Amazon India Complaints & Reviews

Hello, I made a big mistake to buy books from Amazon.

I face some issues with books so I applied for refund on 9th September .

It is 24th September still no one comes to pickup products.

Each time I called Amazon customer care, they only told we have initiated the process and product will be picked within 24 to 48 hours.
They are only making fake Promises.

I will ever never buy anything from Amazon now.

Please pickup products .

I am preparing for examination and I need refund so that I can buy other quality books.

Please please

I am a regular online customer of amazon and have done many online shopping and below is a shocking incident which happened to me.
I have ordered laptop and samsung mobile on 14th august 2018, i was delivered the attached items duped by the seller who sent the parcel on 23 aug 2018 through india post without any document or invoice and unknown sender details which has no connection or any clue of amazon sender, neither any update against my order in amazon website, i got only the updates like will be delivered by 27 aug 2018, then sorry your package is lost and we came to know about this only on sept 1st when the seller called and connected the delivery tracking id of attached junk books which was shocking news for me. It really very sad and disappointing that such things happen and it’s a first case for me as i am ordering regularly from amazon. Have filed claim on sep 1st, assured that my money is safe in every chat and i am awaiting for the refund at the earliest. It is almost 22 days now. It’s a big amount and i need the same very urgently, investigation process also looks like there is something wrong between amazon and seller that's why blindly they are trying to deny the claim and connecting some tracking number to my order, this way the sellers can dupe so many innocent people and connect any juck delivery against orders, and if this is the way amazon is doing online business, very soon customers will stop doing online with amazon because innocent, truthful customers are getting duped and even after providing proof the case is denied blindly. Kindly give me justice for this as its a hard earned money and mentally very upset about this. Regards - lily lobo - [protected], [protected]@gmail.com

Order: monday 10 september 2018 /[protected]
Items: apple ipad pro mqey2hn/a tablet (10.5 inch, 64gb, wi-fi + 4g lte), space grey
Issue: problem with an order - - defective item/item does not work. Return picked up after which it was cancelled after 8 days.
Amount = rs. 61, 299
Date of delivery = 13th sept 2018; 12:10 hrs
Issue raised with amazon: 13th sept 2018; 18:05 hrs

Apple ipad delivered is damaged and have scratches. From the top left corner it is broken and screen damaged. It is was not even switching on. (Images attached). Amazon accepted the return request on 15th sept 2018 and sent their return pickup guy on 16th sept 2018 for return pickup. Return was picked up and i also received the return pickup acknowledgment slip and return pickup sticker. (However, return pickup guy was insisting on not giving any acknowledgement slip and said that i will receive a message on mobile phone, but i said i will only give the product if he gives me the return pickup slip. Later on he gave a slip after the quarrel).

For more than a week till 23rd sept 2018, i kept checking with amazon customer care executive (Via call and email) for refund status and they kept on saying that it will take 7 days for the product to reach warehouse and then refund will be processed. All the amazon executives gave wrong information and said that the return is in transit and refund will be issued. As per the emails, i was supposed to wait till 25th sept 2018 and by then my refund will be processed.

However, on 24th sept, i received and email from amazon stating that my return pickup has been cancelled and it could not been picked up from your location after multiple attempts. I was shocked and identified the fraudulent act of amazon.in this.

They asked me to wait till 25th sept 2018 for the refund to be processed, however, my pickup has been cancelled on 24th sept 2018 (Just a day before the same.)

I am really annoyed with amazon and now they have asked me to wait for 5 days for taking confirmation from the return pickup team. However, after speaking with aman (Cc exec) and ritu (Cc leader) from amazon team, they confirmed that i was getting wrong information from customer executive of amazon previously and it has already been confirmed before from the pickup team that the product has been pickedup.

Amazon is just wasting time and shows no intention to refund the money to customer.
Requesting you to help me in the concern raised.

I ordered 3 wonderchef turbo dual speed food processor black from amazon on 19th august 2018 it costs rs.2200 for 3 and they clearly mentioned that it has 6 months warranty after 15 days my product got damaged i called customer care and asked for replacement but they told we are not able to do that you only call to the seller and ask later i called to the seller they told if you purchased through amazon so we are not responsible for that if you purchased in our showroom then we are able to replace that again i call back to amazon customer care they told to ask for service denied latter from seller but seller will not accept that i'm really disappointed worst experience and worst service giving by amazon they clearly mentioned that the product has 6 months warranty later they are telling that we are not responsible for that they will least care about customers they took money and giving bad service

Hi team this is my order id[protected] i ordered 2 items 1 jeans and 1 tshirt but i received different item, i return it and after successful pickup it was more than 5 days and i am still waiting for my refund. Still no update on my refund. Please help mee to get out of this, i am helpless, amazon india service is worst if you send wrong product what i ordered you have to sincere about refund you have to pay quick refund, atleast tell mee on which day i will get my money i am very frustrated 1499 rs is very big amount for me i am student

Order id: [protected]

My name is subhash saini. Canara bank account number is[protected]
My mobile number [protected]
I had refund of rs. 629/- it was not credited to my account.
Refund reference is 542046.
Pls do the necessary. The amazon costumer care to charge a dispute. So pls do the needful to get the amount. The refund is issued on 12/09/18. Pls make necessary arrangements so that i could get the refund

Order no:[protected] digisol dg 1400 - i want to return the product. Payment was rejected on 6th sep 10:21 for order no[protected]. However, digisol dg 1400 was delivered on 9th sep.in the meanwhile i had purchased the said product online thro another. Pl get it collected on 25th tuesday between 4&6 pm
Dr shyam sundar ips former dgp tn
[protected]

My name is pratap singh shekhawat my account number is[protected]
My mobile number [protected]
I had refund of rs. 629/- it was not credited to my account.
Refund reference is 542046.
Pls do the necessary. The amazon costumer care to charge a dispute. So pls do the needful to get the amount. The refund is issued on 12/09/18. Pls make necessary arrangements so that i could get the refund

119.00 was charged to debit card that i didn't make, i needed gas and my card declined, looked at bank account and saw the amount taken from card,
I haven't got anything in the last 6 months.. I want to know what was the charge for and where it came from. This was not me and not happy...
This needs to be resolved and fixed, i'm on a limited very limited budget.

A refund of rs. 2699 was sucessfully processed on 28/08/2018 by amazon india to my account my refund referance number[protected] but my bank account closed 10/08/2018.
I have confirmed with amazon and they have successfully processed the refund.
Kindly go through the charge dispute email locate the pending refund and follow the path back to amazon payment processor to locate the refund my bank account no. [protected] & upi reference number[protected].
Thanking you.
Suraj prakash
Amazon account no [protected] order no.[protected]
Bank a/c no. [protected]
Mobile no. [protected], [protected]

They promised a delivery by 20 th sep and did not deliver the order till date. It was a bday gift for my son and it is all screwed up. It is because they have sent the package at wrong place and the customer service is pathetic. When you call them they don't know what to say, they try to get rid of the call and later are not even ready to take responsibility and disconnected the call by saying we cannot do anything.

I think this is most unprofessional and irresponsible.

They actually don't care about pre paid orders as they have already received money and deliver the cash on delivery orders first as that is cash collection incentives for them.

I have bought whiskas adult cat food pocket tuna, 7 kg pack from https://www.amazon.in with my id [protected]@gmail.com, order no.[protected] on 9th september 2018. The product is with insects and i have sent a complaint at [protected]@amazon.in with snap shots, but they are not interested in investigating this issue and ask to contact manufacturer. Amazon india is sole retailer and they have to contact manufacturer for defective products and not the consumer and they are not ready to ask seller the cloud tail india. I want refund of the amount

Hi,

One of my frnd apply for a amazon supervisor job on this month few days ago. After applying she get a call from Amazon and they give her a offer letter attached. In offer letter it is clearly mentioned that plaese deposit 1815 for dress id card pass code and job letter.She pays the money for it rs 1815.After paying again from Amazon had demanded 10000 as security money but she refused to do so and ask him to give her money back. But they refused it and cut the calls again and again.

Amazon Account Details:

Account no-
[protected]
Account name-
Aman gautam
Ifsc code-
SBIN0009006
state bank of India

Please do the needfull and review urgenlty. I want the money back to my screenshot bank account within tomorrow.

Regards,
SB

WE hab ordered the heartly designed premium luxury pu leather Front Flip Cover for Apple 4s and recd IT on 18.09.18, but Same Day the leather Cover coating started Coming out, kindly replace Or compensate IT.while displaying the photo in Amazon IT was very attractive but the Same Day the leather coating got weared out, thus first Shopping with Amazon was diappointing, i Paid 287 for IT, u should Not cheat the Public this way

Maine ek car arm rest apki company amazon.in ke through Dt 25/08/18 ko order no[protected] se apnr registered address par mangaya jo ki mujhe September 1st week me mil gaya jiska payment Rs1000/_ maine BHIm UPI Ke through order karne ke sath hi kar diya tha jise mai apni maruti breeza car me lagwana chaha to ye arm rest chhota pad gaya aur maine item returns ki request Dt 07/09/2018 ko Diya request ke 3-4 Dino tak jab koi courier man item lene nahi aaya to maine Amazon costumer care par bat karke by courier sellers ke address par bhej diya !jo ki trackon courier jiska Docket no. [protected] Dt11/09/18 ko sellers ke address par bhej diya jiska courier kharch Rs240/_laga jise Amazon ne sellers se dilwane ki bat kahi h mera courier 18/09/18 ko mil gaya uske bad bhi mujhe aaj tak mere Rs 1240/_ refund nahi aaya aur Amazon costumer care ko mail karne par seller ke mail ko mujhe forward kiya gaya jisme sellers refund dene se mana kar raha ki item re sold hai aur koi galat Bill dikha raha h jo ki maine bheja hi nahi na hi mai koi car spare parts ka business karta hu maine Amazon se mal kharida hai aur Amazon ki galat refund policy ke karad mera refund ruka hai kripaya meri sahyata kare anatha mai apke khilaf consumers foram me jane ko majboor hounga!

I ordered a BATA footwear on 11.08.2018, Order #[protected] and price Rs 879. It delivered on 14.08.2018 on my home address, but size of footwear does not fit for me, so I requested to return on 14.08.2018. I got message for pickup date 16.08.2018. Nobody came to pick up till now. I have called many times to Amazon customer care they assured all time that they again register return request but they don't pick up footwear. Amazon was fooling me for the last 1 and half month, By doing this the time period of return is gone.

I ordered an apple iPad cover from my account on the email id- [protected]@gmail.com. Even before I was supposed to receive it the app showed that it had been delivered to me personally and signed though I had received no phone call relating to it. Meanwhile I had another account with the phone number [protected]. I wanted to use this number for my current account which was the one with [protected]@gmail.com as the email. So I called up the customer services and asked them to close the account with the phone number [protected] so that the number was free to use elsewhere. The account was closed but I cannot even access my email Amazon account as well. And when I tried to make another account Incase the customer service person closed both my accounts but it says the email id is already in use and when you try to login with it, it says there is no account by that email. And I await a paid order while I cannot even access my account. Please help me.

Complaint against Amazon
Respected sir,

I, Dr NIdhi Sharma have ordered two blackberry Passport Phone on Amazon site that I have chosen on display list provided by the Amazon site. It was writen on the Advertisement site that price of one blackberry passport is 9999/- and additionally it was also written on the site that minimum two phones should be ordered, after watching this advertisement on 3rd of Sept 2018, I have ordered two blackberry phone of Rs 19998/- I have also made the payment on the same time through my debit card. As usual, I got a message from Amazon site that my phones will be delivered on 15th sep 2018. Amazon has provided me a tracking ID ie Z99922069, on the same day.
Issues related to the above said orders:-
After four days when I was searching about the tracking ID mentioned by Amazon, I found that the ID was wrong. When I tried to track my phones with above said ID, than I talk to DTDC currier service with above said ID I came to know that no order has been shipped through DTDC currier via that tracking ID. After that when I tried to contact with customer care service of amazon a multiple of time I didn’t get the reply. On 15th sept2018 when I contacted to customer care service via chat than he told me please do a mail to your seller. I told him I have already contacted to the seller a multiple time regarding the wrong tracking ID but he did not respond to me than again I tried to contact the customer via phone then he told me that your order will be delivered to you by the end of today. I did not get any delivery till 16th but when I again contacted to the customer care regarding this issue he told me that your order has been cancelled due to claim. The claim was raised by the amazon without my consent. When I again contacted the customer care why my order was cancelled then they told me your amount will be refunded but ordered has been cancelled already. And it was done from the side of Amazon.
During this whole matter one of the customer told me that your ordered has not been shipped through DTDC but seller will ship it again through a new curioer service and he will provide me the new tracking number very soon.
This is an absolutely a fraud because it was being told to me I will get my order by 15th sept 2018. Now I want my order with the same amount as it was mentioned at the time of order. I have already done a complaint against amazon in customer form and my docket number is 919067.

Few questions from my side :-

Why amazon is advertising fake advertisements for making fool of their customers?Amazon is using the money of customers by advertising wrong advertisements and also using their money for 15-30 days without delivering any product to them.
Why amazon has provided me wrong tracking ID ?
Why amazon customer care has not given new tracking ID after taking with me ?
Why amazon have cancelled my order without my consent?
Why Claim is generated with out my consent?
Why money is given back to me when ordered was not cancelled by me?
Why ordered was cancelled ?

Documents related to the above said issue are attached herewith in the form of screenshots.
I want my deal back. According to the deal, i want two phones of blackberry passport as per orders.
address
Dr Nidhi Sharma
Tutor Biochemistry
Pandit Jawaharlal Nehru Govt Medical college and hospital Chamba
[protected]

I recently ordered rockford fosgate subwoofer bass tube in amazon. Its cost is rs.5950 inr. I dont know that my order was placed with third party seller (Thewinkel). After 5 days i received the original product with damage condition. The front protection grill cover for subwoofer is damaged (Bended). So i requested to return the product to seller and get refund. The seller told me to return the product from your side and accepted to refund my courier charge. So i returned that product to the same with courier charge rs.963 inr. But finally only rs.3950 inr amount is refunded. My balance amount rs.2000 + 963 (Courier charge) is still pending from the seller thewinkel. Please help me to refund my balance amount from the amazon team. Its my hard earned money

Sir.. I am sk. Khursid alam a/c holder.
Branch - blarampur. Sabang. Paschim midnapur. Mar amajon say 835 ka refund 02.09.2018 ko milata. Jo ki aavi tak a/c may nahi mila. Banck and catamar cair may contak ki koye faida nahi huaa. So hallp me. Detal daraha hu nichay

Your refund for the order[protected] of rs.835.00 has been processed successfully on 9/2/2018. The amount should reflect in your account by 9/6/2018.

The refund reference number for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above refund reference number. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query. My phon number [protected]