Amazon India Complaints & Reviews

My name is githin v..on 22 aug 2018 t2t hybrid sim slot adapter wortg 98 ₹ had been cancelled by amazon.They hadn't refunded the money . I had contacted their customer care several times, they gave a refund reference number and told to contact bank.I had contacted the bank and they told they can't do anything with that number, they cant connect with that number and told that amazon is trying to divert customers by doing so, and still no refund from amazon. Do amazon cheat their customers, bad experience ever.Please refund my money..

I received a defective laptop.
And after talking with their customer service i followed the procedure for replacement. They told that the sell has changed and they will refund my money. And they arranged a pickup on 7th september... They didn't visit my home and told that my room was locked.. Almost 1 week spend but still they didn't arrange a pickup and they still saying don't worry we understand your situation we are really sorry we will try our best to solve your problem as soon as possible...
After that i'm following their useless customer service everyday for pickup but nobody is coming.. They always say lie and give false information. Amazon is cheating with customers... Amazon is selling faulty product to customers..

Hi,
I am a regular customer of Amazon and ever since I gained trust I've been paying for my orders via card.
Today I had done the same unknowing that I had no sufficient balance left in my bank account to proceed for the payment and so I had to cancel my orders and buy only those which were eligible to pay on delivery.
But, even after doing so, it still asks me to pay via other modes of payment which all includes payment through bank!
When I contacted the customer service, they said that a product that I had ordered wasn't an Amazon fulfilled seller and so I had to change that in order to pay on delivery. I did the same and it still shows the same notice 'pod not eligible'!
I contact customer service again and it was horrible.
The man did not know English well and took forever to reply.

Very disappointed by this with Amazon. I never thought this would happen.
Kindly consider this complaint and do the needful soo.
Thankyou

I placed an order on Amazon on 2nd June, 2018 for meal delivery bag and it's 11th Sept, 2018 now and the status is still showing that the order is in transit. Over the course of 3 months I've tried cancelling the order but I keep getting email saying that unfortunately you weren't able to cancel your order. I even contacted the customer support over the phone and they assured me that, upon my request, they have cancelled the order and the amount will be reflected in my account in a week or so. But that didn't happen and the status of the order is still showing "in transit" and I keep getting email every week with the subject "Delivery Update Estimate". It is extremely frustrating because not only am I not getting my refund but these weekly emails keep reminding me "Hey remember how Amazon screwed you over?"

I purchased a syska led bulb from amazon. The product was sold by cloudtail india which is an amazon owned subsidiary. The warranty on bulb was of two years. I purchased the bulb in november 2016. Now when i am claiming the warranty they are asking me to run to syska service centres. Nowhere during the purchase they mentioned that the warranty has to be claimed from the bulb manufacturer.in fact the bill says fulfilled and sold by cloudtail india.

I have mailed them several times to replace the bulb. Now they have stopped replying.

My 9/4/18 chase credit card bill has two charges for $ 13.90 on 08/17. We have no idea what these charges are? The notation reads
Amazon prime amzn.com/bill wa. There is no company name or city address on the bill. We were traveling on that date and made no transactions.

What are these transactions, how do they get on my card and how do i get that credited back to my credit card.

Hello sir,

I ordered a superdry t-shirt on amazon, the seller is cloudtail and i am a prime member.

The order reference number is "order #[protected]"
The product sent was a celio tshirt with superdry label on it.

I recently moved to new zealand and i ordered the product with one of my friends who was visiting me.

I tried to connect with the amazon help desk but they had no valid explanation to this & also rejected my review that i had posted on their website

This is a clear act of selling counterfeit products, curbing shoppers rights and right to freedom of expression.

Request for a quick resolution

Regards,
Alazhar

Dear Sir,

i have amazon prime account and the intention behind me buying the service is i want my orders to be delivered quickly, i have ordered more than 90 products and out of which 90 % of the products were delivered late than committed date and this is not value to the service i have purchased i have wasted my time looking for deliveries and amazon customer service has no idea what there dealing with its such a inconvenience for a paid service

Now they i have ordered Mi Body Composition Scale (White) worth RS 1999 and i was promised it will be delivered on 10 of Sept 2018 the delivery agent has mentioned that is is delivered in the app in actual it has not when i reach out to amazon they have no clue they have to check with deliver station for which they need 1 day this purely cheating and customer negligence which is completely unethical

Placed an order for honor play 64 GB, got already teared box with missing phone, rest all is there in the box. I complaint the same to customer care, and they told me to wait for 15 days, on the day of resolution they said that you are lair, we doesn't provide you any resolution, and they refuse my request for refund/replace. I paid 20000/INR for this phone, and i totally lost my money. Please help me.

Order#[protected]
Ordered on 29 August 2018
Honor Play (Midnight Black, 4GB + 64GB)
Sold by: Darshita Electronics
Delivered 31-Aug-2018

My name is manoj kumar my order no. is[protected]
amazon delivery boy devilerd segate 500 gb very old hard drive
i m already conncet customer care with amazon team 20 to 25 time in 9 days but not return my item oder cancel by automatic amazon site.
payment already pay my hdfc credit card
please help me i m very confused this matter

Transportation services
Tracking id[protected]

They dont call
They dont meet
They just say person is not available

From one week no call no reply

Not only one agent but multiple people wasting time of others

No value for service

No cusotmer ethics

Why have i ordered i doubt from them in 1st place, why they dont have customer importance just money

This is to bring notice that the delivery boy named Md Farhan, phone no: [protected] from amazon abused my wife and said " aaja neeche apna order lele" used abusing words like behen ki ****, madhar***, ran**. i have already complained with the local police . I expect a brand like amazon to stop hiring such illiterates who behaves like ### and fire the delivery boy . A person who cant respect a woman should be punished to the core .
Amazon order
Order Confirmation
Order #[protected]

Hi,

recently i purchaged a wallclock through Amazon.in

The price of the clock is 1599 and they gave 41% off and showing 990 is the final price..so that i purchased the product online for 990..but when i received the product delivered..i saw the fake price tag is attached on the original price tag is 1599/- ..when i removed the fake price tag the original price on the product is 600/- .OMG i got shocked and raised a complaint against that to amazon..they returned the 390/- to me..but again they kept the price is 1599 and selling it for 990 to customers..i noticed and asked for refund..if others not noticed? so i got to know that amazon cheating people with fake price tags ...please take a action to this..and find the pics

I made a pre paid order of 'nancy drew stroy book series' through amazon app on 23rd august. It had to be delivered by 3 september but wasn't delivered by then and the delivery date was changed to 7 september but it hasn't been delivered till now.. On the app, order status is saying 'dispatched and your package might be lost'.. I tried contacting customer care by phone and through amazon app customer service chat but of no use. I'm very furious about it.. It was meant to be a gift for my little sister for raksha bandhan but on the contrary it hasn't even reached there.. Quick action must be taken to either deliver my order or make a refund before i move to customer court..

It was a fake product where they sell 2015 manufactured laptops which is nothing but cheating. Amazon deletes the reviews and they never called to address the cheating issue. Shame on amazon. I have uploaded the order copy and tried to contact amazon but they declined to post reviews so that they can cheat other customers. Amazon products have to be approved by govt since they should not cheat others by supplying outdated hardware.

Order placed on 9/8/2018 and still not dispatched. Its a complete failure of amazon india operations and 5 times the changed the estimate date of delivery but failed all times.

Customer agent also don't have complete details and just giving false assurance but there approach is like this type small incident is common in india and we have no control on the delay.

In a entire month they are not able to dispatch and if there was stock issue then can't they arrange from any nearby warehouse / facility center in a month.

Amazon india is just fooling by selling somebody else product and earning margin and in case of failure not ready to take the responsibility and just blaming the seller.

Very bad experience!!!

I was called by madhavi from amazon (Mob:[protected]) on 5th september regarding my order (No:[protected] and she promised me that she is my point of contact if i need any assistance or support related to the order i placed post delivery, including the help of a carpenter.

Sofar i have ordered multiple products seceral times from amazon and all the time i had excellent experience except this time, the delivery of the book shelf was made on 8th sep. And i wanted a carpenter to assemble it, hence i tried reaching madhavi at [protected] several times from my both mobile numbers, she did not receive my call. After few hours i sent her an sms stating about this, she neither responded nor reverted. The irresponsible and incompetent people like madhavi are actually damaging the reputation of amazon and denting its image on customer's mind. Now on i need to think twice before opting amazon.

I made a upi payment of rs. 1120.00 from my mobile banking app of kotak mahindra bank to amazon india (Order #[protected] on 6th aug, 2018.in between then my internet connection, where i was using amazon app got disconnected, and amount had been deducted from my account. Now amazon is saying they did not got any amount from your bank and kotak is saying they have credited it to beneficiary account. I called both of them at least for 10 times (Kotak has no toll free no and their customer executive also mark ur mail as resolve, without answering it), but they kept repeating same reply.

Kotak is clearing saying as it was upi transaction, its directly goes to beneficiary account.

I am adding upi transaction id in attachment.

Both kotak and amazon are blaming each other. If there is a upi transaction id, then why not they are tracking it. Directly they are saying that we didn't get your payment.

First, you guys get clear about how upi payment works.

I ordered fossil q marshal men's smart watch from amazon.in. I got to know within few hours that the watch is faulty. It didn't charge after keeping for 3 hours charging and shut down if i take it off. I tried contacting amazon but they gave me different responses each time i contact them. Also one email said i can choose between refund or replacement. I chose refund. But then they asked me to contact fossil india to get dead on arrival (Doa) letter. Once i get that letter then only amazon will give me the refund. I marked email to fossil india but there is no reply yet. So all this experience is very frustrating. I will not buy anything from amazon henceforth. Vishal bhatkar [protected]

Order placed on aug 19 and is said to be delivered on aug 21.
The item weber compact 47 charcoal grill (Black) worth rs. 10, 000+, was not delivered along with other items as below,
- grill brush
- weber lighter blocks
- grilling tongs (Item number 6610)
- weber coconut shell charcoal
- rapid fire chimney starter [ not part of original order unless it comes
With the weber compact 47 charcoal grill (Black) ]