Amazon India Complaints & Reviews

False promise by made by amazon that it will deliver by 18 sep and it did not deliver my product on time. They directly pussed my delivery date to 21st sep when i called them the keep on saying you have to wait till 21at sep nothing can be done for this and representative are very rude they shouting on me instead. They dont feel important to update customer on ther product they just saying your delievry will donr on 21st no efforts to solve customers. Still i am waiting their is no update when will i get the delivery. They even shared wrong tracking number. Very bad experience after paying 24000 i am not getting my product on time and they dont value me atol.

I ordered an article from prime which promised me to get the item delivered in 24 hours but today (As of 20th sept 2018) the delivery guy called me and told me that he has reached but he was at the wrong address and when i told him he was at the wrong address he told me to change the address on my account and then only he will deliver and he cancelled my delivery, i mean this is absurd its nit the first time iv ordered to this address as...

Dear sir

On 1st september i had purchased a sandwich maker in amazon using cash on delivery option. I returned that order and the refund of rs.820 is successfully processed by amazon. But still i didnot get my refund amount. I spoke to amazon india about the issue and they send me a reply as follows
Your refund of rs.820 has been processed successfully on[protected]. The amount should reflect in your account by[protected].
The authorisation code (Refund reference number) for the transaction is hsbcn[protected].
In this case what i will do.
My a/c number -[protected]
Please do the need ful as earlier as possible
I here by attach the bank statements and the order details and the message from amazon
My email id is [protected]@gmail.com

On 6th september i ordered mascara and veslin tracking id [protected]. On 14th september i got a message that package was handed directly to customer n was signed by customer where as i have not got any call from delivery boy so to signed on that is out of question, anyhow after two days i check at amazon courier point of itanagar and after much searching somehow got my consignment.
Again on the same day ie on 06.09.28 i ordered almonds 1pkd tracking id [protected]. Update message is showing that order reached to itanagar amazon courier center but on customer request delivery is delaying. Whereas i am waiting for calls from delivery boy and i hadn't received a one yet.
Iam à regular customer of amazon and before this i never came across this kind of stuff but now iam frustrated with your service.
Pls take the needful action.
Thanks.
Yaram.

Siddhartha mitra
Wed 9/19/2018 11:45 pm
Sent items
To:
[protected]@amazon.in
Dear sir,

I had ordered tonight using my wife sima mitra's amazon account (Mobile no. [protected]) with you but it was cancelled as under :-
—
Your amazon.in order has been cancelled[protected])
22:21 09/19
The account is said to be closed.???
—
My sb account is also debited for rs.193.99 but order cancelled. See the screenshot please.
(You may see another debit for rs.242.00 order accepted using my amazon account)

These are done to utilise the amazon pay balance in these two amazon accounts left for many days).

Please do the needful.
Yours faithfully
Siddhartha mitra.
(On behalf of sima mitra)

On dated 8sep 2018 i purchased a book. After doing all the formalities i got an order no. But i couldn't get my product till the date.
First it happened that there have not showing any tracking option or other option for my account. Please help
Details are
Product-aai junior assistant fire service previous exam paper.

Order no-do[protected]
Cost of products-99rs. By atm

Email-drabhss. [protected]@gmail.com

Hello,

I had placed order on amazon.in on 16-sep-2018, order #[protected] but the product was not delivered, there was a box full of papers.

I complained about this to amazon customer care on same day and they raise a new order :[protected] which was for replacement.

The customer care agent would have raised a request for new order instead replacement.

On 19th one of the delivery agent ([protected], [protected]) had called me to provide the old product so that he would deliver the new product.
When i said the delivery agent to wait til i speak to customer care he refused and left saying that he cannot wait, i tried calling him on his numbers for more that 20 times call was not answered.

I explained all the details to delivery agent about the issue and he denied to provide the new product. Instead he said me to contact amazon customer care for this issue.

When i contacted amazon customer care, they said that it is an valuable product and will send for an investigation. I do agree that it should be investigated but as a prime customer for amazon it is not he good response or the resolution i received.

I spoke to wasim and jafar from amazom customer care regarding this issue but no help from their end. I had an only option for investigation.

Here the pain is i need to pay money for the product but the product was not received. And now i need to face the investigation process.

I request team to escalate this issue as much as possible.

Dear sir,
I placed order mi a2 (Gold, 64gb) mobile phone at 30 august 2018 through amazon.in but i received this product at 5th september i found amazon company send me mi a2 (Black, 64gb) mobile phone and my order number is[protected]. So i lodge complaints at amazon but he denied to provide me replacement. So kindly request you please take any immediately action as soon as possible and provide me replacement mi a2 (Gold, 64gb) mobile phone. Thanking you

Hello,

I had placed order on Amazon.in on 16-Sep-2018, Order #[protected] but the product was not delivered, there was a box full of papers.

I complained about this to Amazon Customer care on same day and they raise a New order :[protected] which was for replacement.

The Customer care agent would have raised a request for New Order instead replacement.

On 19 one of the Delivery agent ([protected], [protected]) had called me to provide the old product so that he would deliver the new product.

I explained all the details to Delivery agent about the issue and he denied to provide the New product. Instead he said me to contact Amazon Customer care for this issue.

When I contacted Amazon Customer care, they said that it is an valuable product and will send for an investigation. I do agree that it should be investigated but as a Prime customer for Amazon it is not he good response or the resolution I received.

I spoke to Wasim and Jafar from Amazom Customer care regarding this issue but no help from their end. I had an only option for investigation.

Here the pain is I need to pay money for the product but the product was not received. And now I need to face the investigation process.

I request team to escalate this issue as much as possible.

I got a job offer from amazon . They mailed me to send documents . After sending the documents I got a confirmation mail that I am selected and I have been offered the post of supervisor . They also told me to deposit 1650 for uniform IN THIS A/C UNION BANK OF INDIA, A/C No. [protected] HOLDER NAME: VIMAL, IFSC CODE UBIN0563943 . MOB NO.[protected] . I deposited the amount . Agter that they asked me to mail the payment proof . After that I got call from courier department for uniform size and address . After that they again mailed me for depositing 4990 for salary account opening and also they gave some pics showing that my parcel is ready and then they called me to say the same . Mail id is - [protected]@amazoncareers.in .

First case: July 2018, It was a prime day sale. I ordered a product worth Rs.1600 on 50% discount. I was in the meeting in the daytime, I didn't pick up the call of the delivery boy at once, I called him after 15mins, he screamed at me that "Phone kyu nhi uthaya? mene to cancel krdia ab krlena dubara order! " means, why the hell you didnt pick the call, now i have canceled your product, go order it again! and when i said i will complain about you then he said, karlo jo karna(do whatever you want). I immediately called the Amazon's service center & they assured me that product will be delivered again by 24hrs but after 24hrs they said sorry mam we cannot do anything. I lost my discount on my product.

Second Case: August 2018, I ordered a product on 29th July. it was a cake decorating item. I have a prime membership so the product's expected delivery was between 3 days. I need that product on 9th April evening. I received a message from Amazon that I will receive my product today. After 3 hrs, I again received a message that my product was refused at delivery when I didn't get any call & I haven't refused anything. Amazon customer service again failed to help me.

Third Case: September 2018, After one month I again ordered a product wishing this time they will not make a mistake, But guess what? This time my product WAS DELIVERED TIMELY! But NOT TO ME! TO SOMEONE ELSE! They don't know anything about it. and The number they provided me for the delivery boy, he says that I am sorry I don't deliver products in your location. again, Amazon's customer service was a failure. I lost my product as well as my money.

Moral: Don't buy a product from Amazon!

I have purchased a phone and also returned it after 2nd time of replacement due to soma discrepancy. After so many times of following up i got to know that the refund policy would take hardly 5-6 wrking days. On 3rd september i have returned it. It's now 19th september i have not received the refund from amazon. Everytime i used to give good feedback about this company. Now it's really frustrating for me to handle the situation. As i have selected the emi option while purchasing. My billing cycle date will generate from tomorrow onwards. Now i need to pay the minimum amount to the bank. Everytime i got to know that the refund policy will take 5-6 working days and the same thing keeps going on. First of all i was not instructed to mailing system. While following up on 8th or 9th times i got to know that i need to mail up. I have mailed on 13th september accordingly. Hardly it should take 2working days to get resolved. I have been also following up through mail. However, they have not initiate the refund. Now they told me that it will take another 5-6 business working days. It's really ridiculous. They have given false statements to me again and again.

Very bad experience from amazon india, my order id[protected]
They send mee wromg product and after successful pickup of the product, i am still waiting for my refund... Hell service...
Worst experience please, back my money as soon as possible.

I placed my 1st order - order #[protected] with amazon for an hp laptop on the 7th of september, 2018. I was given a delivery time of 2 days with an expected delivery by 10th september, 2018, which i think was a fair time. Even my reorder on 13th september, 2018 - order #[protected] with a guaranteed delivery got cancelled without intimation.

Both time, the product reached my town and was returned without contacting me. Amazon updated the tracking status; customer requested to delay the delivery for my 1st order and returned to seller. For my second order, they updated “customer refused delivery” and returned the product. After a marathon follow-up, i got the refund on the 9th day – 16th of september, 2018.

I have purchased a product which had the tag “amazon fulfilled”, and i clearly don’t understand what kind of assurance they are giving to the customers with this tag. I wasted almost 9 days of mine from 7th till 16th chatting and calling for status. By 16th they refunded the money.

Firstly, they didn't deliver the product even when it was a prepaid order. Secondly, none of the agents who assisted me over phone and chat had an ounce of process knowledge. What i understood is; the agents have no control or access over the logistics team. They didn't even know what exactly is happening in the background.

The customer service is just a waste of time. They were reluctant to intimate the customer the proper reason of return. Amazon seems to be a nightmare for new customers. The experience from amazon gave me an impression that the company itself is fraud.

I have used the word fraud specifically for the following reasons.

1. My 1st order placed on 7th was cancelled for no reason. Order #[protected].
2. I reordered it on 13th september, 2018 - order #[protected] which was given a guaranteed delivery on 15th september, 2018, they again cancelled it without my authorization.
3. Both times, the tracking system was updated with false notes to put the blame on the customer.
3. Call and chat support were giving fake promises that the product is on the way and will be delivered on time as committed.
4. Contacted customer care multiple times over chat and phone but the issue remains unresolved.
5. Without intimation, the agents decide to cancel a pre-ordered product.
6. Both times, the product reached the customer location and was returned without contacting.

What i understood is, amazon have no consideration towards customer grievance. They simple run the customer support for the name sake. Amazon has such a disastrous service and is a waste of time.

—
Regards,

Chinsha. R. S.

Hi team,
I bought nikon d3400 from camera. It gives poor microphone voice recording, and as an entry-level photographer, i can't say how good it will be just by seeing the numbers such as 24.2mp or focus points etc.
The issue is, i wanted to return it and buy another dslr from amazon.in. But amazon is not accepting returns, saying that cameras can only be replaced not returned. I never had hands-on experience on nikon brand camera and focus is not that good, microphone poor voice recording. So many problems this model has. (Please note the entire nikon d3400 is same) and amazon cust service saying that they can only replace even though i'm saying that i will my next dslr buy from amazon. I feel so frustrated with this # return policy of amazon. Now i have to live my entire life with this poor quality camera. Feels like cheated.

I'm just expecting return of this nikon and want to order something else.

Ordered an item which was damaged in shipment (A pet extension "carlson pet product extension, extra wide gate 24") amazon sent it back mid-shipping and stated it would give me a credit (Sept 4th), it's been 14 days haven't heard from amazon. The website states i made no such purchase! Tell that to my bank account! Would like a refund! "amzn mktp us dda pin pos amzn.com/bill"!!!

Products ordered online are not delivered to the address given and showing that the products are delivered to your address and even signed by the customer who has ordered. cheating the customer and without signing the copy the amazon people are showing that the receipt was signed by the customer. for the items for which already paid are stolen and showing that
items are delivered. Amount paid through BHIM UPI and no response from customer care in this issue. No refund is initiated and no reply from customer service. Really cheating the innocent people.

I, s v ram mohan, mobile no [protected], email id sv. [protected]@rediffmail.com would like to lodge a complaint against amazon india. Few months back i have ordered room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown), when i received the item it was broken and damaged. Moreover the size of the item is very small. The amazon india did not mentioned the size digramaticlly in a clear cut manner, on the other hand they mentioned the size in an ambiguous way.
Anyway after receiving the item i requested for return as per there terms and conditions.in reply to this amazon india informed me that they have forwarded my complaint to the seller. The so called seller not the amazon india did not agree with complaint o[censored]ndersize and damaged item and refused to honor the return claim. Number of times i have complained with amazon india, every time they are asking me to do one or other thing, like sending the photographs of the item received etc etc. Lastly i requested amazon india to honor the return claim free of cost, i do not need any money refund in any manner, still they did not honored my request. The details of my order is as given below room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
By room's gravity
Be the first to review this item
Price: 3, 299.00 free delivery. Details
Inclusive of all taxes
Emi starts at ₹157 per month. Options
Not eligible for amazon prime.
Only 1 left in stock.
Delivery to pincode 530013 - visakhapatnam within 2 - 5 business days. Details
Sold and fulfilled by room's gravity.
1 offer from 3, 299.00
Material: wood
Color: brown
Dimension (L x w x h): 76.2 cm x 35.56 cm x 33.02 cm
Package content: 1 magazine holder
Report incorrect product information.
This product is limited to 5 unit per customer the order quantity for this product is limited to 5 unit per customer
Please note that orders which exceed the quantity limit will be auto-canceled. This is applicable across sellers. Order details
Ordered on 10 july 2018 order#[protected]
Invoice
Shipping address
S v ram mohan
Door no 50-96-4/7/3, sai ratneswara nilayam, plot no 228
N e seethamadhara
Visakhapatnam, andhra pradesh 530013
India
Payment method
Net banking: state bank of india
Order summary
Item (S) subtotal: 3, 299.00
Shipping: 0.00
Total: 3, 299.00
Grand total: 3, 299.00
Return requested
You have requested a return with a seller. If you haven’t heard from the seller within 2 business days, you may file a claim.

Room's gravity wood wheel barrow (76.2 cm x 35.56 cm x 33.02 cm, brown)
Sold by: room's gravity
3, 299.00
Buy it again
View return/refund status
Contact seller
File/view claim
Leave seller feedbackorder placed
10 july 2018
Total
250.00
Ship to
S v ram mohan
Order #[protected]
Order details invoice

I got a call from fake amazon on 04/09/2018 saying i have been selected for a gift. For that i need to choose product of 5000 from amazon.in and tell them on call what i have chosen and they will book it for me. I chose a product and paid them 5000 via google pay. Next day (05/09/2018) they called and told you need to apy 11, 999 gst which will be refunded within 2 minutes on the call itself. I told them to cancel my order and refund my 5000. They told you need to pay 5000 again by google pay and when you will apy we will get a surveilence message on our screen. We will click on refund from our side and thus your money wont be deducted and the previous 5000 will be sent back to your account. I again did 5000 on google pay but it got deducted. They said you wrote wrong description in google pay description box so it went wrong. They asked me to do again for 10000. I did again, and again it got deducted. This time they said your spelling is rong in description thats why it went wrong. Again i did for 20000. Now they said our bank has some issue.in this way i did till 80000. Then they took my ifsc and bank account no. And told we will neft in your account. Today (06/09/2018) they called and told its not possible to refund 80000, you need to pay 20000 more so that we will refund 1 lakh. The person on the call gave me his pan card and aadhar card copy on whatsapp.​

This is related to[protected]Timber cheese bean bag, 2kg refill (White) for which i placed the order on 6th september. The excepted date between 9th-14th september.
It has reached bhubaneswar on 14th but still now i waiting the product to get delivered to my address. Now its showing status as it will get delivered by 19th.

I have an awful experience from last 3 days following with the customer care. The answer i got as this has been escalated and you will get an update soon.
So today i told the customer care to transfer the call to higher authority. The guy name ashis also behave the same way as customer care people.

He also told me you will get a refund if not delivered.

Hoping for some strict action on this matter.