pay description box so it went wrong. They asked me to do again for 10000. I did again, and again it got deducted. This time they said your spelling is rong in description thats why it went wrong. Again i did for 20000. Now they said our bank has some issue.in this way i did till 80000. Then they took my ifsc and bank account no. And told we will neft in your account. Today (06/09/2018) they called and told its not possible to refund 80000, you need to pay 20000 more so that we will refund 1 lakh. The person on the call gave me his pan card and aadhar card copy on whatsapp.

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Chaithanya K K

from Chennai, Tamil Nadu

Sep 18, 2018

I have ordered Redmi 5 on Sept 4th .. but I have found flickering in screen ... I have contacted you ...it was informed that you will send a technician initially, for that you will send a mail with a link to register complaint .. I haven't received any mail yet...kindly email me at chaithanya.[protected]@gmail.com regarding the replacement of mob

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Address: Khordha, Odisha, 751006

Website: WWW.amazon.in

This is related to[protected]Timber cheese bean bag, 2kg refill (White) for which i placed the order on 6th september. The excepted date between 9th-14th september.
It has reached bhubaneswar on 14th but still now i waiting the product to get delivered to my address. Now its showing status as it will get delivered by 19th.

I have an awful experience from last 3 days following with the customer care. The answer i got as this has been escalated and you will get an update soon.
So today i told the customer care to transfer the call to higher authority. The guy name ashis also behave the same way as customer care people.

He also told me you will get a refund if not delivered.

Hoping for some strict action on this matter.

+1 photos

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Address: Hyderabad, Telangana, 500019

Website: Amazon.in

I have ordered oneplus6 mobile phone price 34, 999rs in 6emis. But i received defective oneplus3t mobile for the ordered.
I have made unboxing video also but they are not interested to see the proofs.

With patience, i have checked with the concerned team several times. They told me that they are investigating but finally replied that they will not replace or return the product.
They are ignoring customer voice even the proofs also.
I have ordered such a phone in emis which will affect me badly as i don't have phone either.

Orderid[protected]

+2 photos

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Pradumsingh111

from Lucknow, Uttar Pradesh

Sep 18, 2018

Sir Mai Amazon se 10 or g ka phone Liya tha jo ki 26 August Ko refund kiya tha sir mere ko refund ke ley 10 din k time diya gya tha sir Lekin Aj 11 ho gai hai Ave tak mera refund bank account pe nhi Aaya sir

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Pradumsingh111's reply, Sep 11, 2018

Sir pls help me

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Address: 491001

Website: Www.amazon.in

Order date

14-Aug-2018

Order #

[protected]

Order total

357.00 (1 item)

Shipment details
Free Delivery on eligible orders

Dispatched
Delivery Estimate:

Tuesday 21 August 2018

Dettol Kitchen Gel - 400 ml (Lemon, Pack of 3)
This product is not delivered and no refund

Sep 17, 2018

Complaint marked as Resolved

Milan | Customer Service Hello! How may I assist you today? M00:16 Hi My order dettol kitchen dish liquid not delivered 00:18 Milan | Customer Service Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) M00:18 5180928730272 Yes 00:18 Milan | Customer Service Thank you for the information .Please give me a moment. I am checking the details. M00:18 Order date 14-Aug-2018 Order # 406-2627779-9802766 Order total 357.00 (1 item) Order date 24-Aug-2018 Order # 406-1684526-6282707 Order total 365.00 (1 item) Order is not delivered and not refund I requested refund money 00:23 Milan | Customer Service Sir, as i can see your product got damaged during the delivery process, and as you are our valuable customer we cannot deliver you a damaged product . so it is returning to the seller now . once it will reach to the seller your refund will be initiated M00:25 Still waiting How many days 00:26 Milan | Customer Service Sir, usually it takes 7-10 business days M00:27 10 day over 00:28 Milan | Customer Service Sir, 10 business days kindly exclude the holidays M00:29 Next 2 day to refund 00:30 Milan | Customer Service yes sir M00:31 Very poor service Not expecting amazon 00:32 Milan | Customer Service I am so sorry for the inconvenience caused to you. M00:32 Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) Looks like you recently ordered this item. Is this what you need help with? 12:55 Need a Customer Service Associate 12:56 Messaging Assistant | Customer Service OK, I'll get someone to help you out here through chat 12:56 Call me now instead 12:56 Messaging Assistant | Customer Service OK, please select your preferred language. 12:56 Hindi 12:56 Messaging Assistant | Customer Service Just give us your phone number and we'll call you. 12:56 OK, I'll enter my number 12:56 MESSAGING ASSISTANT HAS LEFT. THANKS FOR CONTACTING AMAZON! Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) Looks like you recently ordered this item. Is this what you need help with? 21:12 Need a Customer Service Associate 21:12 Messaging Assistant | Customer Service OK, I'll get someone to help you out here through chat 21:12 Call me now instead 21:12 Messaging Assistant | Customer Service OK, please select your preferred language. 21:12 Hindi 21:12 Messaging Assistant | Customer Service Just give us your phone number and we'll call you. 21:12 OK, I'll enter my number 21:12 MESSAGING ASSISTANT HAS LEFT. THANKS FOR CONTACTING AMAZON! Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) Looks like you recently ordered this item. Is this what you need help with? 21:33 Yes, need help with this No, something else

Sep 17, 2018

Updated by Sakhi Javed Not satisfaction response

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Website: www.amazon.in

I have ordered a battery for Asus ZenFone on 24 Jul on Amazon site, but the item was not delivered and after several calls to customer care for more than one month, till now, the refund was not initiated. I'm mentally tortured. I need a refund and compensation for my mental harassment. Every day customer care executive is giving different stories regarding refund. I have call recordings. Pls help and do needful

+3 photos

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Y

yutedjuty

from Meerut, Uttar Pradesh

Sep 18, 2018

I order mini 5 volt 433/315 mhz remote and receiver ...but amazon send me A stupid type local made chines remot ...that i can buy in our city street ...thugs of hindustan ...

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Amazon Order #[protected]
Got a mail and message that order was delivered to me while it was not. No one from amazon has a clue where it is.Poor inter team co ordination. Customer care asking me to wait till 4 days.Charged me Rs 100 for speed delivery. No one is ready to track the order. Neither i can track it as the status shows delivered

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Address: Mumbai City, Maharashtra, 400059

Order #[protected] this is my order id,, amazon is not returning my product, please do a need full for me..

I purchased on 15th of september, today i received it but mi a2 is such a bad experience it had nothing as expected,, solve this case on urgent basis as soon as possible.

I want my money returns from amazon, amazon is such a bad service

Amazon India customer support has been notified about the posted complaint.

Sep 17, 2018

Updated by NIS- 17 ORDER #[protected] this is my order id, , amazon is not returning my product, please do a need full for me..

i purchased on 15th of september, today i received it but MI A2 is such a bad experience it had nothing as expected, , solve this case on urgent basis as soon as possible.

i want my money returns from amazon, amazon is such a bad service

Sep 17, 2018

Updated by NIS- 17 ORDER #[protected] this is my order id, , amazon is not returning my product, please do a need full for me..

i purchased on 15th of september, today i received it but MI A2 is such a bad experience it had nothing as expected, , solve this case on urgent basis as soon as possible.

i want my money returns from amazon, amazon is such a bad service

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D

Dipankar Paik

from Kolkata, West Bengal

Sep 18, 2018

I had bought a t-shirt 1month ago.but I refunded the product for few reasons.they are not refunding my mony in my bank account.they are herushing me from 1month.they are saying that your balance in your account but still I haven't received my money

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Address: Bangalore, Karnataka, 560045

Website: amazon.in

Hi,

Product name - angel's fashion women cotton one piece dress with net chunni.
I ordered a gown from amazon with order id - #[protected] the dress was completely damaged and had some drainage water strains on it, if we open that parcel all mud was doping down. I want my entire refund back and also want the compensation for sending such a bad product, i want that for some function and entire mood spoiled.
Product was delivered yesterday.
The soooo called chunni is like a tissue which is used. Me being your regular customer is very hurt this time.

+2 photos

Amazon India customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by Noor. No contact from team yet, i was the compensation at the earliest.

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Address: Pune, Maharashtra, 411019

I ordered saregma carvan and the estimated delivery was within 4 days, but i didn’t received the product till then as well as the tracker was not updated. Then i requested customer service executive to reschedule the delivery, even then i received a call from courier agent asking for delivery of product, as i was out of station.in the package, remote control was missing, so i ordered for replacement and to my surprise the entire system was not working... Then i cancelled the replacement but the status is still not updated... Pathetic service ever provided from such a reputed online service provider which shows that they don’t even check the product before delivering.. As well as i’m not getting proper help and guidance for the same

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khushboo solanki

from Rajkot, Gujarat

Sep 18, 2018

I was give Order Core i7 8700K Processor But I was Received Core I7 6700K Processor.

I was Called To amazon But They Was not Give Proper Answer .
My Order Id is #[protected].

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Address: Shimoga, Karnataka

I purchased jbl headphone c100si on 3january. But it stopped working after 7months. It had 1 year warranty. Now ian unable to return my order. Please help. My ordr number is[protected]. It had 1 year warranty. I brought it for 710/-.

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Address: 400091

Website: www.amazon.in

I bought a micromax mobile from amazon for my father in december 2017. It was advertised on front page of toi. But the phone was very bad. It was constantly opening ads and would hang often so finally my father took it to the service centre. They checked the imei and said the phone is a counterfeit. When i contacted amazon they said they need service denial letter.
After more than a month micromax finally sent an email stating amazon had sold me a fake and so they could not service it. Sent the email to amazon on 6th july 2018 but till date they have not resolved this. I contacted them on phone, email, twitter, facebook and linkedin but to no avail.

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Address: 7

Very upsetting to see this kind of cheating happening under the banner of such a wonderful company. Amazon has been my favourite place to shop, never had any issues until today. I was very surprised that i was charged more than the mrp for the product i purchased online on amazon.
I have attached the pictures of the bill, product and the envelope in which i received it.
I was charged ₹849/-, for a product i purchased on amazon. It's mrp was written as ₹ 779/- on the product i received. I am really unhappy about this.

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Address: 560052

Website: amazon.in

Hello, my name is sachin m. D, my area pin code is 413501 i had ordered a product from amazon on 11th sep 2018, order #[protected]., at the price of rs.3870, and the package was in transit as usual, then today on 16th sep, i saw the update that the order is being returned back to the seller without me knowing it, and i didn't even cancel it. And now the price of the same has been increased to rs.4000, which looks clearly like a trick to me, to make me pay more and cancel the existing order.

I contacted the amazon customer service, three different times, they just told me that as this order is (Cod) cash on delivery, we cannot do anything about this, and you will have to buy it again in new price..! Which was totally injustice to me, and fraudulent, this is not my fault at all and they have a fraudulent policy which is not doing justice at all.. I'm clearly being cheated and the seller tricked me to pay more now. The seller is gym food nutrition, on amazon.

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Website: amazon

I bought a phone from amazon. Which was defected and i want to get it replaced but your people denied doing that as the seller doesnt have the product and now they want me to stay without phone for a week.

You people just dont understand that how important any product can be,
I paid my money to amazon not to that seller amazon should arrange it and provide me my replacement.

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Address: Nagaon, Assam, 782446

Website: Amazon.in

Recently i have order richard murphy microwave convention oven of rs. 11, 449 on 23/08/2018 order number:[protected] from amazon and received damaged product. I have requested to return the product and refund the amount to origin payment method. But till now didn't solve this issue and everyday courier person cancelled return pickup from my home address. Kindly take strict action against amazon under ipc 420 for making fool customer. Please solve this issue at the earliest.

Thank you
Br
Hijam bittu

+3 photos

Sep 16, 2018

Complaint marked as Resolved

Amazon user id: [email protected] Phone number: 8851070784

Amazon India customer support has been notified about the posted complaint.

Sep 16, 2018

Updated by Bittu Hijam My complaint has not been solved till now. Kindly take strict action against Amazon for making fool to customer.

Sep 18, 2018

Updated by Bittu Hijam Yet my problem has not been solved till now what shall I do. shall I have to file an FIR on Amazon for Fraud case under IPC 420. Kindly solve my issue at the earliest.

Sep 18, 2018

Updated by Bittu Hijam My pickup has been cancelled by delivery boy..

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Address: Nagaon, Assam, 782446

Website: Amazon.in

Recently i have order richard murphy microwave convention oven of rs. 11, 449 on 23/08/2018 order number:[protected] from amazon and received damaged product. I have requested to return the product and refund the amount to origin payment method. But till now didn't solve this issue and everyday courier person cancelled return pickup from my home address. Kindly take strict action against amazon under ipc 420 for making fool customer. Please solve this issue at the earliest.

Thank you
Br
Hijam bittu

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Address: Ernakulam, Kerala, 682309

Website: www.amazon.in

Respected sir,
I have ordered an pirelli diablo tyre from amazon on 23rd of august and it have arrived at cochin main hub at 27th and had to wait till yesterday for item to reach hub near my home. I have contacted customer care many times to know the current location of my product september 10th when i checked the status it is saying that the product was returned without any reason. Tyre is one of the important part of my vehicle and i am waiting for the product to be delivered for about past three weeks. Is this the right manner of treating an customer. I have bought the tyre on offer and now the offer is over. I am feeling so disappointment and sad to see the way amazon treating the customers. Same situqtiom happened to me on a product ordered on 19th august and on 15th september it is saying that it is returning to seller without giving any explanation to consumer. Amazon wasted my time as well valuable money due to this. Requesting necessary action regarding the issue.

Thank you

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 547

amazon redirected a product and never gave me credit!

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cheating customers and irresponsible

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confusing display of items and poor return policy

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phone call fraud

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product not delivered... tracking id 216523773509

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wrong product delivered and denied to replace/return

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dettol kitchen gel - 400 ml (lemon, pack of 3) 5% off 340

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item not delivered and refund not initiated

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order delivered without being delivered

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nor replacement / refund from amazon.in

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ordered a gown which was fully damaged and has # on it.

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saregama carvaan

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jbl headphones

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sold me a fake micromax mobile

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enamor product sold above mrp

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order being returned without my knowledge

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not replacing my product

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return pickup rejected by courier

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return pickup cancelled by courier

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pirelli diablo tyre

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