Amazon India Complaints & Reviews

Maine ek car arm rest apki company amazon.in ke through Dt 25/08/18 ko order no[protected] se apnr registered address par mangaya jo ki mujhe September 1st week me mil gaya jiska payment Rs1000/_ maine BHIm UPI Ke through order karne ke sath hi kar diya tha jise mai apni maruti breeza car me lagwana chaha to ye arm rest chhota pad gaya aur maine item returns ki request Dt 07/09/2018 ko Diya request ke 3-4 Dino tak jab koi courier man item lene nahi aaya to maine Amazon costumer care par bat karke by courier sellers ke address par bhej diya !jo ki trackon courier jiska Docket no. [protected] Dt11/09/18 ko sellers ke address par bhej diya jiska courier kharch Rs240/_laga jise Amazon ne sellers se dilwane ki bat kahi h mera courier 18/09/18 ko mil gaya uske bad bhi mujhe aaj tak mere Rs 1240/_ refund nahi aaya aur Amazon costumer care ko mail karne par seller ke mail ko mujhe forward kiya gaya jisme sellers refund dene se mana kar raha ki item re sold hai aur koi galat Bill dikha raha h jo ki maine bheja hi nahi na hi mai koi car spare parts ka business karta hu maine Amazon se mal kharida hai aur Amazon ki galat refund policy ke karad mera refund ruka hai kripaya meri sahyata kare anatha mai apke khilaf consumers foram me jane ko majboor hounga!

I ordered a BATA footwear on 11.08.2018, Order #[protected] and price Rs 879. It delivered on 14.08.2018 on my home address, but size of footwear does not fit for me, so I requested to return on 14.08.2018. I got message for pickup date 16.08.2018. Nobody came to pick up till now. I have called many times to Amazon customer care they assured all time that they again register return request but they don't pick up footwear. Amazon was fooling me for the last 1 and half month, By doing this the time period of return is gone.

I ordered an apple iPad cover from my account on the email id- [protected]@gmail.com. Even before I was supposed to receive it the app showed that it had been delivered to me personally and signed though I had received no phone call relating to it. Meanwhile I had another account with the phone number [protected]. I wanted to use this number for my current account which was the one with [protected]@gmail.com as the email. So I called up the customer services and asked them to close the account with the phone number [protected] so that the number was free to use elsewhere. The account was closed but I cannot even access my email Amazon account as well. And when I tried to make another account Incase the customer service person closed both my accounts but it says the email id is already in use and when you try to login with it, it says there is no account by that email. And I await a paid order while I cannot even access my account. Please help me.

Complaint against Amazon
Respected sir,

I, Dr NIdhi Sharma have ordered two blackberry Passport Phone on Amazon site that I have chosen on display list provided by the Amazon site. It was writen on the Advertisement site that price of one blackberry passport is 9999/- and additionally it was also written on the site that minimum two phones should be ordered, after watching this advertisement on 3rd of Sept 2018, I have ordered two blackberry phone of Rs 19998/- I have also made the payment on the same time through my debit card. As usual, I got a message from Amazon site that my phones will be delivered on 15th sep 2018. Amazon has provided me a tracking ID ie Z99922069, on the same day.
Issues related to the above said orders:-
After four days when I was searching about the tracking ID mentioned by Amazon, I found that the ID was wrong. When I tried to track my phones with above said ID, than I talk to DTDC currier service with above said ID I came to know that no order has been shipped through DTDC currier via that tracking ID. After that when I tried to contact with customer care service of amazon a multiple of time I didn’t get the reply. On 15th sept2018 when I contacted to customer care service via chat than he told me please do a mail to your seller. I told him I have already contacted to the seller a multiple time regarding the wrong tracking ID but he did not respond to me than again I tried to contact the customer via phone then he told me that your order will be delivered to you by the end of today. I did not get any delivery till 16th but when I again contacted to the customer care regarding this issue he told me that your order has been cancelled due to claim. The claim was raised by the amazon without my consent. When I again contacted the customer care why my order was cancelled then they told me your amount will be refunded but ordered has been cancelled already. And it was done from the side of Amazon.
During this whole matter one of the customer told me that your ordered has not been shipped through DTDC but seller will ship it again through a new curioer service and he will provide me the new tracking number very soon.
This is an absolutely a fraud because it was being told to me I will get my order by 15th sept 2018. Now I want my order with the same amount as it was mentioned at the time of order. I have already done a complaint against amazon in customer form and my docket number is 919067.

Few questions from my side :-

Why amazon is advertising fake advertisements for making fool of their customers?Amazon is using the money of customers by advertising wrong advertisements and also using their money for 15-30 days without delivering any product to them.
Why amazon has provided me wrong tracking ID ?
Why amazon customer care has not given new tracking ID after taking with me ?
Why amazon have cancelled my order without my consent?
Why Claim is generated with out my consent?
Why money is given back to me when ordered was not cancelled by me?
Why ordered was cancelled ?

Documents related to the above said issue are attached herewith in the form of screenshots.
I want my deal back. According to the deal, i want two phones of blackberry passport as per orders.
address
Dr Nidhi Sharma
Tutor Biochemistry
Pandit Jawaharlal Nehru Govt Medical college and hospital Chamba
[protected]

I recently ordered rockford fosgate subwoofer bass tube in amazon. Its cost is rs.5950 inr. I dont know that my order was placed with third party seller (Thewinkel). After 5 days i received the original product with damage condition. The front protection grill cover for subwoofer is damaged (Bended). So i requested to return the product to seller and get refund. The seller told me to return the product from your side and accepted to refund my courier charge. So i returned that product to the same with courier charge rs.963 inr. But finally only rs.3950 inr amount is refunded. My balance amount rs.2000 + 963 (Courier charge) is still pending from the seller thewinkel. Please help me to refund my balance amount from the amazon team. Its my hard earned money

Sir.. I am sk. Khursid alam a/c holder.
Branch - blarampur. Sabang. Paschim midnapur. Mar amajon say 835 ka refund 02.09.2018 ko milata. Jo ki aavi tak a/c may nahi mila. Banck and catamar cair may contak ki koye faida nahi huaa. So hallp me. Detal daraha hu nichay

Your refund for the order[protected] of rs.835.00 has been processed successfully on 9/2/2018. The amount should reflect in your account by 9/6/2018.

The refund reference number for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above refund reference number. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query. My phon number [protected]

I have ordered a dress material from amazon on september 19th order no[protected] which was supposed to be delivered by amazon transport service in 2 days i paid extra 80rs for fast delivery. I have been tracking this and on 20th september it was showing delivered on amazon. Whereas it is still not delivered and i have no idea what fraud is going on. I have already paid for this as this was a immediately wanted. I raised a complaint with amazon and they are asking me to wait. Really concerned about my money as this is the many time kindof incident has happened to me. I have been ordering frm other online shopping sites and this has never been the case. Accept amazon shopping site.

Hi,

My name is raavi. Gopi krishna i resigned my job from amazon in the month of june, still my doe update in pf form is not updated and i required my relieving letter soft copy also, please forward to my mail id.

Raavi. Gopi krishna

Emp id : a422807
Company : amazon
Desigination : retail now process associate.
Email id : [protected]@gmail.com...

Order ID: ORDER PLACED 10 July 2018 TOTAL 250.00 SHIP TO S V Ram Mohan ORDER #[protected] Order Details Invoice

I, s v ram mohan, mobile no [protected], email id sv. [protected]@rediffmail.com would like to lodge a complaint against amazon india. Few months back i have ordered room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown), when i received the item it was broken and damaged. Moreover the size of the item is very small. The amazon india did not mentioned the size digramaticlly in a clear cut manner, on the other hand they mentioned the size in an ambiguous way.
Anyway after receiving the item i requested for return as per there terms and conditions.in reply to this amazon india informed me that they have forwarded my complaint to the seller. The so called seller not the amazon india did not agree with complaint o[censored]ndersize and damaged item and refused to honor the return claim. Number of times i have complained with amazon india, every time they are asking me to do one or other thing, like sending the photographs of the item received etc etc. Lastly i requested amazon india to honor the return claim free of cost, i do not need any money refund in any manner, still they did not honored my request. The details of my order is as given below room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
By room's gravity
Be the first to review this item
Price: 3, 299.00 free delivery. Details
Inclusive of all taxes
Emi starts at ₹157 per month. Options
Not eligible for amazon prime.
Only 1 left in stock.
Delivery to pincode 530013 - visakhapatnam within 2 - 5 business days. Details
Sold and fulfilled by room's gravity.
1 offer from 3, 299.00
Material: wood
Color: brown
Dimension (L x w x h): 76.2 cm x 35.56 cm x 33.02 cm
Package content: 1 magazine holder
Report incorrect product information.
This product is limited to 5 unit per customer the order quantity for this product is limited to 5 unit per customer
Please note that orders which exceed the quantity limit will be auto-canceled. This is applicable across sellers. Order details
Ordered on 10 july 2018 order#[protected]
Invoice
Shipping address
S v ram mohan
Door no 50-96-4/7/3, sai ratneswara nilayam, plot no 228
N e seethamadhara
Visakhapatnam, andhra pradesh 530013
India
Payment method
Net banking: state bank of india
Order summary
Item (S) subtotal: 3, 299.00
Shipping: 0.00
Total: 3, 299.00
Grand total: 3, 299.00
Return requested
You have requested a return with a seller. If you haven’t heard from the seller within 2 business days, you may file a claim.

Room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
Sold by: room's gravity
3, 299.00
Buy it again
View return/refund status
Contact seller
File/view claim
Leave seller feedbackorder placed
10 july 2018
Total
250.00
Ship to
S v ram mohan
Order #[protected]
Order details invoice

My name is Anamika Paul.. My account no is[protected], Authorization code ( refund reference number) is 780542 for the transaction...My Mobile no is [protected] I had a refund of Rs.548.00 which was initiated on 12.09.2018 ..I still not get the refund... please take necessary steps so that I can get my refund back.. please do it as soon as possible...

I had ordered 3 items in the amazon in the amazon rules i[censored] order above 499 Rs it will be free delivery. So i had order 3 item 0n 8th sep 208 (2 ncert maths plus two book and dell keyboard) the total amount is 916 Rs . They said free delivery. one book has came on 12th sep that i had received the book and i had paid 257 Rs. On 13th sep they had deliver the another book and keyboard. On that time i was not at the home some issue i had went out of city. They delivered the order to the neighbour the deliver boy said you have to pay 1060. The neighbour has given 1060 Rs. Next day i come to home ask the how much you had given they said 1060 Rs. I said it is 660 Rs only why you gave that much amount . I had called to the delivery boy and why you charged 1060 Rs the product value is 660 Rs only the delivery for me it show 1060 Rs only. I had submitted the amount in the office. you call to the company and ask. I had informed to the amazon customer care wait for 4 business day we are enquiringly and we will refund your amount. still now they didn't refund the amount.The book value is 130 Rs. The Keyboard value is 529 Rs. They had charged 1060 Rs. Amazon have to refund 400 Rs. my ((Order Number:[protected] Invoice Number: QSHS-293000
Order Date: 08.09.2018 Invoice Details: KA-QSHS[protected]
Invoice Date: 10.09.2018. FOR THE BOOK.)) ((Order Number:[protected] Invoice Number: QWCA-244471 Order Date: 08.09.2018 Invoice Details: MH-QWCA[protected] Invoice Date: 08.09.2018 FOR THE KEYBOARD))

Sir I am book item on 01.09.18 and order no[protected]
As per delivery last date 07.09.18 but item not reached so I have cancelled item by mail, by call and by chat and also mail to seller many times because I am go out out of station for long time. But every time your customer care representative tell me wait 48 hours and contact seller. This is about 5 time telling wait 48 hours. Why I am contact seller . I don't know any seller . I know only amazon. Every time After 48 hours I contact amazon cc then reply wait 48 hours. Till date I not got my refunded amount. Amazon cc representative make me fool every time . Why after 20 days my refund process created. pls tell me in one line my money refund or not . I have no more time for contact amazon cc. After calling amazon cc then phon disconnected automatically telling please try after some time. My mobil no [protected] and mail id ravi.[protected]@gmail.com. Your customer care make me fool every time .

I got a job offer from amazon . They mailed me to send documents . After sending the documents I got a confirmation mail that I am selected and I have been offered the post of supervisor . They also told me to deposit 1650 for uniform IN THIS A/C UNION BANK OF INDIA, A/C [protected] (six three nine four zero two zero one zero zero two zero seven zero six)HOLDER NAME: VIMAL, IFSC CODE UBIN0563943 . MOB NO.[protected](nine nine nine nine five three seven seven five three) . I deposited the amount . After that they asked me to mail the payment proof . After that I got call from courier department for uniform size and address . After that they again mailed me for depositing 4990 for salary account opening and also they gave some pics showing that my parcel is ready and then they called me to say the same . Mail id is - [protected]@amazoncareers.in . They told that they will refund the amount of 4990 after 30 min . But they didnot refund even on the next day . When I tried to call them, they blocked me . I tried from another no. After knowing that it was me they again blocked that no.too . They were calling from [protected](eight eight two six five two zero nine four five) . While they were asking for 4990 rupees I wrote a complaint . Then they called me and asked why did I complain . They also call me from amazon toolfree no. i.e.[protected]one eight zero zero three zero zero zero nine zero zero nine) . I dont know how they called me from that no. I also mailed them but no reply . Amzon India should take a look at these frauds .

False promise by made by amazon that it will deliver by 18 sep and it did not deliver my product on time. They directly pussed my delivery date to 21st sep when i called them the keep on saying you have to wait till 21at sep nothing can be done for this and representative are very rude they shouting on me instead. They dont feel important to update customer on ther product they just saying your delievry will donr on 21st no efforts to solve customers. Still i am waiting their is no update when will i get the delivery. They even shared wrong tracking number. Very bad experience after paying 24000 i am not getting my product on time and they dont value me atol.

I ordered an article from prime which promised me to get the item delivered in 24 hours but today (As of 20th sept 2018) the delivery guy called me and told me that he has reached but he was at the wrong address and when i told him he was at the wrong address he told me to change the address on my account and then only he will deliver and he cancelled my delivery, i mean this is absurd its nit the first time iv ordered to this address as...

Dear sir

On 1st september i had purchased a sandwich maker in amazon using cash on delivery option. I returned that order and the refund of rs.820 is successfully processed by amazon. But still i didnot get my refund amount. I spoke to amazon india about the issue and they send me a reply as follows
Your refund of rs.820 has been processed successfully on[protected]. The amount should reflect in your account by[protected].
The authorisation code (Refund reference number) for the transaction is hsbcn[protected].
In this case what i will do.
My a/c number -[protected]
Please do the need ful as earlier as possible
I here by attach the bank statements and the order details and the message from amazon
My email id is [protected]@gmail.com

On 6th september i ordered mascara and veslin tracking id [protected]. On 14th september i got a message that package was handed directly to customer n was signed by customer where as i have not got any call from delivery boy so to signed on that is out of question, anyhow after two days i check at amazon courier point of itanagar and after much searching somehow got my consignment.
Again on the same day ie on 06.09.28 i ordered almonds 1pkd tracking id [protected]. Update message is showing that order reached to itanagar amazon courier center but on customer request delivery is delaying. Whereas i am waiting for calls from delivery boy and i hadn't received a one yet.
Iam à regular customer of amazon and before this i never came across this kind of stuff but now iam frustrated with your service.
Pls take the needful action.
Thanks.
Yaram.

Siddhartha mitra
Wed 9/19/2018 11:45 pm
Sent items
To:
[protected]@amazon.in
Dear sir,

I had ordered tonight using my wife sima mitra's amazon account (Mobile no. [protected]) with you but it was cancelled as under :-
—
Your amazon.in order has been cancelled[protected])
22:21 09/19
The account is said to be closed.???
—
My sb account is also debited for rs.193.99 but order cancelled. See the screenshot please.
(You may see another debit for rs.242.00 order accepted using my amazon account)

These are done to utilise the amazon pay balance in these two amazon accounts left for many days).

Please do the needful.
Yours faithfully
Siddhartha mitra.
(On behalf of sima mitra)

On dated 8sep 2018 i purchased a book. After doing all the formalities i got an order no. But i couldn't get my product till the date.
First it happened that there have not showing any tracking option or other option for my account. Please help
Details are
Product-aai junior assistant fire service previous exam paper.

Order no-do[protected]
Cost of products-99rs. By atm

Email-drabhss. [protected]@gmail.com

Hello,

I had placed order on amazon.in on 16-sep-2018, order #[protected] but the product was not delivered, there was a box full of papers.

I complained about this to amazon customer care on same day and they raise a new order :[protected] which was for replacement.

The customer care agent would have raised a request for new order instead replacement.

On 19th one of the delivery agent ([protected], [protected]) had called me to provide the old product so that he would deliver the new product.
When i said the delivery agent to wait til i speak to customer care he refused and left saying that he cannot wait, i tried calling him on his numbers for more that 20 times call was not answered.

I explained all the details to delivery agent about the issue and he denied to provide the new product. Instead he said me to contact amazon customer care for this issue.

When i contacted amazon customer care, they said that it is an valuable product and will send for an investigation. I do agree that it should be investigated but as a prime customer for amazon it is not he good response or the resolution i received.

I spoke to wasim and jafar from amazom customer care regarding this issue but no help from their end. I had an only option for investigation.

Here the pain is i need to pay money for the product but the product was not received. And now i need to face the investigation process.

I request team to escalate this issue as much as possible.