Amazon India Complaints & Reviews

Address: Bangalore, Karnataka, 272131

Website: www.amazon.in

Dear sir,
I placed order mi a2 (Gold, 64gb) mobile phone at 30 august 2018 through amazon.in but i received this product at 5th september i found amazon company send me mi a2 (Black, 64gb) mobile phone and my order number is[protected]. So i lodge complaints at amazon but he denied to provide me replacement. So kindly request you please take any immediately action as soon as possible and provide me replacement mi a2 (Gold, 64gb) mobile phone. Thanking you

+1 photos

Amazon India customer support has been notified about the posted complaint.

Sep 20, 2018

Updated by [email protected] Received Black color instead of Gold color but still amazon company not provide me replacement.

Sep 27, 2018

Updated by [email protected] Dear Sir,
Still my issue not solve bye Amazon company please take any strict action against Amazon company.Thank you

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Address: 560064

Website: amazon.in

Hello,

I had placed order on Amazon.in on 16-Sep-2018, Order #[protected] but the product was not delivered, there was a box full of papers.

I complained about this to Amazon Customer care on same day and they raise a New order :[protected] which was for replacement.

The Customer care agent would have raised a request for New Order instead replacement.

On 19 one of the Delivery agent ([protected], [protected]) had called me to provide the old product so that he would deliver the new product.

I explained all the details to Delivery agent about the issue and he denied to provide the New product. Instead he said me to contact Amazon Customer care for this issue.

When I contacted Amazon Customer care, they said that it is an valuable product and will send for an investigation. I do agree that it should be investigated but as a Prime customer for Amazon it is not he good response or the resolution I received.

I spoke to Wasim and Jafar from Amazom Customer care regarding this issue but no help from their end. I had an only option for investigation.

Here the pain is I need to pay money for the product but the product was not received. And now I need to face the investigation process.

I request team to escalate this issue as much as possible.

Sep 20, 2018

Complaint marked as Resolved

The issue is still not resolved

Amazon India customer support has been notified about the posted complaint.

Sep 19, 2018

Updated by Kaif Pasha My direct contact number is : [protected]

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I got a job offer from amazon . They mailed me to send documents . After sending the documents I got a confirmation mail that I am selected and I have been offered the post of supervisor . They also told me to deposit 1650 for uniform IN THIS A/C UNION BANK OF INDIA, A/C No. [protected] HOLDER NAME: VIMAL, IFSC CODE UBIN0563943 . MOB NO.[protected] . I deposited the amount . Agter that they asked me to mail the payment proof . After that I got call from courier department for uniform size and address . After that they again mailed me for depositing 4990 for salary account opening and also they gave some pics showing that my parcel is ready and then they called me to say the same . Mail id is - [protected]@amazoncareers.in .

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Address: 201301

Website: www.amazon.in

First case: July 2018, It was a prime day sale. I ordered a product worth Rs.1600 on 50% discount. I was in the meeting in the daytime, I didn't pick up the call of the delivery boy at once, I called him after 15mins, he screamed at me that "Phone kyu nhi uthaya? mene to cancel krdia ab krlena dubara order! " means, why the hell you didnt pick the call, now i have canceled your product, go order it again! and when i said i will complain about you then he said, karlo jo karna(do whatever you want). I immediately called the Amazon's service center & they assured me that product will be delivered again by 24hrs but after 24hrs they said sorry mam we cannot do anything. I lost my discount on my product.

Second Case: August 2018, I ordered a product on 29th July. it was a cake decorating item. I have a prime membership so the product's expected delivery was between 3 days. I need that product on 9th April evening. I received a message from Amazon that I will receive my product today. After 3 hrs, I again received a message that my product was refused at delivery when I didn't get any call & I haven't refused anything. Amazon customer service again failed to help me.

Third Case: September 2018, After one month I again ordered a product wishing this time they will not make a mistake, But guess what? This time my product WAS DELIVERED TIMELY! But NOT TO ME! TO SOMEONE ELSE! They don't know anything about it. and The number they provided me for the delivery boy, he says that I am sorry I don't deliver products in your location. again, Amazon's customer service was a failure. I lost my product as well as my money.

Moral: Don't buy a product from Amazon!

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Address: Kolkata, West Bengal

I have purchased a phone and also returned it after 2nd time of replacement due to soma discrepancy. After so many times of following up i got to know that the refund policy would take hardly 5-6 wrking days. On 3rd september i have returned it. It's now 19th september i have not received the refund from amazon. Everytime i used to give good feedback about this company. Now it's really frustrating for me to handle the situation. As i have selected the emi option while purchasing. My billing cycle date will generate from tomorrow onwards. Now i need to pay the minimum amount to the bank. Everytime i got to know that the refund policy will take 5-6 working days and the same thing keeps going on. First of all i was not instructed to mailing system. While following up on 8th or 9th times i got to know that i need to mail up. I have mailed on 13th september accordingly. Hardly it should take 2working days to get resolved. I have been also following up through mail. However, they have not initiate the refund. Now they told me that it will take another 5-6 business working days. It's really ridiculous. They have given false statements to me again and again.

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Address: 812002

Very bad experience from amazon india, my order id[protected]
They send mee wromg product and after successful pickup of the product, i am still waiting for my refund... Hell service...
Worst experience please, back my money as soon as possible.

+6 photos

Sep 20, 2018

Updated by jayprakashhhh This is my order id[protected]
I got different product than i ordered i raise a request regarding Different product (wrong product received) than after successful pickup done it is still pending for my refund very worst experience kindly do something regarding my matter. i am helpless

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S

Susan Furness

Sep 19, 2018

+1

Amazonmktplace amz.com/bill

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Address: 695588

Website: www.amazon.in

I placed my 1st order - order #[protected] with amazon for an hp laptop on the 7th of september, 2018. I was given a delivery time of 2 days with an expected delivery by 10th september, 2018, which i think was a fair time. Even my reorder on 13th september, 2018 - order #[protected] with a guaranteed delivery got cancelled without intimation.

Both time, the product reached my town and was returned without contacting me. Amazon updated the tracking status; customer requested to delay the delivery for my 1st order and returned to seller. For my second order, they updated “customer refused delivery” and returned the product. After a marathon follow-up, i got the refund on the 9th day – 16th of september, 2018.

I have purchased a product which had the tag “amazon fulfilled”, and i clearly don’t understand what kind of assurance they are giving to the customers with this tag. I wasted almost 9 days of mine from 7th till 16th chatting and calling for status. By 16th they refunded the money.

Firstly, they didn't deliver the product even when it was a prepaid order. Secondly, none of the agents who assisted me over phone and chat had an ounce of process knowledge. What i understood is; the agents have no control or access over the logistics team. They didn't even know what exactly is happening in the background.

The customer service is just a waste of time. They were reluctant to intimate the customer the proper reason of return. Amazon seems to be a nightmare for new customers. The experience from amazon gave me an impression that the company itself is fraud.

I have used the word fraud specifically for the following reasons.

1. My 1st order placed on 7th was cancelled for no reason. Order #[protected].
2. I reordered it on 13th september, 2018 - order #[protected] which was given a guaranteed delivery on 15th september, 2018, they again cancelled it without my authorization.
3. Both times, the tracking system was updated with false notes to put the blame on the customer.
3. Call and chat support were giving fake promises that the product is on the way and will be delivered on time as committed.
4. Contacted customer care multiple times over chat and phone but the issue remains unresolved.
5. Without intimation, the agents decide to cancel a pre-ordered product.
6. Both times, the product reached the customer location and was returned without contacting.

What i understood is, amazon have no consideration towards customer grievance. They simple run the customer support for the name sake. Amazon has such a disastrous service and is a waste of time.

—
Regards,

Chinsha. R. S.

Amazon India customer support has been notified about the posted complaint.

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J

[email protected]

Sep 19, 2018

Date: 8/12/18 I was charged a $13.77 Fee for I have no idea, Please credit my Chase credit card #[protected]. Thank You Mr. Patrick W Metrie 3925 w lake Elwood Rd Florence WI[protected].

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Address: 560076

Website: www.amazon.in

Hi team,
I bought nikon d3400 from camera. It gives poor microphone voice recording, and as an entry-level photographer, i can't say how good it will be just by seeing the numbers such as 24.2mp or focus points etc.
The issue is, i wanted to return it and buy another dslr from amazon.in. But amazon is not accepting returns, saying that cameras can only be replaced not returned. I never had hands-on experience on nikon brand camera and focus is not that good, microphone poor voice recording. So many problems this model has. (Please note the entire nikon d3400 is same) and amazon cust service saying that they can only replace even though i'm saying that i will my next dslr buy from amazon. I feel so frustrated with this # return policy of amazon. Now i have to live my entire life with this poor quality camera. Feels like cheated.

I'm just expecting return of this nikon and want to order something else.

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Address: 72118

Website: amazon.com

Ordered an item which was damaged in shipment (A pet extension "carlson pet product extension, extra wide gate 24") amazon sent it back mid-shipping and stated it would give me a credit (Sept 4th), it's been 14 days haven't heard from amazon. The website states i made no such purchase! Tell that to my bank account! Would like a refund! "amzn mktp us dda pin pos amzn.com/bill"!!!

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H

huzefmohd

from Jaipur, Rajasthan

Sep 19, 2018

Amazon has deducted money without any purchase any thing amount is 2355

amazon redirected a product and never gave me credit! - Comment #3213467 - Image #0

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Address: 534260

Website: www.amazon.in

Products ordered online are not delivered to the address given and showing that the products are delivered to your address and even signed by the customer who has ordered. cheating the customer and without signing the copy the amazon people are showing that the receipt was signed by the customer. for the items for which already paid are stolen and showing that
items are delivered. Amount paid through BHIM UPI and no response from customer care in this issue. No refund is initiated and no reply from customer service. Really cheating the innocent people.

Amazon India customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by bkvaraprasad [protected]

Amazon India — cheating customers and irresponsible

1 Review
bkvaraprasad on Sep 18, 2018 Mark as Resolved
Order ID: [protected]

Products ordered online are not delivered to the address given and showing that the products are delivered to your address and even signed by the customer who has ordered. cheating the customer and without signing the copy the amazon people are showing that the receipt was signed by the customer. for the items for which already paid are stolen and showing that
items are delivered. Amount paid through BHIM UPI and no response from customer care in this issue. No refund is initiated and no reply from customer service. Really cheating the innocent people.

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Address: 530013

I, s v ram mohan, mobile no [protected], email id sv. [protected]@rediffmail.com would like to lodge a complaint against amazon india. Few months back i have ordered room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown), when i received the item it was broken and damaged. Moreover the size of the item is very small. The amazon india did not mentioned the size digramaticlly in a clear cut manner, on the other hand they mentioned the size in an ambiguous way.
Anyway after receiving the item i requested for return as per there terms and conditions.in reply to this amazon india informed me that they have forwarded my complaint to the seller. The so called seller not the amazon india did not agree with complaint o[censored]ndersize and damaged item and refused to honor the return claim. Number of times i have complained with amazon india, every time they are asking me to do one or other thing, like sending the photographs of the item received etc etc. Lastly i requested amazon india to honor the return claim free of cost, i do not need any money refund in any manner, still they did not honored my request. The details of my order is as given below room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
By room's gravity
Be the first to review this item
Price: 3, 299.00 free delivery. Details
Inclusive of all taxes
Emi starts at ₹157 per month. Options
Not eligible for amazon prime.
Only 1 left in stock.
Delivery to pincode 530013 - visakhapatnam within 2 - 5 business days. Details
Sold and fulfilled by room's gravity.
1 offer from 3, 299.00
Material: wood
Color: brown
Dimension (L x w x h): 76.2 cm x 35.56 cm x 33.02 cm
Package content: 1 magazine holder
Report incorrect product information.
This product is limited to 5 unit per customer the order quantity for this product is limited to 5 unit per customer
Please note that orders which exceed the quantity limit will be auto-canceled. This is applicable across sellers. Order details
Ordered on 10 july 2018 order#[protected]
Invoice
Shipping address
S v ram mohan
Door no 50-96-4/7/3, sai ratneswara nilayam, plot no 228
N e seethamadhara
Visakhapatnam, andhra pradesh 530013
India
Payment method
Net banking: state bank of india
Order summary
Item (S) subtotal: 3, 299.00
Shipping: 0.00
Total: 3, 299.00
Grand total: 3, 299.00
Return requested
You have requested a return with a seller. If you haven’t heard from the seller within 2 business days, you may file a claim.

Room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
Sold by: room's gravity
3, 299.00
Buy it again
View return/refund status
Contact seller
File/view claim
Leave seller feedbackorder placed
10 july 2018
Total
250.00
Ship to
S v ram mohan
Order #[protected]
Order details invoice

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B

Bjhr

Sep 18, 2018

I checked my credit card statements and found 3 charges September 12-13 and 14 that I did nor made.
I refuse the charges and ask for reverse the charges and the operations. I'm not interested in the Books.

confusing display of items and poor return policy - Comment #3212195 - Image #0

confusing display of items and poor return policy - Comment #3212195 - Image #1

confusing display of items and poor return policy - Comment #3212195 - Image #2

confusing display of items and poor return policy - Comment #3212195 - Image #3

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V

Vansh Dhiman

from Nagrota, Himachal Pradesh

Sep 18, 2018

I ordered 3 men shoes combo but I found only 2 sets of shoes only red, white and black is missing.

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I got a call from fake amazon on 04/09/2018 saying i have been selected for a gift. For that i need to choose product of 5000 from amazon.in and tell them on call what i have chosen and they will book it for me. I chose a product and paid them 5000 via google pay. Next day (05/09/2018) they called and told you need to apy 11, 999 gst which will be refunded within 2 minutes on the call itself. I told them to cancel my order and refund my 5000. They told you need to pay 5000 again by google pay and when you will apy we will get a surveilence message on our screen. We will click on refund from our side and thus your money wont be deducted and the previous 5000 will be sent back to your account. I again did 5000 on google pay but it got deducted. They said you wrote wrong description in google pay description box so it went wrong. They asked me to do again for 10000. I did again, and again it got deducted. This time they said your spelling is rong in description thats why it went wrong. Again i did for 20000. Now they said our bank has some issue.in this way i did till 80000. Then they took my ifsc and bank account no. And told we will neft in your account. Today (06/09/2018) they called and told its not possible to refund 80000, you need to pay 20000 more so that we will refund 1 lakh. The person on the call gave me his pan card and aadhar card copy on whatsapp.

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C

Chaithanya K K

from Chennai, Tamil Nadu

Sep 18, 2018

I have ordered Redmi 5 on Sept 4th .. but I have found flickering in screen ... I have contacted you ...it was informed that you will send a technician initially, for that you will send a mail with a link to register complaint .. I haven't received any mail yet...kindly email me at chaithanya.[protected]@gmail.com regarding the replacement of mob

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Address: Khordha, Odisha, 751006

Website: WWW.amazon.in

This is related to[protected]Timber cheese bean bag, 2kg refill (White) for which i placed the order on 6th september. The excepted date between 9th-14th september.
It has reached bhubaneswar on 14th but still now i waiting the product to get delivered to my address. Now its showing status as it will get delivered by 19th.

I have an awful experience from last 3 days following with the customer care. The answer i got as this has been escalated and you will get an update soon.
So today i told the customer care to transfer the call to higher authority. The guy name ashis also behave the same way as customer care people.

He also told me you will get a refund if not delivered.

Hoping for some strict action on this matter.

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Address: Hyderabad, Telangana, 500019

Website: Amazon.in

I have ordered oneplus6 mobile phone price 34, 999rs in 6emis. But i received defective oneplus3t mobile for the ordered.
I have made unboxing video also but they are not interested to see the proofs.

With patience, i have checked with the concerned team several times. They told me that they are investigating but finally replied that they will not replace or return the product.
They are ignoring customer voice even the proofs also.
I have ordered such a phone in emis which will affect me badly as i don't have phone either.

Orderid[protected]

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Pradumsingh111

from Lucknow, Uttar Pradesh

Sep 18, 2018

Sir Mai Amazon se 10 or g ka phone Liya tha jo ki 26 August Ko refund kiya tha sir mere ko refund ke ley 10 din k time diya gya tha sir Lekin Aj 11 ho gai hai Ave tak mera refund bank account pe nhi Aaya sir

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Pradumsingh111's reply, Sep 11, 2018

Sir pls help me

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Address: 491001

Website: Www.amazon.in

Order date

14-Aug-2018

Order #

[protected]

Order total

357.00 (1 item)

Shipment details
Free Delivery on eligible orders

Dispatched
Delivery Estimate:

Tuesday 21 August 2018

Dettol Kitchen Gel - 400 ml (Lemon, Pack of 3)
This product is not delivered and no refund

Sep 17, 2018

Complaint marked as Resolved

Milan | Customer Service Hello! How may I assist you today? M00:16 Hi My order dettol kitchen dish liquid not delivered 00:18 Milan | Customer Service Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) M00:18 5180928730272 Yes 00:18 Milan | Customer Service Thank you for the information .Please give me a moment. I am checking the details. M00:18 Order date 14-Aug-2018 Order # 406-2627779-9802766 Order total 357.00 (1 item) Order date 24-Aug-2018 Order # 406-1684526-6282707 Order total 365.00 (1 item) Order is not delivered and not refund I requested refund money 00:23 Milan | Customer Service Sir, as i can see your product got damaged during the delivery process, and as you are our valuable customer we cannot deliver you a damaged product . so it is returning to the seller now . once it will reach to the seller your refund will be initiated M00:25 Still waiting How many days 00:26 Milan | Customer Service Sir, usually it takes 7-10 business days M00:27 10 day over 00:28 Milan | Customer Service Sir, 10 business days kindly exclude the holidays M00:29 Next 2 day to refund 00:30 Milan | Customer Service yes sir M00:31 Very poor service Not expecting amazon 00:32 Milan | Customer Service I am so sorry for the inconvenience caused to you. M00:32 Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) Looks like you recently ordered this item. Is this what you need help with? 12:55 Need a Customer Service Associate 12:56 Messaging Assistant | Customer Service OK, I'll get someone to help you out here through chat 12:56 Call me now instead 12:56 Messaging Assistant | Customer Service OK, please select your preferred language. 12:56 Hindi 12:56 Messaging Assistant | Customer Service Just give us your phone number and we'll call you. 12:56 OK, I'll enter my number 12:56 MESSAGING ASSISTANT HAS LEFT. THANKS FOR CONTACTING AMAZON! Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) Looks like you recently ordered this item. Is this what you need help with? 21:12 Need a Customer Service Associate 21:12 Messaging Assistant | Customer Service OK, I'll get someone to help you out here through chat 21:12 Call me now instead 21:12 Messaging Assistant | Customer Service OK, please select your preferred language. 21:12 Hindi 21:12 Messaging Assistant | Customer Service Just give us your phone number and we'll call you. 21:12 OK, I'll enter my number 21:12 MESSAGING ASSISTANT HAS LEFT. THANKS FOR CONTACTING AMAZON! Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. Dettol Kitchen Dish and Slab Gel Lime Splash - 750 ml (Pack of 2) Looks like you recently ordered this item. Is this what you need help with? 21:33 Yes, need help with this No, something else

Sep 17, 2018

Updated by Sakhi Javed Not satisfaction response

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Website: www.amazon.in

I have ordered a battery for Asus ZenFone on 24 Jul on Amazon site, but the item was not delivered and after several calls to customer care for more than one month, till now, the refund was not initiated. I'm mentally tortured. I need a refund and compensation for my mental harassment. Every day customer care executive is giving different stories regarding refund. I have call recordings. Pls help and do needful

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Y

yutedjuty

from Meerut, Uttar Pradesh

Sep 18, 2018

I order mini 5 volt 433/315 mhz remote and receiver ...but amazon send me A stupid type local made chines remot ...that i can buy in our city street ...thugs of hindustan ...

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Amazon Order #[protected]
Got a mail and message that order was delivered to me while it was not. No one from amazon has a clue where it is.Poor inter team co ordination. Customer care asking me to wait till 4 days.Charged me Rs 100 for speed delivery. No one is ready to track the order. Neither i can track it as the status shows delivered

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Address: Mumbai City, Maharashtra, 400059

Order #[protected] this is my order id,, amazon is not returning my product, please do a need full for me..

I purchased on 15th of september, today i received it but mi a2 is such a bad experience it had nothing as expected,, solve this case on urgent basis as soon as possible.

I want my money returns from amazon, amazon is such a bad service

Amazon India customer support has been notified about the posted complaint.

Sep 17, 2018

Updated by NIS- 17 ORDER #[protected] this is my order id, , amazon is not returning my product, please do a need full for me..

i purchased on 15th of september, today i received it but MI A2 is such a bad experience it had nothing as expected, , solve this case on urgent basis as soon as possible.

i want my money returns from amazon, amazon is such a bad service

Sep 17, 2018

Updated by NIS- 17 ORDER #[protected] this is my order id, , amazon is not returning my product, please do a need full for me..

i purchased on 15th of september, today i received it but MI A2 is such a bad experience it had nothing as expected, , solve this case on urgent basis as soon as possible.

i want my money returns from amazon, amazon is such a bad service

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D

Dipankar Paik

from Kolkata, West Bengal

Sep 18, 2018

I had bought a t-shirt 1month ago.but I refunded the product for few reasons.they are not refunding my mony in my bank account.they are herushing me from 1month.they are saying that your balance in your account but still I haven't received my money

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Address: Bangalore, Karnataka, 560045

Website: amazon.in

Hi,

Product name - angel's fashion women cotton one piece dress with net chunni.
I ordered a gown from amazon with order id - #[protected] the dress was completely damaged and had some drainage water strains on it, if we open that parcel all mud was doping down. I want my entire refund back and also want the compensation for sending such a bad product, i want that for some function and entire mood spoiled.
Product was delivered yesterday.
The soooo called chunni is like a tissue which is used. Me being your regular customer is very hurt this time.

+2 photos

Amazon India customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by Noor. No contact from team yet, i was the compensation at the earliest.

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Address: Pune, Maharashtra, 411019

I ordered saregma carvan and the estimated delivery was within 4 days, but i didn’t received the product till then as well as the tracker was not updated. Then i requested customer service executive to reschedule the delivery, even then i received a call from courier agent asking for delivery of product, as i was out of station.in the package, remote control was missing, so i ordered for replacement and to my surprise the entire system was not working... Then i cancelled the replacement but the status is still not updated... Pathetic service ever provided from such a reputed online service provider which shows that they don’t even check the product before delivering.. As well as i’m not getting proper help and guidance for the same

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khushboo solanki

from Rajkot, Gujarat

Sep 18, 2018

I was give Order Core i7 8700K Processor But I was Received Core I7 6700K Processor.

I was Called To amazon But They Was not Give Proper Answer .
My Order Id is #[protected].

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 549

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amazon redirected a product and never gave me credit!

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confusing display of items and poor return policy

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dettol kitchen gel - 400 ml (lemon, pack of 3) 5% off 340

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nor replacement / refund from amazon.in

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ordered a gown which was fully damaged and has # on it.

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saregama carvaan

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