Amazon India Complaints & Reviews

Dear Sir,

i have amazon prime account and the intention behind me buying the service is i want my orders to be delivered quickly, i have ordered more than 90 products and out of which 90 % of the products were delivered late than committed date and this is not value to the service i have purchased i have wasted my time looking for deliveries and amazon customer service has no idea what there dealing with its such a inconvenience for a paid service

Now they i have ordered Mi Body Composition Scale (White) worth RS 1999 and i was promised it will be delivered on 10 of Sept 2018 the delivery agent has mentioned that is is delivered in the app in actual it has not when i reach out to amazon they have no clue they have to check with deliver station for which they need 1 day this purely cheating and customer negligence which is completely unethical

Placed an order for honor play 64 GB, got already teared box with missing phone, rest all is there in the box. I complaint the same to customer care, and they told me to wait for 15 days, on the day of resolution they said that you are lair, we doesn't provide you any resolution, and they refuse my request for refund/replace. I paid 20000/INR for this phone, and i totally lost my money. Please help me.

Order#[protected]
Ordered on 29 August 2018
Honor Play (Midnight Black, 4GB + 64GB)
Sold by: Darshita Electronics
Delivered 31-Aug-2018

My name is manoj kumar my order no. is[protected]
amazon delivery boy devilerd segate 500 gb very old hard drive
i m already conncet customer care with amazon team 20 to 25 time in 9 days but not return my item oder cancel by automatic amazon site.
payment already pay my hdfc credit card
please help me i m very confused this matter

Transportation services
Tracking id[protected]

They dont call
They dont meet
They just say person is not available

From one week no call no reply

Not only one agent but multiple people wasting time of others

No value for service

No cusotmer ethics

Why have i ordered i doubt from them in 1st place, why they dont have customer importance just money

This is to bring notice that the delivery boy named Md Farhan, phone no: [protected] from amazon abused my wife and said " aaja neeche apna order lele" used abusing words like behen ki ****, madhar***, ran**. i have already complained with the local police . I expect a brand like amazon to stop hiring such illiterates who behaves like ### and fire the delivery boy . A person who cant respect a woman should be punished to the core .
Amazon order
Order Confirmation
Order #[protected]

Hi,

recently i purchaged a wallclock through Amazon.in

The price of the clock is 1599 and they gave 41% off and showing 990 is the final price..so that i purchased the product online for 990..but when i received the product delivered..i saw the fake price tag is attached on the original price tag is 1599/- ..when i removed the fake price tag the original price on the product is 600/- .OMG i got shocked and raised a complaint against that to amazon..they returned the 390/- to me..but again they kept the price is 1599 and selling it for 990 to customers..i noticed and asked for refund..if others not noticed? so i got to know that amazon cheating people with fake price tags ...please take a action to this..and find the pics

I made a pre paid order of 'nancy drew stroy book series' through amazon app on 23rd august. It had to be delivered by 3 september but wasn't delivered by then and the delivery date was changed to 7 september but it hasn't been delivered till now.. On the app, order status is saying 'dispatched and your package might be lost'.. I tried contacting customer care by phone and through amazon app customer service chat but of no use. I'm very furious about it.. It was meant to be a gift for my little sister for raksha bandhan but on the contrary it hasn't even reached there.. Quick action must be taken to either deliver my order or make a refund before i move to customer court..

It was a fake product where they sell 2015 manufactured laptops which is nothing but cheating. Amazon deletes the reviews and they never called to address the cheating issue. Shame on amazon. I have uploaded the order copy and tried to contact amazon but they declined to post reviews so that they can cheat other customers. Amazon products have to be approved by govt since they should not cheat others by supplying outdated hardware.

Order placed on 9/8/2018 and still not dispatched. Its a complete failure of amazon india operations and 5 times the changed the estimate date of delivery but failed all times.

Customer agent also don't have complete details and just giving false assurance but there approach is like this type small incident is common in india and we have no control on the delay.

In a entire month they are not able to dispatch and if there was stock issue then can't they arrange from any nearby warehouse / facility center in a month.

Amazon india is just fooling by selling somebody else product and earning margin and in case of failure not ready to take the responsibility and just blaming the seller.

Very bad experience!!!

I was called by madhavi from amazon (Mob:[protected]) on 5th september regarding my order (No:[protected] and she promised me that she is my point of contact if i need any assistance or support related to the order i placed post delivery, including the help of a carpenter.

Sofar i have ordered multiple products seceral times from amazon and all the time i had excellent experience except this time, the delivery of the book shelf was made on 8th sep. And i wanted a carpenter to assemble it, hence i tried reaching madhavi at [protected] several times from my both mobile numbers, she did not receive my call. After few hours i sent her an sms stating about this, she neither responded nor reverted. The irresponsible and incompetent people like madhavi are actually damaging the reputation of amazon and denting its image on customer's mind. Now on i need to think twice before opting amazon.

I made a upi payment of rs. 1120.00 from my mobile banking app of kotak mahindra bank to amazon india (Order #[protected] on 6th aug, 2018.in between then my internet connection, where i was using amazon app got disconnected, and amount had been deducted from my account. Now amazon is saying they did not got any amount from your bank and kotak is saying they have credited it to beneficiary account. I called both of them at least for 10 times (Kotak has no toll free no and their customer executive also mark ur mail as resolve, without answering it), but they kept repeating same reply.

Kotak is clearing saying as it was upi transaction, its directly goes to beneficiary account.

I am adding upi transaction id in attachment.

Both kotak and amazon are blaming each other. If there is a upi transaction id, then why not they are tracking it. Directly they are saying that we didn't get your payment.

First, you guys get clear about how upi payment works.

I ordered fossil q marshal men's smart watch from amazon.in. I got to know within few hours that the watch is faulty. It didn't charge after keeping for 3 hours charging and shut down if i take it off. I tried contacting amazon but they gave me different responses each time i contact them. Also one email said i can choose between refund or replacement. I chose refund. But then they asked me to contact fossil india to get dead on arrival (Doa) letter. Once i get that letter then only amazon will give me the refund. I marked email to fossil india but there is no reply yet. So all this experience is very frustrating. I will not buy anything from amazon henceforth. Vishal bhatkar [protected]

Order placed on aug 19 and is said to be delivered on aug 21.
The item weber compact 47 charcoal grill (Black) worth rs. 10, 000+, was not delivered along with other items as below,
- grill brush
- weber lighter blocks
- grilling tongs (Item number 6610)
- weber coconut shell charcoal
- rapid fire chimney starter [ not part of original order unless it comes
With the weber compact 47 charcoal grill (Black) ]

Dear sir / madam,

I am writing to you to raise an issue about: online & mail order

The issue that i have experienced was: i have redtape shoe on 04.09.2018 and i have paid amount of rs.1877 through credit card and they promised me that it will be delivered on 06.09.2018 and on delivery day i called you guys and asked them to deliver asap and i gave my alternative number to connect with delivery boy but after few minutes i got sms saying that parcel has been delivered to security guard name called bunnies but i checked with our building security and they are saying nun them are not having that name and before delivery nobody has called and after that sms i called you team and inform them about it and they assure me that i will get my parcel within 24 hrs now i started chatting with your team guy mr mohit and he is chatting without basic knowledge of saturday n sunday and there is no proper way communication n he is saying that it will be delivered tommorrow but i said that is an off for us but next moment i got chat from him saying that parcel will be delivered on day after tommorrow and again i told him that day after tommorrow is sunday and that mohit went off from the chat now tell me i have given my bank address and still didn't my parcel. Getting * stories from your team and service pathetic. Is this amazon company or start up company which is having such employees gpd has to save amazon

It occurred on: 6/09/2018

Refund amount should be refunded to my credit card and dont want any amount credited to amazon account

If you dont want serve customer please delete your site from online or else serve properly

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vijaykumar mulikeri

Registered email address [protected]@yahoo.com
Order reference order number[protected]

Date of incident - 05.09.2018
Client name: amazon india
Product manufacturer - luminous power technologies private limited
Incident - one led bulb failed/ fused.
Desirable resolution: either refund or replacement with warranty.

I have contacted luminous customer care no[protected] and spoken with ms manisha. She has given me company distributor number [protected], ayan marketing. The distributor has replied that they don't deal with amazon supply. Again contacted luminous customer care number and spoken with mr. Vivesh. I have requested him to lodge my complaint and give me complain number but he denied to give complaint number.

Then i have contacted amazon customer care through chat. Mr. Aravinth has informed me that service deny letter is required from the manufacturer. I have explained about the discussion had with the manufacturer customer care service then he said he can help us.

Seller & manufacturer both have denied to take corrective action hence only hope from consumer complaint.

Tax invoice details
Product: luminous shino eco base b22 9-watt led bulb
Invoice no: bom-665196
Invoice details: mh-bom[protected]
Invoice date: 25.07.2017
Order no:[protected] dated 25.07.2017
Price: rs 470.00 + shipping charges rs 50.00 = rs 520 (Including taxes)

Amazon is a unethical irresponsible unreliable and hopeless company a trouble maker for the customer i am having series of horrible experiences as they don't bother to deliver items despite having paid for it they refuse to send item even after they are ordered saying prices are wrong they and their seller are not trustworthy and reliable my current order is still not delivered screenshot is attached

On these dates 8/14/18 and 8/15/18. Amzn mktp us amzn.com/bill wa took payment for 2 separate transactions of which i have not received. I see many complaints all ready lodged against this company, so i felt the need to report it also. If i cannot get a full refund, i hope you can at least stop this company from soliciting out right lies under the name of amazon. I see the disclaimer written in small letters, but i am sure it is still against the law. Also after receiving another solicitation, i declined right away and had my email removed. The emailed me everyday for over 2 weeks to get me to accept the discount and make the purchase. The tone of the emails were again criminal and was asking for the credit card # again and again, promising the best deals ever. Finally on 9/05/2018 an attempt was made to withdraw monies $70 from the same account originally given. I had set up security at my bank for just that occasion. It was flagged for fraud and the account is now closed. The transaction was declined, thank goodness. These folks are crooked.

Sir I have given the order by the time of freedom sales of 9 to 11 of mobile phone y2 mi 4 64 but they have not been able to deliver the product .The are given me now 10 September for giving the product but I don't see the product is not given showing dispatches. Order id date
11-Aug-2018 Order[protected] of my [protected]@gmail.com

Dear sir my name is lalit wajari .. my email [protected]@yahoo.com.. i order one plus 6 mobile phone from the amazon, hear is my order id[protected] ..
But when i i get dilvry of that product mobile phon is not in the box so i called dilvry boy and told him that there is no mobile phon in the box so he said i cant help u ..
Then i called amzon custmer care so they tolde that wait for 6sept and now they locked my acount as well and told me that we can not help u with it ..
Sir 34999₹ is nlt just a small amount for me and they are not takking any ans about my complaint so plz help me reagarding this..
There excutive clearlly told me on cll that we can't help u any more ..
Thsts why m complsint hear hope so that u undrstand my concrt and help me reagarding thiss...

I had placed an order for a phone on 15th aug which was wrongly delivered on 21st aug '18 (Not the one i had requested for) hence requested to get the product picked up which was done immediately the following day on 23rd. Aug
I later requested for refund the amount but they said since its in amazon wallet we cannot transfer it to the bank to which i expalined it erroneously got into wallet and requested to credit it in the bank.
After a long discussion and telling them the importance of the funds for me as an ordinary service man they agreed to credit in the bank but the process would take 7 to 10 business days (Max)
I told them the processing days are too long and the amount was huge (For me) but they said it usually takes this much time (Is it really?? For a comapny like amazon to pay an individual his own money that long?? Fair?

Today is 7th aug its more than 15 days and their 10 business days!!! I haven't received the funds and after several calls and speaking to their executives the reply which am getting is frightening

They are saying they will initiate the coupon now and i would get the money in next 3 or 4 business days and please today being friday tom saturday and the day after sunday wont be counted
How crazy is this.

I am really disheartened by amazon service for the first time and am sure this will be the last time since i wont be using amazon service anymore.

Thank you team amazon...
You guys reallly amazed me.